I want to thank Lowe's customer service, and Meredith the store manager who worked with me to arrive at an amicable solution to the problem.

I went to the Lowe's on Beaver Ruin Rd. in Norcross, GA. I was referred there for a very simple task. When I walked in the associate Jose was helping a customer. I browsed around just looking for what I came in for. I was on my way back to the front, when suddenly Jose came available. I said, "excuse me Sir, can you tell me where the thing is". He said on aisle 17, meanwhile a Hispanic male was approaching us, they spoke Spanish to each other and the guy was looking for the same thing as me. He didn't send him on a wild goose chase, but took him right to it on aisle 18. So, I was going back to tell him that I didn't find it and to my surprise he was helping the guy with the same thing. I told him that's what I was looking for and instead of making it right, he called for the manager to help me in very descent English and walked off. I filed a complaint with Denise in customer service. Denise, who's also Hispanic, helped me out tremendously! If you go to Norcross Lowe's see her. If you are black do not go to the old man named Jose. He showed me that blacks are NOT his cup of tea! read more

Home depot vs Lowes debate is petty. Both places offer value on hardware. I find Lowe's easier to navigate however. Service is good and selection too. Compared to other hardware places its a great value which is what everyone is looking for. Check out their clearance section! read more

Lowe's Home Improvement - Sign - Hardware Stores Near Me - Norcross, Georgia

Paid for delivery, they did not deliver everything and when I called about it, they asked me to come to the store to pickup. If I wanted to pickup, why would i pay for a delivery????? Its been 2 weeks and they have been giving me the run around. Horrible company, horrible customer service- Just go to Home Depot read more

I went to Lowe's tonight. Needed some new bird feeders, as my old plastic ones were falling apart. Found the bird feeders; found a couple of flower pot saucers I needed but hadn't thought about. Found a really neat screwdriver set with multiple bits (for me, not my husband; I'm always having to fix something)--but then--- Looked at some of the "Christmas gifts for your husband" they had out; one was a large toolbox--IN the box (only two boxes of the kind I was interested in). I was seriously interested in this $70 item for my husband--but none were out as displays--everything in the box only--and I don't buy a pig in a poke. So I went up to the service desk (this was right immediately next to where these toolboxes (in their boxes) were laid out. I asked the young man there if there was a display so I could see one of these items. He pointed to the other end of the store (where the lumber is--about 150 feet away from the service desk) and said, "There's a display down there." I looked at him in disbelief, and said, "You've got the items for sale up here, and only have a display way over there at the other end of the store?" He nonchalantly answered, "Yep. That's the only place you can see them." So I had re-wrenched my back earlier today, and was only getting around with difficulty, and I hated to admit it, but I said, "Young man, I may not look it, but I'm nearly 70 and I hurt my back today. I'm very interested in one of these toolboxes for a Christmas present for my husband, but asking me to walk to the other end of the store to look at one is like asking me to walk to Lilburn (the nearest town--about 6 miles)". He just looked at me and then said sarcastically, "Well, whaddya want me to do? Go get one and open it for you?" I looked back at him, smiled, and said, "No, never mind. You might strain something." Laid down any extra items I had in my cart other than the bird feeders I came for, and left. read more

Update: I'm furious. They delivered the walls of the shower, broken again, and the base piece that was delivered was completely the wrong item. It was a tub in the box of the shower base I ordered... Had to cancel contractors again. It's a foregone conclusion now that I've officially lost more money with this shower than the product itself cost. read more

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This Lowe's is located off Beaver Ruin Road in Norcross next to CarMax. We like Lowe's better than Home Depot. Point blank. This Lowe's is the closest one to us. Hubby finds more quality products at Lowe's, plus the staff is much more helpful. We've been going to Lowe's more lately now because of that reason. 16/2021 read more

