Looking the reviews here - I don't want diminish the experience others had, but ours was nothing…read moreshort of outstanding. After Hertz does what they always do and blamed Expedia for not providing a rental car on a reservation we made two weeks ago - this Avis location came to our rescue and within MINUTES. Staff there were lightning fast and got us in and out so quickly! And this was on the Friday before Christmas which falls on a Monday this year. Car provided exceeded expectations and was clean and ready to go - from the point in which it was our turn the entire process took no more than five minutes and keys were in our hands. Will definitely be coming back. Excellent experience!

Female/male agent RUDE! Sign on door stating out for lunch at 4:20pm. Called number and they…read morearrived at 4:36. Advised that I was busy with commitments, had obligations and tight schedule . His/Her response was,"I gotta eat like you do so-and?" This was the must unprofessional experience.

Do NOT rent from this location! I read the comments & thought "it can't be that bad..." well, they…read morewere right. It is bad. I reserved a premium SUV at this location because it said it was one of the few locations that had the truck we wanted. Ws arrived 15 minutes before they opened and when they did, at 10, they didn't have anything even close to what we reserved!!! We considered taking an Altima but when we looked at it, it was very dirty... the lady was very nice but she couldn't offer much... yea not coming back... the location is nice...

Hertz Corporate pay Attention…read more This location is simply the worst location you have. Period. 1- The worst customer service. Lazy, unwilling to help in anyway. Serious attitude. Like they are doing us a favor by looking up from there phone 2 - Cars have been dirty, stinking and not full of fuel. When I ask about the fuel, they say bring it back the same. Then when I do, they charge for a full tank. 3 - never available by phone to discuss rentals etc. they put you on hold indefinitely. I've literally called 14 times to get something resolved. 4 - the surcharges added to rentals are insane and NEVER disclosed on booking. It's like they are making stuff up just to add it. PUBLIC - Just Don't. Go somewhere else.

Great staff and convenient. Laz was helpful when I exchanged a minivan for a sedan as the van was…read moretoo big.

I had a very disappointing experience at this Enterprise location…read more I arrived with a confirmed SUV reservation and was informed upon arrival that no SUVs were available. When I asked about alternatives, the manager on duty responded aggressively and suggested I take my business elsewhere. Despite this, I remained professional and agreed to take a sedan, requesting a reasonable rate adjustment to reflect the lower vehicle class. At that point, the manager stated he was refusing service entirely and threatened to have me escorted from the premises. This interaction was unnecessary, unprofessional, and inconsistent with the level of customer service one would expect from a national rental company. Mistakes in vehicle availability happen, but how they are handled matters--and this situation was handled poorly. I expect Enterprise to take issues like this seriously and address customer service standards at this location.

This is my first time renting from Budget. We needed a moving van for our move, so I went with…read morebudget since they were slightly cheaper than Uhal. NEVER AGAIN. Lack of professionalism, rude, and a lack of communication between the staff and their customers. The manager although, is very nice. Only good thing I can say about this place. The truck is old and dirty. Fairly certain they do not clean the back or the cab between uses. The front desk staff could care less about working. Also, even though they say they offer refueling services for rental trucks, they refuse to do so. Even though there are multiple signs up for the cost of refueling (ridiculously expensive), they say those services are only for cars. Please, save yourself the time and energy and rent from somewhere else. Not worth the hassle.

The Location at 10132 S Highway 6, Sugar Land, TX 77498 is HORRIBLE…read more Very rude, No customer service help at all. Just because they don't open up till 9:00 a.m. and we rented the car at 8:30 a.m. we have to pay for an extra day.. WTF.. I WILL NEVER RENT FROM BUDGET EVER AGAIN IN MY LIFE....

Completely wasted my time and money ubering here just to not be able to get a car after doing my…read moreapplication and pre checking and told me different information than what is online

Finally some good customer service from a rental company. Victoria was super sweet and friendly. I…read morereally appreciate going above and beyond for help and answering my questions. If she's there, I will rent again! With the lack of hospitality nowadays, it's a relief to experience it at a car rental. Thanks again!

amazing service the girl that works The front with the ponytailis fast and very positive…read more definitely made me feel better about my whole situation.

Definitely poor service i had my reservation at 10:30 am waiting for over 40 min only one person…read moreattending everyone not her fault. Definitely not recommend this location

Brittany! Brittany!! Brittany!!! She is AMAZING…read more I have a corporate account with Enterprise and rent cars on a weekly basis, and I have never experienced service like this. Brittany at this location is on another level. She gets me in and out so efficiently every time. She's professional, effective, and genuinely caring. Every time I pick up my rental, it is clean, gassed up, and ready to go. The check in process is seamless, and I always receive the keys with zero issues, in record time. What truly sets Brittany apart is her dedication. I was running late one day due to a rideshare delay, and she actually waited for me to arrive just to hand over the keys, something she didn't have to do. That meant so much. This is my second outstanding experience with her, and I just had to leave this review. Brittany consistently goes above and beyond. She's hard working, passionate, and truly values repeat clients. She deserves all the recognition. THANK YOU, Brittany, and thank you, Enterprise, for having such an incredible team member. I'll definitely keep coming back because of her!

Always renting here and they always taking good care of me. Today Josh took care of me.read more

I wish I could give no start they don't deserve it .. This place is no good made a reservation on…read moreMay 6 just for them to send messages an hour ago that my 12 passenger van was ready for pick up just to be told the car was on recall 2 days ago .. why didn't anyone contact me about this issue so we could have looked for another van ...went to the location to see if there was something else they could do and spoke with Joseph the owner who really didn't want to help with anything at all they have suck poor customer service and poor communication skills most definitely not recommended to anyone just look at all the other reviews sad they didn't even wanna try to resolve the issue just flat out said there was nothing they could do .. this is so disappointing I paid for my trip along with the other 11 passengers we should have been on the road already now we're stuck out of luck cause budget decide to not contact to at least let us know but they wait till 30 min before pick to say they don't have smh never again ppl stay alert read reviews they don't lie and yall can see I'm not the only one having problems with this location DONT BOOK THERE

Better off going to another place. Picked up car and here…read moreare my red flags I encountered. They do no walk around. Gas tank was on E. 16 miles to empty. The vehicle felt like it needed some love and attention. When returning vehicle, they just take keys, print receipt. No customer service experience that I've had at any Avis and I rent a lot. Guess it's just another job. That puts people lives at danger if not proper taking care of the vehicles. Hopefully they turn it around and get the processes they need in place.

The lady was extremely rude and the manager was no better, they gaslight you into leaving so they…read moredon't have to do their job. Do not go there unless you want to get treated like a kid

Hertz needs to do something about their employees at this Sugarland location…read more Blk female and a heavy set Hispanic guy. They are both rude and are not good at their job. Why are they still there? Customer service sucks. Negative 5 star rating. ​

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts