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    Love Sew True

    4.8 (203 reviews)
    Closed 9:00 am - 6:00 pm

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    Donna V.

    I cannot say enough amazing things about Ashley and the entire team at Love Sew True. They were truly our saving grace during a bridal emergency with my cousin's wedding dress. After her original tailor butchered her dream gown just days before the big day, we were devastated. Enter Ashley -- an absolute angel who not only took on the project without hesitation but completely turned the situation around. Thanks to her incredible talent and compassion, my cousin got to walk down the aisle in her dream dress. It fit beautifully, looked flawless, and most importantly, made her feel confident and radiant. That is entirely because of Ashley. I had the honor of working with Ashley for my own wedding dress prior to this, and looking back, I now realize just how lucky I was. At the time, I thought that kind of expert, stress-free experience was normal. But seeing what my cousin went through elsewhere made me truly appreciate just how rare Ashley's skill and process really are. Ashley and her team create such a peaceful, thoughtful experience. Their timeline is spread out in a way that makes decisions easier (especially for an indecisive bride like me!), and they make room for adjustments as you go. My dress fit like a dream and I was able to fully enjoy every moment of my wedding day feeling like the most confident, beautiful version of myself. I will forever recommend Love Sew True to every bride I know. They are detailed, patient, calm under pressure, incredibly talented -- and most of all, they care. Worth every single penny for the peace of mind, the experience, and the end result. Thank you, Ashley, from the bottom of my heart -- for everything you did for me and for my cousin. You are a gift to the bridal world!

    Bustle!
    Kelsey R.

    Everything from the start was great! Communication was clear, appointments were easy, and everyone there is so helpful. They did a great job hemming my dress and shortening my straps, and the bustle was beautiful. I was nervous to find a place that could handle the details on my dress and I always felt like my dress was in good hands. I only deducted a start because overall alterations ended up being around $1100 and one of my concerns were the cups of the dress and my boobs flying out. We figured the placement was good and then some boob tape would do it and that was that. The day of our wedding I was constantly having to shift the cup to where a part of it wasn't sticking out (it's showing in every photo at that angle) and when I removed the dress they were only sewed in with a couple strings (which came out with my boob tape when I took off the dress). I'm not sure what happened, but for the price I'm really upset looking at photos and seeing the cup sticking out. That being said--I think my dress was trickier and again I'm not sure what/how it happened. I would go back to Love Sew True again and will recommend them to anyone else. Just spend more time checking little details you might be concerned about because they will fix them! Just wish I had paid closer attention to the cups myself.

    Emily G.

    I can't say enough wonderful things about Ashley and the team at LoveSewTrue. They were recommended to me by Luv Bridal, and I'm so grateful for that referral. After having my wedding dress altered elsewhere and being very unhappy with the results, I came to Ashley feeling stressed and discouraged. She was incredibly professional, kind, and solutions-oriented -- she took the time to assess my dress carefully, explain what was possible given the prior alterations, and help me understand all my options. Unfortunately, my original dress was damaged beyond repair, and I had just three weeks until my wedding. Ashley and the LoveSewTrue team went above and beyond to accommodate me during an extremely stressful time. Thanks to their support, I found a new dress and felt absolutely beautiful on my wedding day. Ashley made me feel comfortable, confident, and cared for -- like I was with a trusted friend. One note for brides: don't let the high deposit deter you. Their expertise, professionalism, and communication are worth every dollar. LoveSewTrue truly restored my confidence and turned a difficult situation into a positive experience. I can't recommend them highly enough!

    Corset still bulging at the waist despite multiple fittings.

    Let's start with the basics: we began alterations 9 weeks before my wedding and paid a very expensive rush fee, yet my dress was not ready until the day before my wedding, when my mom had to pick it up. I came here by referral from Luv Bridal, so my expectations were understandably high. My first appointment with Ashley was promising and set expectations that were not met. The next three appointments were with different seamstresses, and very little actual work was done. Each visit felt like déjà vu--the hem was re-marked, the bustle was re-pinned, and I was repeatedly asked what type of bustle I wanted, despite having already discussed and pinned it multiple times. The lack of continuity was exhausting and incredibly frustrating. While the final two appointments with Ashley were an improvement, major issues still remained. The corset never laid flat as promised and visibly bulged at the waist, and although the dress technically fit, it was far from finished to the standard you expect after paying premium prices. To make matters worse, the bustle did not stay secured and kept falling out, which is particularly disappointing given how many appointments were spent addressing it. Between the added fees, inconsistent workmanship, and having to stress about my wedding dress during the week of my wedding, this experience did not come close to justifying the cost. For the amount charged, I expected expertise and peace of mind. What I got instead was last-minute stress and unresolved issues.

    stitch work to attache bow
    Cici R.

