the best sushi rolls_freshness, rice texture, price, convenience friendly staffs digital coupon is a plus read more

I work next door at the Urgent Care and I shop here frequently after work. After a long 12 hour shift, I was in the mood for some delicious seafood to celebrate my upcoming two days off. Unfortunately the seafood section was closed. HOWEVER, there was a very nice employee named Robert (black hair, probably in his 20s) who was so over the top nice and accommodating. I really appreciated his professionalism and strong sense of customer service. He helped me and a nice lady right after me. He could have easily said "sorry we are closed". But he completely made my day. Robert - thank you for your kindness and professionalism. I hope you know how much this is worth, especially during these trying times. Cheers, Erick read more

I used to come to this supermarket a lot when I was a kid and it was really interesting to revisit it after a few years. The store is super clean and everything is organized. All of the produce is fresh and it's very pleasant to shop here. Everything is reasonably priced but I noticed that they don't have that many deals going on compared to other supermarkets. Will be coming back to buy more groceries because I really liked the vibe of the store, which was very calm. read more

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This store is constantly out of many items. Instacart has canceled my order many times because most of what is on my list is not in the store. I don't understand why, the supply chain issue is supposed to be over. Is it management? corporate? read more

I am beyond disappointed in luckys bakery. I preordered a customized cake online for my daughters 4th birthday. Got the confirmation email! 2 days later when it's her birthday.. my husband goes to pick up the cake and they told him they never received the order! And the lady had the nerve to say you and reorder now and pick up tomorrow!! ‍ read more

The staff in this place needs more customer service training. I just asked a staff a question and answered me impolitely and rude. I would stay away in this place and go to my usual Safeway grocery which is better ambience and more supportive staff read more

Made a random purchase during the holiday and had a disappointing experience. I would like to make sure management is made aware that Marco S should receive kudos for providing excellent customer service. Treating customers well is ideal for good business. read more

I'm surprised to see only 3 stars overall for this place. This Lucky's has the largest selection of any store I go to in the immediate vicinity. I tend to go here for most of my food or similar items. The self-checkout machines (which the nearby Safeways DON'T have) are also a plus. I was delighted also to see one of the self-checkout machines once labeled "out of ordure". "Ordure" is a fancy word meaning shit. I am definitely glad the machine was fresh out of this item. read more

Lucky - "Ordure" means poop. I actually saw this on one of the self checkout machines on 6/5/09 - Grocery Near Me - San Bruno, California

When ur store is already looking slow and empty then there shouldn't be too much arrogance, I simply asked that how to join lucky rewards , I scanned the QR code and set location but from there , there is no next step so I simply asked what else needs to be done, first the cashier told me to ask the receptionist which was at the self service area, I went there and asked and he said "OH I DONT KNOW ASKED THERE IS A BALD GUY HE KNOWS EVERYTHING, " n he start lecturing me about "OH I AM HERE AT THE SELF SERVICE AREA AND U SEE THE MACHINE IS NOT WORKING", like seriously dude machine is not working it's my problem?, the store needs to fix from the start of the day and rightnow it's 44pm San Bruno , and if any customer in self service wants help then they will ask for it , don't try to act smart but anyway I gave second chance to this stupid store and I am done now.. I hope no one goes to this San Bruno lucky store,. read more

Mgmt pay attention Please. unstocked items, empty shelves, especially weekly sale items, untrained clerk in self-checkout. friday may 19 in the afternoon i went to this location to use a lucky raincheck for scott paper towels, regular 6 roll package. they did not have it. they only had on the shelf the 6=11 scott towel package for a much higher price. jugs of crystal geyser water - shelf empty. a clerk brought some out for me but shelf remained empty. i encountered an empty peg where 2pack glide floss on sale was supposed to be. ?out of stock on a sale item that mgmt should know needs a larger stock for the sale! this was only the third day of a 7 day sale and they are out! how many rainchecks must i accumulate? you advertise an item- have it in stock. i used the self check-out area which only has 4 units! after finishing my self-checkout i asked the male clerk manning that area for a rain check and presented him with the paper ad for the sale floss thinking i might be helping him and he told me i had to wait until After he rang up other customers (2 transactions foe two people) who were not even using the self-checkout machines. bad enough a sale item is out of stock on the third day of the sale but then After i have checked out i am told i cannot have a raincheck, that i have to wait while he rings up customers at his control area of Self Checkout. lousy customer service. mg t- hire more employees and train them properly. read more

