Too expensive and the clothes are too old. And there are no employees in the store to help you.

I don't even know where to begin! Customer service/staff members in the men's & woman's section is extremely incompetent. I called one day to see if they had any maternity clothes and they kept transferring me to a different representative finally I got a hold of somebody and they said yes they do have a maternity section. And since there are no stores nearby dedicated to maternity I was excited to know they "had" one. I called prior to going because I have two toddlers and I am eight months pregnant and wanted to make sure I wasn't wasting my time. I usually do not go to malls alone without my husband because it's a lot handling two toddlers with no stroller (no I don't own one). When I got there I found out they didn't have any maternity clothes and were dismissive when I tried to complain to them about wasting my time! Another time it was impossible getting a hold of anyone in the men's department. They never answered my husbands calls within the 30 min we took to consistently call them on our way. I hate that this is the only mall near Pittsburg read more

This review is specifically intended for a lady named Deborah who works in the formal wear department in the women's department. While this department is not easy to maintain, Deborah sure has a way to make sure things are in place. Whether she is busy helping customers, helping a co-workers, or just plain running around putting things in order, Deborah is genuinely helpful. My daughter and I probably spent at least 2 hours in the formal wear department today. Having said that, Deborah made our transactions easy and she is very helpful. I shop at Macy's a lot and I probably should of gotten a Macy's card a long time ago, but Deborah was the only one who was nice enough to explain all the perks. Very happy with our visit here today. It took some time but we found items that we needed. Deborah is very attentive to our needs and willing to go out of her way to help us. Thanks again!!! read more

The store was quite large even though the third floor was closed off. I wish shoppers were more considerate and didn't make such a mess of the store, poor employees trying to keep up. read more

See all

Thank You Alma in the Perfume Dept.I appreciate your help today with The Viktor & Rolf Good Fortune Perfume.Best Customer service I have had years.Please thank the Viktor & Rolf Good Fortune Rep also. Thank You for the good service. read more

Macys is one of the last true department stores that cater to all budgets with a semi-okay selection off the rack/shelf... depending on the day. The sale prices can't be beat... if you can find a gem in the rack of cast offs, still worth a look. We can't let them go out of business like so many others. I try hard to buy in the store as much as possible. Sometimes you need a dress. Now. Not in a few days. read more

The Macy's is now in two massive buildings in SunValley. One building is women's clothes, shoes, makeup, jewelry and kids clothes. The is the one in the center of the mall. The other building has the home goods, men's stuff, furniture and (best of all) CLEARANCE! This is the building by the Red Robin. The best, best part of this whole second building is the mattress area because, and I kid you not, they have Purple mattresses you can try out there! read more

See all

My Wife went to the bathroom on the 2nd floor for employees and public, and it was Wednesday at around 3 or 4 o'clock my Wife told me while using the bathroom a elderly Asian lady came out of the bathroom and did not wash her hands, my Wife told her excuse me lady while covering her name tag told her to wash her hads...she replied, its non of your business, my told her it is my business your going to touch the merchandise out there and we just got over the pandemic, she just walked away, Managers please see this message and remind your employees to practice hand washing no matter what, thanks read more

This review is solely for the shoe department. The employees today were awful! I asked the Indian man for assistance, but he appeared uninterested to assist. You know when you look like a teenager and people assume you won't purchase anything. Yes, he had one of those attitudes! I decided against purchasing the desired boots after trying them on and realizing they were not a good fit for me. Instead, I chose a different pair. The three employees merely stood around as I waited at the register for assistance (they seen me waiting). Indian man eventually assisted me once again. He questioned, "You don't want those shoes? (looking to where I was sitting)". "No," I said. Then he asks, "Is the box over there? (with this look on his face like I was stealing)." I felt insulted. What other place could they be? He didn't pose that question to any of the other patrons. Today's shoe department shopping was an FAIL. DO BETTER! read more

