Steve was very honest. I would hire again. We actually recommended to not use him and just purchase a new microwave.

Steve did an excellent job. I emailed him Thursday morning, had a response by the evening, and we emailed back and forth to arrange for him to come out Friday morning. And here it is, not even 930 AM and he's already come and fixed our dryer and gone on to his next job. He explained what was wrong, the likely cost, and the possibility of it getting pricier if the damage was worse than expected. He is very knowledgeable, very professional, and we will definitely be using his services next time we have an appliance that needs work. read more

I called Steve this morning about my LG electric dryer, and he picked up right away--even while heading to his next job. He generously spent 10 minutes on the phone with me, helping troubleshoot and sharing his deep experience with my exact model. Steve quickly diagnosed that my 16-year-old dryer likely needed an expensive control board repair. Instead of pushing for a service call, he gave me honest advice--he explained the part and labor would run about $150-$200 less than buying a brand new dryer, and that with an older machine, replacement might make more sense. After doing my own research, I realized he was absolutely right. I found a new LG dryer at Costco for about $700, with delivery and haul-away included. Steve's honesty, knowledge, and professionalism really stood out. He was straightforward and generous with his time. If you need a trustworthy appliance repair expert, I highly recommend Steve's Appliance Service. Thank you Steve! read more

I didn't actually hire Steve's Appliance, but was happy enough that I wanted to send a shout out on Yelp. My Speed Queen front load washer has had issues since Mid-year 2023. I bought a part on Amazon and was going to replace long ago. I've tolerated the "Door Open" and "Overflow" codes for so long, re-started many loads of clothes etc.. finally, the door locked and couldn't get open. Eventually after a night unplugged I did but had to drain all the water. I decided that was it, I just wanted someone to come fix it. I called Steve's Appliance after seeing so many great reviews in the area on Nextdoor, then Yelp and Google. I was disappointed on the website it didn't say they would work on a Speed Queen. However, I called anyhow and got voice mail. I left all the error codes, sounds, etc.. everything in detail. I kind of now figured it needed a door latch. Almost immediately after I hung up, I got a call back. They don't carry parts for my machine so I'd have to wait to get them from Fresno. He was happy to have me send the model number/serial number to order the parts. It was clearly spelled out the cost to come out, the cost for the part and the cost for the repair. I really appreciate that. In the end, I decided since I have to wait for the part anyhow, I'd seen the youtube video and would do it myself. I got the part in 2 days and just repaired it myself today. He gave me great pointers about being careful with the wire.. I really appreciated the fast response, detail in helping me, and the reassurance diagnosing what was wrong so I could buy the right part and get it done. I still have issues with a dishwasher and may end up giving a call back for that, but for now, just happy to have had the conversation with him. read more

Steve has been our appliance guy for over 20 years. He is very knowledgeable and gives us all the options, plus a cost estimate. He will tell you if your appliance can't (or shouldn't) be fixed. Steve is completely dependable and reasonably priced. He communicates well and goes the extra mile to help his customers get their appliances working. His son, Matthew, has apprenticed under him and is very sharp. He has helped us as well. Steve's Appliance is often recommended on NextDoor. We have sure felt lucky to have such a reliable appliance guru all of these years. read more

Just like many others, I got excited to see Steve's reviews and called him for my dishwasher. Here is modus Operanda the father and son team uses. Its simple. They charge you $110 to just show up at your door. Unless, it is something very simple like a loose connection or something, they will quote you a high repair price basically to discourage you to get any repair services done. Job done, they move on to the next customer for another $110. Hardly spent time in looking at the appliance and do more accurate diagnosis. He says that that $110 is just to come to the door and does not even pay towards the repair cost should you decide to get the repair done from Steve. I personally think that lot of the reviews are fake. Please be prepared for a simple diagnosis from Steve and son to suggest to you that replacement is better than repair as that is his objective. He already made the $110 out of you by that time. read more

