I won't embarrass the authorized John Deere dealer in Redding by telling you how much it was going…read moreto cost me to diagnose and then fix my D140 lawn tractor that would not start. I replaced the ignition switch and starter solenoid myself and that worked for a while then it wouldn't start again. They offered to test them, but didn't do so when I brought the parts in, but did give me a new switch. It cost me $75 for Tim's Mobile Repair to come to my house, which included 30-minutes of repair time, and that's all it took for him to fix the problem. A little clip on a plug that was part of the wiring harness broke. There is no doubt in my mind that I saved somewhere between $200 to $400 on this simple repair. Next time I'll know what to look out for. And one more thing, the dealer told me they couldn't even get around to looking at my D140 for at least 2-weeks.

Just had a lovely call with Mary who helps coordinate for Tim to come out on jobs…read more She was able to actually try and see if she could fit me in last minute, but also discuss and help give me some things to do to self diagnose whether our broken dishwasher was a dud or not so we didn't waste time or money. All around felt like a very kind experience with someone very down to earth and wanting to help. Ended up not needing them, but was impressed with their service.

Thursday afternoon 8-6-26, 2pm, 101 degrees while prepping to leave for vacation on Friday I…read moregrabbed a cold water out of our side by side refrigerator in the garage, except it wasn't cold.... The water was Luke warm. Upon inspection the freezer was defrosting, outshine popsicles were literally running down the inside! We called Tom's Appliance repair. The Technician (Brad) told dispatcher he could swing by before end of day and look at our refrigerator. Meanwhile we emptied everything that was salvageable ( flight of the bumblebee) into our coolers to try and save what we could . Brad came less than 2 hours after the first call, troubleshot the refrigerator ( older fridge) actually had the failed part in his vehicle, gave us an estimate and proceeded with the repair. Within 3 hours of our first call, the refrigerator was repaired and blowing ice cold again! I cannot say how much we appreciate the professional treatment by Tom's. Beginning with the first call to the dispatcher who bent over backwards to assist us, to Brad coming and saving our bacon, literally. We have always been happy with Tom's service but, this was OVER THE TOP. We cannot thank the employees of Tom's for the extra effort put forth to help out a customer. Truly Service with a "Can Do" Attitude!

We were so impressed by the team at Tom's Appliance. Our freezer was throwing an error code and we…read morewere referred to Tom's Appliance for service. Brad came to our home, accessed the problem (compressor fan) and recommended a temporary solution to keep the freezer equipment cool while our replacement part arrived. Part arrived roughly a week and they quickly set up a date for an install. Fabulous customer service, Strongly recommend these good folks!

Jonathon is easy to work with, shows up on time and fair pricing. Highly, highly recommend!read more

Nice guy. Took on difficult repair job on kitchen stove and made it look easy. Price was more than…read morereasonable. Online appointment system works flawlessly too.

Luke with NorCal repaired my stove today. The with Beacon…read moreappliance man created a second problem before he left. Beacon never answered my phone call. As a result I went to there office at 3:15pm.Their office was all locked up. Their business hours online says one thing And online says another business time. I started this issue 2 weeks ago. NorCal fixed the problem which BEACON created.

NorCal Appliance Repair services are the best. Constant clear communication. Chris comes out…read moretroubleshoots the problem, orders the parts, and then Luke comes out, fixes the issue and your golden! Chris and Luke are both friendly and knowledgeable. I also appreciate that they are respectful of my property, and clean up afterwards. I would definitely recommend their services.

Doug is very professional and knowledgeable. Always looks out for his customers best interest…read more I always recommend and won't use anyone else.

Doug provided excellent service! He returned my call for service promptly even though I was not…read moreable to leave a message because his voicemail was full. He came out to our residence within 24 hours and went to work repairing our washer/dryer. I highly recommend this service!