    As the bride directly impacted by this experience, I feel compelled to formally voice my dissatisfaction regarding the services provided by Love Sew True and as a repsonse to a recent review that was left by someone who witnessed my final pick up experience and their repsonse to that. From the onset of the alterations process, I clearly articulated that my primary concern was the bust area of my high-neck gown. The fit was not only oversized but structurally unflattering due to excessive boning, creating a look that was inconsistent with the modern, elegant silhouette I had envisioned. This concern was communicated repeatedly and in no uncertain terms. While the staff was warm and kind--and as someone who works in the service industry, I deeply appreciate effort and kindness--I must make it clear: kindness does not equate to satisfaction. I acknowledge their effort, but that does not absolve the outcome. As we approached final delivery--just 48 hours prior to my wedding--it became alarmingly evident that the garment was not completed to an acceptable standard, nor was it delivered in wearable condition. The following issues remained unresolved: The bust remained ill-fitting and unstructured despite being the main point of concern since April - The side seams rippled even when zipped - The hem was still too long - The bow attachment was sloppily constructed - Loose threads were visible throughout the gown - The gown was returned with visible dirt and marks - The bustle was reinforced with random, visible stitching across the back - A proposed "solution" involving a seam straight across the bustline fundamentally altered the design and aesthetic of the dress. To be clear, this suggested seam would have significantly devalued the gown's original design and was presented without prior consultation or informed consent. The fact that this option was even proposed, let alone executed without discussing alternatives in advance, demonstrates a lack of professional judgment and design integrity. Though the seam was ultimately removed, the dress was returned to me in an unfinished and unwearable state. Despite the nature of these issues, at no point was I offered a refund or a reduction in fees. I was merely told the labor had been performed--however, in any service agreement, the expectation is that labor results in a deliverable product. In this case, the product was not delivered as promised or fit for its intended use. This is a clear failure to fulfill the expectations of service under what I reasonably believed to be a contractual agreement--both verbal and written--to alter my gown to the specifications discussed over the course of several appointments. The alterations were not completed to a professional or satisfactory standard, rendering the garment unwearable and requiring me to secure and purchase a completely new wedding gown less than two days before my wedding. The emotional and financial toll of this experience was significant. It added avoidable stress, anxiety, and cost to a day meant to be joyful. At no point did the business disclose any concerns about being unable to meet the requested alterations, which deprived me of the opportunity to make timely alternative arrangements. That lack of transparency is deeply disappointing and, in my opinion, negligent. While I appreciate not being charged for the last-minute work that was reversed, it does not rectify the overall experience, nor the harm caused by failing to deliver a promised service. Despite this, I was never offered a refund--only told that I was "paying for labor." But what good is labor if the service couldn't be delivered and the dress couldn't be worn? That logic would never fly in hospitality. If a guest is served a meal they can't eat, you don't shrug and say, "Well, the chef has already been paid." If the business was aware that the gown's construction was too complex to alter to the original vision, that should have been communicated upfront--informed consent is a basic tenet of ethical business practice. In summary: if your gown requires detailed tailoring or structural alterations, I would strongly urge you to consider other options. Love Sew True did not meet the standard of professional service, nor did they fulfill their obligations in good faith. At a minimum, I expected transparency, professionalism, and accountability. What I received instead was a misleading sense of reassurance until the very last moment--at which point it was too late to rectify the situation.

    This was their solution by adding a seam across her chest which is horrible.