Lowe's Home Improvement - Hardware Stores Near Me - Norcross, Georgia

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Horrible experience trying to get a washer and dryer. Went in to purchase in store and the lady rang in two washers instead of a washer and dryer. We didn't know about it until the day they came to deliver and someone called me asking if I had purchased two washers and I told them no and I thought the problem was fixed. Later that day when the delivery guys showed up they only had a washer and no dryer. When they tried to install it, the guy said it was missing the hose clamp on the drain out. He said he would tell Lowes and that most likely they would be able to come the next day to deliver the dryer and that the clamp would be with that. The next day rolls around and I never hear from Lowes, tried calling and no answer. I went in there and they told me they had to refund the second washer and then purchase the dryer (why wasn't I told this before?? Why didn't someone call to tell me to come in, was anyone going to tell me that this needed to happen before the dryer could come.) Finally I was able to talk to someone in person and they were able to refund and purchase the dryer. I made sure to tell them about the clamp for the washing machine and she told me that she would make note of it to come with the dryer (this is after my dad had to SHOW the associate, the apparent department manager, what my machine is missing. It seems that the employees do not know their own inventory). Now, today, the dryer comes, no clamp for the washing machine. We go to the store get a clamp, come home and now the washing machine is leaking. I've been trying to call to talk to someone for thirty minutes and no success, they keep transferring me to appliances and it's obvious that no one is back there. In total, as of right now, I will have made three trips to try to get this whole situation resolved. Everyone I talk to seems as if they have no idea what I'm trying to tell them. I am SO done with this Lowes, this has been a horrible experience and I don't know if I will be a returning customer, especially not to this location. read more

Lowe's is unreliable and unprofessional by selling used and damaged equipment. I went to their store in Norcross yesterday to purchase a belt sander and I opened the box with a salesperson's help to check if it was okay. The sander was in a plastic bag, but it didn't look neat, I assumed it was okay. I took it to a job site to use it and when I pulled it out of the plastic bag the sanding roller and bottom of the sander metal was all scuffed up as it had been clearly used. I called Lowe's immediately to tell them what had happened and that I was going to return it. I needed to use it anyway because it was emergent for a job, but when I put the sanding belt on the sander it didn't work! Not only did they sell me a used sander but it was also broken! They clearly have no quality control with their employees to check the merchandise and just put it back on the shelf without checking it. TOTALLY UNACCEPTABLE!!!!! read more

Lowe's Home Improvement - The metal roller and metal base for the sanding belt are scuffed up! Clearly not new and was used! - Hardware Stores Near Me - Norcross, Georgia

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I'd really like to give this store 0 stars, unfortunately not an option. Let's start from the beginning... I ordered a W/D set on 11/30 with the estimated order date of 12/8. The only reason we went with Lowe's was the delivery date was much quicker than anywhere else. On 12/7 I call to confirm delivery since they had not communicated with me at all and was told the item is not in stock. Imagine my surprise considering the Lowe's of Chamblee had the items in stock the same day. I informed them of this, they made some calls and just like that problem solved (reach out if you have logistics problems, happy to help). BUT the next morning, the day of delivery, I receive an update that my delivery is pushed back to 12/16...no call, just an email right before the delivery window. 12/16 rolls around, no call, no delivery AND no email this time. Really loving the customer service at this point. I call and they inform me that the item will be in stock on 12/20 and delivery will happen 12/21. 12/21 - I actually get a call from the delivery company saying delivery will happen between 8am and noon. 2pm - no call, no delivery. I call the delivery company back and they say there is a 2 hour delay but it is still happening. 8pm - no call, no delivery. 12/22 - no call, no delivery. I call the delivery company and they inform me the store has cancelled my order and should have called to let me know the item is still not in stock. 12/23 (TODAY) I have received no calls, no delivery, been hung up on 7 times after being on hold for over 45 minutes and here is the real kicker...Lowe's is still holding $1600 on my credit card. At this point if you are still reading you are as invested as I am. This store is a disgrace to customer service. While I understand there are shipping delays, hiccups etc. the ONLY thing they had to do was communicate with me. Unless you would like to have someone holding money on your card for something you may never receive and have zero (and I mean ZERO) communication, I would suggest you take yourself to Home Depot, or hell even a local Brandsmart for your home improvement needs. And hey Lowe's Norcross management if you read this, I'm still expecting my washer and dryer this year. Thanks! read more

