OK, just the facts here. August 31st I ordered a Condor plate carrier for some body armor I have, price was good. After 11 days I sent them an email and they replied the item was listed as "will ship in 3-13 days" which I had not noticed. Disappointed but my error. Of course I figured the item will ship in 13 days, rather than the 3 days. Might as well said 1-13 days. Anyways after 16 days I get a note stating they received the order from the warehouse and will ship item out. 3 days later I see they've finally shipped and projected delivery is the 25th of September. (25 days after ordering) If you don't mind waiting 3-1/2 weeks for your item go ahead and order from these people or you could order from optics planet and get it in 3-4 days, same price. Take your pick. read more

I ordered 6 cantene lids 4 weeks ago and still have not received them!!!!! Want the money back within the end of next week or will take legal action!!!!! read more

I will never order from them again. After placing my order I received an email stating it would take 3-13 days to process my order after ordering 2 day shipping. My order has been processing 8 days as of now. I will be canceling my order swiftly tomorrow morning. Why even offer two day shipping if processing he order is going to take 4 times longer? Absolute stupidity, DO NOT use this site. read more

After waiting several weeks for them to ship my order, well past the time they said they would, I wrote and said if they didn't ship it within three days, I'd cancel the order. They canceled it anyway (I don't know if they even read my email). But the customer service was rotten, and I wasn't kept informed about what was going on. Based on this one attempt to order, and their failure to provide minimal customer service, I wouldn't use them again. read more

Wish I had read the reviews before ordering. Two stars because the price was good. Ordered 4 Rothco canteen covers on November 27, noting 3-13 days for delivery. Was hoping it might be on the earlier side, so I emailed them Dec 3 to ask and received this reply: "I see when you placed your order that particular item listed a 3-13 day shipping timeframe ... As of right now it does appear the item is on schedule to arrive during that timeframe. If anything changes or the manufacturer has any unexpected delays I will notify you immediately." When it still had not arrived by Dec 13, and I had heard nothing, I emailed them: "it would appear that we are now well outside the 3-13 day timeframe for the expected shipping of my order ... I have also not received any updates as to the delay or any new expected delivery time. Would you please cancel my order and refund the credit card payment?" I received the following reply: "I first wanted to apologize that your shipment of Rothco gear has not gone out yet. But here's the good news! Despite the delay your order will be shipping the first part of next week and we will be also upgrading shipping method (if needed) free of charge so you have plenty of time to get this stuff wrapped and under the Christmas tree." No mention of my request for cancellation. On Dec 26 (the day AFTER Christmas), I get a notification that the shipment is on its way. It finally arrives Jan 2, 5 weeks after the order was placed, failing to have met two promised timeframes, and completely ignoring my request for cancellation and refund. I would return it, but I can only imagine the hassle THAT would create. Again, the price was good, but don't order anything you need in less than a month. read more

Took longer than expected to be shipped from the retailer. Although the delivered price was excellent. In today's market, anything more than 48 hrs to enter shipping from the time of purchase is really not acceptable. read more

Two weeks : not shipped and no updates. Very poor customer service

Placed an order online. Order still had not been shipped after 14 days. Sent them an email requesting an update. Received a response email saying the shipment would be postponed for another 7-14 days. This is completely ridiculous. All I ordered was a rifle sling. I have had items come from China in less time than this company takes. I do not and will not recommend this company to anyone!! Only gave 1 star because giving 0 stars was not an option. read more

Very horrible customer service when it comes to online shopping, I purchased a Smith & Wesson watch and it never came nor shipped to begin with.This store seemed legit at first when looking at the website so I made a purchase then what do you know they scammed me and took $164. I know that may not seem a lot but I worked for that and it got me very angry.What did I do you may ask. I called them as soon as possible and no one picked up the phone I am very surprised how they are still in business.Very horrible experience and I would never shop here again. read more

Ordered a bib for my chest rig from here, needed coyote brown but accidentally ordered tan. I emailed their customer service and they responded very quickly! They got my issue squared away and even said it was shipping out same day. Obviously haven't received the package yet but 5 stats for customer service! read more

Awful!!! Stay away!!! Website indicates the products are in stock when you order. The items never ship. When you inquire about your shipment, they respond with vague information and blame their distributor. (Not sure how their distributor is at fault when Mad City's website shows the stock status of items?!) After weeks of "just a couple more days" responses, I asked which of my items are currently in stock. I received a response of "only 2 items." Great, that's not what I asked, so I responded again (this time listing the 9 items in my order) and telling them I may cancel the out of stock to get the in stock sooner depending on what they have. The response came back telling me only one specific item was in stock, 4 items that were out of stock, and they were waiting on a status update for one other item. They said nothing about the 3 other items at all. Don't waste your time and money. Shop elsewhere!! read more

