Quick response but does not do the service I am looking for…read more Only one I contacted that responded

From the owner: I'm proud to be a veteran and serving this great country. 29 + years experience in the…read moreRefrigeration and HVAC industry. We are very particular in paying attention to detail. This is what makes us unique. We understand that your business is vital and that having a comfortable atmosphere makes your job easier.

I called Troy and asked him to give me a quote for a gas kitchen stove installation. He came at the…read moretime he had specified, looked at the job and said he'd get back to me with a quote. After several days, I called his office and asked his secretary if he had written up a quote. She said she had no idea, but would have him call me. That call never came. Needless to say, I will not be calling them again.

Troy went above and beyond to make sure I had heat before winter. Doing a natural gas conversion is…read morea process and having an antiquated furnace that barely worked they put a new furnace in quickly and efficiently. I had a delay in getting the gas meter installed so Troy came out himself with a couple of space heaters to keep my old house comfortable. Extremely impressed with his customer service and was reasonable with pricing.

Our dryer died and after a call to Sprague Appliance, we were delighted that Roger was able to come…read moreto fix our dryer in under 2 hours! It was a pleasure to meet and work with a professional who had all the parts on hand to take care of our Samsung dryer. We highly recommend.

Roger is excellent! Very knowledgeable. I called on Sunday cause my dryer was broke he was here…read moreMonday and had my dryer fixed by 9am. I would highly recommended him for all your appliance repairs. He also sells quality appliances at great prices. Thank you so much Roger!

Dishonest scammers! Had the service team come out to replace the insulation in my stove (which they…read moresaid they do when I stopped in to ask in person) but they didn't have the replacement insulation with them when they came. Instead of calling me or saying they can't when I made the appointment, they showed up knowing they couldn't do any work and charged me $140 for the service call. Waste of time and money for absolutely nothing! While at my house they told me I could order stove insulation on Amazon and cut it to size, which tells that it's a universal standard and not some unique part for my stove. They either didn't want to do the work so they said they didn't have it so they could go home early, or they knew in advance so they could scam me. Can't believe how dishonest this local business is. And the cherry on top is they said they would call me in the morning to give me an estimated time of when they would come but I never got a call. I called them around 11 to find out and they said between 2-4, they showed at 4:15. I waited all day for them just to be scammed This happened 3 months ago and today they sent me an invoice for service. I called and spoke with a woman over in finance, explained what happened, told her the credit card company agreed with me and refunded me, and she said they will never do business with me again and hung up on me... as if I would ever go to them again lol

I bought a Frigidaire side-by-side refrigerator two years ago. They've had to come out and serve it…read moreservice at five times it would've been more but I turned the damn thing off Brown's appliances won't fix my refrigerator because I owe $250. I'm not gonna pay for service when it keeps breaking down over and over I could've bought a new refrigerator. I will never use this place. Horrible horrible service.

Hands down, Spencer @ Pine Tree Handyman is the best handyman in all of Downeast Maine. Polite,…read moreprofessional, very skilled, punctual, and competitive on pricing. Go with this guy. You will not be disappointed.

Unreliable. Very convoluted communication. Doesn't respond to emails and texts after handing out…read morebusiness card. Makes commitments to work specific days, and despite several interem confirmation texts and emails from the customer, does not show up on the day scheduled, and does not give prior notice he doesnt plan to come that day. Mr. Spencer Hill's initial response on yelp was quick. My first impression was that he seemed cleancut and ready to do good work. He came over, handed me a card with email and phone number on it and said he was available Thursday and Friday. I said i would like to book him those days. He would give me an estimate. He sent an estimate. I said yes please. He took several days to get back to me, and then said he no longer could honor those days. He offere me monday. Although i had plan to leave the state, I again said yes please. I was only available to be there that week, and i changed my flight so i could meet him Monday. I sent some follow up messages. I sent a confirmation query the day before. He informed me the morning he was supposed to arrive to work that he couldn't come. Another problem is that he arbitrarilly wants to continue communication through the yelp platform, which is really just for finding businesses and sharing feedback. As a cultural norm, people communicate by phone, text and email for regular communication. It's weird to arbitrarilly move communication back to yelp after making phone/email/text contact. It's very odd to expect someone to use yelp like a texing platform on a continued basis. How would a customer even know to look there for ongoing messgaes? I hire a lot of workers and i have never encountered this before. It's especially odd after meeting in person and handing a customer a business card with a phone number and email on it. A business should take in to account what the customary mode of communication is, especially for the client base it serves. In particular, I feel strung along by this business at a very real cost.