I had a very good experience here. The gentleman that helped me was Ramesh. Had to get Levolor blinds Custom cut at store. He explained everything and it went smoothly. read more

Bad customer service!! Do not shop at the norcross store!! They are ripping you off!! You are not getting the advertised price!! I looked on the lowes website for a drill battery pack and saw that the norcross store had it in stock and listed on the lowes website for $79.00. No where does it say online price only! when I went to the store and got my item to check out, the item rang up for $100. I asked the checkout lady to price match the item and she said I would have to go to customer service desk to do this. Ok not a problem I thought to myself. However, when I showed the customer service desk representative on the lowes app the 79.00 price they said "ohh, that's the online price. If you want it for that price you'll have to order it from online". I asked to speak to their manager about it and they said that the manager would just tell me the same. So I stood there at the desk while I spent about 15mins updating/logging on, putting in credit card and address info on the lowes app to place an app order for instore pickup. Then to just be like. Ok I ordered it online. Here is my order info. Can I go now? Lowes price match guarantee my a$$. They don't even price match their own price. read more

Lowe's Home Improvement - Do not shop at the norcross store!! They are ripping you off!! You are not getting the advertised price In store!! - Hardware Stores Near Me - Norcross, Georgia

Mario is an awesome employee that provided great attention to what I was needing and looking for. He made it easy for me with his knowledge and recommendation's. Thank you so much! read more

Lowes sales associates and managers are the worst ever I purchased a dishwasher on 2-28-24 was told by the very unprofessional salesman ever that it wouldn't be install in a few days! I called and spoke with a so called manager said I'm sorry told her I needed it this week because I'm a senior taking care of my husband and needed it sooner it's now the 2-6-24 and will not have it until 2-12-24 or later because I have a pre scheduled appointment on that day! read more

I only shop at this Lowe's location because it's the closest to my house. Never trust what their inventory shows. I've searched their website/app for various products on numerous occasions and it will show that they have the products I'm looking for. When you actually go to the store to buy it, they never have it in stock! For example, I called today to confirm that they have pine straw in stock because their website says that have it. I talked to a lady on the phone and she confirmed they did have it and she said I should go to the Garden Center to purchase it and they would load it for me. I rented a truck to go pick up the pine straw, I went to the store, and got in line to buy it; and, of course, the guy tells me they don't have any in stock and they haven't had any for weeks. This is absolutely ridiculous and I wasted my money renting a truck for nothing. Thanks a lot, Lowe's!!!! read more

Lowe's Home Improvement - Proof that their inventory shows the pine straw in stock. - Hardware Stores Near Me - Norcross, Georgia

I bought a 12 foot piece of lumber here. The sign on the lumber cutting station said that all lumber had to be paid for before they would cut it. So I went to the register and paid for the lumber. Then I was told that the lumber cutting machine was broken and had not worked for over a month. The employees were apologetic, but made no attempt to solve the problem. They could've very easily taken one of the hundreds of saws in the store and used it temporarily while the primary machine was down. No one took initiative or ownership to solve the problem, they just accepted it as fate that lumber could not be cut. For over a month. At the very least, someone could take down the sign that says "lumber must be paid for before cutting", and put up a sign that says "lumber cutting not available" I don't think this would've happened at Home Depot. Unfortunately, I will be taking my business elsewhere. read more

