Noah was the sweetest, most attentive server I've ever met. Just amazing. The food was incredible as usual. Must get the smash burgers, and fried pickles . We frequently come here, and have no plans of stopping. Thank you Noah!! read more

M Shack did not disappoint. It was the literally best burger I've ever had and the service was top tier! Charlie was amazing. The environment is welcoming and the music was pretty great too. Go here. You will not be disappointed! In fact, every Medure owned restaurant is top notch! read more

Peter and Mikayla were the best!!!! Great food and awesome service! We come frequently and always have a great experience!!!! Kurt, the manager has an exceptional staff and creates a great environment. read more

We visited this M Shack location after a long day of baseball and were pleasantly surprised to find it so close and convenient to the Davis Park fields! The food was excellent, service was incredibly prompt & friendly, and even though they did get one of our orders incorrect....they immediately corrected it to ensure that we were 100% satisfied! Although the inside was very clean & had a cool vibe, we chose to dine on the outside patio which was perfect for our party of 6. We look forward to visiting M Shack on our next trip to Nocatee! 10/10 recommend! read more

We picked up our food. It was over done. The burgers were definitely burnt and/or old. I had eaten at the one at town center when it was open and gotten to go from the one that used to be at the beach and even eaten at this one when it first opened, all great experiences. But this order was pretty bad. No flavor, over cooked, dry. Very disappointed this time. Not sure if we will try it again as it's also expensive to have a crappy meal. Milkshakes were good. But that's about it read more

Come here all the time, amazing service, especially sista erin and curt, always an enjoyable experience.

Amazing food. Fantastic service. I come here 24/7. I basically live here. I love Sista Erin, shes such a queen and super nice and friendly. I would recommend this to anyone and everyone. Very bussin bussin. Super sigma alpha dominating vibes. read more

This M-Shack in Nocatee was really good. The salads were great. The add-one like veggie burger etc was great. Enjoyed our lunch and happy we started back to going to M Shack. The service was surpurb. Nice dining area too. So glad we started back! read more

Great Burgers! The menu is extensive from burgers, chicken and even hot dogs. Gotta try milk shakes!

We had a wonderful experience Saturday evening M Shack. We have been there several times and have never been disappointed. The food is always delicious and comes out exactly as order, the restaurant is always clean and staff is always sweeping or wiping down tables and always with a smile. The gentleman that takes your order at the register is pleasant, patient and always has a smile. I would highly recommend M Shack. read more

Ordered an hour ahead of time for pick up. Still had to wait 20 extra minutes. We got 2 m smash burgers, both were pretty plain, no flavor and dry tasting. Onion rings and tots were great, son liked his Bison chorizo burger a lot. Won't be getting take out again. read more

My hubs and I love burgers in general so no Surprise to us that we both wanted a burger as our first "meal out since quarantine". It appears M Shack has a well run ship as far as the sanitization of their place. They have a glass wall between the order placement area and the patrons. Our table was just cleaned so we felt good about that too. We sat over 10' away from the next family and there were still plenty of patio tables available. I made my own burger with jalapeño, onion, lettuce, and tomato and boy was it great!! It was cooked properly at Medium temp! Absolutely loved it! Hubs also made his own with too many veggies to type, a fried egg, and jalapeños (which always add a quick spice). It was so juicy and also cooked correctly! We had to get the table fries to add to the dinner and they were crispy greatness, per usual! It was a perfect dinner out! read more

Living in Nocatee we're really spoiled with all the food around us from Ponte Vedra Beach to St Augustine plus all the choices in Jacksonville proper. I remember trying M Shack at the St John's Town Center and not being impressed, so when we moved to Nocatee almost a year and a half ago we were hesitant to visit this location literally in our front yard (just a golf cart ride away). I'm so glad we finally did visit. Compared to our previous experience (in St John's Town Center/Jax), the staff at Nocatee is much more inviting and helpful if you you're not familiar with the menu. Lastly, for some reason the food preparation seems much different than i remember as well. 1. the burgers were much thicker 2. the sauces were much more liberal 3. the full bar seems to be more diverse All this, and the fact that you can drive up in your golf cart and sit right outside on the patio is a true plus during the summer - especially through COVID-19 social distancing, etc. The entire outdoor patio section is open for dinning. Consider us regulars... read more

M Shack - Bacon BBQ Burger - American Near Me - Ponte Vedra Beach, Florida

I had a great experience at MShack today. Aslan and Romando took care of everything I needed. Food was delicious.