I think I'm starting to get addicted. To Sam Edelman's shoes that is. His designs just speak to me. No other shoe designer has achieved that yet. (why yes, I'd love me some Manolo Blahniks, Jimmy Choos and Christian Louboutins. If I want to be HOMELESS that is!) For now, there is Sam. It's barely been a month ago when I bought Sam Edelman's gladiator sandals. I just happened to be browsing at this Macy's when I saw these pewter-colored pointy flats, for only $69.75. So pretty and comfortable too. They don't really squash my toes even if it came in 7 1/2 Medium size.(normally, I'd just go a half size larger if its a medium) Those flats add the right amount of pizzazz to any outfit without being too flashy. Of course, it also helped that I received attentive service from Fely, my shoe lady. She is awesome. Thank you for helping me in my addiction! read more

Macy's - Sam Edelman Flats - Department Stores Near Me - Concord, California

See all

If you wear and like Juniors Fashion. This is the Macy's for you. The Juniors department is huge and always has a huge clearance. Today I went in for the Labor Day sales and found lots of stuff in juniors but none I would actually wear. As far as Bar III and Free people go, you are better off going to Macy's Walnut Creek. There is absolutely nothing here to choose from. Lingerie, Shoes and Accessories follow suit. This Macy's is definitely catering to SunValley Mall. Definitely for the after school high school crowd. read more

Macy's - Department Stores Near Me - Concord, California

My daughter went Macys mac counter the other day. The lady Ashley was kind and patient despite her being busy with multiple customers. My daughter went in for a demo with little to no knowledge of how to do makeup. Ashley showed her exactly what to do what to buy and how to take care of her skin. My daughter came back understanding the difference between makeup products and how to use them. She is greatly appreciated in this outstanding employee. Highly recommended. read more

What a waste of my time. I was charged 418.69 just now on my debit card. Drove out of my way to pick up a Movado Watch connect 2.0... I get to the store and the order is cancelled. I talked to Danny, an incompetent leader, that did not know why. Didn't bother to find out why it was cancelled. I am now on hold with customer service. What a complete waste of my time and whay horrible customer service.... Just got off the phone with customer service. 8 to 14 business days for a refund. Wow. Never gain. read more

We went to 2 departments in Macys, terrible. First I wanted a covered nonstick skillet. The area was disorganized, half stocked with NO customer service. We finally scrounge through the merchandise and found one for $200. Who would pay that much for NO SERVICE? Forget it!! Second, we wanted to buy 2 dressers. There was a man to help us. None of the dressers was in shock, ok. When asked the time frame for delivery, he said depending on the dresser could be 2 weeks to 5 months. We left and went to Bassett Furniture where they could tell you when your furniture would be delivered and it wasn't 5 months. read more

Dina at the jewelry counter was very friendly, patient, and helpful with our purchase today. I love the ring we purchased and will hopefully be back soon! read more

Every employee was wearing a mask. I couldn't find what I was looking for. They closed at 7 pm on Monday. The workers were very helpful to my parents. The beauty/makeup area was so pretty. My parents and I were inside past 7 and we were able to get out. We were not locked in. read more

This is actually a review for Macy's credit card. I got an American Express Macy's card specifically for some of the offers it included like 25% off coupon, $10 off $25, and $50 in star cash. Although, I got the inserts with my credit card about all those offers, none of them worked. Both the 25% off and the $10 off $30 said the codes were invalid. I called the credit card customer service, and they sent me to Macy's customer service. Neither could help. I had to call eleven times to finally get the $50 in star cash offer. And to make it worse, they split it over three different times with the cash expiring in between. (Which was why all the calls.) That meant I couldn't use all $50 at once to purchase the item I wanted. Luckily, I don't shop at Macy's much and don't plan to shop there any more frequently now! Just beware if you are applying for their credit card because of the advertised promotions, know that likely they will not materialize. read more

I would give zero stars if I could. please do not remove this post because I speak the truth. My husband was mislead by a woman in designer handbags. COACH- I will say no box, no care card, no envelope-dust bag only! If you know, you know! Woman also said she could update the Macys credit card, no she applied for another card American Express through Macy's- not OK!! Is that even legal?! Did you read my previous review? I cannot begin to express my disappointment sorry Macys you lost a customer. read more