Terrible service at customer service. 1. Rented a truck, and already started off bad. Customer service rep had to be told that the time starts when the customer actually finish loading and ready to leave facility. Plan to do some walking back and forth after loading. 2. Once you return the truck, be prepared to be overcharged. Left the store at 5:13pm, returned before 7:40 even after car was inspected. I was charged 1hr 15mins over, but was trying to explain that 90mins + 60 mins would only be 7:43pm. Being charged over 15 minutes wasn't necessary, especially even after you pointed out the mistake and they were insistent that you were wrong. Don't waste your time trying to logic it out with them. Don't even bother shopping here if you plan on returning any items. 3. The rest of the store is decent and orderly. But it really just takes one employee to ruin the entire experience. Don't waste your time here, plenty of our stores around offering the same service with great customer service. Because you'll eventually have to deal with the same customer service rep, and he will not listen to any of your reasoning. read more

This Lowes used to have great service and competent employees but not anymore. Ordered online an in Stock item. Took 5 days just to send Ready For Pickup notice even though it was already at the store. Went there and the item was never pre-staged for pickup at Customer Service. After 15min of "calling all associates " to look for the item it appears that the associates don't give a damn and just ignore the store wide broadcast. 4 employees at Customer Service couldn't figure it out so I ended up canceling the order out of frustration. I was 1 of 4 customers in the same situation. If It's quicker for me to go to the store and grab the item myself it defeats the whole point of online order/pickup. Embarrassing. read more

I bought an appliance this past Sunday 6.2.2020, have tired to return it at their Mansell Road Roswell GA loction, and you would of thought I had three heads. Told them I would go back to the purchasing store #1507. Went there today 06.23.2020 and spoke to Shawn, who disappeared in the back of the store to verify the return. I could NOT wait any longer. Here is the transaction number. 19765035 06.21.20. How do I get this returned??? NEED HELP FROM SOMEONE CALL ME 404.895.0826 Last time doing this. read more

Lowe's Home Improvement - Original receipt for the return. - Hardware Stores Near Me - Norcross, Georgia

I use to love Lowe's. Not sure when everything went downhill for them. Three separate items I checked price it SKU for that were wrong. The most expensive item was still wrong at the register by $35 more than posted. When I went to customer service she just returned it. Not a price check, apology, or an adjustment -- just returned it. So, I didn't buy the item and will just have it delivered from Amazon this week. This is why retailers are struggling and just don't understand why people would rather buy online. The several associates I ran into take the entire aisle, block it, or cut you off. Only one asked if I needed help and seemed genuine. That gained them a star. read more

Thank you to Mike in Electrical! It was the midnight hour about 9:20 pm to be exact and I needed an item for a project that couldn't wait until morning. Mike was knowledgeable, patient, professional and courteous! Lowe's this man is an excellent representative! Thank you sit and thank you Lowe's read more

Delivery people started to come in without masks. When I asked for them to put it on, they rolled their eyes at me. Sorry not sorry but you're going to follow CDC guidelines if you're coming into my home. On top of that I asked if they would take off their shoes since the house was carpet. They refused. Really rude and it looked like they were banging around the appliances as well. Very displeased. They should have been wearing gloves as well. Had to de-sanitize everything. Disappointed with Lowe's. read more

Do not shop here! I ordered a refrigerator a week before I moved into a new home to ensure that it would be delivered on time. The expected delivery date was 4/11. It's now 4/16 and Lowe's has not provided me an updated delivery date and hasn't even returned my calls to provide a new date. Finally, today after several calls and no answers, I cancelled the order. My wife went to Home Depot dot com and bought the same refrigerator for $400 less with a delivery date guaranteed in 3 days. I will NEVER spend another dollar at Lowe's. Getting behind on deliveries is one thing, but the lack of responsiveness and inability to inform me about what's going on with a $3,500+ purchase is inexcusable. Further, this is a refrigerator. It is a necessary item in your home. Lowe's has now left me in a position where I've moved into a new home without a refrigerator. The food that we've thrown out, combined with the expense of eating out constantly as a result of their incompetence, should be reimbursed. Avoiding that very situation is why I ordered the fridge early despite knowing that they'd run my credit and open a new account while I'm closing on a home. That resulted in more paperwork during the home buying process, but I did it because I NEEDED a refrigerator when I moved in. Again, I will never shop at Lowe's again. They are not dependable. They are not responsive. read more

Worst customer service. Ask for help multiple times every time I did they would tell me to wait and never come back.