They are scammer, they ask you to sign for just showing up at your house, they will promise you…read morethey will be back, then they get paid by the manufacturer, then they claim nothing was wrong, without even touching your equipment. --------------------------------------------------------------------- After purchasing the refrigerator, we waited for a few months to open the box before putting our house on the market, in order to switch the old refrigerator with the new one. The refrigerator was in perfect condition, zero issues, with the exception of it making a very loud buzzing noise. It happens between 5 to 8 times a day on average. It will sound out in the middle of the night, also. Fortunately (or unfortunately) it doesn't last long, just about 10 seconds, only giving a very short window of time to record the sound (using whatever device). My wife went to Lowe's, and through one of the assistant manager's, Ashley, got all of the information needed to obtain the repair. After contacting FRIGIDAIRE, we were guided to go to the website and fill out a request form, including the date of purchase and the serial number, model number, and so on. We did all of that. Finally, after going through that and waiting, they sent a young gentleman by the name of Brad M. He showed up on time, and he was very nice, although doing absolutely nothing (zero, zip). He requested we should record the sound, the loud buzzing noise. He said there are different types of noises, and that our particular noise will tell him the issue. Before he left, my wife (mistakenly) signed the paper he asked her to sign. He explained to my wife that he lives in Redding, and once we were able to get a recording of the sound, just call him, he would be here "right away". Finally, my wife was able to record it while she was recording something else from the master bedroom. Immediately, she tried to call him to inform him we did get the recording, but it was the company's number, not his; and when she called, they told her, "Oh, you have to go to Lowe's or FRIGIDAIRE, go through the whole process again as if this were a new issue !". They are trying to make twice the money for the same JOB or hoping we willl go away. After back and forth, she requested to talk to a supervisor. When he came on the phone, this guy turned out to be worse than the first one. He said he was reading a note which says that "our technician tried to fix it but found no problem". It was pretty arrogant and blunt-edged "customer care". She told him she was recording him, and wondered aloud why he was lying, and did absolutely nothing. We are going to video or audio record (or both) whatever is done next. As the homeowner, we shouldn't have this as our "homework" to diagnose this issue. This is in fact, your job, not ours. If you're not trained up, we highly recommend getting the training you need to perform your job properly

To start off they do not deserve one star but you can't give 0 stars. I bought a washer and dryer…read morefrom this business paying 200 dollars a piece. The washer gets to spin and it does not matter what setting you choose it is the same. You have to reset to a different setting and then the washer starts from the beginning. I have tried multiple times to get a hold of him but he ignores my calls and texts messages. They are nice to your face but after you buy they are gone like a tornado.!!!!!!!

Best service ever 2011. I'm trying to reach him again to…read morefix the same problem he fixed 15 years ago. He and Maytag are quality. Heartbroken his phone number is no longer in service.

Tony provides quick and affordable service. I have used him for years for all my properties. He is…read morereliable and honest. He explains what is the issue and pre-quotes any repairs or even has recommended I buy a replacement when the repair cost doesn't make sense. Highly recommended.

My Maytag wash machine stopped working today. It had no power. I tried the circuit breakers and…read morethe unplugged and plugged back in method. Nothing worked. It's a top loading machine and since it was washing, it was locked. I couldn't access the serial number or model which was located under the locked lid. We purchased it a little more than a year ago from Lowe's in Chico. After two hours on hold for Maytag, I was informed that after a year, they only replace the basket and drive motor. Labor or other parts are not included. I was then transferred to their repair service only to find out it is in Davis and not in our area. I had to call for service. The very nice man had me get a hair dryer to check the outlet. Guess what, it was only that outlet. Our dryer was working on the next outlet over. After a extension cord and some moving of the water filled wash machine, I was back in business. Thank you so much!!!

Electrolux scheduled a repair with Smart Tech for my washing machine that was not working. I got a…read morerepair window. And then shortly before the service, I got a call from Smart Tech letting me know they couldn't honor the original date and reschedule it. A nice repair technician came (Richard) but he just went through the main control board to run diagnostics and said everything looked fine. Note, Electrolux online help previously had me checking codes (which cleared them). After he left, the machine started having the same non-draining problem. Called back and person on the phone said they would order a part (new drain pump) and then reschedule. A couple weeks later I call back and they say they haven't ordered part and will check with service tech again. After I call back again after being ignored for a few days I can't reach them by phone and they send a text saying to just call Electrolux back. Totally useless and a waste of my time. Over a month later and my machine still doesn't work.

I called my warranty to repair the knob on my stove. The order went to Beacon. The service guy…read morefixed the knob on my stove and created another problem that was repaired by NorCal. I spoke to the Beacon guy. He more or less argued with me over the phone. He claimed that I accused him of the problem. The missing screws (2) I had found on my kitchen floor over these few weeks since Beacon left. NorCal just left. He told me 2 screws were missing. All of my time wasted. I went to Beacons at 3:15pm. It was locked up tight. I had also phoned them time after time . No response! Thank you Luke at NorCal

Worthless: Bosch contacted them to repair my dishwasher that is under warranty. I phoned them, left…read morecountless messages, Beacon after 6 days still has made no effort to contact me. Like I said WORTHLESS !

Kevin at Appliance Doctor is very knowledgeable, prompt, and reasonable! He helped us with our oven…read moreand we couldn't be happier with the outcome! He's friendly and able to put things in terms we could understand! We recommend him wholeheartedly!!!