1. Mac Haik Ford

    1. Mac Haik Ford

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    Houston, TX

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    Mac Haik Ford

    2.1 (342 reviews)
    Open 9:00 am - 9:00 pm

    Services - Mac Haik Ford

    Auto brake repair

    Oil changes

    Mac Haik Ford Photos

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    Reviews With Photos

    Rhonda B.

    My 2025 Toyotal Cammry was hit from behind and I had it towed to Mac Haik Ford. Mac had my car for 3 entire months and charged the insurance company $25K to fix it (the max the insurance would cover). I observed several cosmetic flaws that I returned to have addressed and they did not fix them to my satisfaction (i.e. trunk would not close properly, missing housing unit protecting the lights under the trunk hood, missing paint spots, etc...). I finally drove the car away swearing I would never use Mac Haik again. I send dozens of emails and tried to contact management about the issues, but they never returned my calls. Then the real problems started.... 2 weeks later I was hit again in the same area and this time brought the car to Toyota to repair. They took 1 look at the Mac Haik repair job and refused to fix my car! They pointed out numerous flaws in workmanship and standards. They told me not to drive the car for safety reasons. They recommended I take the car back to Mac Haik for repair of the repairs. As proof of their position, they drafted me a letter stating the previous repairs were not done correctly. I had no choice but to have the car towed BACK to Mac Haik to fix the old botched repair job as well as the damaged caused by this recent accident. This time, I reached out to the corporate office and tried to find the right people to complain too. As of this writing, I have heard nothing back from them! Do NOT take your car to Mac Haik Ford (the others may be okay, I don't know, but not Mac Haik Ford)! If you have a problem with the workmanship, they will not answer your calls or return your emails. Take your care ANYWHERE ELSE! You have been warned!

    Both sides of the underbody panel hanging when car was returned to me. I requested for everything on my car to be fixed.

    If I could rate 0 stars I absolutely would. Not only was the vehicle service poor, but the customer service was even worse. Car problems are already frustrating, but even more so when the "experts" can't even do the job right. I needed my entire transmission replaced. The day after getting my car back my car began smoking and stopped on me and had to be towed back to the dealership. The service advisor then informed me that the technician who worked on my car failed to complete his job, leaving my headlights disconnected as well as missed steps with the transmission itself which caused my car to overheat and stop on me that next day. Furthermore, the service advisor Cyrus then asked of me to leave him out of the technicians mistakes when I write my review.... Bold of him to assume his customer service wasn't also poor. Now, the second time my car was given back to me, these underbody flaps were now hanging. Why not just fix it then when you had my car considering I stated twice since the beginning that I want everything wrong with my car to be fixed? Overall, this experience has been tedious and long drawn out with the needs barely even being met even weeks later.

    then only sent 2/8 and 3/8 of diagnostics, which only shows electrical issues.

    I came to Mac Haik Ford intending to test drive a Mustang Mach-E, but I was told it was unavailable. The experience left me uncomfortable because I did not feel I received a clear explanation. I also had concerns about communication and transparency involving my Explorer service situation. I recommend getting everything in writing before making any service, purchase, or trade-in decision.

    Correspondence with service advisor, Carlos Rivera

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    2 months ago

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    3 months ago

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    29 days ago

    Really unprofessional truck got dropped off for 3 days didn't even pop the hood or answer calls

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    2 months ago

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    1 year ago

    Do not bring your vehicle to get serviced here. They will not fix your problem and at the same time rip you off....

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    Page 1 of 9

    Ask the Community - Mac Haik Ford

    Review Highlights - Mac Haik Ford

    Chris my salesman was responsive professional caring and made my decision to purchase with Mak Haik easy !

    Mentioned in 4 reviews

    Read more highlights

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    Motors On Wheels

    Motors On Wheels

    4.7
    (49 reviews)

    I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

    I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

    Tommie Vaughn Ford

    Tommie Vaughn Ford

    3.2
    (286 reviews)

    Service department is great My advisor Elizabeth is so…read morehelpful, recommending times, etc and makes sure the repairs are done quickly and perfectly Last visit I brought car in for ONE recall and there was another available, unknown to me and BOTH were done. Comfortable waiting room I will always buy from T V!

    Solid four stars. I've been going to this location for years probably since like 1999 or 98. I…read morecan't even remember. It's been a long time. Since I've moved back to the Heights downtown area, I decided to give them another shot. So close to five stars! I utilized the valet service where they pick up my vehicle, do the oil change, they did a great job as well change the air filter, wipers, etc. that was a 5 star experience! That was an easy five star review for that service. It did an amazing job. I was out of town for three days so they picked up my vehicle. Did all the test and maintenance and everything like that and I come back on my vehicles at my valet. That was super convenient and very nice. I will always utilize that service. However, there was a bit of a scheduling issue. They forgot to pick it up Monday so I had to give him a call, but they got it taken care of that wasn't a big deal. I just kind of falls back to fundamentals if you have an appointment scheduled and sit pick the car up that way there's no confusion and I would have to call to make it happen. They brought the vehicle back and there was like oil stains on the front fender area. Typically most oil change companies cover that that way when you get the car back, it's not dirty. The problem is I just gotta wash at Mister car wash so I had to go take a bath and get it washed again. This is why I give them four stars instead of five. Other than that, it was a great experience. Customer service is great. The convenience of the valet service to pick up and drop off back at my valet. I can't tell you that right there is top-notch service. I'll give them a try again and probably change this to a five star because overall the experience was great.

    Honda of Tomball

    Honda of Tomball

    3.6
    (163 reviews)

    Ronie, quick service. Amazing job and costumer service! Always an amazing experience when I go…read morehere.

    I am extremely disappointed with my experience at Honda of Tomball…read more On July 3, I purchased a Honda Certified Pre-Owned Honda Odyssey, believing I was buying a vehicle that had been thoroughly inspected and backed by Honda's certification standards. Initially, everything seemed fine until I drove off the lot and immediately heard a loud thud. I returned to the dealership, where I was told the dust shield had gotten behind the rotor. They repaired it and assured me that if I experienced any additional issues, they would be happy to take care of them. A few days later, our salesperson, Dawson, reached out to ask how the vehicle was doing. I told him the van was making a noise when I released the emergency brake, the steering wheel was shaking, and I had other concerns. He told me to bring it in. When I arrived for my appointment, Dawson wasn't there despite our plans to meet. I explained everything to his coworkers and expected the dealership to honor the commitment they had made just days earlier. Instead, I was told the steering wheel vibration was caused by worn shocks and that the repair would cost approximately $1,500. We've owned this "Certified" vehicle for only 17 days. Not only were my concerns not resolved, but no one explained how the noise from the emergency brake could possibly be related to the shocks. The original issues that began the day I drove the vehicle home remain unresolved, and instead of standing behind a Certified Pre-Owned vehicle, I was presented with a large repair bill. Honda Certified vehicles are supposed to provide buyers with confidence that the vehicle has been inspected and meets higher standards. That has not been my experience. I hope Honda of Tomball will take this review seriously, re-evaluate my vehicle, and stand behind the quality and certification they advertise. As it stands today, I cannot recommend this dealership to anyone looking to purchase a Certified Pre-Owned vehicle, and unless this situation is made right, I will not be returning for future purchases.

    Mac Haik Ford - car_dealers - Updated July 2026

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