My favorite place to visit especially the A+ customer service I always receive, in customer returns absolutely delightful my return less than two minutes, speedy service with a touch of fabulous!!! Then I headed to the shoes department where I met the best salesman Travis, all I can say is give this man a raise!!! Travis was taking care of several very demanding customer and then lil sweet me ;-) well Travis did a terrific job, the sale was crazy low!! I was able to get a pair Stewart Weitzman sandals with this purchase I received $30 in Macy's money towards my next purchase. Travis was able to provide excellent service, retrieved my sandals quickly while still having a conversation with me, now that service!! Let's not forget YamYam sales rep in the Michael Kors bag section however YamYam helps with all the other handbag selections, she is quite delightful, pleasant, warm and super welcoming. I was able to buy myself a Love myself little gift Ralph Lauren crossbody bag just the cutest little leather gorgeous bag even my hubby liked it for me. This site is beautiful clean and organized with a great touch of A+ customer service. Let yourself buy a sweet "love myself gift" so come by for a visit, see you here, I will be back! read more

See all

I was at the hand bag department at Macys yesterday. I had to ask for help in hand bags department a lady from a different department told me someone was in hand bags when she walked over the lady that was supposed to be in the hand bags- walked over from another department., she said right here. I told her that I would like to purchase this coach She said let me check on the computer and see if we have any new ones in the back she told me there was three available to purchase in the back. She left for about 15 minutes and came back and told me that she could not find them and that she will need a second pair of eyes. The lady that she was going to have help me was helping another customer and she whispered take your time. I was put off by this behavior. I felt the treatment was very poor for a customer that's about to spend $450 on a purse. I told them never mind I'm going to go to Macy's in Walnut Creek and did purchase the purse. I had a better experience and was treated the way I should've been treated. I will never shop at Sun Valley Mall Macy's again Customer service and attitude of the lady in the handbag department was offensive and unacceptable. read more

I'm very shocked at the bad rating these people have. I came in today, tried on a shirt I liked. As I was walking out, I realized it was on sale so that was good! When I was checking out, the lady that worked the counter was able to discount another 20% from the sales price. Im very happy with the service I received here today and how she was able to knock so much off a $100 shirt. read more

I called customer service to place an order for a coffee machine item, the price was available in a second branch, the call took more than 47 minutes, the manager was supposed to help me, but the manager hung up on me, and they didn't offer me anything to help. Right if he had proof of the price and I had it all, but unfortunately I didn't get any respect in the treatment. On the contrary, they hung up the phone at me while I was talking. I don't know how to describe my feelings for you now. I add reticket tag for Price approved for a different store this is ridiculous customer service I saw it for my life read more

Macy's - Department Stores Near Me - Concord, California

I'm hugely disappointed in Macy's (Sun Valley) recliner selection and also the service I received today. Only a dozen recliners to choose from, and the sales lady was equally disappointing. I want a brown recliner, and when they didn't have it she tried to convince me that a grey recliner was brown and that a black leather fabric swab was also brown. Then she just gave up on me, turned around and walked away without saying a single word. WTH! read more

I'm sorry to have to give a bad review of Macy's salon but I've been a Macy's customer for 30 years and I've never once been treated with such disrespect when I've had a complaint. Horrible service! Including tip, I paid $48 to get a nail treatment that lasted a few days. She offered me a 50% refund in trade for a different service. She put all blame on me. No apology, no ownership... Seriously? read more

See all

The Macy's in the Sun Valley Mall, Concord, CA. has the worst customer service I've ever seen. I went there today (Apr 8, 2023) to buy some clothing in the Men's Department and found that there was only one register opened in the ENTIRE Men's Department. There were nearly 20 customers in line at the one register. Where was the Men's Department manager? I noticed that there were 4 to 5 employees manning the cologne registers! What? What kind of customer service is this? I told one of the employees behind the men's cologne counter of the situation and he said he knew and it was insane. Did he help? NO! I finally put all my garments back and walked out. Macy's can never / ever compete with Nordstroms. Macy's is a joke. I truly hope they go out of business. I will NEVER shop there again! read more

This is a comment only for the Women's store at Sun Valley. I am so glad they are open. There are hand sanitizer bottles stationed sporadically throughout the store. One bit of warning - right now they are not opening any of the fitting rooms. So that is a game changer for me. I'm not going to buy a party dress unless I know it fits me because I am petite. But at least I was able to browse to see what they have in stock. So happy shopping. read more

