Stopped in because lady needed some items to do her makeup for a wedding we were attending in East…read moreBay. We are from out of town so we searched the closest Sephora on the way to our telly. Now walking in they had their greeter as with most locations greet us but there was a shortage of employees in the early morning. We had to wait for one lady who was helping customers. One register person, one back room and one greeter. Overall the lady took her time when it was our turn to make sure the lady had what she needed. Checked out and dipped! They seem to have a good selection of all the brands my lady knows and loves. We also got her bday gift there too during checkout! Would come back hopefully have more staff too assist.

I got charged for an order I never picked up! When I logged in to my account it says picked up at…read more8:42 am on a weekday! They don't even open until 10 am! Now Jazmine the manager had to check the cameras and call me back and then she told me I have to come in for a refund! I live 40 minutes away! She says the order "must have gotten scanned out" instead of cancelled.... So jasmine called me on 5/23 and left a message saying she will call me back next day after she speaks to her district manager and corporate office, it's now 5/25 and no call....so I just called her and she says she was out yesterday and has been busy today, still can't give me a refund! I told her to have her district manager call me

This store is magical with all the amazing items and fragrances! Everything is beautifully…read moredisplayed! Lucky for me Dan was there to help me with suggestions. I also found out about the party's that can be held there.

We have enjoyed going to this location for the past decade since moving back to the Bay Area…read more There are indeed bigger locations, but this little one, tucked into the Broadway Plaza, is our hands down favorite. Our children (now adults) and now our Grandson, love the place (best smelling 2nd grader in his class). He loves the sensory experience walking i- the smells, the touch, washing his hands with all the different soaps and gels and his favorite- the starch packing peanuts. The staff are always a delight and helpful and patient beyond all expectations with an 8 year old, and we appreciate them immensely.

Got a butterfly cut + wash with max and it was great!! They were super nice and friendly.read more

DO NOT GO HERE FOR ANY SALON SERVICES…read more Absolutely horrible experience. I went in for a simple brow cleanup and walked out with part of my eyebrow missing. Not uneven, not over-shaped, literally missing. The worst part is they covered it up with pencil so I wouldn't notice until I got home. That is completely unacceptable. All they did was refund the service, not even the tip I gave before realizing what they had done. After multiple complaints and constant back and forth, they gave me a $50 gift card, which doesn't even come close to covering the products I now have to buy to fill it in and try to grow it back. Save yourself the stress, frustration, and regret. Go somewhere else.

I would rate this location even lower rating if I could. Bluemercury Lafayette is walking-distant…read moreto where I live, but I would rather drive to the other location in Rockridge. Never felt welcomed or acknowledged every time I walk into the store. The store manager never smiles and always gives you an insulting look. I'm sorry. Bluemercury is somewhat a high-end cosmetic store, but unfortunately her vibe doesn't belong there.

Great space well located with a vast choice of skin care , make up and perfume…read more Staff are at hand if you need advice. It lacks soul and warmth along with genuine interest from the peeps who work there.

I have no idea why I haven't written this sooner--Walnut Creek Aesthetics is truly my happy place!…read moreEveryone here is so kind and incredibly skilled at what they do. Krystal at the front desk is always so helpful and makes booking all my appointments a breeze. I've seen Ashley for facials and lasers and she is AMAZING. She's a wealth of knowledge, and I love how invested she is in my skin. She's been helping me with my melasma and sun spots, and I've noticed a huge difference after just the last three appointments. I also see Shahdi for lasers and microneedling, and she is incredible--so kind, attentive, and knowledgeable. She answers all my questions and puts me completely at ease. I get so many compliments on my skin and send everyone here. They really are the best!

Ashley!!! I love how professional and talented she is! She takes her time explaining everything and…read morealso gives good advice after my procedure! I'm so happy with my Morpheus8 results so far!!!!