Father and son are both amazing. They are at the top level of their job. I'm pretty sure Steve can do his job blindfolded. Son probably can, too. They are the people you call if the rookies and wanna-bes can't do it. If you need an expert, they are the people to call. read more

Steve is efficient, quick in diagnosing the problem and providing a resolution. He fixed our warm fridge expeditiously and completely. Everyone relies on instinct to discern whether a technician is trustworthy or not. My instincts strongly confirmed to me that this is a trustworthy and experienced technician. Will be going to Steve for all our appliance repairs from now on. read more

I gave used Steve for many years . He is wonderful tell you weather it's worth fixing or not . He is Honest and kind and so is his son . I will always have Steve as my service repair man .oh and he ALWAYS anwsers his phone Thanks Steve your the best Irene Randall read more

Unfortunately for us we had a bad experience with Steve's appliance and repair. Per request I sent the oven serial number and pics of the broken hinge. They were able to locate new parts and then set an appointment. When they arrived they didn't have the part, charged me for the service call. When I requested if they could at least take the stuck door out they told me it would be a significant additional cost, needs 2 folks (which they had for the appointment) and I would have to set another appointment. All in all lack of clarity, high cost and no help. Called my cousin, got the door out in 30 min, ordered the part online and fixed it with cousins help. read more

My dishwasher wouldn't drain properly and water was leaking out through the counter top air vent. Bottom line, I called Steve's mid-morning, got an appointment for 2 PM, they were in communication and on time, problem assessed, solved, and recommendations given on how I could potentially keep this from happening again. I've been a Steve's client for a long time and this organization does not disappoint! Fair pricing and reliability. Highly recommend. read more

Steve is an old school appliance repair savant who will save you a ton of money and fix your appliances efficiently and properly. Our family has been using Steve for decades. But he can be polarizing, so here are a few tips to work with him well: -- Have as much info handy as possible, like the model number, and tell him what happened (facts only please!). Provide him input ahead of time, like pictures of what's broken and the surroundings. -- Listen patiently as he thinks out aloud and tries to figure out what's going on, so he can bring the spare parts he needs and finish the job as efficiently as he can. He's also trying to gauge whether he can help and is trying to save you the $95 he charges for a house visit. Our most recent experience with Steve a couple of weeks ago saved us about $800. Our microwave stopped working. A similar model would have cost $650, plus $200 for a fitted face plate, plus $160 install and haulage - which added up to almost $1100 (including tax). We didn't want to spend that kind of money just before the holidays. And we wanted to show our kids how to live sustainably, versus taking the easy route and throwing an appliance away without attempting to salvage a few more years out of it. So we called Steve. We sent him the info he needed (model number, photos, etc.) and walked him through what we thought was going on. He said it was likely the door mechanism and showed up with the parts the next day. About an hour later, our microwave was up and running. Total cost was about $300: $95 for the house call, $100 for his time, $100 for the parts. On the way out, I mentioned our refrigerator was acting up, and he gave me a few (gratis) tips on how to defrost it properly. Thank you Steve! For helping our appliances last a little longer, and saving us money while doing it! read more

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I just had a dryer repair done by Steve's Appliance Service, he and his son were knowledgeable, efficient, very professional and well priced. An excellent technician with great customer service read more

I reached out to Steve on a Sunday when I realized I would have to address the issues with my washing machine. We've had it for almost 13 years and I was finding it filled with water after it sat for a few days. Steve was able to diagnose the problem right away. He let me know what the repairs would involve. He then called around to see if parts were still available and got back to me. He gave me a quote for parts and labor, which I thought was very reasonable. He discussed with me the benefits of repairing the machine versus just replacing it. Because the machine was not the most energy efficient and had a few other issues, we decided to replace it. I felt that Steve was very honest. If we have any future appliance repair needs, he is on the top of my list. read more

