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    Cumberland Automotive

    4.8 (20 reviews)
    Closed 9:00 am - 3:00 pm

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    8 months ago

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    3 years ago

    I'm a 20 yr old female and he tried to scam me out of hundreds for a headlight change. Don't go here.

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    2 years ago

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    2 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    10 years ago

    Great service, polite non-pushy staff, fair prices friendly sales personal!

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    10 years ago

    Great service and great mechanics. The only place we go for repairs on our Mercedes, Durango and Jeep Wrangler.

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    10 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    11 years ago

    Great service, honest pricing and honest people. Had my Honda civic repaired here, zero complaints.

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    10 years ago

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    11 years ago

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    Ask the Community - Cumberland Automotive

    Review Highlights - Cumberland Automotive

    Pete did a fantastic job on my two cars, diagnosing the problems and recommending the appropriate course of action.

    Mentioned in 7 reviews

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    AutoNation Honda O'Hare

    AutoNation Honda O'Hare

    (413 reviews)

    Worst service imaginable…read more Laughably bad. Management promised me a car detail because of my moronic salesperson being so bad at their job. They scheduled the service and said sorry we will fix it. I showed up today for the service and they argued with me and said that they don't do details!!! They said the appointment didn't exist and gaslit the shit out of me. After yelling at them for 10 minutes they suddenly agreed to detail it for me after all. A JOKE of a company

    AutoNation Honda O'Hare is a highly disappointing dealership. Having purchased new vehicles from…read moresix different Honda dealerships in the greater Chicago area, this is the only one that has caused enough of a headache to compel me to write a negative review. Severe Registration Issues: To obtain my permanent plates, I was eventually forced to file a report with the Illinois Secretary of State Police. This drastic step was only taken after three separate temporary plates were issued. I visited both the Lake Zurich and Waukegan SOS offices, and both locations independently advised me that I should request the dealership to fix their errors. Despite numerous calls that went unanswered and two in-person visits where I was treated with total disrespect, the issue remained unresolved. After the third temporary plate expired, I had to involve law enforcement. Broken Promises on Service: At the time of purchase, I was promised that my first two services would be complimentary. However, after driving 45 minutes for my second service, the staff refused to honor the agreement. I felt insulted and cheated, as if the staff looked down on me for expecting them to uphold their salesperson's original promise. I chose not to proceed with the service in this dealership, despite the experience wasted half a day and 1.5 hours of round-trip driving. Final Verdict: Between the administrative incompetence regarding registration and the lack of integrity in this dealership, I strongly recommend looking at any other Honda dealership in the Chicagoland area instead of this one.

    SJL Motors - Receipt

    SJL Motors

    (44 reviews)

    DO NOT PURCHASE VEHICLE FROM THESE CROOKS AT THIS VERY MOMENT THE CAR IS IN THE SHOP AND HAS BEEN…read moreTO THREE DIFFERENT SHOPS SINCE APRIL! A YEAR OF PURE THE HELL I am writing to bring to your urgent attention the ongoing issues I have encountered with the 2015 Infiniti QX80 purchased from SJL Motors on March 2, 2024. I picked up the vehicle on March 13, 2024, and almost immediately began experiencing several problems that have yet to be resolved. Initially, I noticed that both side mirrors were malfunctioning, jerking and making noise due to worn motors. Additionally, the driver's seat was off-track, causing it to lean and make noise when the vehicle was started. Shortly after leaving the dealership and driving for less than two hours, the check engine light illuminated, and the vehicle began to drive roughly, lagging and failing to shift gears properly. Despite pressing the accelerator to the floor, the car would not exceed 60-80 mph. I promptly took the vehicle to the nearest shop, where I was informed that the engine was misfiring in cylinder 5, with multiple cylinder misfires, and an injector circuit issue in cylinder 5 (please see the attached picture for reference). After contacting the dealership, I was instructed to bring the vehicle to Fuzzy Tire Center the following morning. I took time off work and extended my stay to ensure the vehicle could be repaired. Despite driving two hours to be there by 8 AM, and the mechanic's attempt to fix the issue, the engine light came on again as I left the dealership. Upon returning, I was instructed by Tydis to refuel the vehicle and have the mechanic repair it, regardless of the cost. However, the necessary parts would take 3-4 days to arrive, and I could not stay longer due to work commitments and prior engagements. On my way home, with approximately 2 hours remaining in my 7-hour journey, the engine light returned, and the vehicle once again began lagging and failing to accelerate. I immediately informed Tydis and Nelson of the continued issues. Tydis advised me to take the vehicle to an Infiniti dealership for proper repair, stating that SJL Motors would cover the expenses. Infiniti began the diagnostic process on March 18, 2024, and I picked up the vehicle on March 22, 2024. However, the dealership declined to cover the repair costs due to the expense involved. Since then, I have made numerous attempts to contact Tydis and the dealership via phone and text, but my calls and messages have gone unanswered. UPDATE: On April 2, 2024, I took the vehicle to another repair shop for the same issues. Most recently once the extended warranty became active, I had the vehicle taken to C.A.R.S Auto Repair, where it remained for almost a month. Despite their efforts, the engine light returned the same day I picked up the car, requiring me to return it for another week. After picking it up again, the engine light returned, and I was advised to take the vehicle back to Infiniti. Upon doing so, I was informed that the necessary harness for repair has been discontinued and is no longer available for purchase. The car still at this time is unusable/undrivable. When I contacted your dealership and requested to speak with the owner, I was denied and instead spoke with Nelson. I asked for a solution to remedy this ongoing issue or to return the car, but Nelson was rude, unhelpful, and ultimately hung up on me. Given that I have only had this vehicle for a few months, I urgently need your assistance to resolve this matter. As a customer, I believe I deserve better communication and service. I am requesting that SJL Motors address this situation promptly to avoid any further inconvenience. Please contact me at your earliest convenience to discuss a resolution. Update: Vehicle had to be towed to a repair shop on September 11, 2024, and vehicle is still at the shop. Please reach out so that we can find a remedy to this situation. The vehicle was picked in the middle of March and has been in and out of auto repair shops since the day of pick up! Update: Car has been in the shop more times and longer times since we purchased car. Car has been deemed unsafe because how rusty the undercarriage and structural frame of the vehicle. DO NOT PURCHASE VEHICLE FROM THESE CROOKS AT THIS VERY MOMENT THE CAR IS IN THE SHOP AND HAS BEEN TO THREE DIFFERENT SHOPS SINCE APRIL! A YEAR OF PURE THE HELL

    Couldn't give 0 stars unfortunately- Scammed me big time. Lied to me about the condition of the…read morevehicle, promised it was completely fixed, damaged it before shipping without telling me and the manager wouldn't return any of my calls. Hopefully this place gets shut down sooner or later.

    Cumberland Automotive - car_dealers - Updated June 2026

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