I want to share my experience in men shoes department there is lady named is Zahira in men shoes she helped me to find the right shoes for me and my son, she's very nice, and a lovely lady. she's very patient and knowledgeable with the shoes. I am so happy I was your customer today zahira you really made me happy today. Thank you, zahira . read more

Ana who claims she's a supervisor is extreamly rude. I had asked to speak to a supervisor because I was not satisfied with her service and her response was " I am the supervisor" with a smile on her face. I came in to do an exchange and she told me she couldn't exchange the jeans because the price isn't the same anymore. She was very rude and didn't even answer any of my questions. I informed her there were more expensive jeans that I purchased and every pair went down to the sale price, and she said because I'm not returning those jeans it doesn't matter, however I'm exchanging. It's not my fault my boyfriend chose the ones he did that he liked, and if they all were marked down to the same price it shouldn't make a difference. Ana needs training on how to speak to customers and how to not speak to them like the are uneducated. I'll never be back to this macys again. read more

I have been a customer of Macy's for well over 25 years and was extremely disappointed when I tried a return a top that I was only able to wear once because it snagged (cheap material) and was turned away. I get that you have a specific time for returns but it was the first time I wore the top and it has horrible snagged lines down the front (from my seatbelt) and I will not be able to wear it again. I do not purchase my clothes to wear it once. I expect great quality from Macy's and not throw away clothes. I emailed the manager but heard nothing so I thought I would voice my disappointment here. I've had my car for 13 years and this hasn't happened to any other clothing before. I would love to get my money back. read more

I was passing through and usually shop Macy's valley fair and never have I ever been treated the way Employee 10946277 treated me today. I returned a purse and was going to repurchase using my gift card and when I went to return it.... She stated that the tag was not the same tag as the purse. She showed me the picture on the screen that apparently was popping up when she scanned the tag. OK but what does it matter I'm just returning it and re-buying it anyways. The really sucky part is it is the tag that was originally on the purse. I never remove the tag never touched the tag so the lady that rang me up (employee number 10948788) did not catch that when she rang me up and she should have!!!! There was a big hassle another lady came over and they went and got the tag that looked like the purse nothing made any sense it was stupid the price for my purse with the tag came up the same as all the other purses that where of that brand and style. A big commotion for no reason and I was accused of switching tags or trying to return a purse with a different tag. The tag that was on my purse was ringing up at $99 when she went and got the purse that was in the picture it rang up at $200 so the price was right it's just the picture on the screen was wrong I kept telling her that it was just ridiculous. So macys you need to do better on your pictures and tags because your employees are causing problems with your customers fix it!!! Next I returned some black yoga pants because they didn't fit and they don't let you try on clothes because of Covid.... so there was some white lint type hairs on the yoga pants from the fur vest I bought, that was in the bag and she was all picky about it picking the hairs off going "what's this, what's this, what's this".... unbelievable I think they need to get rid of that employee she is poor customer service. I got my receipt and I noticed they don't take surveys anymore... let me guess Covid? They also won't take any returns without a receipt which didn't make any sense it's got the scan bar on it and the scan bar that they put on it when you buy the item what's that about? Next there was $20 missing in my return and no one could figure out where the $20 went and I had to march upstairs to the office to get someone to go over my receipt with me turned out to be a little glitch but seriously! Never coming to this Macy's again!!!! I'll stick to my area in Los Gatos! read more

My mom and I came in today just because we were at the mall and wanted to look around at the purses. My mom loves purses and so we just had to stop in. They have two little sections where there is a 60%-80% discount. This is such a big discount. We found two great finds. I found a INC cream colored clutch with some jewels and also a shoulder strap. This clutch was originally 130 dollars and today I got it for only 30 dollars!! If you liked that deal wait till you hear this one. We found a black Michael Kors purse in the bin. This is the small/medium sized bag which includes a shoulder strap. This bag is originally 230 dollars. Listen to this we got it for the price of 89 dollars! Wow you need to come into Macy's! They are always having such great deals, even on name brands like free people and Michael Kors. We had a total savings of 240 dollars. read more

See all

I hope you get to shop here when Sabna and Morsal are on duty. They work at the ground floor (shoes section), and they make you believe in genuine "customer service" again. They know their craft and love what they're doing. Macy's may look run down and all, but trust me, being serviced by them is worth the trouble of shopping there. read more

I don't like Macy's. Workers aren't friendly and don't ever acknowledge their customers. I came in to return a luggage and the sales person was helping someone else. Which I understood but it took forever and no acknowledgement. Macy's just feel junky, but you can find some great deals. read more

Manuela from jewelry is amazing! She has helped me choose the best options in jewelry with amazing prices. Thank you Manuela!

