I have couple rental properties in the Shasta county area... I'm currently living in the Bay Area…read more I had an issue with a washer machine that stopped working at my Shasta lake property.... the tenants wanted me to replace it... but I called Tom's appliance and they were very straightforward!!! They told me the cost to give it a look over and the process going forward... they were able to fix it at a very reasonable fee.. this is a great business!!!

The lake of professionalism leaves me astounded. A simple repair has become a nightmare. I was…read moretold parts were available and would take about a week to arrive. After numerous futile attempts to get more information on when they would be back, I finally got Tom on the phone and asked why he told me one week, and then it was a month. He took offence and canceled my appointment. I have been waiting since the middle of November for my 18-month-old Whirlpool washer to be repaired. Now the process starts all over.

Jonathon is easy to work with, shows up on time and fair pricing. Highly, highly recommend!read more

I agree with all the reviews! Jonathon was quick to diagnose washing machine issue. 2 year old…read moremachine that others told me I needed to buy a new washer because to costly to fix! Parts and labor $189. Washing machine working like new again. Thanks so much.

Luke with NorCal repaired my stove today. The with Beacon…read moreappliance man created a second problem before he left. Beacon never answered my phone call. As a result I went to there office at 3:15pm.Their office was all locked up. Their business hours online says one thing And online says another business time. I started this issue 2 weeks ago. NorCal fixed the problem which BEACON created.

NorCal Appliance Repair services are the best. Constant clear communication. Chris comes out…read moretroubleshoots the problem, orders the parts, and then Luke comes out, fixes the issue and your golden! Chris and Luke are both friendly and knowledgeable. I also appreciate that they are respectful of my property, and clean up afterwards. I would definitely recommend their services.

Doug is very professional and knowledgeable. Always looks out for his customers best interest…read more I always recommend and won't use anyone else.

Doug provided excellent service! He returned my call for service promptly even though I was not…read moreable to leave a message because his voicemail was full. He came out to our residence within 24 hours and went to work repairing our washer/dryer. I highly recommend this service!

They are scammer, they ask you to sign for just showing up at your house, they will promise you…read morethey will be back, then they get paid by the manufacturer, then they claim nothing was wrong, without even touching your equipment. --------------------------------------------------------------------- After purchasing the refrigerator, we waited for a few months to open the box before putting our house on the market, in order to switch the old refrigerator with the new one. The refrigerator was in perfect condition, zero issues, with the exception of it making a very loud buzzing noise. It happens between 5 to 8 times a day on average. It will sound out in the middle of the night, also. Fortunately (or unfortunately) it doesn't last long, just about 10 seconds, only giving a very short window of time to record the sound (using whatever device). My wife went to Lowe's, and through one of the assistant manager's, Ashley, got all of the information needed to obtain the repair. After contacting FRIGIDAIRE, we were guided to go to the website and fill out a request form, including the date of purchase and the serial number, model number, and so on. We did all of that. Finally, after going through that and waiting, they sent a young gentleman by the name of Brad M. He showed up on time, and he was very nice, although doing absolutely nothing (zero, zip). He requested we should record the sound, the loud buzzing noise. He said there are different types of noises, and that our particular noise will tell him the issue. Before he left, my wife (mistakenly) signed the paper he asked her to sign. He explained to my wife that he lives in Redding, and once we were able to get a recording of the sound, just call him, he would be here "right away". Finally, my wife was able to record it while she was recording something else from the master bedroom. Immediately, she tried to call him to inform him we did get the recording, but it was the company's number, not his; and when she called, they told her, "Oh, you have to go to Lowe's or FRIGIDAIRE, go through the whole process again as if this were a new issue !". They are trying to make twice the money for the same JOB or hoping we willl go away. After back and forth, she requested to talk to a supervisor. When he came on the phone, this guy turned out to be worse than the first one. He said he was reading a note which says that "our technician tried to fix it but found no problem". It was pretty arrogant and blunt-edged "customer care". She told him she was recording him, and wondered aloud why he was lying, and did absolutely nothing. We are going to video or audio record (or both) whatever is done next. As the homeowner, we shouldn't have this as our "homework" to diagnose this issue. This is in fact, your job, not ours. If you're not trained up, we highly recommend getting the training you need to perform your job properly

To start off they do not deserve one star but you can't give 0 stars. I bought a washer and dryer…read morefrom this business paying 200 dollars a piece. The washer gets to spin and it does not matter what setting you choose it is the same. You have to reset to a different setting and then the washer starts from the beginning. I have tried multiple times to get a hold of him but he ignores my calls and texts messages. They are nice to your face but after you buy they are gone like a tornado.!!!!!!!

Best service ever 2011. I'm trying to reach him again to…read morefix the same problem he fixed 15 years ago. He and Maytag are quality. Heartbroken his phone number is no longer in service.

Tony provides quick and affordable service. I have used him for years for all my properties. He is…read morereliable and honest. He explains what is the issue and pre-quotes any repairs or even has recommended I buy a replacement when the repair cost doesn't make sense. Highly recommended.

Update: So the technician finally submitted his report to my warranty company and as American Home…read moreShield read the report to me, it's like he doesn't detail problems from the correct microwave. He's saying it's loud, when in fact it's so quiet. It sounds like it's shorting out. And so.....they denied my claim because of it!!! So here's a video taken today for proof for everyone to see what a garbage technician dx this is. If this were to cause a fire, I'd be coming for you. Sure asf. I am now having to pay for a second opinion.

Terrible company. Will charge you to show up for a warranty repair. When questioned you will be…read moretold LG doesn't know what they are talking about even though it is LG's warranty. Stay far away.

I called my warranty to repair the knob on my stove. The order went to Beacon. The service guy…read morefixed the knob on my stove and created another problem that was repaired by NorCal. I spoke to the Beacon guy. He more or less argued with me over the phone. He claimed that I accused him of the problem. The missing screws (2) I had found on my kitchen floor over these few weeks since Beacon left. NorCal just left. He told me 2 screws were missing. All of my time wasted. I went to Beacons at 3:15pm. It was locked up tight. I had also phoned them time after time . No response! Thank you Luke at NorCal

Worthless: Bosch contacted them to repair my dishwasher that is under warranty. I phoned them, left…read morecountless messages, Beacon after 6 days still has made no effort to contact me. Like I said WORTHLESS !