Steve quickly diagnosed the problem with my KitchenAid refrigerator (the fridge stopped cooling but the freezer worked), got the part needed for the repair within a day, and along with his son repaired the fridge promptly. I very much appreciated Steve's knowledge and no-nonsense approach, as well as the time he spent on the phone with me to troubleshoot things before his initial visit. Highly recommended! read more

I scheduled a washing machine repair.. Mathews arrived on time with prior touching base on his arrival. He was thorough, friendly, and solved the problem in a timely fashion. This is a family owned business that takes pride in their service. I would recommend them without hesitation for honest and professional service read more

Steve came by the following day after calling him and diagnosed my fridge ($110 service call fee). He found the problem to be the motherboard and saved me from having to buy a new fridge ($740 in repairs). He was honest and open about the whole process and gave me plenty of options. One of the few honest repair men left. read more

Our GE Monogram fridge seems to always have a problem every 2-3 years and it's always a pain to schedule a GE service guy to come out in a timely manner. This time, we went with Steve's Appliance, and he was able to come out the next day, troubleshooted the problem, and was able to get the replacement part installed. The quick repair saved us buying a backup fridge. Definitely a no-nonsense type of guy and a pleasure to work with. Highly recommended. read more

Steve and his son were great to work with. I had an issue with my refrigerator and they quickly diagnosed the issue, ordered the part and came back the next day to install it and make sure the refrigerator was back up and running. I would definitely use them again. read more

What a scam! Charged his service fee and left us hanging. Steve came out to diagnose our refrigerator changed a sensor and charged us his service fee. Within 24 hrs the problem continued. I called Steve back and he said he had no clue what the problem was and would call his parts distributor to see if they knew what to do next (I thought it was was weird to call a parts warehouse for advice). Then he never followed up. I called him back and he finally answered and clearly hadn't called his parts distributor and said he'd probably have to change the motherboard. We were willing to try it. Now he is ignoring our countless calls and messages! read more

Had Steve come out again. This time, to look at our washer that broke down. He is a top notch and honest guy. Nothing but good things to say about his service. read more

I'm glad we found Steve's Appliance. They answered their phone and said would call me back. They did within ten minutes. Asked me some questions about our situation. The next day they showed up and repaired our washing machine. It works perfectly now. Thanks read more

When I had an appliance need, I reached out to my community on Nextdoor. Everybody recommends Steve's appliance service in Pleasanton. my oven door fell off its hinge and I did not know what to do so I propped it close with the dining room chair!!! I called Steve's appliances on Monday morning. a gentleman called me as he was leaving one repair and headed to a second repair. He was so caring and kind. He listened as I explained and was very helpful and willing to fit me in on the same day. Coincidentally, our neighbor came over and fixed the oven door in a jiffy. He also said to us if I couldn't do it, I would recommend Steve's appliance! we live in a day and age where nobody calls you back. Customer service is at an all-time low and nobody really listens when you're explaining your issues. I wanted to write a review for Steve's appliance. Their level of care and concern was so impressive to me. in the future when I need an appliance repair person, I will call Steve's appliance! Great, caring customer service IS a lost art. Steve's Appliance should get a 100 star rating for customer service and satisfaction. read more

Steve was quick to respond. Came out next day to look at my refrigerator, unfortunately, he determined I needed a new compressor. Ended up calling GE because I had an extended warranty. Thankful he was able to determine the problem. read more

The owner, Steve and his son has a service in which every town in America should have. These guys are down to earth and will help you out identifying your problem, even before they show up. They're so professional and easy to work with. Although they came to our home to work on our dishwasher, our refrigerator freezer had an issue with the icemaker. We talked about what I try to do to fix it, and they told me what part I actually needed to buy off of Amazon to fix it myself. They did not charge me for this nor did they even consider taking any additional money for it. These guys are down to earth and absolutely confident in their capabilities. I will not use any other service for my appliances in the future on either my home or in any of my properties. read more

