THIS IS THE WORST STORE EVER. I don't think I ever deal with them that is not a hassle. They have the worst customer service (if you could call it service, which it is not). I will NEVER use this store again, and neither should you, unless you like to have problems with everything they do. HORRIBLE!! read more

I'm usually a Home Depot shopper. Stopped by the Lowe's in Tempe on a whim to see if they had a part I need it for my backyard AC. As soon as I walked in I was greeted by Ben Garcia who found what I needed immediately. I will be shopping at Lowe's from now on! Knowledgeable helpful people who know their products!. read more

Brand spankin' new...customer service with a smile. Good selection, good prices, friendly customer service. Bought some stuff to make the house better - garage door opener, some hooks to finally hang that darn 65 x 78 painting up... Nothing at all like Home Depot, either. I found the fixtures for kitchen improvements here to be of higher quality as well. Thumbs up from me...plus, it's so close to the house - not sure if that's a good or a bad thing. Time will tell. read more

I have not been on Yelp in forever due to the purchase and renovation of my new house. In the transition time between my old apartment and there, this Lowe's has almost been a third home for me. It only makes sense that I make my first comeback review for here. This Lowe's location is where we made the majority of purchases for our home improvements. From muriatic acid to a dishwasher to cabinet handles, we got the bulk of it here. Both my wife and I want to give a BIG shout out to Rick who gave us all kinds of support and advice before and during our renovation. The manager was also very supportive in helping us move money in and out of our credit account so that we could get the 5% off on all of our purchases. One of our purchases was so big that we essentially got a microwave oven for FREE with the 5% off credit deal. Just great. Why only four stars? In a word, Kevin. We made an appointment with Lowe's some weeks ago to have a sliding door installed into the house. We were under the impression that a man named Jesus was coming by to have a look at everything and give us an estimate. Instead, this guy Kevin comes by. When I mentioned to him that I was letting my wife decide on the style of the door, he commented to me that he learned three things to say in his long term of marriage: "Yes dear", "That looks nice dear", and "You're right dear." Uh, OK. Later, when I mentioned to him that she was in charge of the house decor (because she cares about it far more than I do), Kevin responded, "Yeah, I got the outs on how long you are going to be married." WTF? And now for the double WTF: After his big sales song and dance, Kevin sets up the order, or so we think, and here it is a month later and still no door--apparently never put into the system. He insults me, my wife and our marriage, and then charges us over a grand for no service. We are going to get this straightened out with Lowe's ASAP. We love this Lowe's location overall and we think that you will like it too, but STAY AWAY FROM KEVIN! read more

I build custom furniture. I've been to lowes twice in the past week for two beds that I am making. Each time I've been to this lowes I've needed very specific building materials that I've seen at home depot. I've gone to lowes because they're usually a little cheaper, and they have more decorative items. Unfortunately because of the increase of decorative items it seems theres not only enough room for adequate building materials, but adequate assistance as well. Trip one: 6 2x4s, two stain ready shelves, 6 5x10 pieces of pine. I also needed 10 L brackets, at least three inches wide each. These are essential to the stability of the frame. I informed one of the guys at lowes, not only did he have no options other than an overly long, very thin L bracket, he insisted no other building supply/hardware store would carry one, and that I should buy the wrong one at their store, or go to the welding class at MCC and commission a student there to create several for me. These brackets are common in home building btw. Found them at home depot (for 83 cents each!) Trip two: Ready to make the second headboard, I was looking for composite bender board. I needed about 6 12 foot pieces, but cut into six foot lengths to fit in the car. Found the boards ($6.12 ea.), found a very nice man to cut them for us. As he is cutting them, another lowes worker comes over, makes the man cutting them for us stop (halfway through) and tells us that this type of board cannot be cut on his (his??) saw, that it would ruin the blade (in a building supply store do you think they have replacement blades?), and that despite the sign that says several types of materials can be cut, including this, that we have to stop. We asked if they had another type of saw to cut them, he said no. We walked out. We ended up at home depot down the street, not only did they have the correct board, in longer lengths, it was on clearance (sign said $2.06, but they ended up being a penny each!!), they cut them all for us for no cost, no questions asked. Lowes is nice if you need a new ceiling fan (but not any parts to install it), and maybe some paint and lightbulbs. If you're actually making a project or doing some real home improvement, save yourself the trip, see the experts at home depot read more

