I do not know what kind of "auto repairs" they do at this facility, but my guess is that they do…read moremore towing scams than anything. Here was my experience two days before Christmas. The only business they do is predatory. I was visiting my mother on Dec 23, and my stay ran longer, so we filled out the parking permit and put it on the windshield (more on this later). At my mother's condominium complex, you have to ensure we put a permit out there by 9 pm. When we went out there we noticed that there was already somebody there sitting in a car like they were waiting to check cars. However, it should not have mattered because we filled out the permit and put it on the windshield. So we completed our stay and low and behold are car was towed. When contacting the Alpha Carrier they stated that it was towed because there was no address on the permit. I have attached the parking permit as you can see there is an address of the condominium complex the location states Building C or Location C. They claimed that I needed to put the address in the location section. The location section and the address are 2 different things and there is no way that a full address would fit on that line. Earlier I stated that I put it in the windshield, this is for a reason. A few months ago my niece came to visit her grandmother with her 3 grandkids in a minivan. Guess what? They towed her too. There excuse for this one was that it the permit was put on the dashboard and not the windshield. Where it could be blown off by the wind and exposed to the elements. Needless to say the stranded a mother and her 3 children under the age of 4 in the middle of the night. One of her older kids who understood what was going on had a meltdown, because he was worried about how he was going to get back home. Could you imagine this happening in front of an 81-year-old grandmother? There was nothing wrong with her permit either. I would try to get a copy of that permit, however, on top of the $520 she paid to get her van. They wanted to charge her an additional $5 for a copy of it. I made sure to get a copy when I was towed. Would also want to add what happened when I went to this "auto shop" or whatever they want to call themselves. First of all there is blacked-out window where you cannot see who you are talking to as if that is not shady. They pass everything under the window and speak through a microphone and have all sorts of surveillance. I know they are going to say its about their safety. However, I am pretty sure its because of the shady practices they are doing. They are afraid someone is going to get really upset one day and shoot them up. After I paid for my car they did not give me my receipt right away. Luckily I remembered to come back for it. At this time, I asked for a copy of the permit and he told me it would be $5 and tried to dissuade me from getting it. Told some excuse about having the invoice and that should be enough. I called the ICC and will be filing a complaint and see what can be done. I will be sharing this everywhere I can. This is and update to the response from the owner. There is nothing inaccurate in what I stated. There are no additional specific instructions on what is the "location". There is a C marking the location as far as we understood. It takes away from any additional space needed to put any additional address information. I would also like to add that the car was parked in the are marked for visitors. The is predatory. You know better.

I recently had my wheel hub replaced at Alpha Carrier Experts and what an incredible experience…read more These guys were welcoming, honest and highly communicative. Not only were their prices fair, but explained everything to me and showed me the work that they completed. Their shop was organized and clean, like no other shop I have ever been to, a true sign that they take great pride in their work. This was a terrific experience, and I cannot recommend them enough. Thanks Mike!