I had a great experience with Lumina Solar when one of the inverters for my solar panels on the roof needed to be replaced. Their team was very responsive, scheduled the service quickly, and the crew showed up right on time. The replacement went smoothly and was completed much faster than I expected. The technicians were professional, efficient, and respectful of my property. I also have their SolarInsure 30-year warranty, which I highly recommend to anyone installing solar with them. Because of that coverage, the inverter replacement was fully covered and I didn't have to pay anything out of pocket. It made the whole process completely stress-free. Really appreciate the prompt service and hassle-free support--highly recommend Lumina Solar! read more

AVOID AT ALL COSTS - I am a real-estate investor and multiple homes owner, and all of the properties I work with have solar panels. I am not new to the process, experience, or services rendered when it comes to solar panels. Working with this company has been the worst experience I have had to deal with, ever. They don't understand basic transactions with the electric company; they don't know how to smoothly transfer ownership from one party to another during a sales process; and to top it all off, they work extremely slow and are horrible with communication with their customers leaving you wondering if you are just stuck out of luck because they are "ghosting" you. Please, before deciding to work with them reach out to me and learn about my experience with them compared to other solar companies in the DMV area. I will be happy to take the time to save others from this headache. read more

Horrendous experience on the phone with a customer service representative, "Jordan," and her supervisor, "Kelly" - with the sum total of the conversations being that Lumina discriminates against all residents of Baltimore City in refusing to conduct business there. I called Lumina on August 12, 2025 to inquire about scheduling a consultation for the potential installation of solar panels on my Baltimore City home. I was promptly told by Jordan that Lumina no longer operates in Baltimore City (despite there being no note of this on their website) due to "permitting issues." I immediately asked to speak with her manager. After being left on hold for 10+ minute (I am sure they were hoping I would just hang/give up - no such luck), Kelly got on the phone and explained that Lumina wants to maintain a "clean" - yes, CLEAN - business pipeline and that Baltimore City just does not fit with that "business goal." Clearly, coded language was being used - I quickly got the impression that, while there may be bona fide permitting issues in Baltimore City, Lumina's purported business decision was based in other factors that Kelly was not going to share with me. I then terminated the call. I doubt Lumina will remain in business once the federal solar panel tax credits expire, but on the off-chance they do, I would never even consider them as an option again for any service after this interaction. read more

Had a leak under our solar panels with heavy rain. A roofer came out and could repair leak but solar panels would need to be removed in the meantime. Explained to Gabe with Lumina the situation and he assured me his techs could fix while taking off the panels. Without any heavy rains things seem ok. Then leaking started again. Gabe had 2 guys come out and claimed the leak came from the fascia near the gutter. Our roofer said that was impossible because the leak was too far in and saw the problem. Now Lumina claims they do not do residental properties even though they took my payment. Looks like I will have to sue with small claims court to get my money back since they did not complete what they claimed to do. read more

We've interacted with at least a dozen different people from the company, and their internal coordination and back-office communication appear disorganized. From the customer's perspective, the experience has been confusing and frustrating. A major oversight occurred in our contract: the final schematics were never sent to us for approval. We only discovered this the night before the installation was scheduled to begin. The battery and inverter installation took three days -- two more than planned -- forcing us to rearrange our work schedules on short notice each time. We then failed the county inspection, are waiting for an electrician to return yet again, and still have no confirmed date for the meter move or panel installation. Every company has its challenges, but Lumina's shortcomings in customer service and communication stand out. If you're seeking a smooth, well-managed solar installation experience, this may not be the right company for you. read more

We had a seamless experience from receiving the quote, installation, getting the system up and running, to resolving a minor error code (pepco meter wasn't registering our consumption). The system produced and accurately registered our production from the beginning. They also helped us with our paperwork for any tax credits and srecs. Tim was responsive and quick to book any appointments even after the system was installed. Customer service like this is what we need in every sector. It is extremely rare to have a company be as responsive as Lumina. We've had a lot of services completed throughout our years of home ownership and this is one of the best experiences we've ever had. read more

