Great customer service Able to adapt to my traumatic brain injury physical deficits. All the staff I have met here are kind and give me the best treatments I've had to date read more

Wow. I am so disappointed. I've been coming here for 10 YEARS. Originally I received a discount of 20% because the full set of acrylic toes popped off, so when I came in yesterday I got a full set on my hands. I showed Golden the inspiration, and he tried his best. He was wonderful, kind and sweet. Nothing bad to say about him or than the design was not what I wanted at all, the sides were lifting a bit, and he cut 2 fingers. I called and originally just told them the design was messy, because I've been coming there for 10 years! Why explain their other bad services when every other time was fine? They quoted me $25 to fix it. That's when I explained Golden cut me and nails were lifting. They were firm on $25 so I expressed I would leave a review. They called me back and refused to service me. I was on my way already, so when I came in I was recording my interaction. (Everyone does, it's 2026!) I asked her why she was so angry at me and I expressed I've been a loyal customer. I was calm and respectful. She refused to service me. When they treat loyal long term customers like this, I will NEVER recommend this business again. I am hurt and disappointed. read more

Absolutely TERRIBLE experience. I trusted this salon with my brows and they completely butchered them. When I brought it up, the owner had the nerve to dismiss me and say, "the hair grows back!" That is NOT an acceptable response when you've ruined someone's face. Brows are important, and now I'm stuck waiting weeks for them to hopefully grow back evenly. The lack of care, skill, and professionalism here is unbelievable. I left feeling angry, embarrassed, and completely disrespected. Do yourself a favor and stay far away from this place. read more

Went in to get a new set with a picture that I want Tony would not do it and left bubbles in my nails.charged me 80 dollars while the two other people I was with paid less..if you go do not I repeat do not go to Tony if you want your nails done right.. read more

went and got a pedicure today the guy cut my toe nails so small did a horrible job. mixed the red tip with the clear. plus i didn't know they charge $20 dollars if u want a different color tip read more

Super expensive, 2 pedicures total $176!!! Also the experience was really fast, the place is very nice and clean. But probably would not go back due to the price. I really rather buy eggs with that money, Easter is right around the corner, just saying! read more

Great service great product. Everybody's extremely nice and very clean. Got the most expensive pedicure. It was amazing. Get in a private room with wine. read more

Lucky Nails - My most recent set - Nail Salons Near Me - Winter Haven, Florida

I gave them a 3rd chance after having a terrible first experience the lady was talking to another girl and scrubbed the skin off my ankle with a heel scrubb !! It took month to heal I still have the scar ! I had a good 2nd experience a yr or so later just a few weeks ago it was a young fellow ! 3rd was terrible!! His name was Michael it says on receipt, he did everything fast and furious!!! He started digging in my big toe with that really sharp utensil I jerked my foot back and he looked at me like I was crazy ! He also did the scrub on the heels rough fast and if I'd not jerked my foot back I'd have no skin again! I had to go back in and get the nail polish off the top of my toes ! My toes look shotty he didn't even paint to the nail bed on them ! It looks like a 3 week old pedicure! Minus being shiny ! He cut my big right toe nail crooked !!!!!!! I went to this place in a pinch but I'll skip from now on !!!!!!!! Unless u absolutely love who you're seeing there I absolutely do not recommend!!!!!! 60 dollars is lot of $$ for me to be this disappointed!!!!!!!! Never again ! He also man handled my legs and ankles ! I wanted a nice soft tissue massage like they normally do unless asked otherwise!!!! Geez ! It was dreadful! read more

Not too friendly, very expensive. You could easily spend 200. They don't put any hand lotion or give you a finishing massage. I have paid less in other places that give you a hand massage with lotion and then finish it up with a 5 minute neck massage. You won't get that here. read more

Salon is very dirty and staff is extremely rude and lack customer service. I got a basic full set and was charged $90. Not worth it at all. After one week my nails are chipped and lifting. read more

I've been several times but the last two were terrible. The person rushed and my polish started coming off the next day

Save your money! I went here to test a new nail place and was very unimpressed. I originally got my set done and quite liked it until a few days later (I'm talking under five days after I got them done) two of them broke doing daily things. I originally paid $90 + tip for the set but I was fine with that until they broke so quickly. I do not like the look of broken nails so I decided to go back and get them fixed and THIS WAS THE PROBLEM. The powder was the wrong color the length was incredibly too long and the design HORRENDOUS. I paid $20 to get them fixed, so keep that in mind. Horrible horrible horrible. I will not be returning and recommend you don't either. read more

Lucky Nails - Busted nails - Nail Salons Near Me - Winter Haven, Florida

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i had the worst mani and pedi at this nail salon. I guess I'm upset because I work a minimum wage job and had saved for 3 weeks to go there! Maybe the poor job was because I didn't up grade my manicure. I wish I had waited to tip my girl until she has finished. I gave one star because the salon in gorgeous inside. I expected better. read more