I go to HD more often the Lowes, but on this special occasion , I came here cos they have the leaf blower that was better and cheaper than HD's selection. I discovered that.. employees are happier and more helpful at Lowes. Unlike HD employees that scurry away when you try to get eye contact. The folks at Lowes, will give you their time to help you find a product and then explain its uses. The store here is also bright, clean, uncluttered, well organized... and overall, much more pleasing than HD. Well, looks like my home improvement dollars are coming to Lowe's... even if it means I will have to drive a little farther.. read more

We ventured out to Lowe's because we needed some hard wood samples to compare to the ones we got from Home Depot and unfortunately we experienced the poor / lack of customer service that are mentioned in the previous reviews. There was no employees visible in the flooring department, but we were able to find a sign instructing us on how to get a sample. Basically, you "rent" a sample board by forking over a $25 refundable deposit. This is fine, but doesn't really work in real life if you are trying to compare costs and be efficient. In that I mean, how efficient is it to give the money, take the sample board back, choose one, and then go back to return the sample board and get my money back? What if the floor I want isn't carried at Lowes? What if it's not the cheapest I can find? Then that's basically a wasted trip and time for me. When we finally did find the board we wanted, there was some issues with it so we went on a search to find some employees. I walked the length of the store and found not one person. I thought it was my old eyes, but when we got to the front, we saw only 1 checkout lane open and 2 people at the customer service desk. It seemed like the entire store was void of both shoppers and staff. After standing in line, we finally got to speak with the rep and asked her about just getting 1 piece of this damaged board for our sample (it was a discarded piece that was stashed under some damaged boxes). The rep had to make a call, there were several back and forths and explaining where we found it and the state of the board before we were given the ok to just take the darn thing. SMH. I'm not sure how they can keep the lights on without anyone wanting to give them money in exchange for no service. read more

Lowe's Home Improvement - Sorry folks, no free samples - Hardware Stores Near Me - Norcross, Georgia

The employees need more training & better customer service, they also never answer the phone!!! Litterally the phone be ringing straight 30 minutes. So I decided to go up there & I just see the employees just talking and phone ringing... 0 stars. read more

My mother was greeted by a manager named LOGAN with rudeness and disrespect. She was inquiring about a grill that was on hold and instead of telling her it was unavailable and offering her an alternate grill, LOGAN lied about getting another manager to help her. The "other manager" never showed and LOGAN walked by her 4 times and refused to acknowledge she was even still standing there. I hope your happy with your poor service today LOGAN!!!!! read more

This review is to express my thanks to Ray in delivery and receiving at the Norcross store. I ordered a dryer for a rental house and did not initially purchase a new cord and vent. I did not know that was required. When I got the call that they could not install the unit without those items purchased, I spent forever on hold talking to several staff members trying to resolve the issue. When I finally got to Ray, he solved the issue immediately. He turned a very frustrating morning on hold into a day where I was saying "God Bless Ray." Thanks again, Ray. read more

I shop by this norcross Lowe's location. Is like gang people working inside . I buy the plywood want to cut . They told me cutting tool is broken down . When 3 week later . I buy the plywood again . They told me still broke down . Then when lady ask to cut . I saw them cut It for lady customer. So they do whatever they want . Stuff and manneger should be fire . Hire better train people . Very terrible place . Norcross location should give to homedepot to run the business . Guy watch out this place . Don't because you live by . Want to go there . Go homedepot read more

This was my worst experience at Lowes, EVER!! the price rang up wrong, so the Xavier followed me to the back of the store and I showed her the tag, on the second shelf. She said it's be in the wrong place. I told her I didn't move the large pallet 7nder the sign. She said she didn't either. She was just nasty. Then I drove around to pick up mulch. There were 2 employees, but both were helping a young lady load her car. They took forever, and made me wait for anoutn5.minutes. there was no reason it took 2 guys to load a little in her car, which I thought was not supposed to happen anyway, only load trucks. I have been on hold for over 30 minutes qaiting.to talk to someone. No one answers. I will never return to this location again!! read more

Will never return to this store. Worst customer service ever and no one actually seems to care. Home Depot will get my service from now on.