I can always find what I need at luckys. I love this location for one it's 24 hrs. They have good selection of international items. The staff is very friendly and helpful. The deli is great as well as the bakery. The new thing I just found is they have a sushi station! Made fresh everyday! The selection of sushi was great! Shrimp tempura roll, philly roll, spicy tuna roll, so much variety of sushi! I was so surprised seeing it there and the sushi chef making it right there... Love that read more

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This review is specifically for their bakery/in-house baked items-- love the rustic garlic bread, French bread baguette, chocolate croissants. We've paid double at specialty bakeries and this supermarket bakery does just as good a job. 5 croissants for what we've paid for 1 at a specialty bakery-- maybe not as quite as flaky, but loaded with chocolate. Safeway is our neighborhood store, but I do like this bakery better at Lucky's. read more

I really enjoy coming to this Lucky's. It's open until 2am which is great for those late night grocery shoppers or if you want to buy some alcohol haha. It's also located near one of the 24hr Starbucks. :] Yay for places being open late! I'm always on yelp looking for new places to go to that is open really late. My bf gets off of work at 1:30am nearby so it's nice to have the convenience. I could go grocery shopping before he gets off haha. I like how they set up everything. I walked up & down all the aisles one night trying to waste time before I had to pick up my bf. I was surprised to see all of the discounts they had! They were selling my fav. shampoo which is regularly priced anywhere between $6.99-7.99 for only $4.98! The makeup section was priced and had sales similar to CVS or Walgreens (buy 1 get 1 free or half off), and they have "Close Out" signs on the products I believe they don't want to sell anymore. It's nice to see the heads up just in case if its a product that I might buy all the time or would maybe expect to see the next time I shop here. I love how easy it was to find things! I really like how they set the store up and even though it was late night/early morning and they were restocking the store, I felt like things were really neat. I can appreciate that in a supermarket because Lawd knows how crazy things can get! This Lucky's gets an extra star for having 3 rows of Hello Kitty items! :D :3 (; [; read more

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I thought this grocery store was decent for the sake of convenience. It definitely beats the decrepit Safeways nearby. However, I really have no tolerance for expired, old products- especially seafood. I also don't understand why people who don't care are employed behind the counter. Whoever the older guy with a moustache and glasses was behind the counter this past Saturday afternoon needs to go. He made it clear, he could give a rats ass about a customer's health. I was looking for cod, and the yellow sale sign said $2.99/lb for cod behind the seafood glass, over another sign which indicated Swai fillets. I didn't think that was the cod when I asked this guy for a pound of it. Nevertheless, he directed me to the freezer where there was expired frozen Swai fillets. They looked awful and had already begun crystallizing in the freezer pack. I returned to the seafood counter and asked him for some cod behind the glass instead giving him some credit. Perhaps, Swai is a type of cod. Of all people, you'd expect the seafood counter to know what the heck they are selling. So, he helped himself to the Swai under the cod sign and served it up to me. In the process, he removed the yellow sign but said nothing. I figured it may be an old sign and continued to believe Swai was a type of cod. Either way, once, I take this rotting fish out of the paper at home. It is slimy/oily. Once, again my ignorance got the best of me. It didn't smell, but I ignored my intuition and continued putting this fish in a soup. It immediately all floated to the top. I knew something was wrong and asked my bf to look which confirmed my suspicions. I, immediately, took it all out and threw it away. Expired food is one thing. However, when you have an employee behind the counter who is knowingly serving rotting food and not correcting customers who think they are getting something they are not, you have someone who clearly does not care about the customer or their welfare. Lesson to be learned: Do not trust a seafood counter who will sell expired rotting fish. Swai fish from Vietnam is definitely not a cod. It is a farm raised catfish from Vietnam but not classified by the FDA as catfish. Subsequently, it is not subject to the same inspections as other imported catfish. Having been to that side of the world once, I'm willing to bet their version of farm raised is likely to be in polluted water with less regulations concerning health. http://www.foodsafetynews.com/2010/02/does-imported-catfish-pose-a-health-risk/#.UsrqjPRDueY read more