I have been going to lucky nails for about a year. Absolutely the best place around. VI is the Absolute awesome! Amazing! Artist I can show her anything on pinterest and she can do it 100%. I just changed my Halloween to my Christmas nails and they are so stunning thank you Vi.. read more

Lucky Nails - Thank you Vi - Nail Salons Near Me - Winter Haven, Florida

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I do not live close to this salon, I'm about 40 mins away but I always make the drive because I really like the girl who does my feet and her name is Nina. The last time I made an appointment with her, I came in on time and was made to wait an hour. I didn't say anything however and just let it go. Today, I called and asked for an appointment with Nina for 3:30 and they told me it was fine and I could come in for her. I just walked in at 3:20 and was told "she's gone for the week and we didn't know". I stated "so you guys didn't notice that she wasn't here all day today? Because I just called and made an appt a couple hours ago with her and the person who answered the phone said it was ok and to come in." The receptionist at the front then proceeded to ask me if I wanted someone else which I told her no and left. Simply because it's the principle. I will not be spending my money here. How do you accept an appointment for someone who's not even there? I now just wasted time driving 40 mins over here for no reason and I'm rightfully beyond annoyed. I come here regularly, I always get upgraded services and tip 40% every time and it's irritating that this is the professionalism I'm met with. I wanna state that this is no way Nina's fault and completely the front desk's fault. You guys are sloppy and unprofessional with the way you run your business and seem to have no idea what's going on and sadly, your techs have to pay the price for it because I won't be back. read more

1/9/21- I decided to try this place on a whim. I try to give businesses with low ratings a chance. Well this the last time I will ever do that. Hands down this place sucks. I look around this place, and I see a ton of glum expressions- from both staff and clients. I really needed a gel manicure and a pedicure. I have never felt so rushed in my life. The tech that I was "paired up" with was (in my opinion) too young to be expected to perform my services. When applying the gel to my fingernails, she was using way too much of the stuff as I prefer my gel laid on really thin. That bear claw look is so unattractive. The pedicure service I decided on was the classic. 1st of all their color choice sucks. I couldn't decided on a color at all. I settled for a dark pink- but once again her painting skills totally suck. Now I'm just ready to be done with this place. I go to pay. MY SERVICES COME TO $62 (not including tip). I was like what all was I charged for?? Fast forward to Monday, 1/11/21. I'm working (RN)- It's the afternoon. I've washed my hands and used sanitizer no less than 40 times. MY GEL MANICURE IS ABSOLUTELY RUINED!!!! The gel is peeling from the cuticle area b/c the tech got gel on all my cuticles. I will post a pic as proof. I'm headed back there today (1/16/21) to complain (as I'm only in the area on the weekends). This review will still be posted whether or not they choose to redo my gel and toes for nothing. read more

Lucky Nails - WAY TOO MUCH GEL- that the texture is not smooth it's sticky - Nail Salons Near Me - Winter Haven, Florida

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Took my daughter to have full sets and pedicures. $300 for all. Never again! This was our 1st and last experience with them. read more

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As the other reviews my experience was also terrible , they don't know how to treat a costumer , I was rushed and left with with the most unprofessional service I ever experienced , to start they use one nail polish brand that I never heard about it , terrible quality didn't dry even in the hour I spent there. They have to re do it and still was a bad job , thick layers of paint that wont dry and when I finally told them I am not happy with the service they start screaming at me accusing me that I don't want to pay !!! Don't waste your time and money here read more

Just Horrible. The paint is sloppy and caked on. Drilled off my normal nail polish. Tried to charge me for a gel removal. Asked for normal white paint NO GEL. Was ignored and proceeded to put a gel base coat on, then seemed annoyed when I asked to just do the normal polish I asked for. Chipped the wet nail polish and wasn't going to fix it until I said something, but fixed it by painting over the mess. Looks horrible and am super unsatisfied. read more

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It really sucks when you had such a stressful week and you decide to reward yourself with a service that you barely get done and then you go into the salon and get treated terribly. I went in for a usual gel polish change on my toes, which I've gotten done here multiple times. Today they decided the service didn't include cuticle clean up or shaping. On your toes? She barely even wanted to cut my toes. She pretended she didn't understand me when I asked her to fix my shape. She caused an entire scene for the entire salon to go silent and stare. I was literally talking in a calm tone and I was getting yelled at and pointed to in another language. She stood from a far and kept going. I will no longer support this establishment if they have a problem with treating people like humans. I was so calm and regretful of it. As a woman of color I hate to be put in situations like these because people are waiting for a reaction out of you. read more

