Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

Ed was luckily for me available very quickly. He was one of the most thorough contractors I've ever…read moredealt with regardless of the trade. He explained his work, gave a fair price and left no trace he had been there. I'd highly recommend him for service work.

I would give 6 stars if I could. He was very professional and made sure I understood everything…read morestep. I highly recommend this company for any plumbing needs you may have. Plumbing is never super cheap but I am very satisfied as he was willing to get to me asap. I Am a very satisfied customer and will call this company again if it is ever needed. He had to make me an access panel and it looks nice and neat.

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

If I could give zero I would. This started as 2 occasionally running toilets at my father in law…read morehouse. He called Woodfin and they charged $400 to "fix". After 4 trips they were still running. Woodfin said they could replace both toilets for $1500 EACH!! And they wanted us to provide the toilets!! So basically $3000 for 2 to 3 hours of labor. Highway robbery. What kind of plumbers do they have that can't fix a simple running toilet?

I made the mistake of calling Plumb Line back to install a vanity on my second floor the following…read moremonth of writing my original review. THEY FLOODED MY HOUSE. I ordered a vanity that had three wide, sliding drawers.Kevin informed me that the piping would need to be altered for it to fit properly. I paid for him to change the piping within the walls, alter the vanity so that the drawers would fit, and he also installed new shut off valves and altered their location. After he removed the original vanity and piping, nothing remained that wasn't installed by him. His failed installation resulted in my entire two-story home flooding and my family being homeless for over 6 months. It has almost been a year, and we still haven't recovered. Because the business wasn't picking up the phone at the time of the incident, I called my insurance company. Afterward, Kevin verbally admitted fault and offered to pay me partially for my insurance deductible in front of a witness. I had enough sense to decline his offer, but he admitted fault nonetheless. Nearly a year later, he's changed his entire story and is pretending to not know anything about the incident. If I were reading this review, I wouldn't need much more information to put this company on a list of businesses not to use, but just in case you do: Are you willing to risk your home suffering damages that cost hundreds of thousands of dollars? Are you willing to risk having to live in nearly a dozen different hotels, motels, and apartments within 6 six month timeframe? Oh, and imagine doing all of this during the height of COVID-19. Stay. Away. From. This. Business.

Responsive, speedy service. Extremely professional and get the job done right the first time…read more Recommend highly!

These guys are the best. Arrived on time. Their team was very knowledgeable and efficient. I would…read moredefinitely recommend them.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

Time consideration. Exact nature of works discussed. They replied quickly and seem interested in…read morethe project, even though it is a small one.

Called for a tankless water heater issue. Very responsive; the techs came out in less than an…read morehour! After several minutes diagnosing the problem, the conferred with the manufacturer over FaceTime. I had never seen that before, but it added to my confidence in getting my issue fixed. They ordered the required part, and they came out two days later to install it and drain my lines. They temporarily got my hot water running until they could install the new part. Price was very reasonable, and the communicated with me over text and email so I knew what was going on the entire time. Highly recommend this outfit!

I've only ever called one plumber in Richmond to come back for repeat business, and that call was…read moremade tonight to Harry, that really should be just about enough of a review. But in case you want more details, I've had bad luck with plumbers. I get overcharged and jerked around... I called Harry because, well, he had one review on Yelp, and it wasn't a bad one and he isn't somebody I had called before. I don't think I was the nicest guy to him on the phone (not outright rude) but I did tell him I didn't really trust plumbers in the area based on my previous experiences. He told me his story, and it's basically that he worked for the big companies for years, knew their tactics, didn't like it, and wanted to do his job for an honest price. He went to my house and unclogged my kitchen sink. Guess what, when he called me to tell me how much it cost, it was in line with what he told me when I first called him. He didn't jack the price up on me, he didn't rip me off, he was honest. He fixed the problem, he charged me what he said he would charge, and there were no additional fees. Tonight I called him about another issue. Like I said, he's the first plumber that's gotten my repeat business and he will continue to get my business as long as I still own my house in Richmond, which I hope not to for much longer, and am planning on putting it on the market this spring, if anybody is interested... just kidding, sort of... no, not really, I am not kidding, I'm ready to sell it. I can't be a long distance landlord anymore. But enough about me, if you need a good plumber, call Harry, seriously.

Update: 10/9/2025. I had an issue with my toilet as it wouldn't stop filling. Harry kept his…read morepromise to help with my future plumbing needs. He squeezed me in his schedule and updated me the day of service multiple times concerning his arrival. He is honest, kind, professional and VERY knowledgeable! He also has the most reasonable prices I have EVER seen for a plumber. I couldn't give him a higher recommendation. I'm recommending him to everyone in the Harper's mill area where I live. So grateful we found him. Below review from 7/2025 I have never left a 5 star review from only talking to a business owner, but please read on. I left Harry a detailed message about a couple of toilets in my 4 year old home leaking from tank to bowl. I thought maybe the flapper, but when it happened to an upstairs & downstairs toilet around the same time, I panicked & thought it was maybe a plumbing system issue. Harry called me back promptly & let me know right up front that he was fully booked until August. But he also eased my mind by reminding me that the toilets were all put in at the same time, so more than one could have components wearing out at the same time. Since I only had leaking to the bowl, I changed the flappers & now they both work great! Even though he was very busy, he took the time to call me back. Even though he was booked until August, he listened to what I said. Granted he didn't try to diagnose over the phone, but his common sense, honest approach prevented me from calling another company for an emergency that I didn't have. He was right. I had two toilets with faulty equipment at the same time..a coincidence! I would highly recommend Harry; he is busy for a reason. I would schedule with him in the future if I needed a plumber.

Matt was sent out to do some electrical work. He was clean, neat, conscientious. The guy has a…read moregreat personality, really I cannot say enough good things about him. What I can say is he did such a great job I had him come back and address some additional work. He is the guy I want back for any additional work in the future. I am recommending your company BREMAC and his work because you guys did right by your customers by hiring the best. The second time he came out he had a new employee. I thought no way could I get 2 guys who wanted to do their best..but after a conversation with the new guy I found out he was told that your company hired only the best...as a customer I felt this is awesome....it really made me feel good that BREMAC wanted the best for me. Matt is exceptional I would trust him with any recommendations he made to me. This is my first time using BREMAC and never heard about them before! So the next time I call them out it will be call #3. I am not easy to please at all...but when I am happy I want the person responsible for my happiness to know I appreciated him and the work he did for me. Thank you MATT from BREMAC.

Over priced service fan installed in my insert, barely works and had to have electrician out to…read moreget even modest functionality. Installed a stove top but didn't do what I was quoted... I will not be a return customer.