For years I rented a private mailbox at a Postal Annex location in Mission Valley where I was very…read moresatisfied. When the owner of that store notified me he was leaving, I decided to move my box to this UPS store in Point Loma. When I did, I assumed all stores like this were the same. That was the furthest from the truth. The guys here understand the importance of repeat business and do all they can to make that happen. Everyone receives a warm greeting and if you're a regular, they will often greet you by name. I know of a lot of businesses that offer excellent customer service, but there are only a few places I would put in that top-tier and this is one of them. This store is open seven days a week, including some holidays and has extended hours making it easier for those who have restricted schedules. In contrast, my last box was only available six days a week, during bankers hours, with shorter hours on Saturday and closed on Sunday. What a difference and a refreshing change. If you rent a box here, they offer email notification when a package is delivered. At my last location, I had to try and guess when it would arrive. They have a dedicated parking lot next to the store. It's small, but you can usually find parking and if it's full, you don't have to wait long for a spot to free up. A lot of people seem to mail packages through here and do Amazon returns. They always provide the best customer service and move people through quickly and efficiently. If you need help with anything, they are very patient. They also offer other services like notary, passport photos and shredding to name a few. The isn't just a store. The way these guys run it, it's a valuable asset to the community and the gold standard for representing the UPS Store brand. Keep up the world class work guys!

Absolutely 5 Stars!…read more After having such a rough experience at the USPS I was a little apprehensive about my time at UPS, but I was pleasantly surprised at my encounter. First and foremost there is dedicated parking in their lot so that was plus, then I only had to make a few short strides until I was in the facility. I was greeted right away and asked if I needed help carrying my items to the register, I am a strong independent woman so I lifted the box containing a vacuum on their counter. The UPS rep was so nice, scanned my return barcode, before ending the transaction he asked if I needed to anything additional like printing or tape and I didn't but it was nice of him to ask. He gave my receipt behind a coupon for my next transaction and was in and out within 5 minutes. Seriously the absolutely opposite of my USPS ordeal, they're really right when they say Trust In Brown.

To the business owner. The young lady was very polite and cordial just a little scared. All it was…read morea general review of service. But judging on you lack of respect for a paying customer I see where she gets her trading from. Maybe you can add the service of being a witness to your tool box and your business. Ideas are created and amplified through knowledgeable translations. Tyler, with all due respect: learn some manners. I wasn't aware of her name because she didn't say it. Your postal annex looks dirty and unkept, Smells like old moth balls and old mop. I swear it looks like a dusty abandoned chicken coup.

From Notary services to greeting cards to package or registered mailing services this place…read more"shines". Each employee has been well trained, courteous and cost conscious. Keep up the good work and thanks.

I made an appointment for fingerprinting for 8:30am. I drove all the way to Mail Boxes express to…read morefind a sign on their door stating they do not open until 9:00am. Please do not accept appointments for earlier than 9am if you are not open then.

Just rude, is all. Package did make it to the destination, but I'm a bit taken aback regarding how…read morefreely some shop owners will speak unkindly to their customers. When absolutely no reciprocal rudeness was displayed by the patron. Was awhile ago, but I remembered today because I have a package to ship and not going to this dump!

So helpful!!! They printed the label for free omg she saved the day!!! Thank you I highly…read morerecommend this UPS store they go above and beyond!!!

This has got to be the worst UPS Store ever! How do you lose someone's package and not even care…read moreenough to try and help?

I run my business mailbox out of this location, and wanted to say Mary was very helpful in locating…read moremy pacage,instead of just saying they didn't have it in their system. She took the time to see what happened to the package and found it. She went above and beyond! and with these gas prices, I'm just so happy I don't have to make another trip.Thank you again Mary

I popped in last week to simply make sure they did livescan fingerprinting at this location, making…read moresure to say hello and ask how her day was going. Instead of answering my question, the young lady just said "do u have your paperwork", and did not even look my direction. I apologize and explained I did not, I just wanted to make sure they did fingerprinting. She was irritated and annoyed throughout the entire interaction, even though no one else was in the store. I asked how much they charged and she just sighed " I don't know! I wouldn't know until you brought them in. You need your paperwork." It was so an abrupt and rude I simply chuckled and left. We all have bad days but this was just rude. Super disappointed because I just moved across the street and was going to use this postal annex quite a bit but due to the terrible service I will pick another location.

