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    Lusso

    4.4 (61 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 3 months ago

    Services - Lusso

    Custom cabinet construction

    Home interior design

    Partial home interior design

    Lusso Photos

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    Recommended Reviews - Lusso

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    My custom reclaimed wood had be chopped because of Carrie's measurement mistake.
    Takae F.

    This show room might give you a nice impression, all of the employees seem to be nice. I had Carrie Gunn as my sales representative and she seems to be polite, professional.....Until there is a problem, TONS of problems. Words can't describe how awful my experience was with Carrie. Again, she was kind and listening to you as a client and you are almost convinced how reliable she seems to be UNTIL you have issues with/by her, then she would start acting like she did nothing wrong and ignore you(email, text, phone..) and eventually BLOCK your calls and DISAPPEAR even when the project is unfinished. That's exactly what happened to me. "Don't worry!", that's what she used to say very frequently, DO NOT trust her. Here is the some of the major things she messed up with my project( Believe it or not, I have many more). 1. Making mistakes on cabinets measurements       - measured 6" shorter than the actual dining area so cabinets had to readjust later. 1-2" different could happen but 6"?!        She admitted to this mistake and offered me some sort of discount, but she didn't credit back to my card I used for the payment originally, instead, she promised to mail her personal check to my address but it was NEVER delivered. She finally agreed to bring it in person several weeks later.     - She measured wrong for the upper cabinet(Floating shelves) area and I had to cut off my custom reclaimed shelves that I ordered exactly by her measurements.  What happened was that my Hood is 36" and Range is 30", so in order to make both of the piece to be center aligned, the upper cabinet had to be shorter than the lower cabinet, but she did both upper/lower cabinets exactly the same length. Hello?! You don't have to be a scientist to figure out you need to fill 6" gap, especially if you are selling those cabinets for a living.  BTW, there was absolutely NO APOLOGY from her about this ridiculously entry-level mistake.     -I wanted to get the specific microwave and trim kit so I asked her to check the size(cutout, outer size, I even provided the web page to see all info)prior to the purchase, she told me it'll be no problem to fit it to the cabinet. But after I purchased both, we found out that the trim was too wide for the cabinet (3" wider than the cabinet's outer)and she again didn't admit to her mistake and kept repeating, "It should be no problem". Obviously she didn't check the info I sent thoroughly enough.  So due to her "mistake", I had to contact the vendor directly to ask about rebuilding it again. It easily brought a 2-3wk pause for my project. 2. I called her several times to visit us so that she can take a look at the measurement mistake she made. She replied that she'll do that but after she ignored my numerous amounts of phone calls and texts, she decided to ghost me, instead of owning up to her mistakes and discussing with her client. 3. Lastly, blocked my calls and disappeared even though, she knew that I still had to get the quote of the last piece I was hoping to order and didn't even bother to send another representative to finish my project. How childish.  Yes, I agreed that we had lots of altercations(yelling!). Especially, when it was about cutting my custom shelves because of her mistake. What she said at the time was  "Go ahead, you can sue me, I have all paperworks with your signature on it!"  After this feud, we both apologized to each other and agreed to work on the issue to find a solution....then suddenly she's decided to be GONE, why? Simply because she knows what she did was wrong and doesn't want to be accused. Carrie was really UNTRUTHFUL and UNPROFESSIONAL . Even my contractor was shocked how irresponsible she is. You might have some issues with your customer and feel uncomfortable from time to time, but disappearing from an incomplete job is never the option if you're real pro, Obviously She is NOT, And ironically, she said she's THE MANAGER.  The last text I sent to her(it was read by her) was June 4th, 2020. It's June 25th, 2020 today. There was absolutely ZERO following up from her about my project or the last missing piece I was asking for the quote. If I could, I'd give five NEGATIVE stars to their service. Although, I'd lend them one positive star for the good quality cabinets.

    Sean H.

