I had a great experience working with this dealership from start to finish. Kelly Rianda, the Internet Sales Manager, really stood out he brought great energy to the team and was incredibly kind and helpful throughout the process. Robert Pomposo in Internet Sales was super mellow and easy to work with, which made everything feel low-pressure and comfortable. Eddie in Finance was also excellent not pushy at all, just straightforward and respectful. This was nothing like the old days of spending an entire day at a dealership. Most of the communication and negotiation happened via email, which was extremely convenient. When we arrived, the car was already prepared and ready for us to simply say yes. About an hour later, we were out the door. The Parts Department was also fantastic the woman who helped us was super friendly, and they offered us all-weather mats at a very discounted price. As a thoughtful and fun touch, they even gave my dog a BarkBox toy that matched the same Subaru model we purchased. Overall, the experience was efficient, stress-free, and genuinely pleasant. Highly recommend this dealership and team. read more

Maita Subaru - Car Dealers Near Me - Sacramento, California

My wife visited this location for the service department today. She went in to get new wiper blades. And while visiting, there was ignored at first. And someone finally asked her if she needed help. When she told him what she was there for her because she had her vehicle serviced at a different Subaru. This employee in the service department implied it was inconvenient and they'd have to write a work order to see if they could get it done for her. He suggested she should go back to the Subaru, where she had her vehicles serviced. The Subaru, where she had her vehicle serviced, told her she could go to any Subaru dealership, and they would be able to give her blades because they did not have the correct ones while she was there. I can see why this Subaru only has 3.3 stars for its overall rating. I've heard bad things about this place. My wife's interaction at Maita Subaru today proves that they do not care about their customer. They don't deserve to get 3.3 stars. It should be somewhere around 2.3 or 1.3. We will never visit this location again. And tell all of our friends that own subaru's not to visit, Maita Subaru. read more

I bought my '05 Subaru brand new off of the lot at Maita Subaru over 20 years ago. Maita is the only shop I've let work on it and because of their meticulous service department it's still my one and only daily driver. I love seeing the same faces year after year, and genuinely trust them to provide honest advice. So far so good, keep it up. read more

The Internet Sales manager and I agreed online on a price for a new car. I advised the Internet Sales manager before I arrived that I had my own financing. Once in the office I was told that they had to run my credit. I explained to the Internet Sales Manager that I had my own bank financing that would wire them the money and they did not need to run my credit. THEY KNOW THIS. He then insulted my bank, referring to it as just a "Piece of paper." The dealer manager, Kelly, tried to tell me "It's the law" that they run my credit even with my own financing. This is NOT TRUE. He refused to sell me a car unless they did a credit check, even with my $10,000 down payment and my own bank financing. I was sucked in and lied to. AVOID THEM. I told them I will take my money elsewhere. read more

I brought my new Outback in for service and they claimed there was a nail in the tire that was in the sidewall and not repairable. I know this could be a scam that some dealers do to get you to purchase a new tire. I ended up paying $200 to replace a six month old tire. So from now on Im going to inspect my tires and take a picture of all 4 before I take my car in. Im posting this to see if this has happened to anyone else at Maita Subaru. Please comment so if this has happened to several other Maita customers it will show a pattern. For now I will give Maita the benefit of the doubt that this was an honest situation. I've been coming to Maita for many years and I wouldn't expect to be scammed here. read more

Customer went it with a 35k mile car and was told she needed her engine resealed for $7500 to stop the leaking. It may have been the driest engine and transmission I have ever seen. read more

From my two visits to this dealership, it was a less than OK experience for me. Initially, interacting with Dylan and going through a test drive was a nice experience, your standard test drive. Not much pressure which is welcome. Now the second visit is where the experience suffered. I asked Dylan about the test drive gift card via test, and he said to come by. I also received a text from Tony Rivas, their "Customer 'care' Manager" that they close at 7pm...I'd make a joke and change his title but it's not necessary. I dropped in and missed Dylan, so I asked for Tony. Well, Tony basically disregarded the reason why I was there and put the pressure on regarding my decision on buying a car. Okay, standard car salesman lingo and pressure. I tried to initiate some friendly conversation but truly felt like Tony was not friendly at all. For an employee that's in a leadership position you'd think there would be better engagement. Meh, maybe he had a very bad day. Tony wasn't even sure who handled the test drive gift cards. To end it, at least Kelly was very nice and helpful with the gift card. This was my first time with Maita and quite possibly my last. We'll see how they handle the gift card and we all know the purpose of the gift card... read more

Clean, welcoming showroom and waiting area. Friendly and knowledgeable service advisors who kept me posted re status of work . Work always done well without error and within estimated time. Kept interior and exterior clean. read more