Having just moved, I have found myself in dire need of the little necessities you need to make an empty apartment into a dream pad. Lowe's has served my needs very well. One thing that I've noticed is that it doesn't matter when I've visited, I've always been greeted by a happy person who asks if I need help finding anything in a very genuine way. Not every hardware store offers this. Sure, I'd love to give my money to a mom and pop joint, but none exist in my area, so Lowe's has done its job. Even better is their garden department. Their prices are fair and the people really know their stuff. Lowe's has a great policy for their plants; if the plant you purchase dies before a year, they either refund your money or replace your plant. You can't go wrong with that. I've purchased plants at other places and had those plants die within days of the transaction, despite my following directions to the letter. It makes me feel a lot safer knowing that if something unforseen happens, I am covered. Recently, this came in handy when a bougainvillea I purchased decided to shrivel up inexplicably. I had lost my receipt, and Lowe's didn't make me feel bad about it. They gave me a merchandise credit and tried to help me find another plant. Even though I've got most of the gear I need for my new apartment, you bet I'll go back. Their good customer service will see to that. Plus, I've got some more ideas about more plants for my patio. Like tattoos, once you get one, you can't stop. read more

Like Mario, it is always a toss up between Lowe's and HomDep... however this Lowe's is right next to my work so I stopped in yesterday on my way home to grab a few things. To my own stupidity I got the wrong thing and needed to return them today.... It is no longer a toss up for me, Lowe's failed me. Not a single person asked if I needed any help, when I was clearly lost. I did break down and asked someone for help locating some bracket things, and the guy had no idea what I was talking about. He pointed me in some crazy direction that was of no help. Rather than suffering through the store again and trying to ask someone else I just went straight to the customer service counter to just return my items and get the hell out of the store. That even proved to be a headache. There were three people behind the counter and one person in front of me, and I guess it took all three of them to help her, as I stood there for almost 10 minutes waiting, impatiently without even the slightest "We will be right with you." What Lowe's lacks in products, service and intelligents, Home Depot makes up for ten fold. I wont make that mistake again. read more

If Ace down the road doesn't have what I'm looking for, pretty good chance Lowes does. This is my primary go to hardware store. Really no complaints. They serve their function and purpose. read more

I have to the point that I hate going to Lowe's. Because it's usually a futile trip and I end up going further down the road to Home Depot. Today I was looking for products that I could possibly use to repair cracks and holes in a convertible top. Found the patch material. Then looked for Flex Seal. Found it. EVERY CAN WAS SEVERELY DENTED. Something that should have been a return to their supplier/vendor. So I put the tape down and walked out. If I have to go to HD for my supplies, at least it will all be on one receipt read more

#thankyou #lowes and #homedepot for #greatcustomerservice on #plantreturns #hasslefree beats my pediatricians service!

All the contractors who have worked with us on our remodel told us never to go to Lowe's, but it was more convenient for us than Home Depot. The contractors were right! We have had a series of problems with products, customer service, and the managers at This location. We will never go here again--it's Home Depot and ACE for us from now on. read more

It is Always a toss up for me between Home Depot and Lowe's. This is very close to my house. So i have visited here many times. THe parking lot is huge and it is a great location. However there return policay is not as good as Home Depot. So HP gets more stars than does Lowe's . They have a huge store with a lot of inventory, but at times they do not always have what i need to build something or make a repair. So i am off to Home Depot many times when i need something. They have a good Credit Card and you can get $20.00 coupons after so much purchases. There is also a good website to get what you need. read more

The service here is amazing! I've always been a fan of of Lowes but this one has really won me over. Been in here two seperate occasions, one was in the garden center and the other was inside. Both times I was offered help by several employees and when I did need it I was given very specific, clear information and even asked if I needed them to walk over to that section with me! Aside from the great service their prices and policies are amazing! I believe they back all their live plant purchases with a lifetime guarantee plus My Lowes online which tracks all your purchases so you never forget what you had if you need more or lose a reciept! I will be shopping here almost exclusively. Great all around! read more

