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    Lowe's Home Improvement

    2.5 (42 reviews)

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    The wheel chair ramp I made from products I purchased from Lowe's.
    Marie L.

    I have been shopping here for years, and have had nothing but good experiences. That being said, I have to give a special kudos to the people at Lowe's for helping me to make my van more handicap accessible! Special thanks to Will, who cut the wood for me, and Bubba who helped us both out in coming up with solutions to the issue of raising the wheel chair platform over the 2 inch lip where the door closes. It may be a redneck rig job, and it may not look pretty, but it does an awesome job and it is light-weight enough for me to easily handle. I called around to several places that were supposed to help with access issues for the disabled with varying results. It turns out that Lowe's was the most helpful place of all. They also offer Veteran discounts and special parking for Veterans.

    The blue tape was damage from the first delivery, nice new scrapes from the second!
    Steve H.

    As a die hard Lowe's patron it saddens me to give such a low score to Lowe's as this is not my normal experience with the chain. Never have them deliver an appliance... go elsewhere! Today was the second attempt and successful damage to my home. While the first delivery attempt resulted in leaving damaged product, my wood floors and walls suffered the brunt of the damage. The best part. The employee while leaving my house, flippantly tells me to "call Lowe's, they'll take care of the damages" Fast forward to today, same story, only this time they managed not to hit a wall, but damages the floors more so than the first time. They know what a floor guard is, but choose not to use it? I am now left with the ordeal of obtaining estimates with the promise of leaving my home for 3 days, living where? While the floor is sanded and restrained. And they hit the house with the new refrigerator while bring it in the second time. Waiting for Aston Kutcher from PUNK'd to jump out at any moment... Alas, it's a big box chain, no accountability, no recourse... never again! PS: to the second delivery team. Thanks for not hooking up the water lines correctly in the refrigerator door that you removed. I enjoyed mopping up the water and making the connections again myself after you left!

    This was found in my tool bag that I got from an online pick up order

    I did an online pick up order for a tool bag plus set. The tools were already opened and zip tied back shut. But that didn't bother me as much as finding a cigarette butt in one of the pouches. I called their customer service and they weren't super helpful. After I told them about this they only said "okay" and I had to prompt a solution

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    12 years ago

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    Review Highlights - Lowe's Home Improvement

    They have had everything in stock that was the reason for al of my visits...

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    Ace Hardware Donelson

    Ace Hardware Donelson

    3.8(18 reviews)
    3.1 miDonelson
    $$

    Always helpful and I can buy one screw, bolt, nut.......without spending $20. on a box of assorted…read moreones. They also give good advice to folks who aren't handymen.

    I used to shop this store often and it has always been a little more expensive than the big box…read morestores, but since it was local and helpful I bit the bullet. Until today. I had asked for a tote that was on sale and when I brought it to the front was told it wasn't. I brought the add in from my car and the young gentleman walked me back to see if they had the right size as he stated this was a 12 gallon and not the ones listed on sale (15 and 24 gallon m I believe). Mind you we are talking about a $3 discount. No more of the right size. No problem. I'll use my coupon. Nope. The pumpkins you are buying (no marking of sale ANYWHERE on those) come up when rung up with an "s" - so no coupons allowed. Again - not big money here, but the tone and level of condescension that was shown was just appalling. I turned from him and walked out of the store leaving my items at checkout by the front door. Then it got crazy. The older lady PROCEEDED TO FOLLOW ME OUT THE FRONT DOOR and berate me about coupons having restrictions and was I going to buy it or not. I was shocked. Absolutely shocked. I told her to stop yelling at me and talk to the gentleman. I've never seen anything like this at this ACE, but after today I would highly recommend driving the extra distance to Hermitage rather than risk the berating of the angry clerk and condescending gentlemen. The saddest part is - it was all over $3 when I was going to spend $25 Customer service is dead, friends. And they wonder why ACE's in general have trouble staying open.

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    Lowe's Home Improvement - hardware - Updated July 2026

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