The WORST online order ever!! I ordered some UDT dive shorts from them without looking at any reviews and the average person would think that if you are advertising something for sale on your site that you have it in stock to ship. Well doesn't seem that is the case because it doesn't take 3-13 days to put two pairs of shorts in a shipping envelope and mail something from Wisconsin to Florida. I received packages from overseas faster then this. If you have a choice do not purchase from these clowns. You can leave a review for them on Facebook that is negative without them deleting it which is ironic because if they put the energy they put into shipping out your orders that they put into scanning their page they'd be rock stars, but no worries I blasted them on all of the military and tactical pages I belong to so no one in the community makes the same mistake I made. read more

They were fast online and really helpful! I had to change my order and within 20 minutes they responded and changed it. Nice people

After several weeks waiting for a belt that I ordered, I finally received the wrong one. Then Sara, the so called customer service person said it was my mistake even though she confirmed my order as being correct. Think twice before purchasing from these people. read more

This "business" is a scam. Sara Lewis is merely a reseller of equipment. So, you give her your credit card number so she can ostensibly do your shopping for you (and herself). I have contacted the manufacturers that she reps, and they concur. BEWARE Read every other review (even the one star "positive" left by her son, Hunter and the false positive with vague detail from her family member in SF as an attempt to offset the 17 BAD reviews on YELP) There is no storefront, and her website and Facebook page are props. SAME STORY..... ordered 3 pair of shorts on May 29, 2018. One shipped, two were out of stock. When I spoke to the company that makes them (after fruitlessly looking across the country), I was informed they were back ordered indefinitely, I canceled the remaining order with Mad City Outdoor Gear. No refund. I returned on June 26, 2018 (at my expense, no postage label was provided) the one pair I had received. USPS tracking shows acceptance on June 29, 2018. I finally called on July 8. There is no customer service department just an automated answering service. I received no return phone call. I am given the EXACT same randomly generated "reference" number despite a new email thread and I have received no answering email and certainly no refund. DO NOT be duped. Do NOT give this individual purporting to be a reputable dealer your money or credit card information. read more

Placed order around March 20th, 2018, hadn't received anything as of May 18th. Email / shipping notifications are spotty and needed to keep after them. Finally received package on May 22nd, and heavy contents were all loose-packed in box banging against each other with no packing material at all. Some crumpled paper would have done fine and would have taken like 5 seconds to do. read more

Same experience as others. Made order, collected money... emails stated 3-13 days to ship. A notification came out at 12 days to state that it did ship. Another 20 days goes by, no notifications, had to email, update on status. Email returned that it would be shipped. Nothing two days later, and finally asked for a refund. Avoid this online store. read more

Buyer beware! I attempted to purchase tactical gear from Mad city last year before a deployment. Mad City processed my payment but never sent out my gear. I filed a complaint with my bank and I received a full refund. The investigations team said they had spoken to a woman who said that they had shipped the items, this was a complete lie. This should of been the end of my dealing with Mad City right? Wrong, this company posted my home address and name on its site for the general public to see. Due to my job this compromises both my family and my safety and security. This company is not registered in the state of WI any longer. Also if you paid for shipping with Mad City that was offered thru the post office on its site and never received your package, guess what? Sara and her husband have committed federal fraud. Please contact the WI postal inspectors office at 1-877-876-2455 . They are very interested in this case. I'm pretty sure that the IRS will also be interested in hearing about Mad City. Karma is a mother..... read more

This is absolutely unacceptable. I ordered a jump suit as i'm trying to do a cosplay for the 26th of April. It is now the 25th of April and the order is not here and the USPS delivery status shows that it will be delivered on the 27th. Now mind you i placed this order on the 8th of April under the impression that it was going to be delivered in 3-13 business days. I guessed wrong. The delivery is taking way longer than expected and as lucky as i have been with talking to them, they are blaming the late order date on the manufacturers of the product. So if Tru-Spec is out there just know they are 100% blaming your company for the late delivery. Their words and i quote "I am very sorry, the manufacturer was not able to meet their 3-13 day estimate." Now they put that estimate on their website with the intention of not carrying any stock of this item but hoping the manufacturer sent it on time and it got in their hands on time. Not only do they state that Tru-Spec didn't meet the 3-13 day estimate they also claimed they spoke with someone there and that they are behind? I quote " I've checked with the manufacturer and they still show the item in stock however they report their warehouse has been several days behind in processing/shipping out dealer orders." now why would Tru-Spec agree to an order if they knew they were behind? Let alone why would they not have more assistance placed to help them get through everything? They decided they want to put the blame all on Tru-Spec and not admit fault for any of it. If i could rate this below 1 star they would 100% receive a negative 5 star rating. If you have any set date you are going to order something from them plan your order at least 2 months in advance just in case. read more

still waiting for my order now 20 days they say the cause is the supplier i will wait a little longer incase this is the cause . they say they will let you know if there is an issue with shipping but as of this date nothing. they say it will 3-13 more days and the supplier is backed up. bad customer service to sell something you dont have or cant get. it didnt take them 20 days to take the money read more