Normally we have a fine experience at this Loews. Scott in the garden section goes above and beyond on a normal basis. Today, I had the misfortune of meeting Teresa Zuniga. She was flustered almost immediately by my return of a bop and apricot. She stated she couldn't find and roots of the bop, I explained that it's a tuber and if they couldn't return it, that's fine, just say that. After her insistence there was no root matter and the remarks from the other gardeners in line to google bird of paradise she finally processed the return for the apricot onto my debit card without asking my preference for a store credit. It all went down hill from there, needless to say I miss the days when Chad was one of the assistant managers. He was a jerk, but he held the company policy. I am not a contractor, nor do I spend that kind of money, but this year we built a pond and remodeled our kitchen last year. That being said, we visit this store 1-3 times per month and there is little to no customer service. With this store, your better off order online and picking up or the $90 delivery. Both times we have had delivery it has been the same guy, he was super nice and respectful of our wishes. read more

if i could give no stars, that would be a good gauge for Lowes Tempe. They tried to deliver a refrigerator with dents, which was not even in a box. I did not accept the fridge and had the delivery truck take it back to the store. I tried calling Melissa the manager and left a message with Theresa to have her call me. I tried calling again in the evening and asked for manager Art. I was put on hold for 10 minutes and then told he was at lunch. Nobody has called me back and i still have not been reimbursed for the refrigerator. This Lowes has terrible customer service and they just dont care about making things right! read more

Short story: I ordered cabinets from Kris, got them late, and had missing/wrong parts and cabinets...had Kris order the correct stuff...again got missing/wrong parts...and after weeks of hearing his BS, he now wants to charge for the correct/missing parts. Avoid this location! read more

This store either has the worst security or customer service I have ever encountered. Tried to order an item online three different times and each time someone either picked up my order or it was never filled. The final time they let me stand in line for twenty minutes and didn't even acknowledge me until I asked them what was going on. Then they finally told me that they were confirming my address???!!! Never order something from locker pickup. These guys are clueless and you will die of old age before you get your bucking refund. read more

I asked for assistance in getting some window blinds cut to size. Asked 3 different store associates over a 30 minute wait. Last one gave me some BS about the pandemic being shorthanded while plenty of them standing around. I'm off to their competitor a little further away. Sad because I've spent a lot of $ at Lowes. No more. read more

I love Lowes! They are significantly cheeper than Home Depot EVERY TIME on the things I need. They answer their phone and get me the answers I need in a shorter time than it takes for me just to get a live person on the phone at Home Depot. I've never once gotten a weird look from a stupid question, they are always open and friendly and ready to help! They have always acknowledged my kids and shared appreciation for them. =) They are always ready to help me. Lowes looks more like a store than a warehouse in comparison to Home Depot. It's clean and comfortable. I really appreciate shopping there. Totally worth the extra 2 miles I have to drive to get to the nearest Lowes vs the nearest Home Depot. Love Love Love! read more

I have visited Lowe's on Baseline and Rural multiple times while re-designing the interior of my house. Lowe's employees always seem willing to answer questions and help. I also am pleased with the quality of products purchased. read more

See all

I've come to this Lowes for little things - spray paint, signs, and random safety equipment. Each visit has been pleasant. Everyone is friendly and the check-outs are fast. read more

See all

What can I say, I love hardware stores. I'm not a fan of any type of shopping, but any type of Hardware Store I actually enjoy shopping. I generally don't like to ask for assistance and I actually enjoy exploring the aisles. I always get at least one store associate who will ask if I need help, so they are available if need be. The boss(wife) and I do visit the outdoors section quite a bit and this is the time I dread bringing her. She can say she just wants to stop in to buy Marigold Seeds but we somehow leave with 8 trees, 200 lbs planting soil, planting pots, fertilizer and whatever else we can fill truck up with. But I'll admit I enjoy our projects and the great ideas she comes up with in an instant. read more