This isn't my favourite supermarket to shop at but it's convenient. I like the fact that they have the got the hot food deli and a fairly big bakery. The fresh cake selection is pretty awesome too. There's a wide variety of pretty much everything but layout is sometimes a bit odd. Like last week I was looking for a loaf of bread and other than the bakery bread they had it placed at four other points around the store... WHY?? I ended up walking around for ages back and fourth trying to find what I need. They also have the self serve tills which are good in theory but the execution isn't quite as good. So many times I've waited longer there than if I was in regular line because either the till points are playing up or people just don't know how to use them *sad face*. I will be trying to avoid this store for a short while now... Why? The Girl Scouts are now out the front of the store on Saturday's with their Cookies. My willpower is at all all time low.. I can't take the temptation. Nonetheless... 3.5 stars. read more

They have good product and the customer service is so nice and they also clean up the carts too

Lucky's is so much cheaper than Safeway, and always have a good experience as well. Despite the business of the store with turkey day coming up the cashier who rung me up did not express any form of negativity nor impatience and even helped pack up my items very nicely. I had brought in my own bag, but the cashier gave me extra bags without any charge. The girl that assisted me is Karlee, and was not only helpful but also very respectful. While everything is always pretty good whenever I do go into this store seem to find the restrooms not so well kept....other than that its never a bad at this store. read more

Well now. My main supermaket since I live 5 minutes away. I come here when I need those "gotta have" ingredients when making something for dinner or something else, and you need it quick and price doesn't matter. The place for the most part is clean. Doesn't feel dirty, or smell funky like the asian supermarkets. Like any other supermarket though, when you need help, you can't find someone roaming the isles that work there for shit, but when you don't need them, they seem to be on parade around the store. Overall thought they always get the job done. Even when returning something. Yes, I've returned something to the supermarket because I didn't want it anymore before I walked out of the door. They have your typical food, and are beginning to expand their Asian food section. It seems to get bigger and bigger. They don't have ALL the exotic stuff though you need when making international foods. And with some of the food we cook sometimes, we need that one ingredient to make the dish that this place doesn't carry. I also come here to rent DVDs, LOL! They have a Redbox in the front of the store. Can't go wrong with $1 rentals and they constantly update it every week. The other great thing is that if you rent at one store's Redbox, you can return it to another's if you're there by chance! So cool! Give it a try. You have nothing to lose but a buck, and sometimes you lose nothing at all since you get free rental codes via email if you sign up. read more

Yet another unpleasant "cashier" experience at Lucky's Town Center. Don't usually shop here, but I was looking for something my usual stores didn't have. So - grabbed about 6 items - went to check out. I stepped right up to the cashier - no one was in line. He rings up my stuff - asks if I have a bag - which I provide - gives me my change. He totally ignores the bag and continues on to ring up the next customer, leaving me to bag my own groceries. Let me say again IT WAS NOT BUSY. What's wrong with this guy?? cashier: Roger C. Not the 1st time, I've seen this checker in action - always dour - never a smile - but at least, he's not usually this rude. Lucky's Management - you need to send your cashers back to Customer Service 101 class. read more

YOU WILL VERY LIKELY BE BAGGING YOUR OWN GROCERIES. Two weeks ago, a cashier actually asked us to bag our own groceries because management rarely schedules anyone to help. Today there were zero baggers once again. I asked, and the cashier said that "they all probably went back to school." It is not my preference to argue with a cashier about the meaning of service (or the efficiency of having someone bag groceries to keep the line moving), but clearly management just doesn't give a damn. No, there is no "pack & save" discount for doing it yourself. read more

Worse coustomer service ever if u wrongly advertised an item u should honor that price to the coustomer I went today to buy some shrimp and they had the $19.99 in the wrong spot and they were advertising it for 7.98 and they wouldn't give it to me after I even showed the employee and the manager where the tags were put this place has bad store management and worse employee no coustomer service ethics no wonder I barely shop here. read more

This is unacceptable. It's thanksgiving day and I am about to prepare a ham. Looks like the one I bought has mold on it! I won't ever be back to this Lucky's that made my thanksgiving morning a disaster! read more