Employees at this location are absolutely worthless, try Home Depot. I have been here 2 times to try and order blinds and could not get help either time. read more

Attention Mike Norwood you have an amazing employee. Glen in appliances is the absolute best sales person alive. We came in at 8:30pm tonight (7/29/20) looking for a freezer chest, he said you were sold out but said he would go in the back and look . 15 minute later HE FOUND ONE!!!i cannot tell you how happy we were, we had a freezer full of meat defrosting because our freezer was on the fritz. Glen is the sweetest man, he walked the freezer up to the front checked us out and help my husband put it in the car. I have not received customer service like that in a very long time. Thank you Glen you are awesome. Mike I hope you know how lucky you are to have such a contentious, personable, professional, sales person working with you!!!! read more

Bad customer service . The Cashier at #10 doesn't take care good of customer. 1 .She doesn't say "hello " to us when we come for check out. 2. Also no thank you or bye at all for a business even we are still say thank you to her. 3.she didn't want to lift up a bag for scan label , my husband have to lift it up for her to scan it. Seems like so easy job for her . Thank you and we will never go back there again. read more

I have never seen such a bad service. I need customer service to cut a pipe for me. I asked a few people for help, but no one helped me. I waited for almost an hour. The last customer service told me "stand here or go home". His name is CASEY. So I have to go. This shop does not look like a manager. I will not go again. read more

not good customer service indian guy got mad at me for a simple question and he came out so aggressive his stool fell , not good service

The only reason that I have them a 1 star is because I couldn't leave a lower review. I ordered a dryer for delivery. Found out that they no longer honor veterans by giving the 10% discount. I dealt with it. Supposed to deliver on 3/13. No show. Supposed to deliver on 3/15. No show. Supposed to deliver on 3/17. No show. Supposed to deliver on 3/19. No show. Spoke to somebody who said that it was damaged and could not be delivered. Delivered on 3/20. It did not work. Finally delivered 3/23. Does anybody think that this is absurd?? They gave me a 4 hour window 6 times before actually delivering a dryer that worked. Additionally I spent another 10 hours trying to reach somebody. I stopped by the store 2 additional times. For all of my trouble they offered me 30% off. It is something but not nearly enough. The Assistant Store Manager, Ricardo Johnson, seemed to be helpful and said that he would be able to help after the dryer was delivered. He was supposed to call me back on 3/24. Crickets. Just tried to call to speak with him today. On hold for over an hour. Who runs this crap show anyway. I will never shop at this Lowes again. And the funny thing is that I tend to like Lowes more than Home Depot. Maybe it is time to rethink this. read more

Horrible customer service. Ordered 2 wall cabinets delivered. They arrived and box looked fine, but when I opened them one cabinet had clearly been dropped. Called Lowes and they refer you to the store and say you will get a call in 24 hours. Good luck with that. Big circle jerk and no ownership. No more Lowes for me. read more

For my experimental building project I had to get some PVC pipes. Knowing I might sounded & looked like an idiot with questions, I walked into Lowe's at this location. It looks just like other Lowe's from the outside, but inside I was impressed by its employees. Customer Manager Luis, a young man with a genuine smile, was polite and guided me to the location for my items. (guide, yes, not just point you to aisle xx) He even found me an expert for that area. When I bombarded him with million questions, he answered every single one of them with answers and solutions. YES, solutions! In the end, he cut the pipes with exact measurement (even though it was not his job to do so) and helped me with assembly. What customer service! WOW... I walked away with an almost-finished project and a big smile. Well done! A+ read more