Every single time I go into this store, I walk out saying to myself "why did I bother to go here?" This store has the worst service! For some reason I keep trying (primarily because it is close). A moment ago, I called to find out if something is available and I asked for a specific department and the lady didn't know what gardening was!! Amazing... then she proceeded to transfer me which was led to her hanging up. I wasn't rude but having to explain what plants and gardens are to someone is VERY ODD!! read more

I had a bad experience at this Lowe's s few years ago and hadn't been back until today. Now I know I will never be back because their customer service is horrible and this is backed up by their manager Robert who can't even take the time to come talk to you. He sent head cashier Carol to relay his message. When I said I would wait for him she left and came back a few minutes later and said he won't change his answer. So I asked his name and she told me she couldn't give it to me. So I wrote her name down and said corporate will be calling her to get the mangers name. She told me you can't use my name with corporate. His name is Robert. I said I will use both of your names when I report that he couldn't even take the time to talk to me when I requested twice and instead told you what to tell me. I was trying to return an ac unit that I purchased earlier in the day that I was told was marked down from 349 to 300 because the box was open. I asked if it was a return and was told no. So I purchase it and take it home to install and find that the bottom of it is covered in the remains of spray foam from someone who did take it home to install it and then returned it. When they said I bought it as is and I knew that it was clearance I said no I was told it was marked down because the box was opened. They offered to do a return. I said that was fine as long as I got cash back because I would never shop at Lowe's again so I didn't need over 300 in store credit. Again I was told that the manager would not do that from Carol because he would not come to talk to me. Ended up writing down everyone's names to call corporate tomorrow because they were closed because they work on EST. I hope corporate customer service is better than this store. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tempe, Arizona

My sister actually dealt with this but I'll write it. We were trying to get a outside furniture set delivered because we don't have a big enough vehicle. They called 3 times, the first time to set the delivery on the 7th, the second to set the delivery on the 13th because the first misspoke, and a 3rd to attempt to change it to a later date but my sister was fed up and got it here a few days sooner. We set the delivery for the evening, after 4:00 P.M we're told, but get a call the day of at 12:00 P.M telling us they'll be there in half an hour. Thank goodness are goal was to just sleep in on a nice Saturday morning but it's annoying to know you can't trust the business when they guarantee a certain time. Definitely will be looking else where next time. read more

Terrible experience overall. I ordered two appliances online from this lovation. A girl called me shortly after to let me know the dishwasher was out of stock and asked if I wanted to order it or cancel and take my chances at another store. I asked her when the dishwasher would be restocked. She said she had no idea and it could be weeks. She seemed annoyed by my question and offered me no help in finding one at a nearby store or finding out when more would be shipped from their warehouse. At this point we get disconnected before we discussed how to move forward. Instead of calling me back this woman just went ahead and cancelled my ENTIRE order without my knowledge or consent. She did not attempt to call me back. No one notified me that order for the refrigerator that was in stock that I ordered and the out of stock dishwasher were completely cancelled The only way I even found this out, was because after about an hour of waiting for a call back, I decided to call THEM. After about 20 minutes on hold and being shuffled between departments I end up on the phone with another person in appliances, who was so unprofessional in her language and not at all helpful. She looked up my order and said she wasn't sure how I wanted her to help me. She literally said the words "I have no idea how to help you" she had me transferred again, while she went to talk to someone "up front", to see if my card had been charged for the order they cancelled (it had) before I got a resolution to this, I was hung up on AGAIN. Once again, no call back. Mind you they had my order right Infront of them both times with all my contact info on it. I called back AGAIN and got the same rude and unhelpful lady in appliances. She told me she DID NOT HAVE TIME TO HELP ME. She was in the middle of a sale. She would try to have somebody call me back later. My mind was totally blown. I understand if you're busy, but at this point your store has so totally screwed this, don't tell me you don't have TIME for me because you're making a sale. Apologize and tell me you will look into it deeper and call me back. At this point I called back again and asked for a manager and cancelled my order and went elsewhere. Hopefully the charge will be refunded in 24 hours like she assured me it would. I'm giving two stars because I like lowes overall, but this store is an absolute mess with untrained and rude employees read more