    My best friend brought her wedding dress to LoveSewTrue for alterations and had the worst experience EVER. she explained what she wanted done to her dress and after multiple fittings they not only DIDN'T fix it but completely ruined the dress. They added a seam across the chest that wasn't there to begin with it. With less than 48 hours until her wedding we had to scramble and literally purchase a new dress because of what they did to her original dress. When they tried to make it better and take the seam out it still wasn't correct. They were full of excuses and not solutions. They took absolutely no ownership of the stress they caused what so ever. In addition to not altering the dress correctly they didn't even have the dress steamed and pressed when we came to pick it up. Who does that??? I've been married twice and have picked up two wedding dresses that were pure perfection when picked up and ready to wear. When asked about this the response was "even when I put it back in bag it's just gonna get wrinkled again". Who says that?? When asked for a refund they ignored the question all together. And literally had the nerve to ask for a signature on their form confirming she was satisfied with the work completed. That the final slap in the face. (Of course she didn't sign it) What they did was UNACCEPTABLE. Although I wasn't the bride I was there with her and was witness to this terrible experience. And it's a shame what they did to her dress. Considering this is one of the biggest days of her life and that this dress is everything she dreamed of it is really disappointing to watch her go through something like this. To all the future brides reading this review.......Please save yourself the stress and find somewhere else to take your dress for alterations.

    Recommend to go here for any bridal alteration!! Everyone member of the team was super helpful and kind. They all put so much effort to make sure my gown was how I envisioned it to be. We spent multiple weeks to ensure it was tailored to perfection. I felt so beautifully snatched around my chest and waist, while having the length of train that I asked for. They also helped me fit the gown in my suitcase for my destination wedding, and checked multiple times for any flaws, they were very detail oriented. I got so many compliments on the gown and the fitting of it, super happy with the outcome!!

    Cindy L.

    They are located in a business complex with ample parking. Very easy to find and Irvine is generally a nice area. When you arrive, door will be locked, so ring the bell and someone will open the door for you. They work by appointments and are always on time! My dress was a designer sample gown and fit tooo large. Ashley worked on the contour, shortening the hem, bustle, and even a custom veil. She (and staff) were always pleasant, and offered opinions and support when needed. They truly customize your dress to your liking and can offer custom accessories. I highly recommend for wedding dress alterations. They are transparent, efficient, and want you to feel beautiful on your wedding day! Make sure to contact them with enough time before your wedding date, to avoid rush fees. They are honest with how much time is needed and provide you price estimates when you make the inquiry.

    After
    Nicole S.

    I had to drive 2 hours each way to get to Love Sew True for like 6 fittings, so I'm glad to say it was well worth it. My prior alterations person completely ghosted my 2 months before my wedding, and I had a lot of alterations needed. I was completely panicked and unsure if there was any time to get what I wanted done, but Ashley was so calm and confident she put my mind at ease. I was so happy with the end results, it feels like a different dress and is exactly what I wanted. It's hard to comprehend how she and Felipe got so much done so quickly. They were super knowledgeable, had very flexible timing, and even let me do my last two fittings in the same day completing the work in between which saved me a ton of driving time. You can tell they really care about the quality of their work, and it shows. And while alterations are never cheap, the price was really fair for how much they did and how good their work was. Work done: hemming, fitting the bodice and adding their own cups/boning, removing the train, lining the bodice, removing the straps and altering the neckline to a sweetheart, swapping out buttons, and adding new lace to the bodice to cover up the prominent leaves in the original.

    Sophie T.

    LoveSewTrue came highly recommended by my bridal salon, and after reading all the great reviews, I decided to reach out to them in late January 2024. With my wedding set for May, I had plenty of time for alterations. From the very first appointment to the day I picked up my gown, Ashley was incredibly patient and attentive. At first, I had some second thoughts about my dress--it felt too big, heavy, and restrictive, especially with its dramatic train, and I worried that I wouldn't be able to move or dance comfortably. But I decided to trust the process. We went with a full body contour, hem shortening, a five-point bustle, and added a bow to my beautiful Mikado gown. As my body changed throughout the alterations, Ashley made adjustments up until just a week and a half before the wedding to ensure a perfect fit. I also decided last minute to have them steam my dress, and when I picked it up, it was perfectly packaged to prevent any wrinkles during travel. On my wedding day, the gown fit like a glove, allowing me to dance and celebrate the night away. Huge thanks to Ashley and the team!

    Jordan G.

    Ashley & her team at Love Sew True were incredible to work with. So kind, and AMAZING at their craft. I brought my wedding dress in 3 weeks prior to my wedding that needed one last crucial alteration that another seamstress neglected to finish, after a couple other places said was "too risky" or "impossible", especially so last minute. Ashley gave me so much peace of mind, and her team kept gassing me up saying how much they loved my dress. Ashley made time for me and made me & my dress feel worth her time. Forever grateful for these amazing people!

    Suzanne Q.

