Scam Alert Don't buy…read morehere! Don't waste your hard-earned money at this dealership. They are scammers. This dealership is nothing but a den of scammers, ready to swindle you out of your hard-earned cash. Their mechanics? Nothing but liars. I reached out to inquire about a 2009 Volkswagen GTI with 85K miles, as advertised on Carfax. They assured me it was ready for a test drive. However, during the drive, the car behaved strangely, and a mysterious light popped up. When I questioned the Sales Manager, he brushed it off, attributing it to my driving on a rough road. Their mechanic magically turned off the light. They assured me the car was in excellent condition and well-maintained, but that was far from the truth. The Carfax history was sketchy, indicating no recent inspection. When questioned, they hastily explained that they had performed all necessary repairs after receiving the car as a trade-in. False assurances were given that any issues could be brought back for fixing--empty promises. After shelling out $8000 and driving home, the check engine light illuminated, and I discovered severe windshield damage undisclosed during the purchase. Upon contacting Juan, the Sales Manager, he requested I return the car the following week. Their mechanic, using ODB2, erased the check engine light, claiming they forgot to reset it after maintenance. Skeptical, I consulted another mechanic who provided a lengthy list of issues: steering wheel column problem, transmission malfunction (no reverse), cooling system problem, and mass airflow problem. Returning with a written diagnostic from an independent mechanic, I requested that they fix the issues. Speaking to Juan in Spanish, the mechanic confirmed the problems because using an ODB2 scanner he saw the same errors. He declared they wouldn't fix anything because they sold the car "as-is." I reminded him of their obligation to disclose all issues, per the law. In response, he exploded in anger, even threatening violence if I didn't leave. I walked away. Before leaving, their mechanic, at Juan's instruction, erased the check engine light once again. Doing extensive research on the car's VIN number revealed that it had failed safety and emission tests before being sold to me. I am now stuck with a car I can't drive because it is not safe to operate. I am also out of over $8000. I strongly advise staying away from this deceitful company. Save yourself the trouble and keep your money safe.

Great used car dealer. Excellent customer service and very good inventory on luxury vehicles.read more

Williams Buick GMC is an amazing dealership with an incredible team, outstanding service, and a…read moretruly great customer experience!

My wife and I have had a great experience with the Sales and service staff. We have been given a…read moreloaner vehicle, we have been updated through any service visits and we continue to enjoy our GMC Yukon.

So I had a good experience with Jimmy and Emery. I finally got the Camry I've been wanting. Jimmy…read morehas fair prices and makes sure you get the car you can afford. He also has financing available. Just give him a try. By no means are the cars brand new and perfect. But they are in great condition and picked carefully.

This place is a ripoff I bought a Toyota Highlander from jimmy and he told me it was in excellent…read morecondition what a liar. This vehicle is bought as is I know that but there is a difference between as is and a liar. The climate control doesn't work the leather seats are ripped and filthy , the tire pressure light is on all the time, it has scratches all over the exterior (he parked it in the shade so you can't see them). The biggest lie was this is a NON SMOKING vehicle. It has nicotine stamina all over the interior. So if you like a good RIPOFF this is the place to go!

I picked up a nail which could not be repaired. Ben suggested I check this place out for their…read moregreat matching and discount program. I talked to Harvey Hunt who did some research and came up with a great price. It took them about 2 hours to install and I got a great price without having to call around and do a lot of research. Harvey is a former Marine and provides great customer service. Check them out; you won't be disappointed!

Dear liberty, I am…read morewriting to express my deep disappointment and frustration regarding the recent service experience at your dealership. Despite being charged for miscellaneous services, my car's original issue was never fixed. Instead, I feel I was taken advantage of as someone who doesn't know much about cars. It seemed that the service manager was merely guessing and fishing for problems without actually resolving anything. As I continue to hear the same popping noise while driving, it has become clear that the service performed was ineffective. This experience has left me feeling used, and it unfortunately reinforces a negative impression I have about GMC service centers in the Charlotte area. At this point, I am seriously considering seeking legal advice and sharing my experience publicly to warn others. I urge you to address this matter promptly and provide a satisfactory resolution. Sincerely, Kenzo

Easy to work with! We needed to get our car inspected. They were able to give us immediate…read moreattention. The place is old and can go overlooked but I am glad we were told to go here and we would return.

I called before taking my car there for inspection and was told I could get my car inspected right…read moreaway. A guy pulled in seconds ahead of me, but they did his inspection, then mine, in a matter of a few minutes. Friendly, efficient people. Didn't try to sell me anything. I did have to wait outside, though, as there is no interior waiting space. No problem when the weather is nice, which it was.

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

Absolutely terrible work. I have had to return my vehicle 3 different times after services to have…read morethem fix things they forgot during the service. The first two times, they forgot to screw some things down (missed the screws out entirely. This week, they changed my brakes. $2,000 plus. But they put in warped rotors (how can that possibly happen?). That was 9 days ago and they have now told me they can't fit me in for another 11days. So 20 days with defective brakes is OK to Union County Kia. Shocking. The funny thing is that I have previously left a 5 star review because of the customer support girl, who works for the customer. Unlike anyone else I have dealt with there.