If I could leave this establishment 0 STARS I would. They are not even worthy of an 1 star. That's how horrid and downright revolting the "customer service" was at this establishment. I went in today to let them know they infected my toe nail. But they all denied it and even tried to say I dropped something on my toe. I take excellent care of my feet and toes. That was very insulting and to make matters worse. The owner refused to at least do a partial refund for the health matter they caused. She called the cops on me because I said $15 is too high and shouldn't pay for their deadly mistake. Albeit, I know it's illegal to not pay for services. I had no qualms to do that but to double charge for my nails and feet is insane. The unprofessional nail tech named Kat decided to tell me that my kind isn't welcome at their business. That the way I dress, talk and my attitude and hair says a lot about me. Any Black or minority person knows that's code for racism. This place will NOT see my money ever again. Due to its lack of decorum, nasty attitude, racism, and anti-Black. I almost forgot to add. That another customer came out to tell me. She doesn't even let them do her toes anymore because they infected her toe. To where whole tie nail was black, and the same happened to two other people. So it's evident they don't wash their tools properly or sanitize. By the photo I attached you'll see how they infected my toe. DO NOT GO TO THIS PLACE AT ALL! read more

Lucky Nails - Infected toe nail - Nail Salons Near Me - Winter Haven, Florida

I come here often! Trish has been more than a nail tech to me. She has also been a blessing. She and her husband are the owners and work extremely hard to accommodate every customer. However, I do recommend the staff smile a bit more. I understand they work extremely hard and too have families to get home to but if they could be a bit more discreet about it, it would be more pleasant. If you like up to date designs and styles this would be the place to go! But, do not go with the mindset of receiving a $20 full set. That is a thing if the past. Also, please tip your tech for God sakes they are providing a service and working on your feet read more

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The place is really nicely decorated. The staff is LOUD and my gf and I had to listen to them having a LOUD conversation THE WHOLE TIME. That alone makes me never want to go back. It was just NOT relaxing at all. Limited selection of nail polish but I am not a fancy person so I was ok with that but I can see where others might be miffed. Wouldn't go back even though they did a nice job. Just too commercial for me. read more

I wish I could give negative stars for this place! My gf and I just had $45 pedicure that was horrible. My gel polish is patchy, my nails are crooked, and my skin left rough. There was little to no massage, literally 1 minute at most per leg on the scrub and then same with the lotion. No paraffin wax or anything! When I asked for the explanation/difference between the pedicures, they both said they didn't understand me because all the "menu" says is the title of the pedicure. The salon is beautiful but the service is horrid. read more

Took them 12 minutes to answer the phone No voicemail thus, no way to leave a message Prices on online menu don't match what I was quoted read more

I really don't want to leave one star. Because the service that was provided for myself and my daughter was uncalled for. I got my brows Tinted and my lashes done. The lashes came off before I left the dinner party that I attended that same night. My nails were done on a Saturday and I was back by Tuesday getting them repaired because I told the guy while he was filling my nails, He wasn't putting enough powder on them. And he filed the whole nail, really thin, And only put powder at the fill area, which made the nails too thin and not strong enough. I literally was getting out of. The Jacuzzi and 3 nails pop off, which took no effort at all. And then I picked up a sauce pot. While cooking in another nail broke off within 3 days. The lady that tinted my eyebrows and told me to just give her $20, but me knowing that the brow. Tint is only $10 to refresh. And once I got to the register. I was charged with $10 and I asked. Why did she tell me? The price is $20. They don't want to use the jail powder enough of it to give you strong nails because they want you to get a full set. They encourage you to get A Full set every time you come in, which is ridiculous. Inexpensive, and they don't put enough powder on for your nails to last. This is the second time this has happened. I'm not going back there anymore. With the expensive prices and they don't like to use their products period I had a pedicure with a foot scrub and hot lava rocks, which she never used the lava rocks and she told the owner that I didn't want that service, that I told her. I don't want the rocks which was untrue she did it. Remove the cuticle as much as she should have. Which needed me to come back and get another pedicure. A week later, I think this business is just a big scam. It looks nice on the inside but I feel like we're not paying for their good service. We're paying for the look and chandeliers. In their building. I'm never going back. read more

Tried this place out and am HIGHLY disappointed. My 6 year old niece paints nails better. I am so upset I speedy $60 on my nails at this establishment. Update: found a rib in my nail from where the lady used the electric grinder on my nails. Ugh so so upset about this experience. Please go to oasis or new world! read more

Lucky Nails - Nail Salons Near Me - Winter Haven, Florida

Very nice staff, very nice location and environment. I got my nails done by Trisha and she was quick but diligent and delivered