TLDR: Careless mistakes; excuses; lost money. Unfortunately, I'm now 4 months post-install and still not operational. Although highly recommended as a reputable, professional, knowledgeable company, my experience should serve as a warning that the hype isn't always correct. Signing: I was in the solar auction process and waiting for the final bid announcement. Lumina told me they'd give a deal just as good as what I'd get if I waited. Turned out that my bid was eventually assigned to Lumina but what they contracted with me was almost $1,000 more expensive for the exact same product. They also pressured this by saying that waiting for the bid would have me competing in county reviews with everyone else who was in the auction. See below re: interconnection... Equipment: I had specifically discussed wanting solar batteries in my basement. My whole system was designed and setup around this premise. Well into the process they updated me that this wouldn't be possible and that the batteries would have to go outside. I absolutely had not wanted exterior batteries but at this point was left with no choice. Not only is this worse for the longevity of batteries but it also required me to cut down landscaping to make space. Inspection: FAILED. They neglected to review their paperwork. Had to reschedule another inspection, losing more time in the process and pushing my entire project back. Interconnection: The lost time on inspection pushed me into the timetable of everyone from the solar auction. By this point a backlog had built up with PEPCO. The "1-2 week" timetable became "more than 5 weeks" because of that. They also failed to provide me with completed paperwork, requiring me to sign documents with blanks and certification of stuff I had never received, all in the name of 'getting it to PEPCO as soon as possible.' Occasionally I would see some email attempt from Lumina to contact PEPCO for an update but with no progress. Eventually I just contacted PEPCO myself, by phone, and spoke with a supervisor who told me they would review it the next day. At every point throughout this whole ordeal my "project manager" offered excuses about how great Lumina is and that, hey, doesn't matter because think how happy I'll be once it's up and running. I don't really take well to platitudes or that kind of nonsense, especially when I've now lost $1,000 on the signing for a timetable that made no difference, and $$$ hundreds more on summer electric bills that should have been covered by solar (not to mention all the SRECs from our overproduction). As of today, 4 months since install (7 months since signing), we still don't have an operational solar system. The only reason Lumina is getting 2 stars instead of 1 is because the day-of install team was great. read more

*******UPDATE Aug 18, 2023********* Since posting this review, my wife received a phone call from the owner. He was rude, unapologetic and most importantly unprofessional. His main point of the phone was to harass my wife into admitting that they were not at fault instead of trying to find resolution. Sir, whoever you are, you are a subpar human to treat my wife this way. I wrote the review and if you have a problem, it is with me and not my wife. You just proved my point that your company is unworthy of further business. We can disagree without it being personal. You just made is personal. I will match your respect, but I will exceed your disrespect. That is my word. ************************************** We engaged Lumina Solar after talking with several other solar companies in the area to install our solar panels. They were not the cheapest, but after looking at their online reviews and working with their rep, we decided to go with them. Installation went fine although there were some small problems with communication. There was no complete handoff once the project was done or anyone to walk us through what to expect next. For that, I had to initiate phone calls and emails. Ok, that's done and everything is working fine until I started noticing water spots on my ceiling. Initially, I thought it was the HVAC in the attic that we were having problems with. Called a contractor out to check it out and it wasn't the problem. Then we got a heavy rain and when we went up in the attic, we saw our roof was leaking from several different spots. No leaks prior to solar installation so maybe they unintentionally messed something up. Called Lumina and they said they couldn't get anyone out for almost a week. Meanwhile it is raining like every other day. I kept emailing the customer service rep Mr. Brown and he sends me forms to sign stating they will charge me if the roof problem is not due to installation. Finally, the guys who installed the system say to us that it was probably something they did and they will come back and take care of it. Then the company sends another guy out and he says the opposite. Now we done had 2 weeks of rain on our roof and after them saying it is likely they could have done this; they are totally absolving themselves of any wrong doing. They told us to hire a roofer. Now its not like we were asking them to give us a new roof, just fix the small problems that they likely caused. We are talking at best a couple hundred dollars of repairs after paying them $50k to do an install. After going back and forth, they denied any responsibility. Needless to say, this is not over by far sight for me. On principle any customer focused company would have handled this differently. If I ordered a steak from a Ruth Chris and there was a foreign object in that steak, I know for a fact they would have either taken it off my bill or offered me something for the inconvenience. Partly because they would want me to come back. I guess since solar is a one-time purchase, they don't care about taking care of me. Chose wisely if you are looking for your solar install. read more