The guys working there were nice, took care of us, our food was prepared nicely and tasted pretty good. The sunrise burger could have had more flavor but we enjoyed it overall. The bathroom does not fit the atmosphere of the restaurant at all and had toilet paper and paper towels all over the floor but overall a nice place. read more

M Shack - Sunrise and swamp burgers with Oreo shake. - American Near Me - Ponte Vedra Beach, Florida

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Terrible! My daughter and I ordered cheeseburgers and fries. The meat had an odor and fries were gross. I like fried foods but the food at this place was dripping with grease. read more

Love this placeeeee!!!!!! The burgers are Amazing... portobello burger was absolutely my favorite... and milkshakes, another level read more

Great venue. We sat outside at the bar. Greeted and hosted by Anastasia with a welcoming smile. She had a great personality, very professional and knowledgeable about their menu. Because we weren't sure what we wanted, she offered us suggestions. We had a couple of cold draft beers and a bacon cheeseburger with onion rings. Food was delicious, great team environment and food was served within a timely manner. We liked our experience here and we plan to come back and try a shake next time. read more

It was my first time here and I'm in love! Not just the quality of the food but also the service and surroundings. A ten out of ten hands down!!! read more

Burgers, hot fries, and spiked shakes all amazing! Friendly staff, good/chill vibe, cool bar setup, and overall great spot!

The side of fries were $3.50and they are nothing special. The only thing good was the Marshmallow Brulee Shake. read more

M Shack - Apple Sauce side for $2.75 and not worth it. - American Near Me - Ponte Vedra Beach, Florida

AVOID AT ALL COST!!! This old cashier lady was so incredibly rude and awful to me. I was disgusted at seeing how mean a person can be, especially when she works in a service industry. I will never come back and I will tell everyone I know to avoid any MShacks in the future. read more

Excellent chicken sandwiches. Onion rings had good flavor but were a little thick for me,

One of the better burgers in Jacksonville. The classic m burger is plenty for most but the upgrades are great if you want to go over the top...A sunny side up egg is my favorite. The hand made shakes usually end up getting shared with us. This location seems less crowded than the others. Update. Keeping the 4 stars because they are one of the few burger places that get medium rare done right. read more

M Shack - American Near Me - Ponte Vedra Beach, Florida

Our family eats at M Shack in Nocatee almost every week. It has become a staple for us. All of the burgers are delicious, but the pulled pork cheddar melt will make you slap yo mamma. I mean, don't literally smack ya mamma. It's just a really good sandwich! The onion rings and sweet potato tots are the perfect sides. If you're feeling really naughty, try the taco fries and a milkshake. You're welcome. Just be prepared to roll yourself outta there! Seriously, the entire menu is delicIt's hard to beat anything prepared by Chef Matthew. read more

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Twice I have come here and they have closed early. First time 15min before they closed and was told "We can only make shakes. The kitchen is closed." Now I just walked in at 7:45 and was told we are closing early. Posted time to close 9!!! While writing this review I have watch 3 families go in and come back out. If you are the owner and this is your business. Just close for good if this is how it's ran. read more

Food is delicious and consistent. Staff is kind and welcoming. The restaurant is spotless and has a wonderful look. 10/10 experience!

Tasty burgers and enjoy tater tots and fries. I am not a Kale salad (prefer romaine) but salad was good and portion generous Cold beers read more

Food was good but every single table outside was dirty and only one other party was outside. Disappointed in the cleanliness on this visit. read more

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Good quality burgers. Prices are higher, but it's made up for by quality and customer service.

They fed me this mush, they also charged me 17.95 for a burger and had the audacity to tell me not to use a water cup for a soda. Terrible service and always completely empty here. They know something I don't. read more

M Shack - Disgusting grease - American Near Me - Ponte Vedra Beach, Florida

This worker called Ronald was super nice and very helpful!! Also the milkshake and fries were bomb.