The person that assisted me was amazing and patient. She's an African American lady named Tywana…read more(sorry for misspelling), I'd rate her service as 5 stars. However, there's this short Asian lady with another (maybe Hispanic) both employees who seemed to be following me and my friend around. They stood by next to every aisle where my friend and I go. They also looked away every time I catch them looking at us. Santa Rosa is my go to location because I'm from Sonoma County but I have never felt treated that way from the employees there even when I'm not dressed nice. Lastly, I could be wrong, but what are the odds of my credit card declining because I literally used it just few hours before that. I called Chase right after the store visit and they said they didn't have any transactions from Sephora. Maybe there's something wrong with their system but I got to use my debit card and it worked just fine. I could also. be just freaking out and feeling weird towards these two ladies that's why I'm feeling this way.

Decided to take my baby here to redeem her giftcard from her birthday. Security guards greeted us…read morein. Shopping was pretty quick as my daughter knew what she wanted which was a plus. Cashier clerk ; Vanessa was rude and dismissive as my baby tried to make conversation this madr the experience for my baby wack. Upon leaving I stopped a young lady to inquire of a manager to share my thoughts or experience , she was sweet. Please stop having people on the registers or doing customer service jobs if they can not provide customer service - a simple "hello" "do you need help" " found everything ok" " thank you for stopping by" not that hard.

As my wife entered through the Nordstrom's door, I said, "You have a credit on Nordstrom." She…read morereplied, "Not for long." When she hit the shoe department she lit up like a Barbecue Restaurant on a backroad in Tennessee! The people in lady shoes are nice. I buy my shoes from Robert in men shoes.

Terrible experience with Nordstrom. Ordered a pair of shoes for my wife's primary Christmas…read morepresent, which were set to be delivered to Broadway Plaza on the 24th. My card was charged, and I was emailed order confirmation. Two days later, I receive an email cancellation. After calling in, the rep informed me that another store SOLD the shoes!! Also, that I was out of luck and would not be given any store credit to add insult to injury. Never going to shop here, and will recommend to my friends and family that they all avoid the place. Absolutely horrific customer service.

There's a girl named Arzo, I hope I'm spelling that correct There's a girl named Arzo, I got in…read morespelling that correct. She's AMAZING. She helped me with so much product. She took her time with me and she was crazy busy! She's so kind, she really listens to your needs. I spent over the amount I was planning but she was recommending the best products for my needs! I'm so happy I ran into her. I usually shop at the Brentwood location. NO MORE, I'm traveling to the diamond Blvd Ulta from now on. Thank you Ulta for hiring her, she is now my go to!! #MAKEUPMAGIC #ULTA #BEAUTYBLISS #PRETTYGIRLSWAG

Honestly, I went to this location on 2 occasions looking for a Bobby Brown concealer. I went weeks…read moreapart from each other and they did not have it in stock. I had to drive about 20 to 30 mins away just to purchase. I'm giving them 3 stars because of that and because it seemed like they hardly had inventory of quite a few items. Also, during the last visit, it seemed like the floor associates were more invested in talking amongst themselves than supporting customers by floating through the store. They were all huddled in the front of the store, off to the side... conversing. That did not look good professionally in my opinion.

I highly recommend Le Caprice. They have a great variety of treatments and they add new ones all…read morethe time. The quality of the products they use are exceptional. If you want to look like your best self without botox, fillers or plastic surgery, this is the place for you. You can either buy one treatment or do a package deal. The aestheticians are all lovely and very good. I first found them in the beginning of 2020. Still going and enjoying every treatment.

I purchased the facial packet for $700 and was promised the moon. I was told that I would have a…read moresecond facial analysis at the end to compare the results With my first one. I must admit that with the exception of one treatment, I was not happy with the process. All treatments were inconsistent and different from one another. Some included hands and arms and some just arms. One included neck and base of skull. The others did not. I have wasted some money in my life time but this was by far the biggest mistake and waste of money. Trying to sweet talk mature female citizens into buying a packet should be against the law. I witnessed on 3 different occasions when the manager used his honey dripping talks and gestures on older women. A simple look into his client history should show some proofs.