Lumina installed our solar array in 2022. It was a challenge to design and optimize a system for our property and we really appreciated that Lumina was willing to work with us and get creative to get us the system we wanted. They have since continued to support us as we have, for example, looked into getting battery backups for our system. I will say that we had a few hiccoughs during installation that I think probably should have been avoidable. Lumina was, however, extremely good about taking ownership of these issues and making sure that they were resolved to our satisfaction. read more

We live in what we knew could be a challenging spot for solar but really wanted to get it. I heard from neighbors that Lumina was careful and stood by their work and so reached out to them. Lumina did a careful review of the site and the surroundings, including our trees, using 3D modeling based on remote imagery (apparently more sophisticated that the 2D based estimates normally done) and told us that solar was highly unlikely to be practical for the site and that they could not in good conscience sell us a system. They noted that either we would have to cut down multiple trees (which would defeat much of the purpose of the solar to begin with) or that the panels would take over 30 years to pay for themselves. I really appreciated this exceptional honesty and integrity and believe it says a great deal! read more

I wrote a review a few years ago as we were having a lot of problems with our 24 panel system with a Tesla Powerwall. I was not pleased then and the nightmare continues... First let me say there is nothing wrong with our design, there was nothing wrong with the professionalism of the installation...my issue has always been the repeated failures and the means in which the management at LUMINA has denied, deflected or ignored my complaints. 3 years after the install we are still having issues, the most previous one is from the storm that traveled along the east coast last August 2023. We experience a grid outage last lasted several days. During this time our system failed and it didn't just fail with the panels themselves, or the charging, but the Powerwall also failed. The system would go down, reboot (not sure if that is the correct term), and then the process would start over. This happened 47 times in one day, eventually damaging our $12,000.00 Monogram fridge, which we had to replace. Not a word from LUMINA on this. Here we are August of 2024 and the system has not been repaired. Oh yeah, LUMINA has been out, approx 8 weeks ago they came out and pulled 12 panels off the system so they no longer charge the Powerwall. I continue to get the excuse that they are working on it, but have no idea what that means. I asked LUMINA for a contact number to any entity within LUMINA, such as an Advocacy Group, but they would not provide, since then I have had to contact the BBB, Attorney General, State agency that mediates with Solar companies and I have retained an attorney to assist me in my endeavors to resolve. I am seeking a complete removal and refund for my solar array, and I know it will be a battle as LUMUNA has repeatedly passed me from manager to manager only to start the process over and over again... read more

Although I am not a Lumina Solar customer, I am a believer after speaking with Kurt. I am already planning an install with another entity but did not do a product/cost comparison. Kurt saved me from the mental anguish and remorse I was beginning to feel from not knowing. Lumina was responsive to my quote request and Kurt was gracious enough to review my signed contract and offer feedback. I would certainly recommend Lumina per their responsiveness and an honest assessment of your solar needs - all communicated in plain language to ensure potential customer understanding. Thanks again Kurt, you represented Lumina well! read more

Customer service with regards to servicing system is terrible. My system was installed in fall 2023. I have an array down during peak months for a month. They sent a technician out only to tell me he could not fix it by himself. I paid almost 57 K up front with less then a year on system I expect it to produce during the long days of summer read more