Great burger and shake, but awful service. My friend and I ordered at the same time and it took 20 minutes longer to get my shake and 40 minutes to get my burger. I also ordered my burger without Tomatoes or Pickles but as you can see, it came out with both on it. It was not super busy at all. read more

M Shack - M Burger Oreo Cheesecake Shake - American Near Me - Ponte Vedra Beach, Florida

I came in to pick up an online order (which was delicious) and waited while the gentleman at the order station helped some elderly patrons. He was so kind and patient with them, and he sent them to their table with big smiles on all of their faces. I just wanted to recognize how good his service was. read more

Hate ordering takeout and getting home to find things missing. Called to let them know and girl said she just saw that missing piece wasn't put in order, and no offer of any compensation. Have to drive back, pick it up and now initial order is cold. You just want to scream read more

The food at any M-Shack has always been good, in my experience, but this particular location provided the worst service experience I've ever had. For context, I'm typically an overly forgiving guest given that I've worked in the service industry for years - it really takes a lot for me to leave a bad review. However, after a couple of small issues on our first two visits to this location, my boyfriend and I gave it another chance with a third visit and ordered one of the alcoholic shakes from the bar. We were dining in at a table, so I walked up to the bar to order the drink separately from our meal. Although I was directly in front of him, I had to wait a solid 5 minutes for the bartender to even make eye contact with me, as he was too busy chatting with the only other guest in the joint. When he finally acknowledged my existence, I was polite, and yet he acted irritated that I was pulling him away from his conversation. He never spoke to me but continued talking around me to the other guest while he made the shake. When the bartender poured the shake into the glass, it overflowed down the sides. Rather than wiping it off, he wiped his hands on his apron and plonked the drink down on the bar in front of me in a pool of sticky milkshake, then immediately went back to chatting with his regular without ever speaking to me. So much of it had spilled onto the sides and base of the glass that I went through a ridiculous amount of napkins just to wipe it down enough to carry it to my table without trailing milkshake everywhere. The bartender never even looked up or offered to pour it into another glass, let alone clean up his mess. Even after wiping it down, the glass was incredibly sticky and we both had to wash our hands multiple times after touching it. A sticky glass is not the end of the world, but to me it showed a complete disregard for your guests' experience. This bartender also did not have his hair tied up, which is a definite health code violation (and given his attitude and the fact he didn't even bother to wash all that milkshake residue off his hands, probably one of many). I haven't eaten at M-Shack since; despite the fact I've had a good track record with the food, this incident completely turned me off. No one wants to frequent a restaurant whose staff not only treats them as an annoyance but also denies them basic courtesy in their service. read more

Have been to M Shack 3 times over the past year. The first time, Burger and Fries were just OK. For the price, the burger was small and the fries were skimpy. Nothing special. The second time I went, I sat at the bar and ordered a beer, burger, and fries. It took 30 minutes for the food to come out. It was early afternoon about 4:00 and no more than 4 customers were in the whole restaurant. The bread was cold, looked, and tasted like they just pulled it out of the bread wrapper and through a small patty on it. The bread was cold and stale. The third time, I ordered online for pick up. Ordered a cheeseburger and sweet potato fries. The cheeseburger was OK, nothing special. The sweet potato fries were floating in grease at the bottom of the container. They were greasy and overcooked. This was my last trip. Not sure they will survive. read more

So I know these are rough times during quarantine but, we decided to order takeout from M Shack. Only our second time visiting, the first was alright, maybe a 3 star rating. I ordered via the MShack app and paid up front, left a nice tip, and when we got home opened up the food my wife found hair in her burger, I ordered a double & only received a single, the fries could have tasted as though you dumped them in a tub of salt; not quite the experience we had expected from a simple takeout order. I would recommend going to the Loop for any of your burger or shake orders. Hands down not worth it before, during or after quarantine. Order#62405638 read more

This place has gone down hill. Long gone are the days where this was the best burger in town. The first M-Shack was amazing. Expansion has turned this into a watered down fast food restaurant at best. My chicken sandwich was maybe a quarter inch thick, had three tiny jalapeño slices, fries were cold, and my daughter's bacon cheeseburger and one shrunken peace of bacon on it. And this has been consistent in my last several visits. So disappointing. Wendy's will be getting my business now. read more

Have been coming to this place regularly for the last couple years. This visit the hamburger buns were stale. Not the thing to cheap out on at a burger place. Seems like a management issue. read more