    I have been shopping at many stores for my remodeling needs until friend recommended me to visit Lusso. They not only have unique, high quality products at reasonable price, there are also high-end product lines. This is a young company and selections keep growing based on customer feedback. They also provide design services. I bought engineering hardwood floor for my whole house and large format tile for my kitchen&bar wall. My contractor likes the quality and the results speak for themselves. Leon took care of my sales and customer service so I only have one person to deal with. He has been prompt and easy to work with. This place is highly recommended.

    Matte Light grey textured tile from floor to wall
    Nancy Xinyi J.

    We recently got tiles from Lusso to remodel our two bathrooms. We really loved them. Their tiles are very reasonably priced and look very elegant and modern. The quality is also top notch. They have very good customer service. Their designer offered free design advices and were always available to answer additional questions. We had a very pleasant and smooth experience. Their tubs are made with matte stone and look very luxurious. We would've got their tubs too if our bathroom is a little bigger.

    Remodeled bathroom with lusso tiles and vanity
    Qiumin X.

    We remodeled our bathroom with Lusso tiles, vanities and polystone top. Lusso's products are elegant, high quality, and very good price. We checked out dozens of stores in Bay area, and liked Lusso the best. They display fewer but carefully selected high-end tiles, and we immediately loves one of styles. Their designers are fantastic, very nice and friendly and helpful. No store at Bay area provides similar service like in Lusso. Linlin helps us draw a design that layouts 18*36 tiles beautifully. She also helped us customize the cabinets to size of our bath and the location of the water pipes, that saves a lot of labor of our contractor to move the pipes. We're very satisfied with the appearance of our new master bath. We have moved in for 3 months, and so far the products are great. Their new store now have more products on display and new stylish bathtubs, and I want to buy it next time when we have more space :)

    Zixuan W.

    Got our engineered wood flooring and tiles at Lusso, the product quality is great as well as their customer service. They are not only providing the products and also give customers helpful design consultation and inspiration. They could also give ideas about how to choose base board, grout color, trimmer etc. to match their products. Highly recommend someone who is looking for flooring, tiles with high quality, reasonable pricing and good custom service.

    D. L.

    I highly recommend this place. I recently remodeled my kitchen and purchased some Alice shaker style cabinetsfrom Lusso. The overall experience is pretty slick. Carrie from Lusso designed the cabinet layout and iterated the design to accord my requirements multiple times with great patience. The cabinet also looks good, even the shaker one has a quite modern look which I prefer.

    White european shaker, not finished yet but I like it a lot
    Xiguang C.

    I am working on my small invetment property remodeling and my contractor suggested me to go K-Z for kitchen cabinets. I saw this store has "tile/hardwood/kitchen/bath" when I was drving to K-Z near Montegue and Oakland Rd. The showroom was not very ready when I got there but still have many selections. Not like other stores' sales, they got real designers! I got my design in slightly less than 30 minutes wait. And I compared the price for similar european shaker cabinets, and Lusso gives the best price on the market. Delivery was about 10 days and my contractor told me the quality is good. Considering my limited budget, I think this store gives me a decent results.

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    Page 2 of 2

    Ask the Community - Lusso

    Does Lusso accept credit card payments?

    Yes, we do.

    Is there a showroom here to look at different bath and kitchen styles and layouts?

    Welcome to Lusso Group. We have cabinets brands in different price range. such as Alice/Fabuwood/Belmont/Kitchen craft/Europa/Bauformat/Lusso/Crystal/BT45.… Read more

    View All 3 Questions

    Review Highlights - Lusso

    I worked with Carrie on a few projects and had a great experience, she is very professional and helpful.

    Mentioned in 10 reviews

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    KZ Kitchen Cabinet & Stone

    KZ Kitchen Cabinet & Stone

    4.3
    (169 reviews)

    We were shopping for closet organizers for our remodeled home and visited several big-box retailers…read moreas well as online stores. After visiting this store, we were very impressed and satisfied with both the products and service. Their closet organizer systems offer great value, and the designer was experienced, knowledgeable, and very helpful throughout the process. We simply provided the dimensions and shared our expectations for each of our four closets, and they created designs that matched our needs perfectly. We are very happy with both the final designs and the quality of the products. Highly recommended!

