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    Mac Haik Ford

    2.1 (342 reviews)
    Closed Closed

    Services - Mac Haik Ford

    Auto maintenance

    Oil changes

    Auto repairs

    4 More Services

    Auto battery or electrical system repair

    Auto brake repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Mac Haik Ford Photos

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    Recommended Reviews - Mac Haik Ford

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    Reviews With Photos

    Rhonda B.

    My 2025 Toyotal Cammry was hit from behind and I had it towed to Mac Haik Ford. Mac had my car for 3 entire months and charged the insurance company $25K to fix it (the max the insurance would cover). I observed several cosmetic flaws that I returned to have addressed and they did not fix them to my satisfaction (i.e. trunk would not close properly, missing housing unit protecting the lights under the trunk hood, missing paint spots, etc...). I finally drove the car away swearing I would never use Mac Haik again. I send dozens of emails and tried to contact management about the issues, but they never returned my calls. Then the real problems started.... 2 weeks later I was hit again in the same area and this time brought the car to Toyota to repair. They took 1 look at the Mac Haik repair job and refused to fix my car! They pointed out numerous flaws in workmanship and standards. They told me not to drive the car for safety reasons. They recommended I take the car back to Mac Haik for repair of the repairs. As proof of their position, they drafted me a letter stating the previous repairs were not done correctly. I had no choice but to have the car towed BACK to Mac Haik to fix the old botched repair job as well as the damaged caused by this recent accident. This time, I reached out to the corporate office and tried to find the right people to complain too. As of this writing, I have heard nothing back from them! Do NOT take your car to Mac Haik Ford (the others may be okay, I don't know, but not Mac Haik Ford)! If you have a problem with the workmanship, they will not answer your calls or return your emails. Take your care ANYWHERE ELSE! You have been warned!

    then only sent 2/8 and 3/8 of diagnostics, which only shows electrical issues.

    I came to Mac Haik Ford intending to test drive a Mustang Mach-E, but I was told it was unavailable. The experience left me uncomfortable because I did not feel I received a clear explanation. I also had concerns about communication and transparency involving my Explorer service situation. I recommend getting everything in writing before making any service, purchase, or trade-in decision.

    Correspondence with service advisor, Carlos Rivera

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    2 years ago

    Great service from Robert Rodriguez, responsive and has kept me up to date on my vehicle repairs. Highly recommend this dealership.

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    Page 2 of 9

    Ask the Community - Mac Haik Ford

    Review Highlights - Mac Haik Ford

    Chris my salesman was responsive professional caring and made my decision to purchase with Mak Haik easy !

    Mentioned in 4 reviews

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    Volkswagen Clear Lake

    Volkswagen Clear Lake

    2.4
    (361 reviews)

    Came in today for an unscheduled visit. Last Saturday(02/28), our TPMS light came on just minutes…read morebefore we were to set sail on a cruise out of Galveston. After checking to make sure there was no obvious blowout, we decided to park the car and look into the issue when we returned on March 5th. So this morning when we got off the ship, the light was still there, so we drove straight to the dealership. We were greeted promptly and our issue was inspected and resolved quickly. The only part of our experience that keeps this review from being 5 stars is that my wife needed a new battery for her key fob. She's the primary driver of our VW. So hers gets alot more use than mine. They charged us $14 to change the battery. My issue isn't the amount. It's the fact that we were even charged at all. I consider Volkswagen a quality car manufacturer. I don't expect to be nickled and dimed for trivial things. Especially when the car is barely 2 years old. I've been a customer of Gulf Coast Nissan for 19 years and they've NEVER charged me to replace a key fob battery. I consider Volkswagen to be of higher class than Nissan. Your customer service perks should reflect that.

    I give noah 5 stars because he is new with a lot of potential. Noah is enthusiastic, energetic,…read morehonest, and he made the experience of buying a new car smooth, calm and pleasant always interacting and making the mood fun. He is also a very good listener, he makes great suggestions based off what you tell him your looking for. Noah is very professional and is the overall best saleman I have ever been with in my 47 years of living. Noah represents the prime example of what every salesman should be like.

    Motors On Wheels

    Motors On Wheels

    4.7
    (50 reviews)

    I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

    I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

    Tommie Vaughn Ford

    Tommie Vaughn Ford

    3.2
    (285 reviews)

    Service department is great My advisor Elizabeth is so…read morehelpful, recommending times, etc and makes sure the repairs are done quickly and perfectly Last visit I brought car in for ONE recall and there was another available, unknown to me and BOTH were done. Comfortable waiting room I will always buy from T V!

    Solid four stars. I've been going to this location for years probably since like 1999 or 98. I…read morecan't even remember. It's been a long time. Since I've moved back to the Heights downtown area, I decided to give them another shot. So close to five stars! I utilized the valet service where they pick up my vehicle, do the oil change, they did a great job as well change the air filter, wipers, etc. that was a 5 star experience! That was an easy five star review for that service. It did an amazing job. I was out of town for three days so they picked up my vehicle. Did all the test and maintenance and everything like that and I come back on my vehicles at my valet. That was super convenient and very nice. I will always utilize that service. However, there was a bit of a scheduling issue. They forgot to pick it up Monday so I had to give him a call, but they got it taken care of that wasn't a big deal. I just kind of falls back to fundamentals if you have an appointment scheduled and sit pick the car up that way there's no confusion and I would have to call to make it happen. They brought the vehicle back and there was like oil stains on the front fender area. Typically most oil change companies cover that that way when you get the car back, it's not dirty. The problem is I just gotta wash at Mister car wash so I had to go take a bath and get it washed again. This is why I give them four stars instead of five. Other than that, it was a great experience. Customer service is great. The convenience of the valet service to pick up and drop off back at my valet. I can't tell you that right there is top-notch service. I'll give them a try again and probably change this to a five star because overall the experience was great.

    JJ Auto Body

    JJ Auto Body

    4.8
    (191 reviews)

    Hi everyone, I apologize for the delayed update. This is a continuation of my first post...just a…read moresecond update on my journey getting my car fixed. It's been a busy month for me. My insurance took a while to send the supplement over to JJ, but once JJ Auto Body received it, they got started right away, which I really appreciate. I just wanted to keep you all informed on what's going on. JJ Auto Body has continued to impress me throughout this entire process. I've never dealt with a body shop before, so this is my first experience, and I have to say...the consistent communication and updates have been phenomenal. You all know how it is being without your car, especially in Houston...it really feels like you've lost a part of your daily life. So staying updated on the progress has been very comforting. Again, thank you to JJ Auto Body for the consistent, great service. I'll be posting the final results of my car in my next update!

    I'm going to post my journey here so you all can follow my progress with JJ Body Shop. This is my…read morefirst time ever taking my car to a body shop, and after seeing the amazing reviews, I decided to trust them with my repair. For transparency, here's the timeline so far: - April 1: Dropped my car off at the shop - Received a text that my car was in the disassembly stage, and they would let me know if any hidden damage was found - April 9: Received a message that hidden damage was found and that I could reach out for more details - Rich updated me on the damages and let me know he would be sending the supplemental estimate to my insurance So far, my experience has been very good. The shop has been professional, communicative, and easy to work with. I'm hoping they hear back from my insurance soon and that the process doesn't take too long. I'll post my next update next week!

    Mac Haik Ford - car_dealers - Updated July 2026

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