Purchased a CPO GLE350 2025 today. The whole process was smooth, clear, and easy. No tricks,…read moreeverything was transparent--no surprise fees or hidden upsells, unlike other places where I've bought or tried to buy cars. Pavel and Ken were both very helpful. The finance process was quick and straightforward. Great Mercedes-Benz dealer (this is my fourth MB dealer).

I am extremely disappointed and disgusted with the experience my family had at Mercedes Benz of…read moreWestmont. My mother and sister went in for a simple service appointment while I was on FaceTime with them. The associate helping them, Rob, was completely dismissive and not understanding anything they were trying to explain regarding the vehicle's warranty. My mother and sister told him multiple times that the car has a warranty, but he kept denying it and insisting that they didn't. At one point he even tried to claim that we bought the warranty from the previous owner in 2021. That doesn't even make sense considering the car is a 2022 and we have not even owned the vehicle for nine months when we took it off the lot from a dealership not the old owner. It honestly felt like he was trying to confuse the situation rather than help resolve it. While my mother and sister stepped out of the room to grab the warranty paperwork, my sister accidentally left the phone in the room while I was still on FaceTime. During that time I overheard Rob speaking to another employee and being extremely disrespectful about my family. The things he said were so inappropriate and offensive that, as a woman, I wouldn't even repeat those words. I immediately told my mom what I heard. When my sister confronted Rob about it, he denied everything even though it was obvious he knew exactly what he had said. She then spoke to the manager, Justin, hoping the situation would be taken seriously. Instead, he defended Rob and basically made it seem like we were lying and that it was our word against his. My family went there for a service on a vehicle, not to be disrespected or treated like a problem. The behavior from this associate was extremely unprofessional and honestly makes it seem like he either has no idea what he is talking about or tries to mislead customers when it comes to warranties and services on top of the disrespect. Management really needs to start paying attention to how their employees treat customers. After reading other reviews, it seems like multiple people have had issues with Rob before, yet nothing is being done. Experiences like this are unacceptable and completely ruin the trust customers should have when bringing their vehicle. A employee like Rob should not be representing such a sophisticated company like Mercedes Benz!!

Larry T, yesterday I spoke with customer rep Yousef - I found him to be informative and willing to…read moretake the time to investigate my concerns, very professional.

Disappointing experience…read more..... I dropped in to test drive a new X3. I walked around the lot for 10 minutes looking around. I was never approached by a salesperson. I even walked into the showroom and looked around for 5 minutes. Still wasn't approached or asked if I needed help. I left and drove to Bill Jacobs in Naperville and was greeted immediately......Glad to know, this poor customer service is store specific and not brand specific.

I honestly don't have a single bad thing to say. From first contact to me walking out of the door…read morewith the keys was an amazing experience! Ryan really came through with working with me after every other dealer I spoke to just ignored me completely. I emailed and even test drove quite a few Mercs and the sales ppl didn't give a sh*t about anything I had to say. Most of their responses after i asked if the price was flexible,"well if you could afford this car a few grand wouldn't matter"... really??? Ryan, was the complete opposite. He was determined to make a deal and he was so nice and cool about everything. They treated me like my friends do, but in a professional and courteous way. After test driving the vehicle I decided to go ahead with it and we had already come to an agreement on the numbers prior so that was that. Got my whip two days later since the bank was closed over the weekend and i can safely say in the future when I'm looking at a Ferrari, I'll be coming here.

BUYERS BEWARE!!! I was DEFRAUDED buying a used Mercedes from this "Ferrari" dealership. They had…read moreREMOVED the check engine light. Car has a really bad gas leak, both the driver and passenger seats did NOT work! So you couldn't drive the car. The side rear view mirrors did not work either!! When I called Noel the store manager would not pick up my calls!! George the sales person was very RUDE and hung up on my face when I was explaining the situation, DO NOT BUY FROM THIS DEALERSHIP!!! FRAUD!!!

My wife and I have bought six cars at Oakbrook Toyota over the years. And Alex Syed and his team…read morehave consistently delivered a great buying experience from both a cost and service standpoint. And even though we now live three times further away than we did years ago, we regularly get back the dealership for service. The dealership has always gone the extra yard to make our experiences positive.

"Overall, the experience was okay, but there were some disappointments. The salesperson did not…read moreseem to know all the details about the vehicle, and we never really had the opportunity to negotiate the price. When we finally mentioned it in the finance office, he seemed very surprised. We were also promised that the vehicle would receive a detailed cleaning before delivery. However, when we picked it up, the interior was not fully cleaned--there were still stains and crumbs inside. The exterior also had spots and marks on the plastic trim around the vehicle. Additionally, we learned that the car had been used by an employee of the dealership. While we are happy with the vehicle itself, the overall preparation and communication could have been better.

I was happy with my experience here, I have been to several dealers in the past week or so…read more This was a good experience, respectful and personable folka working here. I ended up purchasing a vehicle here. I am happy with the vehicle, the price, and the trade in value given. Thank you Alpha Luxury Motors!

I needed a new car and had decided on a Subaru, I saw one listed at Alpha Luxury Motors that had a…read moregreat price and excellent low mileage. I considered the car as I continued to look and then came for a test drive and was confident that the advertisement was in line with what I saw when I drove it. Adam was a pleasure to work with, he listened to what I needed, was thorough and responsive, worked to get the best financing and did not try to oversell. This man is honest! Not at all your average car salesman. I would highly recommend Alpha Luxury Motors for anyone shopping for a clean , higher end used car experience. I feel confident in saying I would buy from Adam and Alpha again in the future!