The staff at this Lowe's location are especially helpful and friendly. All of my experiences in the store, even in cases where I admittedly had screwed up and should have had to pay more, all turned out well. Example 1: Liz in Flooring was particularly helpful in getting me the best value I could get for a 10% off coupon. After she had handled my carpet order, she walked around the store with me and talked to the people in Painting and Appliances to make sure I was taking advantage of all the different department specials. She even accompanied me to the register to make sure the cashier had everything correct. Liz is an awesome and friendly person. Example 2: Mike in Plumbing waived the delivery fee on toilets I had ordered because they were replacing two other ones that I had ordered which were the wrong size. It wasn't necessary for him to do that and I definitely appreciated it. Then Reuben in Appliances retroactively applied Memorial Day discounts from the old toilets to the new toilets (even though it was way after the fact). Again, not necessary for him to do so but he helped me out. It was a very positive customer experience. read more

This is by far the worst customer service I've experienced in 2017. I can tell you right now if you're a business owner or if you're a large company and you want people to continue buying your products you should have every inch of your store covered by some employee that knows exactly what they're talking about. There's no reason that someone should come into this hardware store and the standing in the appliance section for 25 minutes before they get help. It got so bad that I picked up the phone and use the PA system myself before and employee finally walked over here. Then employee had an attitude so I can tell you right now this store will never get my business again! This is one of those stores they should close down because the customer service is so bad. I would rather Buy jewelry from a crackhead before I spend money here!!! read more

I go into Lowes when there's nothing else around, and I don't mean to be a downer, but I want to give them the benefit of the doubt, then I leave severely unimpressed. The layout is not conducive to shopping, and sometimes you'll find that two like items are stocked across the store from each other, for no apparent reason. The quality of the products and tools are ok for simple homeowner DIY's, but not up to par for a contractor, which plays out when you look at the 'contractor's parking;' sparse at best. I wouldn't recommend going to Lowes, but I won't discourage anyone either, take it or leave it. read more

I want to thank Bob for helping me find the exact match to the paint on my walls. We bought our house, did some work, and had NO IDEA what color our walls were when we went to patch them up. With Bob's keen eye and help, I found the exact match. He was very friendly and never got annoyed with my questions! I really appreciated his help, and I highly recommend Bob in the paint department! read more

After spending over $3,000 at this location in one week, I'll never buy anything from Lowes again. I set up a service for someone to come to my house and measure my windows so that I could order shades from Lowes ($35.00). I was specifically told by an employee that Lowes would send me my exact window measurements after they were in. Of course, it can't be that simple. After calling Lowes for two days straight, I was told they cannot send me my measurements due to liability reasons, but I could sit through a sales pitch in the store to have the treatments professionally installed through Lowes. I was already going to order from Lowes once I got my measurements and instal them myself. The manager's reason for not being able to send me my measurements was because they did not have permission from the outside company that actually did the measuring. When I called that outside company, the rep there laughed and emailed me my measurements they had taken right away. What a joke. After giving this location so much business in under a week, you would think they would cut a girl a break and send the measurements that I paid for and was told I was going to get in the first place. read more

I am so tired of business ooohing and ahhhing over Veterans, say they will give you 10 % discount anytime if active duty, retired or VA. when you show proof that they require they have to try and get approval and act like the world is coming to an end just to do this. For Christ sake if you don't want to give the discount man up and say so but do embarrass people and make them feel like second class citizens. Train your people daily if necessary or quit offering the discount veterans don't need your handout if you don't mean it. read more

I bought a leaf blower/vacuum that had a faulty interlock. I used the blower once and found the issue, tried cleaning up my yard with difficulty and went to return it two days later. A customer service rep was helping me return it, and before she could finish, a manager came over and accused me of bringing an older blower in and trying to return it with the receipt of a new one I bought recently. Essentially accused me of stealing. I argued with her and got them to return it, but I won't be back to Lowes out of fear if I buy expensive equipment that doesn't work I will not be able to return it. Buyer beware. read more