    Edison Ye of KZ Kitchen was masterful in designing our kitchen. His product knowledge was very…read morehelpful in new kitchen. We did our work ahead of our meeting with Edison. We had measurements and some ideas of what we wanted. Once contracted, their in-house installation team later came out of verify our measuring skills. We agreed upon the price for both cabinets and the installation, we set a date. Keypoints: They had all material in stock. They offered to start demo work the next day. We were not ready, we took a week to clear and pack up kitchen. The whole process took 7 days, not weeks as other contractors quoted us. The installation team was the hardest working I ever seen. They cleaned everything up and disposed of all demo materials. I starting quoting the kitchen project 3 years ago and the pricing and project time were very expensive and told it could months to complete . You can do this project on your own. Hire yourself, be the project manager yourself. Ask for better pricing like you are a contractor , and hire KZ Kitchens for both product and the installation. But go in prepared too. They didn't do the lights in the picture. The was Delton Electric in San Jose.

    Excelle Kitchen & Bath

    Excelle Kitchen & Bath

    4.9
    (28 reviews)

    Our contractor recommended this place and coincidentally we also found this place through our…read moreGoogle search as we needed a showroom for some visual inspirations. Anthony Cao, the owner, is super nice, knowledgably and pleasant to work with. They carry a couple major lines of cabinetry. I was able to find the brand that is slightly taller 34.5" that fits our needs (vs the standard 33"). The shop's focused on custom made or semi-custom made cabinetry. With my odd size vanity requirement, they were able to quickly offer a 3 cabinet solution that covered my needs. They will also suggest a couple countertop places to shop for and ordering via Excelle gets you a 10% discount. I visited the shop multiple times and happy to report that the experience has been consistently pleasant. Good coffee, good music, sound advice and they are super patient to let us visualize the colors and styles with different samples. Lead time is reasonable within a week for us and delivery was trouble-free.

    Highly recommend Excelle Kitchen…read more It took us nearly three months to finalize our design, as we went back and forth on numerous options. We were set on using Shiloh Malibu cabinets with a reeded design and built the entire kitchen around this focal point, which made the design process both complex and unconventional. Throughout the journey, Kailun created what felt like 20 different design iterations and cost estimates, helping us carefully evaluate every possibility. In the end, we couldn't be happier with the result. The quality of the Shiloh cabinets is outstanding. The natural wood tones give the kitchen a warm, organic feel that is anything but bland. The variation in the wood grain makes the space feel truly unique and custom. We decided to mix two different wood tones, which initially made us a little nervous, but the final outcome exceeded our expectations. The soft-close features are excellent, and the craftsmanship is evident throughout. We highly recommend Kailun and the team to anyone looking for a thoughtful design process, exceptional service, and beautiful, high-quality cabinetry.

    Kitchen Reface Depot

    Kitchen Reface Depot

    5.0
    (382 reviews)
    $$

    I can't be happier with Kitchen Reface Depot. They are incredibly professional. From the initial…read moremeasurements to showroom visits, every step of the process was smooth and stress free. Paul is friendly and knowledgeable, and Kennedy is always responsive, answering all my questions promptly. Andrew and Miguel were the installers, and they were friendly and polite, which made the process even easier than I expected. They were also very respectful of the space and extremely careful when moving things around the house. Their installation work was flawless. The transformation turned out exactly how I hoped. They truly brought my vision to life. I chose a greenish-gray color that complements the rest of my home, and I was going for a super modern look--they delivered exactly what I imagined. This company clearly cares about his customers, and at no point did I feel pressured. Refacing made so much sense! They can reface all the cabinets throughout the house, not just in the kitchen. That's what I did, so make sure to ask about their full home services. I only had to empty the cabinets for less than a week, and now I get to enjoy the bathrooms, laundry room and a kitchen that feel completely new. Thank you!