If you ever find yourself in a last-minute shipping crisis (mine involved a pair of skis that…read moredefinitely didn't fit in a standard box), skip the stress and head straight to Ocean Beach Business Center. Chris and Jill, the owners, are absolute rockstars. They swooped in, packed up my skis like pros, and somehow saved me about $30 in shipping costs. That's not just service--that's sorcery. And the cherry on top? They noticed my dog was with me and immediately offered her a bowl of water. Who does that anymore? Answer: genuinely good people. Places like this remind you why small businesses deserve your support--they're efficient, accommodating, and actually care. Chris and Jill were my shipping guardian angels today, and I'll be trusting them with all my future packages. Pro tip: don't waste time fighting with USPS boxes that don't exist. Just come here first.

Confession: I use Amazon. and Target. And even sometimes (gasp!) WalMart. I KNOW I KNOW IM A…read moreMONSTER But I will NEVER go to FedEx, UPS, etc - when instead I can cruise on my bike to OBBC who is quite possibly the kindest, coolest, most accommodating folks in the biz. Not to mention all they do for our community! Whether you're printing, shipping, sending a letter to Santa, or returning a cheap tube top you bought on Amazon that SHOCKER looks terrible on you, trust our friends in the OB mall. They are great, they will take care of you, and you may just get to high five the Kpop Demon Hunters on your way out. Love you guys! Thanks for taking care OB's business so well.

I want to use their services but I cannot get an address. I went looking for them believing they…read morewere open, but they were closed. It was late in the evening. I had my work done somewhere else. Actually, it was at a local hotel here I frequent and they made all my copies.

After speaking to the business owner, I believe it was confirmed one of their employees did indeed…read moresteal my package, and Gisela at the front desk lied about it not being there. It would explain why she was so nervous when I spoke to her. As for the business owner's response, my review is going to stay up due to unprofessional employees, and packages going missing. Also the above employee claimed to be the manager everytime I asked to speak to the business owner. That is very strange. I was lied to that the package wasn't there when I went for pick up, and it has been confirmed that it was there. Yes this is documented, I don't need to be threatened. I asked the owner where it went after it was left there, and received no response. Then after I spoke to him about it, and the employee again on the phone, it was re-shipped out to someone else and signed off by a Noah. This is the first time a package of mine has gone missing from an establishment, and all the strange behavior that ensued after when trying to pick up and locate it- would be incredibly frustrating. Thank you.

I came in here with my family to get our passports renewed. Nicole was extremely kind and helpful…read more She never seemed annoyed despite our endless questions and knew all the answers! We had a pleasant experience and will be returning.

Quick and easy got my passport renewed they have a little picture station and printer mailed it off…read morenow it's just waiting for my new passport

Karl & team were efficient and kind in helping me make a UPS return. thanks team for helping me…read moreprint my tag, adhere it to my package, and make it cost effective to return. Will use you again!

Fast and efficient service with a smile. Metered parking. Closed on Sundays…read more I was in the area and needed a key made so I quickly popped in. I've been here a few times and no matter who's at the counter, they're always friendly. In particular, there's a young curly haired associate who's always nice, as well as a gregarious gentlemen, who reminds me of an actor btw, who is always very pleasant. Anyhow, I was in and out for $5 and in less than 5 minutes, and I didn't even have to remove my key from the keychain-sweet! In addition to standard postal services, they have these really cool hand-crafted Quilling Cards. Although they're on the pricier side at ~$9-$10, they really make a lasting impression. You can also get passport photos here for $17+, but as I've recently learned, you can actually use your own phone for passport photos as long as are renewing electronically and you have a non-textured white or off-white background. It took a number of tries to get the sizing right without any background shadows, but it was definitely worth saving $17. I'll have to get the names of the associates so I can give them the proper credit they deserve. Thanks to the crew!