I have a microwave that was custom fitted into the maple cabinetry and to purchase a new one entailed purchasing a new face plate, and new microwave and then having someone modify the cabinets. Most companies are happy to sell you a microwave without installation. At the end of the day, it made more sense to repair what I had versus throwing out a microwave that is 20 years old and made better than the microwaves of today. Steve and his son came over and took care of everything in two days. Once day to assess what parts I needed and another day to install the part and reinstall the microwave. Great service and would recommend using him for any of our appliance needs. It is good old time service that is hard to find in today's world. read more

Washing machine was on the fritz a few weeks ago. It stopped right in the middle of a heavy load cycle and flashed an LE error code. Based on numerous Nextdoor reviews, I contacted Steve for an estimate and to see if he could come out and take a look. He was very honest and told me that he was not an authorized LG warranty provider but he would do some research and call me back (which he did on a Saturday nonetheless). I'm grateful to him for taking time out to look through his manual and getting back to me. He did not need to help me out but he did anyway. I will definitely be contacting him for future jobs. read more

Steve was really amazing coming out the same day. Recommended some repairs to prevent having to have a failure again soon on a dryer. Will totally call him again in the future. read more

Charged me $100 dollars to tell me we needed a part that he could not get. Had a negative attitude from the moment he showed up to the point I had to ask him if he actually wanted to do the job. I had to follow up with him Steve several times, overall communication was poor. We are now going to buy a new washer and dryer 11 days later. If our new washer and dryer needs service, we will not be calling Steve. read more

We have used Steve for appliance repairs for over 15 years. Most recently, he came last week and helped us diagnose our dishwasher problem. Steve is extremely knowledgeable and honest. We highly recommend Steve's Appliance Service for any of your repair needs! read more

If every service provider was this good, life would be SO much better. I had Steve and his son out for an icemaker problem. He diagnosed it as a bad unit (correctly), found the part in a timely manner and replaced it quickly when it came in. Steve's a real character (in the best way) and straight shooter. HIGHLY RECOMMEND. Honest, experienced and very skilled. read more

Reached out to Steve the night before and he was here the next day. His son and him arrived and started to work on the refrigerator right away. They were able to fix and replace the fan within an hour. I would totally use Steve and his son again. They are straight shooters and will give you the honest trust. Thanks Steve! read more

Wow, what a great find this outfit is! Our French Door Kenmore ice-maker decided to malfunction late last night. In the past, I used Rich Cortez Appliance Repair and was thoroughly happy with his service. Unfortunately, Cortez retired. Unfortunately, most of the reviews after 2019 show much dissatisfaction with the people now running his business. So, went to Yelp and did some research. That's how i found Steve's Appliance Service. The wire bail mechanism that allows you to turn the ice-maker on/off came loose. I tried to replace it into it's mounting slots but it wouldn't engage the on/off switch. Then I called Steve's Appliance. Of all the reviews, Steve's is, obviously local with a Pleasanton address and phone number. The info on his website says he services the Tr iValley area. He's rated at 4.5 - star. I called him at 09:30 AM and he answered his mobile phone. I described to him what I thought the problem was and he suggested that I try to 'put the wire bail back in' because if he came out, it would be $95 for the in-person visit. I told him I would give another shot and if I was successful, I would call him to cancel. He was fine with that and said he would be at my place between Noon and 2 PM. My attempt to get the wire bail device to engage the switch failed. I unloaded all the frozen foods out of both upper and lower freezer baskets into 2 large coolers in preparation of his house call. He called me at 11 AM and said he could be there in 15 minutes. I told him to come ahead. He arrived and he re-attached the wire bail in about 3 minutes. He did it totally from outside the unit and there was no disassembly involved. It was very apparent that he had done this many many times, before. But, here's the best part - he used his cellphone camera to take a photo inside the freezer where the wire bail lever is housed and explained to me what to do the next time it comes undone! Now that I know what to do the next time this happens, I should be able to fix it myself! While he was here, he inspected the whole unit and made some suggestions about maintenance. I can't say enough about this service! I felt that he, actually, didn't really want to charge me for the house call but I was so pleased that I whipped out the checkbook and wrote him a check for $95 and was so very happy to do so! He is now logged in my cellphone as I will not hesitate to call him, again, in the future if/when I need further service. Steve is very familiar/knowledgeable about refrigerators, returns calls and calls just before he gets on the road to your place as a courtesy. That's totally considerate and professional! Call him: 925 462-3873. He'll take calls 24 hrs. a day. Jim BTW, I recently called a locally listed Gutter Repair/Service. I started getting calls and emails from many Gutter businesses - as many as 7 - 12 per day. And it was obvious that many of them were not even local outfits. Strangely, they were all from Angi (formerly Angi's List) and it was really bothersome. I'm so happy that Jim answered and dealt with me, personally and on the same day! The Angi calls were a nuisance and I will never use them. read more