Lucky - Mold on the Ham I purchased - Grocery Near Me - San Bruno, California

This review is solely for Bill at the pharmacy. He is so sweet and does a great job at filling my prescriptions fast and always with a reminder call. He's the best. read more

Lucky's seems to be disappearing, so I was surprised to find one in San Bruno. Needed to pick up some dinner and accoutrements whilst visiting my sister. Of course, used my friendly Yelp locator to find the closest grocery store and Viola Lucky's. Drove on over, found a parking space no problem and headed into the store. Found everything we needed and was surprised by the size of the store. It's huge, so you have to do some hunting... took me awhile to find the paper plates. There was a bit of a line, but not too bad. Took us about 5 minutes to get through. Cashier was pleasant. Things I LOVE about Lucky's: No card necessary. You get the deal because you're there. Hooray! Things that weren't so great: Lines were a bit long and the produce wasn't the ripest (but they do that on purpose to make it last longer). Overall, great grocery store. A-OK. read more

Really getting into these weekly ads in the mail. Great lunch time reading. Häagen-Dazs on sale: 2 for $4. That's super cheap! (+1 STAR). Store doesn't require card for sale items. Clean and well-organized place. Oooooooohh, they have self-checkout. I HEART self-checkout. (+1 STAR) Voice: Please scan your first item Me: scanning my chocolate mint ice cream Voice: Please place the item in bag Me: placing pint in bag Voice: There has been an error. Please remove the item from the bag. Do not place items in bag that have not been scanned. Please contact an associate for assistance. Me: What the heck??!?!?!? Crazy machine thought I was trying to a pull a quick one and slip an extra ice cream without scanning it. Had to push a whole bunch of buttons, associate had to scan her card in to void the transaction and start over. I started bottle-necking the self-service line--boo! Defeated whole purpose of fast self-checkout (MINUS 1 STAR!). Associate was very nice and said don't worry about, just put it in the bag (+1 STAR). Fortunately, I forgot about the traumatic self-service escapade after my tummy happily enjoyed the chocolate mint and banana split ice cream. Great sale Lucky! read more

A star for the very few nice employees. The service here is non-present. The meat department guy is always over at the bakery flirting with the girl there. And the bakery girl is always too busy getting hit on, to pay attention to customers. I really dislike how they have two cashiers for thirty people in line. And they are always having problems with their self-checkout computers. But thank you for being there when I need you! :] read more

Want to get some expired goods! You got the perfect store for this purpose. Saw one of those ready to eat meats pack with exp. date March 2014 in mid June. And it wasn't just one, there was a whole bunch of them: some are less expired than others!) Took in to the register to get not even a :"Sorry, we'll take them out". Enjoy! Good job on having wheat grass, though! read more

Big, clean, nicely laid out. Employees are friendly. Relatively easy in-and-out from the highway. It's no Trader Joe's, it's no Whole Foods, but it's got what you need... read more

I love shopping here ! Friendly service , cheap prices , and variety of food here ! There is a deli , bakery , and seafood section at this location. I go here all the time for my grocery needs. Oh ! They also have a fresh sushi display right next to the deli ! Omg, the sushi is so good and fresh ! It's a must try ! Lin, (the one who prepares the sushi) is super nice ! The friendly service and sushi will always have me coming back for more ! Also they have two red box machines ! :) read more

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I don't shop here regularly. For anyone that sees me check-ins knows I buy all my produce at my local produce market (cheaper and fresher) and I buy all my protein at the local meat market (not cheaper, but definitely better quality) But it is by far the largest grocery store near me. On the rare occasion when I need something from the grocery store I will come here over the Safeway that is closer to me. I'm thankful for the self-checkout as well. I always have less than 12 items and am happy to take care of the checkout myself. Parking can be an issue here, but that is not the fault of any particular store, just poor design planning for the plaza over all. read more

Overall good selection of grocery items and I found what I came here to buy. The reason for 3 stars is the lack of COVID 19 preparedness and supervision and enforcement of mask rule. I witnessed a female shopper wearing a mask on her chin talking on the phone while shopping in the freezer isle and nonchalantly getting close to many other customers who looked like they did not care either. This is a serious pandemic and for people to take this lightly is dangerous. It's just common sense that if a customer is not properly wearing a mask for quite a while that a store employee should enforce the rules, or other customers should at least report it. read more