A shout for Abdou Ali and the team at INFINITI of Clarendon Hill. I am so impressed!…read more Three weeks ago, I got into a car accident and need a new car. The car happens to be at INFINITI of Clarendon Hill. The problem is, I live in CA. Yep, you can possibly imagine the complications. No, I have to work, won't do the travel to see the car. I am so glad I talk to Abdou Ali, who is kind, patience and supportive through the whole process. Oh, the man is fun to chat with as well. The team people, like Jake the financial manager, the dealer manager are also great, everyone operates with such a result driven mindset that being in luxury commercial sale business myself, I have to give my respect - Thank you! The whole process (took 3 weeks - would be faster if not because of me). Imagine this, I did not get to see the car until today when it arrives and I am very happy! I have been guided, supported through and through. Infiniti of Clarendon Hills operates as a team, in which I think it is ready for the future, buying a car should not be complicated, people in this dealer can get things done. In contrast, if only my local INFINITI dealers, 1 of them is only a mile away from my house, are half this good; I dont think I have to be that jealous with Clarendon Hills peeps. Thank you Abdou Ali, u guys rock!

This dealership raises serious concerns about transparency when it comes to their USED VEHICLES. I…read morehad to take the car to a shop just two weeks after purchasing it. It turned out to be a failed turbo that needed to be completely replaced. 1.5 months after purchasing this vehicle from Infiniti of Clarendon Hills, it is back in the shop AGAIN due to the check engine light. Metal shavings were found in the engine, and the vehicle might need an engine rebuild or a full replacement. Infiniti sold me a piece of crap. Talk about a shady business! WARNING: If you are considering buying a used car from this dealership, do so at your own risk. An extended warranty won't change the fact that you could end up dealing with major mechanical failures immediately after purchase.

You know I had a pretty darn good experience. It seems they sold me a good car. I'm happy. They…read moredidn't budge much on the price but that's not uncommon. The salesman was great until he realized the ad overstated a feature that the vehicle didn't have. Instead of acknowledging fault, he immediately took down the ad for the vehicle, removing all information(and evidence). Come on! It seemed sophomoric considering I had a good experience otherwise. The manager, financial guy was funny and direct. Integrity is a tricky thing. Choosing to shut down our conversation by suddenly pulling the ad, the salesperson was being 'shady'. Fortunately for me, I don't think this was indicative of my overall experience. I believe they sold me a decent car.

I bought a car for my 16 year old son. It was an out of of state purchase. My first question…read morewas does it smell like smoke. We get the car delivered to Florida and the car smells horrible of smoke. They outright lied about the smoke smell. They denied the entire thing. We have not been able to get the smoke smell out. Dont trust this dealer ship

Had an amazing experience with Daniel. He walked me through the whole process when I was buying a…read morecar. Also, Justin was amazing as well through out the whole process. Cannot recommend this place enough!!

I am very disappointed in the level of service provided. The cost of repair was significantly…read moreinflated due to Castle pay commission to the service department/ managers. They have an extreme bias in promoting high volume of inflated repairs cost. The customer/ consumer is left paying for this highly unethical practice by the dealer. They make far profit from service/repairs then new cars sales and or used car sales. The overall profit margins are higher out beat new car and used car sales. The dealership extremely disappoints me, I purchased a new car from Castle one time that came with a life of ownership oil change. Which Castle shortly after my purchase they cancelled the life oil change for new car owners. Unfortunately Castle Chevrolet as of today I have fired them from my list of preferred service vendors and dealers. Repair needed customers. please do your research on the service departments compensation to their managers /writers etc.

I was impressed! The overall aesthetic and environment are very welcoming. It's probably the nicest…read moreLexus I've visited. All staff are very welcoming. Waiting areas are comfortable. Sales staff are relatable and make everything easy and stress-free. Other things I enjoyed include: low wait-times, the options for food and drinks, the Lexus swag shop, and of course, the photo op with a red bow with my vehicle purchase. They have amazing technicians that teach you all of the technology and get everything set up for you. I highly recommend this Lexus dealership!!

They made car buying easy! Our sales person "Nick" was very…read morekind and knowledgeable and made sure all our questions were answered. He worked diligently to ensure we received every possible rebate / credit to make for a smooth transaction. We also met the new car sales manager who stopped in to shake hands and make sure we were getting the royal treatment. We also enjoyed meeting "Aldo" on the finance team. Many laughs were had in his office and while it wasn't our intention to buy any add-ons, we never felt sold. He shared some real-life experiences with us and we agreed the extra protection was warranted. I couldn't have asked for a better experience, especially after how opposite it seemed when we wasted our time at Lexus of Naperville the week before. That whole "when you do the math, you choose McGrath" is real!! If you're nearby- stop in! They have the nicest staff, a beautiful facility, and their Service Manager Ben is also an awesome guy. Leaving the lot with a brand new car and knowing I have an entire team there looking out for me is how car buying should always feel! 5 stars!!

I bought one. RAM 1500 1 week from making my first payment. And I already had to send it. To repair…read morethe lines. Of. Brakes. He ran out of brakes. I understand that they are not new cars but in the end you pay as if they were. My recommendation is to ask for a more extensive warranty, not your ridiculous 15 fucking days

Had a good experience here. We purchased a reliable vehicle at an affordable price with not so…read moregreat credit but they made it happen. Other dealers near here tried to take advantage of us. That was not our experience here. I recommend this dealer. Juan and Ralph were great.