The odd issue I mentioned previously wasn't an odd issue, it was a warning sign about this companies faulty work. Terrible customer service. Alex Ticu has been our sales rep and he has done little to help to the point of saying things like "can you tell us more about the noise or no?" This being in response to lumina having to come back out and secure dangerous, loose, shaking panels that were installed improperly. Buying a 50k solar system from a company who clearly cannot correctly install, wont support, and is rude isnt something I recommend anyone else do. Btw. They have me schedule for about a month and a half now until someone will come tighten the panel. I hope no one gets Injured from their work in the meantime. read more

Andrew Cimino was wonderful! He explained everything I wanted to know about solar panels and walked me through the entire process; and, answered all the questions I had. The installers were terrific! Exceedingly nice and did a wonderful job-even found a way to keep the conduits inside the attic vs on the outside! Couldn't have asked for a better crew. read more

I am incredibly pleased to write a review for Lumina Solar. Hopefully in this review, I can paint a clear picture of my experience. Lumina was the third company I looked at for solar power and the one that gave me the best value. The other two companies I will call Company A and Company B. Company A is a huge company. When I sat down with them, the numbers were not very impressive (offset vs price to own). The rep leaned too heavily on the BIG name of the company.  I just did not see a value. Company B however, gave me an IMPRESSIVE offset number and said I would not have to pay a thing. The rep really pushed for me to lease the system. I had no interest in leasing the system. He told me the "round about price" of owning the system and was somewhat dismissive of my desire to own.  Again, the price to own was TOO HIGH for that IMPRESSIVE offset. The numbers were not to my advantage. Then I met Alex Ticu at a Home Show. Alex was very laid back. I walked past his booth thinking "this little company does solar"? I was already discouraged from talking with 2 much bigger companies, but that little voice inside my head insisted I speak with him. Eventually Alex was in my home. The offset number he provided, was surprisingly good. The price .... I ran a few numbers and it was "on-point"! I signed the paperwork to own the system. The story is the background. This is why you should choice Lumina Solar: Alex Ticu - Upfront and honest. Not pushy! He provided all options upfront as well as the positives and negatives. He also thoroughly educated me about Solar Power and the full financially benefits.  The post-sale support is amazing.  If I had a question, he had the answer, or he found out the answer. He is passionate about solar and it rubbed off onto me. Alex is the MAN! MaryKate Brown and Erika Murray - Post-sales support is also amazing. Always communicating with me, every step from start to finish. Alex, Ryan, Drew and the rest of the crew - These electricians worked their butts off. Very professional. Answered all my questions that arose while they were onsite. I asked them to wear a mask while in my home. They complied and did NOT complain about it. I get compliments from my neighbors about how good my system looks, compared to other homes in my neighborhood. About 40% of my neighbors have solar panels on their roofs. Overall, call Lumina Solar. Do not under-estimate them because of size. I believe this to be their second biggest advantage over the competition. The biggest asset Lumina has are the people that work for the company. I hope this helps you make your decision easier. Reach out to Lumia Solar. read more