The guy in the piping bathroom section is bossy and ridiculous and pretty useless. It was hard to get rid of him so I could look myself since he had so many opinions. Other than that, they didnt have the shelf pins I need. I hate that I need shelf pins of an in between size. They did refer me to this other local hardware store which I forgot where it is. But Loews is good for something although I would love to have a big grocery store there instead. read more

Always have plenty of products in stock, very organized store, and EXTREMELY helpful staff. I don't even like going to hardware stores and I like to go to this Lowe's! read more

...the clerks are helpful enough, I guess, but there is something about the overhead lights at Lowes' (all of them) that makes me dizzy and unwell feeling. I'm not sure if it is the buzzing, the color, or the combination plus the slight woody smell of the store but I can literally only spend 30-40 minutes here before I simply must leave. Nice selection, good prices, but as a soon-to-be-homeowner with improvements to make I get the idea I'll be looking elsewhere. read more

I went in for a Labor Day sale to check out purchasing a new refrigerator. They had a lot of empty spaces where a demo refrigerator should've been but they were empty. There was no one working the department but there were three couples walking around looking at refrigerators. We had to get on our cell phones to find out information about them. I ended up going to a competitor and getting a refrigerator there were someone would help me. read more

This visit to Lowes makes me want to shop ONLY at Home Depot. I arrived at 7:45pm, paint helper is cutting blinds. I'm waiting for over 30 minutes, before I have to go to customer service to ask for help. After 45 minutes, I am still waiting for paint questions to be answered in order purchase the correct paint for my son's room. Then when the paint person gets there, he checks one thing for me and leaves. I'm beyond frustrated. One helpful soul in the entire place finally helped me. Only, it was an hour too late. An hour I surely won't get back. Bummer...this was closer to home. read more

Ben from the garden center was amazing! He helped me pick out a fridge and provided great customer service. Unfortunately, this is where it ended. I was told I would be called with a 2 hour time frame window for when the fridge would be delivered. I received a call while I was at work stating they were going to deliver my fridge in the next 30-45 minutes, at this time it was 9am. I tried to find someone to be at my house within the time frame and had a missed call from the delivery people at 9:38 stating they had been waiting for 12 minutes and they left. I returned the call at 9:46 only to be told they were already on the interstate and would not turn around. With this time frame, the delivery people were actually there within 25 minutes versus the said 30-45 and also did not give the 45 minute grace period that should have been received. The person going to my house actually saw the Lowe's truck pull at and tried to flag them down and they continued to drive away. They told me if possible they would deliver it at the end of the day but I would need to reach out to the store I purchased the fridge from to set up a new delivery time. They left the typical "sorry we missed you" and time stamped it for 9:45 when this is not the time they arrived, and not the time they left as I have a voicemail stating they had already left at 9:31. I contacted the store minutes after this only to be told no managers were working today but a note would be passed along for the next day. I called early the next day only to be told this message was not relayed and the delivery trucks had already left, but she wished she would have been told so it could have been delivered today. The associate said a call with the 2 hour window should have been made and that the delivery people were supposed to reach out to me again to reschedule. She attempted to make a few calls to see if an "emergency delivery" could be made and the earliest I can now received my fridge is THURSDAY. I purchased this fridge last Thursday with the delivery date of Sunday. Today is Monday and I now have to wait an additional 3 days before my fridge can be delivered. The associate then told me they actually had already scheduled for the delivery to be Thursday so with all of this no one ever contacted me to inform me when the new delivery would be and if Thursday would even work. All in all, I am very disappointed in Lowe's overall and will not be recommending anyone to purchase anything from them, instead I will be recommending Home Depot or other hardware stores. read more

I came for four very simple and normal home improvement items. They were out of two of the items. The third was a fire alarm. They didn't have any of the hardwired kind that hadn't been opened. I can't believe they would even attempt to sell a safety item that may have been damaged or tampered with. Shame on you. I asked two employees for help. The first young man literally shrugged his shoulders and walked away. The second man pointed me to the entirely wrong part of the store. Overall, it is often like pulling teeth trying to find a competent person to help at this location and the selection is often lacking. I am leaving here and going to Home Depot and you should too. read more