    This is incredibly long overdue! January 2021 my fiance and I decided we were going to elope and get married April 2021. I had a few weeks to find a dress and a few months to get it altered. I purchased a sample dress that was the exact design and style I had envisioned, except it was a little too big and there was a tear in the front. Love Sew True (which was formerly SewCalPros when I went) was recommended to me by the bridal salon. I looked at the reviews and noticed Genesis had altered dresses by the same brand - Made with Love - so I knew she would be able to work with the delicate lace. Getting a quote and making an appointment was so easy. Her husband Jay was very responsive over text and phone. When I met Genesis in person, it felt like I was talking to a good friend. They are both so personable and have great customer service. A few days before my second appointment, I found out my dog had terminal cancer and would have to be put down in a few days. I immediately contacted Jay to ask if I could reschedule my appointment, he was so kind and understanding. I ended up going just a few days later and they had a bouquet of flowers for me. Genesis listened to my concerns and wants. She was there to help me get my dress to fit my body as perfect as possible and she did a fantastic job. Genesis was also realistic and explained when things couldn't be done and I appreciated that. She's the expert - I have no idea how to alter a lace wedding dress, but she was able to tell me what could and couldn't be done. My dress was ready for me a little over a week before the wedding and it was perfect! I wish I could go back and see them again but unfortunately, they only alter wedding dresses. You cannot go wrong going here - I enjoyed my experience so much. You will not be disappointed!

    I contacted Love Sew True on October 27th, 2023 and my wedding was on November 4th. I had been struggling because I no longer loved my wedding dress and felt like the alterations that I had done in Northern California were not right. It felt too big and just not like the dress that I loved so much just months before. When I showed up in tears with my dress everyone at LST was so patient and kind to me. They said that it would be tight but that they could help me in time for me wedding day. The dress had been altered but was still a full size and half too big on me. They handled it with care and it quickly became the dress that I loved again. Every penny spent (including the rush fee) was well worth it but I recommend starting at Love Sew True in order to have a more peaceful experience leading up to your big day. Could not recommend them enough.

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    Page 2 of 6

    Ask the Community - Love Sew True

    Hello! What is your price estimate to have a dress hemmed and the bust area taken in? It's for my bridal dress. I will need it before the 30th. Thank you!

    Is it still exclusively bride dresses? Any bridesmaid?

    Hi Elizabeth. Yes, we are exclusively working on wedding dress alterations and specializing in wedding gown contouring 😊.

    Do you alter jeans?

    Sorry we are exclusively working on wedding dress alterations 😊

    Do you have a range on cost for alterations for a wedding dress?

    Alteration costs are unique to each gown based on fabric, silhouette and embellishments. We provide individual pricing estimates and information for each Bride prior to booking an appointment. Please contact our customer service team for a… 

    Do you do alterations for bridesmaids dresses?

    We unfortunately do not offer services for Bridesmaids dresses. We exclusively alter wedding gowns.

    Do you sew custom garments? My favorite shirt is finally wearing out. I am wondering if I could have you make a pattern from it and make me a new one. If I like it I'll get it in every color!

    Thank you so much for inquiring. However, our expertise is only in alterations for wedding gowns.

    Don’t See Your Question? Ask Away!

    Review Highlights - Love Sew True

    Genesis made me feel like that dream was a possibility and made me a beautiful dress, truly custom.

    Mentioned in 139 reviews

    Read more highlights

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    I had the most amazing experience at Love and Lace and would recommend for any future bride. Even…read moreif they don't have the dress for you, the service and atmosphere of this shop is a recommended experience! Camille was truly the best - she took the time to get to know me, my family and bridal party that were with me, what I was looking for, what I had already tried on. Every step of the process she was so attentive and patient. The day of my appointment (after two back to back weekends of pretty underwhelming dress appts), I had tried on a few and liked a few aspects of the dresses pulled. The last dress of the day is when Camille pulled out THE ONE! At this point I decided to think about it as I was overthinking if this was truly the dress and she was so kind and understanding. I didn't feel pressured to purchase right then and there. I ended up booking the "The One" appointment for the following weekend and again, Camille, the staff, everything was perfect and I finally said yes to the dress! Lex helped me with measurements and ordering, answered all my questions, and made me feel confident moving forward with securing the dress. I cannot thank Love and Lace enough and can't wait to pick up my dress later this year for my Jan. 2027 wedding!

