Great experience with salesman Steven Salidas and Chad in the finance department who reminded me to…read moreget a refund on my extended service plan on my trade in.

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

Update on 5/2/26 came back to this dealership and service…read morearea for service on my Fiat and Xavier was so amazing to help me answer all my questions and he fixed everything that needed fixing. And then Xavier's manager helped me understand more about my gear shifter. Thank you service department for having wonderful hard working and knowledgeable and kind staff. Then I went to the express oil change service station and Adrian assisted me and took great care of my car for the oil change and topped off everything I needed (coolant and windshield wiper fluid is what they top off) and added air to my tires after a long cold winter. Oil change is $135. Free popcorn and hot beverages and water while you wait along w vending machines. And Miss Lovely Erica at the sales department was super nice too! She looks out for customers and has their best interest in mind still after 8 years. She made fresh popcorn for customers to enjoy while waiting for the oil change. Thank you Hawk! The staff make the place and thank you for hiring such dedicated staff. And they play 80s music, the gold standard across the world :) Only thing I would ask ... please update the sofa and chairs at the express oil change service area. I understand it's happening very soon but the sofas are lumpy and cloth which is not easy to clean as it absorbs dust and odors... vinyl cushioned single seaters and love seats would be amazing ... just my personal preference like the ones at airports bc they are durable and easy to clean and don't lose their bounce. Then the high round tables and chairs are fine as they can be cleaned easily but the height to chair ratio is too short for petite people like me and once I sat on the chair I feel like my chin is almost hitting the table so please have taller chairs so people like me can enjoy the table. That's just my 2 cents :)

The Hawk dealerships have been absolutely amazing to work with. I was in a tough spot with major…read morecar issues and already pretty underwater, and they still found a way to get me into a reliable vehicle I love. The team was kind and honest. Specifically Jason Beltran has just truly went above and beyond to help. They made a stressful situation feel easy. Highly recommend!

So disappointed with the service at Caira. I took my hyundai sonata to frank in July for a problem…read morewith a sensor and a problem with my brakes that started when the engine light came on. He diagnosed my brakes as a brake booster. When we picked the car up , it was worse than when we brought it. He tried to say my rotors needed to be ground down and made me feel like I was crazy or didn't know what I was talking about. When I brought it back he found that they left a piece off. He did apologize and acknowledged he made a mistake. However I have continued to have the same exact problem and have now brought it to the dealer only to find that my car was completely mis diagnosed and the booster was never the problem. When I called frank to discuss and asked for a quote, he never bothered to call me back. 3x I left a message ... no response. 1600 I paid to frank and now I just paid 3700 to the dealer to actually fix the original problem.

Our family has been going to Caira's well over 40 years!!!…read moreGenerational-Family owned/integrity based- "old school ethics", Neighborhood Notoriety! Your parents would be so proud to see the legacy alive and well, maintaining the high level of standards that were established decades ago. I remember going there as s kid with my dad, always treated like family. Professionalism, kindness, gratitude for your business... I think that says it all! Donna V.

Didn't even fix what was wrong with my car and the person helping looked mad and like he didn't…read morewant to be there

Had my car for a whole week and did nothing to it. Wouldn't answer my calls or txts either.read more

My parents' car broke down and we took it to the nearest auto shop only to be told the fix would be…read moreseveral thousand dollars. Went to a second opinion (Supreme Auto) and was told they could fix for less than half of what we were originally quoted. They communicate in detail what the issues are, have amazing customer service, and provide great maintenance advice. Definitely will return for any future car troubles.

Fantastic experience here!!! Welcoming place…read more Yummy espresso. Love the owner Frank!!! Honest. Up front. Great conversationalist! Now the real reason I came here lol... Had some major issues with my Jeep. Took it to 2 different places before Supreme. The first place was a scam. Second place the guy wasn't sure he could fix. This place charged less than the two others and fixed it all. Yippeee. Drives like new. Shout out to the mechanic Ronnie. I appreciate all your hard work! Highly recommend. Ten stars

Five stars. Honestly, there's no reason all the guys at this garage have to be SO NICE. But here we…read moreare. Give them all your business.

After having a bad experience with this shop I posted a one star review. After getting several…read morecalls from the owners asking me to reconsider my opinion I decided to do some more research instead. The fuel pump for my truck they claimed to be $700 dollars. I found the exact pump at a local Napa store for $195. Even called to verify the fit using the vin number to my truck. The crank sensor they claimed was $150. Not quite, Napa had it for $75. I understand that parts get marked up for sales purposes but they tried to charge me $4,000 without ever giving me an estimate, to change these two parts. Basically, the only reason they don't have more negative reviews is because they harass the person to change the bad review. I am not convinced. Definitely not a good place to take your vehicle.

Me and my husband have been Trans O Matic for the last 10 years whenever we have car problems…read more They are true professionals without the pressure you get the dealership, fast, reasonable. The most important is they are honest, not try to take advantage of us. This place is almost too good to be true.

Took my 2018 Ford Focus for a transmission shifting issue…read more Dominick and his Crew drove my car and cleared the check engine light and since then the car has been running good and shifting the way is supposed to. I've taken my cars there before and they rebuilt the transmission on my father's 2002 Honda Odyssey Honest and Friendly Service Thank You Dominick and Crew

They said there were several things wrong with my car that could not be proven and were very…read moredisrespectful. Do not come here if you want honest mechanic work.

Best auto repair garage in the western suburbs. Outstanding diagnostic mechanic. Everything has…read morecodes now but sometimes they don't have a code for what's wrong.. Jesse it's great at knowing what's wrong with your car with out the codes. And he's the best.at it. I now being all my autos to get serviced by Jesse. And Jesse's mechanics. Best part is He's does it for the best price too. I was referred to him by a car deal friend of mine who would only send his used cars to Jesse when he need them serviced before reselling. And I haven't been happier. Thanks Jesse for being the best there is.