The Lowe's over here is pretty good. They have good prices compared to HomeDepo. It's good to have two opinions on a product before you buy it and look for good prices. They have good specials on plants and other products. So good can get a good deal. I suggest signing up for emails because they will email you discounts, the ads a head of time and coupons to help you out! read more

I came to this store to buy a dishwasher. did my homework and made my selection. when the order slip was being made I was told there were 10 in stock. the person went to get it for me from the warehouse as he insisted it was best for me to take it with me instead of the free delivery currently on promotion. I was feeling gumby so I said sure no problem. mind you, we are still talking about a dishwasher, big huge heavy dishwasher. He came back 10 minutes later to tell me they have none. He blame bad inventory and made me select another which again he checked the computer and said they had 8 on hand. He came back 5 minutes later to tell me no luck again! I even inquire as to the lost of huge items and he blamed people stealing. he told me the inventory is all messed up and unreliable and he is constantly embarrassed as this happens a lot where hes inventory says they have but they don't. I just could not understand who will come into the store and steal such big and heavy items, but he insisted people do and things just disappears from the warehouse. as I was getting ready to leave with no dishwasher, he talked me into a more pricey item ($250.00 more ) and offered the free delivery which was included. for some reason I accepted however delivery time and date was missed. A whole day of waiting wasted ! I called and was told it was cancel by the delivery manager at the store because he felt the items were broken. I will admit I was flustered as I felt he could have easily called and tell me this before the whole day was wasted waiting. he said he will order again and have it by Friday but will call me the next day with a delivery time, he even offered weekend delivery even Sunday so I would not miss any more work. I said ok and never heard from him again. I called two days later and the same delivery manager answered the phone (i recognized his voice ) but acted as if he was going to transfer the call and hung up on me. I thought perhaps he disconnected by mistake but no, I came to realized it was on purpose. I called several times and the phone will be picked up and hung up on purpose without talking. I have called several times and cannot get a hold of anyone at that department regardless of the time I call. the Friday came and no delivery and now a week later I am still waiting. suffice to say I am canceling the order and and making sure YOU, the next victim, know that this place has bad inventory records, poor management and terrible delivery record not to mentioned horrible ethics. read more

Ever since this Lowe's opened, I have been very happy. You can always find employees willing to help.

Love how clean this place always look. It's only been here for a few years now but always looks brand new. Customer service could be better.

Very good selection. The staff is actually very knowledgeable and friendly. I will continue to shop here for my hardware

When I first began going to the Kendall Lowe's rather than the Home Depot less than a mile from my home I was impressed with how quickly one of their people would come and help me. Recently, I waited over 30 minutes and repeated calls on the PA for the person in the doors department for customer service. There were five other people or couples also needing help. They gave up and walked away. This is how a company loses customers. I'm finding a similar problems in other departments. I have now returned to the nearby Home Depot as a convenient alternative although they also seem to be sacrificing good customer service for reduced payroll costs. When I can get help the employees are quite helpful and know the information about the store's products. I wish Lowe's had maintained the excellent customer service they had when the store first opened. Lowe's prices are better than Home Depot's prices, but why waste the gas for lousy service? read more

The worst experience I have ever had with a home improvement project. Hopefully this review will serve as fair warning to others who decide to have this store manage a home project for them. My advice: Hire a chimp from metro zoo to manage your project, far higher chance of success. Pros: 1. The laborers are friendly. 2. Constant frustration will give you a good cardio work-out. Cons: 1. Lied about when they submitted applications to dade-county. You can view permit application online and view time stamps, etc... 2. Lied about how long it would take for the project to complete. It would have taken a reasonable amount of time had they actually done things on their end in a timely manner. 3. Constant excuses about why things couldn't be completed on time. Including : There is a 10 percent chance of rain, my dog is sick, and my all time favorite "I overslept so I wont be able to make it on time". 4. Extremely rude and uncaring staff. Every request is met with a rude and confrontational attitude. A very "us vs them" type of attitude towards customers. 5. Project failed inspection due to improper plans submitted to county. Suggestion: 1. Find another Lowes, they may or may not have these issue. 2. Find another similar store to handle your home improvement projects. 3. Find contractors yourself. read more