    Where to begin! Bridal planning and shopping can be so…read moreoverwhelming. Love and Lace made my bridal experience so enjoyable and stress free! This bridal salon ended up being the only one I went to, I found my perfect dress with the help of Lex. She truly made my experience amazing. I wish I could go back just to hang out with her! I came into the salon with a list of dresses that I had previously viewed on their website, Lex pulled them right out for me and we got to work! She had also pulled some different designs just so I could see how I looked in them, which I did end up loving! At the end of my first visit, I fell in love with two different dresses. Again, it was also my first bridal salon that I had visited so far, so I was still planning on checking out other places. After telling Lex that I wanted to sleep on it/check out other places she was totally understanding and didn't "pressure" me like a lot of other places I've heard. I could not stop thinking about one of the dresses I tried on at my first fitting, so I made my follow up appointment (obviously with Lex) and boom! Wedding dress secured! BEST experience ever I wish I could do it all over again.

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    I found my dress at Love and Lace Bridal Salon sign.
    I found my dress at Love and Lace Bridal Salon sign.
    Love and Lace Bridal Salon hallway. Come see our new dressing rooms.
    Love and Lace Bridal Salon hallway. Come see our new dressing rooms.
    Love and Lace Bridal Salon view of the hallway. Come see our new dressing rooms.

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    Eliana asking me for my honest opinions of the aspects of each dress
    Eliana asking me for my honest opinions of the aspects of each dress
    Shout to Jess for helping me find my dream dress!
    Shout to Jess for helping me find my dream dress!
    Saying yes to the dress!

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    Saying yes to the dress!
    Mon Amie Bridal Salon

    Mon Amie Bridal Salon

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    46 years in business

    These 5 stars are because of Erin, she is truly amazing. I'm not sure if you can request specific…read morestaff for Bridal Appointments (dress shopping), but if you do, I'll recommend Erin forever! I brought my mom and best friend. We all sat down and she asked what I want to look and feel like in my dress, if I have an idea of what I want (shape, fabric, color, etc), if I've tried any dresses on already, and my price range. We got to browse and point out any dresses for Erin to pull while she went all around pulling any dress she thought I might like. Erin clipped me in so well that I didn't have to tug and adjust the dress while seeing how I liked it. For each dress I got to walk out to the pedestal and check myself out in the mirror and lighting. For each dress, she asked how I felt in it, what I liked, what I didn't like, what I would change... and this all helped her narrow down which dresses to try on or others to grab to add to the list. I got to try different veils (which I didn't know I wanted and it totally completed the look, so now I'm getting a veil) and even go to different lighting to see what natural lighting would look like on the sparkles too. When I found the dress, I got to participate in the Mon Amie tradition of making a wish for myself, my fiancé, and my marriage, then ring the bell and celebrate! Measurements were taken and a detailed contract was written up with pricing and a quote for alterations. Parking was easy & there is a bathroom in the back! There was a ginormous selection of dresses of all fits, fabrics, and styles.

    I feel conflicted writing this because my initial bridal appointment in September 2025 was amazing…read more My stylist, Erin, was warm, attentive, and really understood my vision. She even pulled dresses I wouldn't have chosen myself, one of which became my dress. The hospitality, including sparkling wine and a beautiful try-on space, made it a truly special experience. Unfortunately, my presentation appointment this past weekend was very different. I invited my maid of honor and future mother-in-law since it was just my mom and I during my initial dress shopping appointment. I expected a similar, celebratory moment, but it felt more like a quick errand. We were placed in a small back room, the appointment felt rushed, and there was little of the hospitality I experienced before. The biggest issue was trying on my dress. It didn't fit, which was stressful and disappointing, but obviously no one's fault. That said, I wish the staff had taken a more discreet and thoughtful approach, like adjusting or clipping the dress before bringing my guests in. Instead, my guests were brought in while the dress was visibly unfastened, and the conversation focused on fit issues. I was also asked about my weight in front of everyone, which felt uncomfortable and could have been handled more privately. Overall, it was a disappointing experience, especially compared to such a strong first impression. I still love my dress and hope this was just a one-off, and that the alterations process will be more positive. I'd just recommend managing expectations and not treating the presentation appointment as a special occasion for guests.