Horrible customer service, after letting t know I didn't like my nail color shape she tried to convince me it looked good.It was a waste of product one. Two why up sell ombré if you don't know who to do it. $60 for ombré only to walk out with a gel color. I argued with Devon as if he didn't see anything wrong with my nails. I asked for management but told management wasn't available but yet a training was being done in the back room.Ignorance and stereotype mentally in this place shows when devon rather speak in his native tongue then say how he feels. This place has been in the community way too long for simple mistakes. To have a two in a half ratings speaks for it self. 2 or hours wasted on my graduation day. read more

I was a first time patron today and so dissatisfied. I paid 135$ for manicure /dip and pedicure . The dip was sloppy and patchy.. the man was talking on his cellphone the entire time he was doing my nails .(earbuds) I requested help translate because I kept telling him that parts of my nails had no color . Horrible !!! I am hoping I can go and speak to the manager tomorrow, they stated there was no manager today . read more

I am so disappointed with the service I just received on (6/12/22 at 2pm). THIS is how my toes looked after walking directly from the front door to my car outside which was about 5 ft from the front door. Due to having to run errands today, I was trusting that the guy that did my nails did a good job & did not look down before paying inside. After seeing this terrible job I honestly just did not have the energy to go back inside & have to explain why I was not happy with the service I received. I paid $50 for this service. I will not return for any service here & will NOT recommend this to any of my friends or family. I selected one star because it would not let me select zero. read more

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Well I have been looking for a decent place to Get my toes done for several years now! Hallelujah I have arrived! Sai was wonderful (forgive me if I spelled incorrectly.) I upgraded to the lava gold pedicure and it was absolutely fabulous and I feel reasonably priced. The most important part of my pedicure is the massage. I have arthritis and lupus, and I'm a nurse so after standing on my feet for 12 plus hours I want a good firm massage and that is what I got. I think the prices are on par with everyone else in the area. I don't get my nails done, but looking at their price list it seemed reasonable. Everyone was very nice and made every attempt to make us happy and comfortable. The only thing missing was liquor! Lol. I will definitely be back ! read more

Dropped in on a Sunday afternoon for a pedicure. Had to wait appr. 30 min to get called, but since I didn't have an appt, this was acceptable. Was asked which pedicure I would like, and since it was my first time there, I just wanted the basic one. She tried her best to get me to do a higher priced one, and seemed pissed when I declined. In return, she opted for the fastest pedicure I've ever had....done and gone in 18 min!!! I go to a nail salon to relax and be pampered. Don't expect it here. read more

What I wanted VS what I got..acrylic is all over my cuticles each nail is a different shape and quality. I do enjoy going to this salon. My pedicure was great. But I'm very embarrassed with my nails. read more

Lucky Nails - Nail Salons Near Me - Winter Haven, Florida

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This is the only place I've gone for my pedicures. They have an awesome new place with many chairs and technicians. I've never had to wait here. They are very professional and take care of your feet. Try them out. With many options and price points to choose from I'm sure they have something for everyone. read more

Got my nails done here earlier today and they are by far the best nails I have ever had in my life!! 10/10 read more

Lucky Nails - Nail Salons Near Me - Winter Haven, Florida

We tried Lucky Nails on Cypress Gardens by Publix today. Three of us went in for pedicures. We were handed a menu to pick which pedicure we wanted ranging from $30 to $70 depending on type and time. The description has the time for each pedicure. We all picked the 55 minute or 60 minute pedicures, $55 and $60. My brothers took less than 30 minutes, my husband less than 40. We were very disappointed. When I expressed my disappointment, my brothers was only charged $40 but my husband was still charged $60. Unbelievable, this place is like a nail factory with so many chairs. There are way better places in Winter Haven to have your nails done. We will never go back! read more

overpriced, rude workers, and they use old drills and files on your hands. I got a acrylic set and acrylic toes and the worker used the same drill he used for my hands for my feet. Honestly it was disgusting just thinking about where that drill has been especially with monkey pox going around. read more

I would give negative stars if I could. The technicians take advantage of young patrons. My daughter's friend had a set of acrylics and they charged her almost $100.00. The owner was rude and disrespectful when I asked her why a set with a design that was not super fancy was this price. She gave her a whopping $10.00 back. Wow thanks. Poor customer service and such a shame. I would NEVER go to this facility. I actually left before my service was done because it was so rude. Customer service is an important industry and providers should appreciate their clients. It is the customer that builds your success.. read more

this place has its ups and downs today I went into get my gel polishes changed the man asked me what color I wanted and never showed me the book so he's about done when he tells me to look at them and when I look down they are the wrong color pink so I tell him that it's not the color I asked for so he finally shows me the book and then he literally just paints the new color over the first polish. Which really he needed to take off that first coat bc I still do not like the color my toes are . read more