They are the worst! I bought doors from them and added the $79 delivery fee to my order. They don't allow the customer, after paying the fee, to give input as to the delivery date and time. They called at night to tell me when my 2 hour window would be for the NEXT day. I could not make arrangements with such short notice to be there between noon and 2:00. I could be there at 3:00. They claim you can call to reschedule, but when you do, they tell you that you can't. You have to call the store to try to catch the truck before it leaves. So I did. After being transferred on the phone five times, "Jonathan" from the delivery department told me they were loading the truck and he would call me back because "it's better to talk to the driver directly." He called me back assuring me that they were able to push my delivery time to after 3 because they were going "to be in the neighborhood anyway." They would call me 30 minutes prior to delivery. So I rushed home before 3 and waited...and waited...and waited. They never came. Today, I called to ask where my doors are. The girl who answered the phone (it's a contracted delivery service) told me the delivery had been cancelled. Unbelievable! She rescheduled the delivery for tomorrow, and they will let me know tonight when my two hour window will be. Like they're doing me the favor! I will never order anything from Lowe's again! Home Depot, here I come! read more

Second time I have tried to call this location to get professional help. Last time I called regarding a fence I could not get to speak with anyone so I decided to go somewhere else and spend my $4,000 to buy my fence. Now I'm on the phone trying to see if I can get someone to set up a professional to come to my home to give me an estimate on the plantation shutters I would like to buy (estimate $2,000) but they don't seem to have any customer service AT ALL. Ive been on hold for 15 minutes just like my first attempt and no one seems to be at work today. Also the customer service lady stated that the windows person "seems to be at lunch," so I asked who covers for them while they go to lunch, she replied "that's the only person there today." Are you kidding me? This place is so poorly mismanaged that I believe a chihuahua could run pet shop better than this place. Come on man get it together read more

The worst Lowe's in Miami! The employees are nice and helpful, but because this is the worst performing Lowe's in all of Miami, they don't carry as much variety of merchandise as the other Lowe's. Twice my cousin and I had to travel to Hialeah because the one in Kendall didn't stock the parts we needed to complete our project. They don't even compensate for their void of merchandise by shipping the parts from the Lowe's in Hialeah / Pembroke Pines to the one in Kendall so we don't have to travel so far. I give them three stars because they carry a lot (not all) of the parts that my cousin and I needed to complete our project, which Home Depot didn't, and the employees are nice, helpful, and easier to find than in Home Depot. Other than that, this Lowe's often ends up being a waste of time when shopping for certain merchandise. read more

The store with no help, and rude and inconsiderate employees. There is no short trip as the line (yes there is only one open normally and self-checkout is off or used for employee training) is busy with super slow clerks. read more

I have noticed in the reviews that the majority of good comments are about the everyday do it your own home improvements, where they are just going in and buying supplies. However, the comment from the person purchasing blinds that were measured and cut wrong, I can relate to all to well. I will never step foot into another Lowes as long as I live, especially this one with Alex Rodriguez as the store manager. We were replacing all the windows in my house and we decided to go with Lowes for several reasons, I am working two jobs, and needed someone to handle all the details of this huge project. It was a mission from the very first day. The ball was dropped and I had to continue to contact them to get the ball rolling. Then I ended up having to stay on top of every step because of the lies I was told by Alex Rodriguez, Manager, Jerry Hair, District Manager and Erica an in store employee. At first they had my windows in their store for 2 weeks waiting on my permit then the day they were supposed to deliver my windows to my home for installation the next day I was informed that one of my windows had come in damaged and couldn't be delivered. A lie it was broken at Lowes. Eleven of my thirteen windows were ordered wrong from Jeld Wen and yet I was lied to and told that Jeld Wen had sent the wrong size. I had to contact Jeld Wen, go to the Lowes store and get a copy of my orders to Jeld Wen myself to find out that I was being lied to. So I started the process of contacting managers, district manages explaining all that was happening and I was assured by both Alex Rodriguez and Jerry Hair that they would make all right with me. But could not do it until after my job was done. Now I know why, they lie, lie and lie to you until they get your money and once that is done they then insult your intelligence and hard work by offering you pretty much nothing for all you have been put through and want you to sign an agreement that you are happy and won't say anything about them. WELL GUESS WHAT I NEVER HAVE NOR WILL I EVER SELL MY SOUL TO THE DEVIL!!!!!!!!!!!!!!!!!!!!!!!! I REFUSED THEIR OFFER BECAUSE IT WAS MUCH MORE IMPORTANT TO ME TO BE ABLE TO LET EVERYONE KNOW OF THE HORRIFYING EXPERIENCE I HAD WITH THE KENDALL LOWES!!!!!! I have a lot more home improvements to do to my home but rest assured Lowes will not get any more of my contracts. read more