After Macy's Hilltop closed a few months ago, I was in the market for a new store location and decided to go to the Concord store. I am very glad I did because of the following experience: The first department I visited was the MAC counter. Immediately I was greeted by ASHLEY and I was highly impressed. Ashley was professional, knowledgeable about the product, personable and she really did appear to care about all the customers. And although it was a very busy Sunday afternoon (there was about 3 or 4 customers ahead of me), Ashley made sure to quickly help everyone. What stood out for me as well was her level of patience and her ability to make excellent product suggestions. I appreciate her approach so much so that I've decided to make Macy's Concord my new place to shop! Thank you for everything Ashley! Looking forward to seeing you again soon! read more

I don't know if it has to do with Covid or not but the customer service is horrible! Nobody is there to help you at all. I was wandering around the make up cosmetic section and not once did someone ask if I needed help. Some employees looked at me but then turned away and ignored me. I was trying to buy foundation to match my skin tone. Nobody helped. I asked the lady at the register and she said she was busy and that she would try to come over and help me as soon as she could. But that never happened. I ended up buying the wrong color and had to return it. Upon returning my item, no one was there to assist again! So then I went to the return section and she told me I had to return in cosmetics. I said there is no one there to help! It's a total mess in there. I'm on my way to Sephora much better customer service read more

In a another attempt to find cute baby boy clothes, I ventured into Macy's. Honestly I didn't even know Macy's had a children's department. Guess what else I found out? Macy's and JC Penny's have the exact same children's clothes. I thought Macy's was supposed to be fancy and more expensive than a store such as JC Penny's? I was obviously mistaken. All of the clothes that I saw 2 weeks ago at JC Penny's were all on display at Macy's also. I had a $17 gift card to spend. The only original thing I saw was some socks. Otherwise, I saw all the same onsies that I already bought at JC Penny's. Disappointing, but I will say that the children's department was much better organized than the shoe or womens departments. Usually its the opposite. Maybe like me, other people don't realize that there is a Childrens Department and thats why it stays organized and clean. No one is there. You wont catch me there again, unless I have to return something. read more

I like the Macy's in Walnut Creek MUCH better than this concord Macy's. We stood in the shoe department for a few minutes and received no help, then walked around and received no help, then sat down and guess what? Yes, again no help. I don't like their jewelry counters here. Something about their layout is off putting and maze like. They're all clustered together and it's really bright, it's not all that welcoming. I dunno, I guess the Macy's in WC is just more spread out. Here it seems like everything is smushed together. We also were unable to find a sexy santa outfit here, which is a star off any place you go. ;) read more

Alright so I have walked in here MANY MANY times and usually can find anything I like or if I do its $$$$. So the first thing they loose a star for is; they are si unorganize. I'M talking about unorganize.... Nothings in its place it looks like the day after black friday. So for Concord Pleasant hill I would think this Macys would hold a higher standard. Yet nope .... They carry all the top of the line brands but the store is not kept to the top brands standard. Anyways enought of that. 2nd reason I knocked a star off is the layout of the store is confusing. Cashier was very friendly and professional. Finding the size you want is a hit and miss. (Fortunate for me they didnt miss on the item I wanted most) did however take FOREVER to find a shirt in the color and size I wanted (yet I did find one) Anyways not a horrible Macys yet not exactly your best either. Needs some improvement. read more

A wonderful cashier name "Ramona" I believe that was her name was very helpful & sweet. I had it a few questions just was answering all my questions and was very patient. Worker like her deserve the world and definitely a raise! I hope I get too sweet that young lady. Would definitely look for her again when I pay again. read more