Bad customer service. Give you attitude when she's the one who made the mistake. She need to go back to grade school as she doesn't know how to count. read more

Big FAN...of this store in San Bruno, loved unconditionally the way the cooked the spicy chicken wings ... Until the changed the recipe..... WHY!?!?!?!?!?? Please Please bring back the original spicy recipe . read more

WARNING: Cashiers will over charge you! It wasn't the first time they did this to me. Today i took a picture with my iPhone (produce garden) with the price. After going through the cash register, she charged 3 times more. I had to show her the picture and still she wouldnt accept that she was wrong. Disrespectful! BE CAREFUL CHECK EVERYTHING BEFORE LEAVING THEY WILL ROB YOU! read more

I went to this Lucky for the first time yesterday. I live closer to Safeway in Millbrae but I don't like that store so I decided to try Lucky in San Bruno. I found the entrance of the store to be well lighted, spacious and clean. Basically, I love the store. The only complaint I have is the music. Please kill it, not everyone has the same taste in music, and I found the music on Sunday morning to be so bad it drove me from the store before I finished shopping. I hope the next time I go to Lucky in San Bruno that this will be corrected. If you don't mind someone else's choice in music blaring while you shop, I recommend this store. read more

Love this store!!!employees are awesome abc they have everything I need. Cashiers are very professional and fast. Plus the meat is local and fresh. Produce has a great variety and the sushi and deli is awesome read more

It's the best normal grocery store in this whole area. Mollie Stone's is nicer (and I used to live right up the street from it) but come on, if you do all your shopping there you must be rich. Anyway back to San Bruno Lucky's. Now it's not perfect, and sometimes the checkouts have lines, but in about a year and a half of going here I've never found the lines disagreeable. NOTHING like a Safeway kind of line. Usually I'm out of there in 2-3 minutes max after I walk up to the checkout line. Why else is this particular store my favorite grocery? Good selection--as an eclectic example: they have my Myzithra cheese, they have Naan, they have a good "real Mexican food" section, and they're not usually out of anything like the big "S" is. Anyway the people at least try to be helpful and friendly, usually. They remember to give me my reusable bag discount. Parking is no problem. I'm just generally not super annoyed from coming here. Now the big challenge for Lucky to keep my business will be to lower their prices to compete with the new Target grocery department which opens July 22nd. Target has been slowly siphoning off more and more of my grocery list since I realized their old (limited) grocery section was actually pretty decent in scope a few months ago. read more

Noticed Lucky's bbq pit in the parking lot after making a run at Lowe's and had to check it out. After looking over the menu and the price list, I ended up with the half chicken. Wow! The chicken was SUPER good. Plus they gave us plenty of sauce. Major kudos for the gentleman that cooked the meat all day and to this Lucky store since I don't ever recall seeing a bbq at the Lucky location nearest my home. read more

Lucky - Grocery Near Me - San Bruno, California

Big plus for the change conversion, but for keeping the weekend tradition. Great sunny weather means BBQ in the parking lot!!! Real charcoal grilled slabs of ribs and chicken! Full slab - $13 and chicken quarters - $3.25. Comes with side of sauce too...mmmm finger lickin good! This grocery store is huge....lots of ppl going ape crazy. It's nice to see the butcher counter actually doing work as well as the bakery goods side. Ooh, when you enter/leave and see this black lady sitting down, asking for donations (I think for a church support something), don't give! She totally BITCHED out this cute little 7 yr old for selling fundraising chocolates, screaming that girl can't be there and that SHE (lady) had the store for the day. C'mon now, ppl can see you and it's not like chocolate is going to be sold ALL the time. Learn how to share, woman! read more

This review is for the bakery. After my nightmare last year getting a cake for my son's first birthday from Safeway where the design looked an awful lot like a man's peen peen, I was hoping for something better at Lucky. I am so glad I listened to a friend and tried their bakery. The staff was so helpful getting me hooked up with the best baseball themed birthday cake. I ordered white cake with the whipped topping adding strawberry's. Everyone at the party wanted to know where I got the cake, it was that good. I've been having dreams about it ever since and I'm not even a cake person. They have so many designs for cakes, you can even design your own using their decals. So so so happy. Highly recommend! read more