I am providing my experience of Steve from Steves Appliance. Stay clear of this person and business. Steve still has not finished an ice maker repair he started weeks ago on a Subzero icemaker. He mentioned he had to call Subzero to understand the install. Not sure why he wouldn't have the knowledge since it is his craft. He was bossy, rude and unprepared, he used inappropriate language while attempting the repair multiple times and clearly is not in a good state of presence to be interacting with customers. If you enjoy being berated. yelled at, have your appliance worse than when he entered your home Steve is your guy. For the rest of us, we will look elsewhere for a professional who has the knowledge and social skills to provide a great service to each customer. If I could provide a negative rating Steves Appliance would receive it. read more

I do not provide many reviews but feel compelled due to a truly great experience. He quickly diagnosed my refrigerator problem and suggested I buy a new one. Not worth fixing. Best part is when my dishwasher died the next day, I called him up and he suggested the fix. A $25 part, which worked! Saved me $500+ He helped make a horrible run of bad luck, not so bad. I recommend Steve for excellent service and actually going above and beyond! read more

Steve knows his stuff. Our 12 year old dishwasher was not draining completely at the end of the cycle. I contacted Steve on a Thursday, and he came to my home the next morning. Steve took his time and was very methodical in making sure he checked everything before telling me the problem. He ran the dishwasher multiple times and then drained it. Each time, there was excess water in the bottom of the tub. He checked the air gap, the garbage disposal, and the hoses. No clogs anywhere. He said the drain pump was no longer working properly because he could see that not enough water was coming out of the hose when he disconnected it and drained the dishwasher. He said the part is not made anymore. He said with Black Friday sales coming up, we should be able to find another dishwasher at a good price. read more

I have used Steve at Steve's Appliance for at least 30 years. He is honest and makes good recommendations . He will recommend the least expenses fixes along with the most you can do. I trust his recommendations. You can't go wrong with Steve. I know from experience. read more

BEST repair person I've ever had. Will call him every time now! Cannot recommend enough. Came out same day and fixed my dryer in 45 minutes. Went above and beyond. read more

Our LG refrigerator went out after a whopping 3 years. We had an extended warranty on it but they couldn't send anyone out to fix it for 3 weeks. We went another route and had Steve come out to look at it. He figured out the problem and jumped through many hoops to find the parts for us. He called us every day with an update. He is reliable and trustworthy and comes highly recommended by us. PS: LG refrigerators ARE NOT highly recommended by us! read more

Thanks a lot Steve!!!(sarcastic) he reported my broken exhaust rangehood with a diagnosis as being excessive force/ so my home warranty will not cover it. HOW??? How do you use excessive force on a filter????? I have to agree with the other reviewer that he talks over you and he also treats you like you are an idiot! I will NEVER USE this company. I also mentioned that my fridge was making a noice and he blamed it on a box that we had just put behind the fridge 2 days before. I tried to explain that it had been happening a few months but he would not listen. I think he didn't think it was worth his time and didn't care. Just wanted his service call money...... read more