I visited this morning and had a prepaid wash membership. When I pulled up to the kiosk, the…read moreattendant was standing right there. I politely asked if he could select my prepaid wash option, and he told me he was not supposed to help customers with that. What made the interaction frustrating was that I had just watched him assist the vehicle directly in front of me at the kiosk. I completely understand if there is a policy limiting employee assistance, but policies should be applied consistently. The interaction left me feeling dismissed and was not the level of customer service I expected. I wanted to share the feedback so management is aware.

Lots of dirt leftover after their highest exterior wash. Was not worth the $40 (look at the…read morepictures). It included a hand towel dry. The guy on one side did a decent job. The guy on the driver side acted like he didn't want to be there and waved me by.

Yelled at and it was very rude. I wish I didn't go here. The drying system scratched my car and it…read morewas super unpleasant. The employee was very rude yelling at me. I cannot emphasize that enough don't come here. It is not worth the money.

Avoid! Their belt malfunctioned both times I had to go through here, and they yelled at me for not…read moreputting my car in neutral. I know how to drive, my car was indeed in neutral. I've been through several other car washes and haven't had this happen. To be yelled at and asked if I know how to drive, as a paying customer, is unacceptable. The last time I came here, after having to literally drive through and not getting my car properly cleaned dried, the teenaged employee had the audacity to tell me "nah" when I asked for a hand-towel dry and or a refund. "Nah" is not how you speak to paying customers. Now I just need to make sure nothing happens to my car. Please avoid this car wash. I can't give 0 stars but I would if I could.

If you have a lot of time and not a lot of money, this is the place for you! I came in on a…read moreSaturday, which is normally busy, and was given an estimated 30 minute wait time. I ended up waiting one hour before it was my turn in the small lobby. Luckily, I brought reading material. The service of exterior and interior car wash took about 30 minutes for my sedan. Everyone was very pleasant, and most of my car was cleaned spectacularly. Looking through my windshield has never been more HD! However, there was a small area near the rear door that was missed. For $20, I was very impressed by the outcome and I'll be back.

I hate to do this. However, was rough start to finish…read more I had a car that needed some serious love as a preface before I brought it in. I was told no problem and that there might be a $15 up charge it needs heavy cleaning. Once I got there they decided to up charge me all the way to $60 and told me they would wash it and get everything off my windows specifically, for an additional 15. Totaling $215. I made sure to tip well for Covid workers and hopped in my car and drove away. $245... As I was pulling away, I noticed food and wrappers in between the driver seat and the center counsel along with the same thing on the other side. I turned around and vacuumed it out myself. Here's what else I found after $245 spent in five hours waiting...

Are you kidding me?!?? I swiped my card next to the $2.25 area and end up with a $10 charge. This…read moreis total bait and switch. Shame on you quality. I will dispute this charge and file a compliant not only with the Cc company but the state. You are crooks!!!!!!!!!!!

I wrote once before that the card reader took $10.00 for a $4.25 wash. I later saw that it was…read moreonly a pending charge. It only took out the correct amount. So now that I know that, I'll use this car wash.

Though DetailXPerts is conveniently located downtown, I would not recommend using them. I was…read morequoted $149 for an interior detailing as seen in the photo below, and after answering all the same questions for someone on the phone I was charged $179.99 without any explanation as to why. I was running late to drop off my car due to a work emergency and when I called the DetailXPerts phone number and pressed 0 for an emergency or an operator as directed on the line to let the tech know I was running late the line just kept circling back around to the menu and I was never able to get ahold of anyone. I was also told to leave the parking ticket for the garage in my car and the tech informed me "we'll take care of that for yo." But when I went to leave the garage and put the ticket (that I had left in view in my car next to my gear shift), it was not validated and I had to pay $35 to get out. They did a fairly good job on the inside of my car, but not $215 worth.

The best detail experience ever. Talking about cleaning every aspect of your vehicle…read more DetailXperts does just that. Steam is the way to clean. The only place I get my car detailed. Highly recommended!!

Excellent customer service and they did a magnificent job at cleaning the interior of my…read moretruck!!!You would never know someone threw up all over my ENTIRE backseat,

They're the best detailing service around 5 stars I very…read morerecommend them for sure I received my car very happy with the results

I like that this do-it-yourself car wash has good water pressure, is open 24 hours, and accepts…read morecredit cards. But they overcharge cards and the owner behaves abhorrently. Even though the cost is $2.25 to start washing, the credit card reader charged me $10 for the wash. I understand that businesses have to pay credit card companies which eats into profits, but the difference between $2.25 and $10 is a steep surcharge. I shrugged and continued washing. The biggest problem I had, though, is with the owner. I visited this business specifically because I have Weathertech floor mats that I wanted to spray down. Once I was finished washing, I grabbed my towel to dry the underside of the driver's side mat so I could jump back in the car, pull forward, and continue drying outside of the bay. At that moment, a vehicle pulled in behind me waiting to use the wash. A burly man with dark hair and a salt and pepper beard who purported to be the manager (yet had no uniform or other identifying features) walked over and began yelling at me that I cannot "hand wash." I calmly explained to him that I only needed 30 more seconds to dry the bottom of the mat and I would be gone. He yelled louder, "NO HAND WASH! SEE SIGN!" To appease him, I swiped my card again for another $10, which gave me 8 more minutes on the timer. But that wasn't good enough for him. He yelled even louder. The driver of the waiting vehicle interjected to say she was in no hurry and that everything was fine. The man continued barking at me. When I calmly asked if him to please take a breath and listen to me so I could explain that I we done, he shouted "IM NOT LISTENING TO YOU!" I said "yes, exactly" and having finished what I was doing, pulled away with nearly 8 minutes of paid usage still on the meter. In the end, I paid $20 for a self service car wash and got hollered at like I was a child. I will not be returning.