    Photos
    Mon Amie Bridal Salon
    Mon Amie Bridal Salon
    Mon Amie Bridal Salon

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    Anthropologie Weddings

    Anthropologie Weddings

    4.3
    (82 reviews)
    5.1 mi
    $

    I drove up here from San Diego back in my hometown of OC! First of all, this Anthropologie wedding…read moreand the store is beautiful. I am SO jealous we do not have this in San Diego. They have everything from wedding to beauty to home. I will be making trips over here when I visit OC. I chose Anthro to purchase a wedding dress. Their service was amazing. They allowed me to have a few more guests and was patient when I was late to the appointment due to a collision on the freeway. I tried on more dresses than I originally picked. They offered champagne and water. They were positive, professional, and kind and I recommend you buy your wedding dress here. They didn't try to upsell me and prices are transparent on their website. You save a little if you buy from the store.

    I chose anthro because first and foremost I think I has the most interesting and nonconventional…read moredress designs but also because I think it's really lousy when wedding dress stores don't list their prices because I think many brides have a specific price range they'd like to stick to. Anthropology had truly my dream dress at an extremely affordable cost! Would highly recommend choosing it if your priorities are the same as mine! The lady helping us honestly seemed like she didn't really want to the there (one of my bridesmaids said something after too so I know it wasn't just me) but she was plenty nice overall and they give brides and the people they bring free drinks so overall very good experience!

    Photos
    Anthropologie Weddings
    Anthropologie Weddings
    Prima Wedding Dress (not choosing this one but was fun to try!)

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    Prima Wedding Dress (not choosing this one but was fun to try!)
    Kora Brides

    Kora Brides

    4.9
    (87 reviews)
    1.8 mi
    $$

    I was on a time crunch dress shopping in May for a Nov wedding. Stephanie worked with my budget and…read morereally hit that balance of listening to my preferences and letting me try a variety of dresses within my requirements. I ended up falling in love with a mermaid gown when I had only tried on A-lines at my previous fittings at two other shops. I felt so beautiful in it from the first fitting to my big day. They also offer alterations at similar pricing to my usual tailor (who charges fairly) - I did get a discount since a shipping delay resulted in my dress coming late which I greatly appreciated! The seamstress who worked on my dress was super sweet and experienced - the hem was perfect, the bodice fit so well I never worried about having to adjust my dress despite it being off-the-shoulder, and the American bustle held up super well (even me jumping around the dance floor couldn't do any damage). Their hours were a little unclear online and I had to wait a couple days for a response at times (usually because they were still waiting on something), but overall a wonderful experience!

    I can't say enough good things about Kora Brides! Even though I didn't buy my dress there, they…read morewelcomed me in for alterations and made me feel completely taken care of. Stephanie is so kind and genuinely passionate about what she does. My dress turned out absolutely perfect. I'm so glad I went here for my alterations!

    Photos
    Another look at the dress
    Another look at the dress
    Back of the dress
    Back of the dress
    Kora Brides

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    The White Dress

    The White Dress

    4.3
    (807 reviews)
    6.2 mi
    $$$

    What an incredible experience it was at The White Dress, Emily was perfect! She took my vision…read moreboard and my info photos and the first dress literally was the dress! Emily may be newer to The White Dress but girls has that special touch. Treated me so well and like I was her only client and favorite client. I am so happy with my beautiful dress and cannot wait to have it on my special day!! Thank you Emily!!