    We just completed our kitchen remodel and we are so pleased. Thanks to Paul and Kitchen Reface…read moreDepot, we now have a functional, well thought out and gorgeous space. The process was smooth thanks to Paul's experience, professionalism, expertise and easy-to-work with, flexible demeanor. I have heard my share of horror stories but I'm so please to say that our overall experience was quite pleasant. I wouldn't hesitate to recommend KRD to friends and family.

    Wise Builders

    Wise Builders

    4.8
    (280 reviews)

    We had an excellent experience with Daniel from Wise Builders on our kitchen remodel. From the…read moreinitial consultation through completion, their team was professional, organized, and easy to work with. Communication was clear and consistent, so we always knew what was happening and what to expect next. The craftsmanship and attention to detail really stood out -- from the cabinetry and countertops to the finishes and overall layout. The crew was respectful of our home, kept the job site clean, and stayed on schedule as much as possible. Any questions or small adjustments were handled quickly and professionally. The final result exceeded our expectations, and our kitchen looks and functions better than we imagined. We would absolutely recommend Wise Builders to anyone considering a kitchen remodel and would gladly work with them again!

    The one bathroom in our 1918 house was in serious need of an upgrade. We chose WISE because they…read morewould hold my hand through the design and build process. All prior interior work in our house had been done by handyman. I really appreciated the communication from our project manager Marc. He created a WhatsApp chat with me and the incredible designer Jocelyn. They were both consistently responsive to any of my questions or concerns -- and opened my mind to design options. Jocelyn spent time in our home, drafted plans, took me shopping, and sourced all the fixtures. From her spreadsheet I was able to find less expensive options for some items. I appreciated the input and control I had on these expenses. Since we needed to move out, I had a tight timeline for the project -- mid October until Thanksgiving. Marc and the team did their best despite City of San Jose delays with inspections. We were able to move back in before the final inspection. Every member of the team was kind and courteous. Marc also did a great job working with the window vendor that specializes in older homes. I'm rating the experience a 4.5 out of 5 for two reasons. I was disappointed that the medicine cabinet, switch plates, and hooks were initially installed unevenly (it was corrected). I expected more attention to detail. And I was disappointed in the wear & tear that happened on my wood floors as well as the overall dust in my dining room. I was warned that things would get dusty -- but didn't understand the extent and would have packed away more things. WISE offers lots of support with design -- they could also offer as part of their package a full cleaning! I offer this feedback to help others calibrate their expectations. Overall it was a positive experience. I waited several months to post this review until I returned from travel and could see how things were settling after regular use. I'm loving the new bathroom and recommend WISE.

    Golden Touch-Up

    Golden Touch-Up

    5.0
    (18 reviews)

    My tub was in need of some much needed attention, especially for a rusty spot by the drain. Azamat…read morealmost immediately responded and did an incredible job refinishing it and fixing the rusted area. He was very friendly and communicated everything very clearly with what he was going to do. When completed, he immediately followed up on what was and wasn't covered under the warranty and how best to clean it. I can't believe it's the same tub I have already referred him to three friends who are also looking for someone to do some refinishing work at their homes. Thanks, Azamat! I

    If you are here on yelp researching reliable, hard working, efficient cabinet painting for a…read morereasonable price, then you really need to stop looking and hire Azamat of Golden Touch up. He worked at our new home a few weeks ago and completely transformed the look of our space and we are extremely happy with the outcome. He has all the materials needed to keep your space clean and covered as well as all the tools necessary to paint; you just provide the actual paint itself. We were so impressed with what he was able to do with cabinets that we asked him if he could paint our exterior garage door and exterior doors and he happily obliged and did a great job- man of many talents! He takes his time and ensures everything is exactly how you want it and will check in with you to make sure you are happy with the progress. Definitely do not hesitate when hiring Azamat- you will NOT be disappointed. He takes pride in his work and it shows!

    Lusso - kitchenandbath - Updated June 2026

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