Went to bed around 10pm woke up at 2am and stayed up the rest of the day. My boyfriend and I started our day reallllly early. We had a list of things to buy for our place one of which was at least an area rug no smaller than 8x10 but preferably bigger. We stopped in home depot, marshals, ross, a few local carpet stored, target, and a few other stores. The area rug had to have browns, gold, or even black to match our bedroom. This rug is for under our bed. None of the stores had the right patterns or colors. They were either too big or way too small and the shipments would take too long. We wanted more of a contemporary look. Something simple. After stopping into those places we started to hopeless but a lady at Thomasville listed off a couple places. We didn't bother going to one of them but we tried lowes. We walked straight to the area rugs. It only took two minutes to find what we had been looking for all day! We had wished we came here first. Great deal, right size, right colors, and we were able to walk out with it instead of waiting a week or month to get it! read more

Historically Lowes had distinguished themselves over Home Depot based on their customer service. NO MORE! Called the store's appliance department with no answer after 5 transfers - then finally reached someone only to be put on hold and transferred back to customer service. Made the mistake to go to the store - and found sales person on duty 2/20/2018 to be completely incompetent. Explained my situation and it was as if the person was not listening providing me with the same answer they had previously provided without understanding what I was asking. Keep in mind I was speaking perfect English - no translation issues here as is the issue sometimes in Miami. Guess we'll try ACE your friendly neighborhood hardware store and hope they continue to appreciate customers and are willing to provide good customer service. Not asking for much - just to be taken care of given I wanted to spend money at their store. read more

the guys in the grill department rock!! i've been over here a few times, and had pretty good customer service ( once i could not get waited on and had to walk out, but every other time has been great) but when my husband and i went to buy a grill last week, the guys who helped us were super friendly, very helpful, and went above and beyond to make sure we got the grill we wanted. i wish i knew their names so i could give them a shout out!!! Thanks guys!!! read more

I was impressed with this store when it first opened but now the customer service is as lousy as most in Miami stores. I found a ceiling fan I loved but couldn't find the price or even the boxed product. I saw another fan on display with a price tag and figured the fan I liked was probably similar in price which was too much. When we were ready to check out we tried the self service line but it was malfunctioning. None of the lights were on the staffed lanes so we picked one with people checking out. This was the worst cashier I've ever encountered. She was rude in attitude only bc she never said a word to us. She leaned all of her weight on our purchase, the fan. We had to wait for her to move so we could leave with our purchase. What a shame. This store has a nice selection but we will not be back. read more

I went there this weekend to buy a BBQ for my house. They ate pretty well stocked merchandise. I had a lot to picked from & I'm loving my new BBQ :) read more

MIAMI, FLORIDA -- When we walked in to the store one sales associate greet us and asked if we needed help. The store was very neat bright and well organized. There was a lot of associates working on the floor compare to Home Depot where you find one person every one hour. A guy called Raul help us in what we needed and we felt like king! Not kidding everybody was very helful I do really recomment the one that is on 137 and 88 street Miami Florida. read more

Worst service, no help at all for customer, went to buy the wood for a fence and I asked associate where was the wood for the fence and they said the wood is outside help your self, no problem went with my son and we loaded the cart with wood and when coming to the register a lady supposedly a cashier I mean supposedly because she had no Lowe's uniform nor name tag told me in a rude manner that she can not sell me the wood because it was a special order she had, so then why when I first asked why would they tell me to go outside and grab it. Poor customer service, I then request to speak to the manager and they called on the phone and his answer on the phone was to sell me the wood, did not want to come out and speak to me (the customer), finally a lady came out stating she is the manager and she was never polite and very rude as the First One and all she replied she was sorry. I am giving a one star because there is no such thing as a zero star rating. Manager was marisel read more