    I was incredibly disappointed by my experience at The White Dress…read more Because I am getting married on a shorter timeline and primarily need to look at sample gowns, I tried calling several times the day before I planned to visit. Their website indicated that I needed to call rather than book this type of appointment online, but no one answered. I then texted and received no response. I followed up again, still received no response, and ultimately had to text a third time the day of before someone finally replied to tell me they were fully booked. That was completely understandable. I asked whether I could simply stop in to browse the available samples instead. I was offered a time that same day at 2:30 and told I could come in for approximately 30 minutes to look at the samples. I rearranged my entire afternoon and postponed visiting another bridal store so I could be there at the agreed-upon time. When I arrived, I began looking through the gowns. An employee approached me and abruptly told me that I could not be there without an appointment. I explained that I had been told to come at 2:30 to browse the samples. Rather than welcoming me or checking the messages, she responded in a dismissive way and said that she was already assisting another bride. OK, no problem. I really didn't need help just to browse. Another employee then came over, and the first employee told her that I claimed to have an appointment but did not. I again explained that I had just been communicating with the store by text. After asking my name and checking the messages, they confirmed that someone had, in fact, told me I could come in. At that point, no one apologized for the confusion or for the way I had been spoken to. I was left to navigate gowns that felt scattered throughout the boutique with almost no guidance. When I looked at certain dresses, I was abruptly told that I could not view them because they were part of a trunk show. I eventually found a sample gown I genuinely liked that appeared to be close to my size. When I asked for information about it or whether I could try it on, I was simply told I would have to come back because no one was available. It would've taken no time for them to pull it off the rack and allow me to try it on without wasting my time to have to drive an hour in for one single dress. It would've been a courteous thing to do and I was only there for about 10 minutes before I located it and it was the only one that worked. At least come over and offer me the courtesy of giving me some information. The girl was literally just sitting at the desk. I had a friend there also who could've helped me if I needed someone to zip it up. I really just wanted to check it out while I was there and honestly would have bought it on the spot if it worked. Again I don't have much time. I understand that bridal boutiques operate by appointment and that the store was busy. My issue is that I followed the instructions I was given, arrived at the exact time they offered me, and was then treated as though I had shown up uninvited and was inconveniencing them. The communication beforehand was extremely difficult, and the attitude I encountered once I arrived was dismissive and unnecessarily rude from the sales girl especially, the girl at the front desk was not rude, but she wasn't helpful. Wedding-dress shopping should feel exciting and welcoming. Even a simple congratulations, a friendly explanation, or an apology for the misunderstanding would have completely changed the interaction. I was prepared to spend upward of $10,000 on a gown, but regardless of someone's budget, every bride deserves to be treated with basic kindness and respect. The boutique itself is smaller than I expected and, in my opinion, the sample selection was not organized in a way that made browsing easy without assistance. I actually liked one of the gowns, but the experience left such a bad taste in my mouth that I would rather purchase elsewhere. Other brides may have a better experience during a formally scheduled appointment, but based on how this situation was handled and how I was personally treated, I would not return.

    Photos
    Lee Petra Bellini with Overskirt
    Lee Petra Bellini with Overskirt
    Galia Lahav - Rita
    Galia Lahav - Rita
    My reception dress purchased at the White Dress

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    My reception dress purchased at the White Dress
    Jaclyn's Bridal

    Jaclyn's Bridal

    4.1
    (378 reviews)
    2.0 mi
    $$
    42 years in business
    Locally owned & operated

    This was my fifth (and final) dress appointment because I said yes to the dress!…read moreI was so lucky to get Huong as my stylist/bridal consultant because she really was the BEST! We started off by browsing the store and picking a few dresses, and Huong also recommended a few as well based on my vision. My mom and sister had fun being able to go through the selection and suggest some dresses. I came in knowing I wanted to try on a specific dress and Huong made sure to find it for me! Throughout the whole process I felt so comfortable and supported by Huong. I just want to thank her for being so patient and kind to me. She helped me get in to each dress and never made me feel like I was a bother even though we tried on so many dresses! And she even saved the dress I came in to try on for last, just so that I could be sure that there wasn't something unexpected that I ended up liking. When I finally did try on the one, I felt so relieved that I finally found my dress! Also side note, this was actually a rescheduled appointment because I had a family emergency happen the day before my first appointment, but they were so kind, understanding, and even remembered it the day of my rescheduled appointment weeks later. That meant so much to me! I had a great experience dress shopping here and can't wait to receive my dress when it arrives later this year!

    The pros: Jaclyn's has a beautiful selection of dresses, and the atmosphere is very calm and…read moreelegant. The cons: I have to echo the sentiments of many other reviewers that we were barely greeted upon entering, to the point that they even seemed annoyed. The owner never introduced herself; she just sort of stared at us the whole time, in an uncomfortable way. Sharon was my consultant, and she was pleasant enough, but I also echo the sentiments that it's unusual for this place not to help you get your dress on, that you hang them back up yourself, and that it's just not on the same service level as the 4 other salons I visited. They don't offer water, tea, etc., nothing to drink, while all 4 other salons would offer water or a soda at a minimum. I had one other appointment earlier in the day, which I ultimately went back to to purchase my dress, despite Jaclyn's also carrying my dress. Jaclyn's price was $700 more for the exact same dress, but even if it had been the same price, I wouldn't have purchased from here based on the service. I get the feeling that the service would be better if you were walking in here with a very large budget. Just an underwhelming experience.

    Photos
    Jaclyn's Bridal
    Jaclyn's Bridal
    Jaclyn's Bridal

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    Love Sew True - bridal - Updated July 2026

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