We have our ground-mounted solar array installed and operational, recently. The solar installer was Lumina Solar, Inc. They did outstanding work. We were particularly impressed by the knowledge, skills, accessibility, and professionalism of Lumina's representative, Kurt Bradshaw who worked with us throughout the process. Kurt made the entire process exciting and an enjoyable experience for us. We decided to go with Lumina Solar for installing a ground-mounted solar array on our property after talking to various companies and organizations. We are happy that we made the right decision. Lumina Solar demonstrated high professionalism, skills, and customer-oriented work style. Soon after we started the contract work, we realized that the solar project was a multistage complex process involving site survey, system design, multi-component permitting process, structural and electrical foundation building, solar devices installation, and the final operation approval process from our electrical supplier which interfaces with our solar system. Lumina Solar made the process seamless with high quality work throughout. We particularly want to express our appreciation of Kurt's work in walking us through the entire process. He was patient, personable, professional, and extremely knowledgeable about the process. He would explain to us, answer our questions, and even take our calls or communicate with us during weekends and on his holiday breaks. Kurt not only made himself available to us 24/7 before the completion of our solar project, but also continues to respond to our questions after the completion of our solar project. His work made an otherwise anxious process an exciting and enjoyable experience for us. We felt that what makes Lumina Solar a particularly great company to work with is their effort in customer care and communication. All members of Lumina's team have been quick and transparent communicators; whenever we called to ask questions, a live person was available to help. We also should call out another Lumina staff member, Mark Walker, who oversaw the work on many steps of the solar installation process. Like Kurt, Mark was incredibly knowledgeable and always available to answer questions we might have, and was frequently on site during the installation work. Installing a ground-mounted system is a multistep process perhaps a bit more complex than rooftop solar installation. All the Lumina Solar's staff and contractors worked on the project were excellent through all these steps. In addition, the company is deeply knowledgeable about local, state, and federal regulations as well as about the financial rebates. In fact, Lumina Solar helped us process many of the applications needed to obtain federal, state, and local green-energy credits and rebates that we are qualified to have! We have had a great experience with Lumina Solar and recommend them 100%. read more

Lumina - Solar panel on residential property installed by Lumina solar! Great experience working with them, from start to end! - Solar Installation Near Me - Baltimore, Maryland

I had checked other companies and after hearing about Lumina from my neighbor, I decided to contact them. My neighbor mentioned the great service that Catie Meck provided therefore I reached out to her immediately. Catie has been an excellent rep from the start. During our first virtual meeting she was able to answer all questions regarding the process and cost of going solar. She was never pushy and was very honest about the number of panels, production and process. She replied to emails promptly and was virtually present during every step of the process. The professionalism of the installation team is also worth mentioning as during these difficult times you want to make sure everyone wears the required protective gear. Every member of the team fulfilled my expectations. read more

Courtney was great to work with. She was patient, kind and courteous answering all of our multiple questions and calming our fears. J.T.

Lumina Solar is an exceptional solar panel company focusing on customer service and satisfaction. I know first hand. The people who work at Lumina including the sales representative, office staff, and installation crews are professional, transparent and detail oriented. I developed a rapport with the Lumina salesman, Steven Coffman. Steve explained the full process at our initial meeting and subsequently during each phase of the solar panel process. Several times Steve replied to my after work emails immediately! The Lumina staff people prepared my HOA approval so expertly that I received a fast approval without needing amendments or clarification. The electricians and panel installers were professional and worked on my home with care and consideration. I value greatly the care they took with the roof installation of my solar panels. I have only positive feelings about the company and recommend them without reservation. I was very happy that several workers spoke very well about the company too. If you are planning solar panel, contact Lumina Solar and ask for Steve Coffman. read more

The solar provider market has become very competitive. You can get proposals that have been done by hand on the back of the napkin, some "let's go crazy put a bunch of solar panels in each square inch of the roof" others do sophisticated software analyses in order to build the solar solution. The serious contenders are providing realistic systems and credible estimates with respect and sanity. As a good consumer you need to get several estimates. For one of these estimates I highly recommend you consider Lumina Solar (www.luminasolar.com). Colin Gload from Lumina Solar provided the most in depth solar analysis and a optimal solar design. The analysis from Lumina is based on LIDAR data in addition to solar factors (latitude, longitude, sun-peak hours, etc.) and the power consumption history, these are standard calculations in the industry. LIDAR data is built by laser scan via satellite or plane flyovers that detect structures (buildings, trees, and anything that is on Earth). Lumina does this to produce the best and optimal placement of solar arrays. I went through a lot of companies and this was definitely the most in depth and clear analysis of the potential of solar in your rooftop. As an engineer I appreciate that level of detail. BTW, they are also, are certified to integrate a Tesla Powerwall to the solar system if you which. From the analysis, Lumina will derive an elegant design (no "Tetris playing" with panels like some companies do). The design would optimize your home's dependency on fossil fuels while at the sametime save you money. This is a serious company and you will be surprised that after all set is done, the cost of the system is reasonable and realistic. There a few out there you must be scared of. You will also be presented with numerous alternatives how to go about the transition to solar that fits your budget. read more

