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    Lowe's Home Improvement

    2.5 (150 reviews)
    Closed 5:00 am - 10:00 pm
    Updated 3 months ago

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    I left the pressure washer with them and the two kids in the phot were laughing at me.

    This place is a joke. No one knows anything about anything. I feel like they scammed me; I bought a pressure washer at this location and I took it out of the box 1 time and IT DID NOT WORK. They would not take it back. Interestingly the floor manager told me when I bought it he marked them down, I wonder why?.... Please do not buy anything from them of any value. I left the pressure washer with them, it was not worth my time. I had this happen with a couple other items I purchased at this location. They say they are customer oriented, but when it comes time for them to stand behind the products they don't. I buy a lot of construction supplies and I am going to instruct my employees and teams not to buy anything from Lowe's. This small purchase will affect them more than they even know. Personally every time I need something I am going to go to Lowe's, look at the price, and buy that item from Home Depot or online. Smart customer service move Lowes!!! They should change their motto to "Lowe's is the LOWESt Customer Service!!"

    Props 2 Jeff 4 being our personal concierge. That's how he made us feel!!!
    Mark S.

    I can't believe their low rating. I can't. I had never ordered online for store pickup there before. Things couldn't have gone better I got an 20 dollar electrical adapter for less than 6 bucks on their online special. But that's not the best part. The best part is Jeff. He saw me looking kinda lost I guess and asked me how he could help. You know when somebody is a genuinely good person and there for you. Like when Jeff got some info from me and had my adapter in my hand in literally moments. I had barely parked my car and here he is. Gave me a few moments to write this 5 Star review. Thanks Lowe's You can thank Jeff for us.

    Vivian Q.

    such a clean organized store, friendly staff and great plant selection! found painted cacti called "Kosmik Kactus" that reminded me of the Electric Desert art installation that was at DBG years ago and i couldn't pass it up. priced at $7, not too bad.

    Mold behind the dishwasher that was installed by a Lowe's contracted company.
    Michael M.

    After purchasing a dishwasher and hiring Lowe's to deliver and install the dishwasher I've had one of the most problematic experiences I've had after 13 years of homeownership. The installer was quick, but apparently the dishwasher had been leaking for a few months before we noticed that it was not connected properly. After reporting this to Lowe's, they sent the manufacturer out to check the dishwasher wasn't the issue, which took about a week. After that the installer came out and made sure it wasn't leaking anymore which he was able to do in around an hour. The drainage hose had been kinked when the dishwasher was put back in resulting in a leak, and also the water input wasn't sealed correctly apparently. The installer told me he had been back to 4 jobs to fix the same issue from the same guy that had installed mine. Seems pretty cut and dry it was a faulty installation, but still a month and a half later they haven't been able to figure out who is at fault. Today a new Lowe's person contacted me and is saying it was a manufacturer defect now because Teflon tape had to be used to keep the connection water tight. After checking the dishwasher manual it says you would need to have that available to install the dishwasher. This is getting ridiculous and there is a mold hazard in the center of my home this whole time. Don't ever hire Lowe's installation.

    Getting "owned" via direct message by Angela W from Chandler, AZ - an employee whose life goal it is to go after negative reviews.
    Ashley D.

    "Curbside pickup" is ridiculous. Won't be going back. This was my second or third time trying it (thinking it would have improved in the last few months). Curbside pickup must translate to 'after calling the line to tell them you are there, wait in your car for 10 mins before getting frustrated then go inside to pick up the order yourself'. I don't know how they wouldn't have this figured out by now. 0/10 would not recommend. Update from 3 months after original review was posted: Just received a direct massage from Angela W educating me on COVID and the impact it had on the workforce 3 months prior. Again, an example of the amazing customer service to be expected from Lowe's.

    I haven't been back there since my last horrible experience and what a surprise, nothing has changed. The employees do not listen to your request or wants. I do not recommend the store to anyone. It has been nothing but problems, and I will be filing a formal complaint against them. Even one day my girlfriend went to go pick up dirt in the pick up area, and they send an old lady out to pick up 50 pound dirt bags. She wasn't able to do it so another good citizen walking down the parking lot had to come assist. The fact that they make an old lady do that work in this heat is very sad.

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    #thankyou #lowes and #homedepot for #greatcustomerservice on #plantreturns #hasslefree beats my pediatricians service!

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    Page 3 of 4

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    He walked me through so many care ideas for my new plant babies =) and prevented me from making some bad mistakes.

    Mentioned in 2 reviews

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    Paul's Ace Hardware

    Paul's Ace Hardware

    4.3
    (40 reviews)
    2.1 mi
    $$

    Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

    I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

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    Always such great customer service!
    Always such great customer service!
    Ace branded gloves after 3 hours of yard work. Not good.
    Ace branded gloves after 3 hours of yard work. Not good.
    Paul's Ace Hardware

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    Lowe's Home Improvement - hardware - Updated July 2026

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