This company is rude and they do not pay attention to your needs. Just want your money. I had a company previously save me because they were about to install solar on my home that would not have benefited me . DO NOT BUY FROM THIS COMPANY. I spoke with someone named Natalie. read more

The crew for Lumina installed our solar today in NW DC and they were fantastic. Every person was professional, kind, courteous and very hard working. It was a big project and they all did a great job and were very considerate the entire day. In particular, Tyler was excellent. He could not have been more helpful when explaining the installation process and he was a pro the entire day. Delf was another member of the crew who worked very hard and was also very nice and courteous. We appreciate not just the hard work the crew did but also the exceptional way they completed the job. read more

Shane Williams was a great sales person. He was very personable and negotiated a reasonable price for our solar panel systems. The Lumina installation team was very professional and nice. We had an electrical problem a few days after the installation and they sent an electrician that realized the problem wasn't related to their system but still took the time to fix it. He also took the time to go over the whole electrical system of the solar panel. I would recommend this company for anyone! read more

I worked with Lumina to design and install a solar system on my new house. I couldn't be more pleased with the result! Thanks to Erin and her team the whole process was explained every step of the way and handled perfectly. I would recommend to anyone interested in solar energy to call Lumina. read more

We are saving money and helping the environment. Lumina Solar made it easy. Zac is very knowledgeable, a patient explainer, and always quick to respond to our questions. read more

We are very pleased with the solar panels, battery and energy system installed by Lumina Solar. Their sales pitch was informative, more than pressure sales. We discussed options available for solar and we selected Lumina Solar after considering two other companies. All of their team members were professional and thorough. We even experienced a small problem with our installation and their CEO stepped in to make things right, without hesitation. We highly recommend Lumina Solar to anyone who is actively looking to install solar panels for their home. read more

Lumina Solar, Inc. was a great company to work with. Cost was competitive, service was outstanding. Shout out to Catie who was the point person extraordinaire who patiently answered my endless questions, The installers, Vinny, Eli, Tim and Ben were competent, conscientious, efficient, communicated what was happening and did an outstanding job of replacing brick work that needed to be moved for trench. We highly recommend them. read more

I contacted Lumina Solar to help me analyze a site that I am considering for the construction of a new home. The site is completely wooded with many tall trees that can not be removed, so I was not at all certain that the site would get enough sunlight to make a solar installation worthwhile. Initially I called Lumina to ask some basic questions about my situation. I spoke with Zac Hare, who was very helpful in this initial call. I called back about a month later to see if they would be willing to meet with me at their office to look at my plans in more detail, which they agreed to do. In the office Zac used software to build a 3D model of the site, including the trees, which allowed us to test different house orientation scenarios to determine how much sunlight rooftop panels would receive throughout the year. It was very impressive. Ultimately we determined that a solar installation at the site would be possible and worthwhile. Lumina solar did all of this free of charge for a possible installation that is 2-3 years in the future. They took the time to work with me with no expectation of an immediate return on their investment. Another company that I talked to was clearly not interested in working with me at this early stage. Not so at Lumina. While I have not used Lumina to install a solar system yet, I hope to on my next home. What I experienced was a growing company staffed by enthusiastic people who are passionate about what they do, and have the tools and knowledge to help their customers make the right decisions about solar power. If you are considering a solar install, you should give Lumina a call. read more

They did what they promised professionally. That in itself is rare. I was impressed with their service.

I worked with Mike on our solar project a few years ago. He redefined my idea of a "sales guy." He is ethical, honest, and organized. Every step of the way he was a pleasure to work with. I highly recommend Mike and Lumina Solar! read more

This is my first Yelp review since I never write these things. I found the owners of this company to be very immature and a bit bro'ish for my taste. Other companies seems more experienced, knowledgeable, and professional. read more