This review is for the service department at Maita Subaru. I brought my Outback in because the rear hatch had been acting up for about a year, randomly refusing to open. It finally stopped working completely... right after a big grocery run. Before coming to Maita, I had taken the car to Modesto Subaru, but they wouldn't even look into the issue because, of course, the hatch worked when I got there. I asked if I could bring a video next time, and they told me it "may or may not be accepted." Seriously? So when I booked my appointment at Maita, I made sure to take videos of the hatch failing, but I didn't even need them. Bert, the service writer, immediately recognized the issue and said he'd seen it before. He explained they'd plug the car into diagnostics to check the sensors and figure out what was going on. That's precisely what they did, and my hatch was fixed quickly. It's been working perfectly ever since. Moral of the story: Don't waste your time at Modesto Subaru. They won't help you unless the problem magically happens right in front of them, and even then, good luck. Maita Subaru actually listens, knows what they're doing, and delivers excellent customer service. They're the only shop I'll trust with my Outback from now on. read more

Good pricing and also good people helping me buy my first (new) car. Not much negotiating necessary and everything was quick and easy once we settled on a car and price. Thank you Frank! read more

Maita Subaru - Car - Car Dealers Near Me - Sacramento, California

I ordered a part they said will be in by 11:00 am called at 2:00 pm said part was delayed no phone call like they said when arrived but since it didn't arrive and got delayed no call!!!! Thanks for leaving me without a car for 3 more days. read more

We had a great experience at the dealership. The lease was done quickly and we were able to try many models and trim levels. When we came back to let them apply interior stain protection, a car was provided for our use for the day. All in alll we had a good experience. read more

I was interested in purchasing a 2024 or 2025 Subaru Legacy from Maita. What should've been a simple process was a complete pain in the ass. They had zero base models in stock. I sent a simple question to their internet sales department via email asking if they could match the price from Hanlee's in Napa for the same exact car, just in gray instead of white. Their clueless internet sales representative Kelly Rianda doesn't know how to utilize reading comprehension. He sent me their current inventory that I had zero interest in. He sent annoying follow-up emails after I unsubscribed from their mailing list. I finally asked him to please stop harassing me because he's annoying and that he lost a potential sale from lack of attentiveness. His rude retort was I sent my message after hours. He certainly didn't respond after hours. I'd highly suggest you purchase a car elsewhere where you'll be treated with dignity and respect. I ended up purchasing mine from Hanlee's in Napa, and their level of service was second to none from the very beginning. Maita could certainly learn a few lessons from them, and perhaps more people wouldn't be inclined to purchase vehicles out of the area. Kelly, I hope you learned your lesson. Disrespecting a customer is never acceptable, and reading emails before responding to them is an important business fundamental you clearly need to work on. read more

First and foremost I want to extend my sincere gratitude to Mr. Bert Johnson. My car had been recently vandalized and due to a very painful knee I wasn't able to get it in the shop in a more timely manner. My passenger side mirror needed to be completely replaced which meant there were many parts to b e ordered. This took several days but this true gentleman accommodated me in a loaner car. Besides the thoughtfulness he went beyond my expectations and had my vehicle assessed for any other additional damages. Because I was scheduled for surgery only days after I picked up I've yet to return my car to have all pending work completed. I feel very comfortable with Maita Subaru and feel a tremendous sense of relief that my vehicle will be returned to me in excellent condition. read more

I love everything about the team at this dealership. I first contacted the internet departments of three Subaru dealers here in the Sacramento region, each had a specific car I was inquiring about. This is not our first Subaru so I knew what I wanted. Maita was the only dealer to respond. Thomas responded with all the info I wanted and I made an appt to see the car we asked about. In the end we bought a different 2025 Touring Outback Turbo. The whole process was easy, Thomas was great, the guy we met in finance was great, the service department has been great as we completed a little firm wear update and added the option we wanted. From start to finish a five star experience and that wasn't even the best part! Levi, the tech guru who knows everything about these cars is like their secret weapon. Such a nice guy, super knowledgeable and of course actually drives a Subaru too. Today we did a follow up appointment to answer some questions and help with shortcuts and settings on the tech stuff.. at the end he gave me a gas card for coming in! I should have paid him. It is just so nice to feel the care these people put into their customers. This is not the first new car we've ever purchased and not even the first new Subaru, but by far the dealership has made this the best car buying experience. Well done Maita team. read more

Everything went swimmingly. Salesman, Ben Rios and Finance person, Van Xiong were terrific. No stress, honest dealings, proactive and got us a great rate with a local credit union. Highly recommend them. We got a great deal in a Subaru Outback. read more

I'm new to the area and cannot rave about the service department enough. Ben Lee (Service manager) went so far above and beyond that words cannot convey all he did to make me a customer. He is trustworthy, dependable and amazing. They also send videos and explain everything in detail so you can see what is going no which is super reassuring. They have a text service for updates/questions which is super convenient. Highly highly recommend! read more

My situation was pretty clear. I had negative equity. I wanted a larger vehicle, due to the amount of time I spend in the car (needed something more comfortable). I wanted to be a specific payment and down payment. I was contacted by another dealership and ran them through my financial situation. On the way to (that) dealership, I decided to call Maita Subaru to give them a chance to match the proposed deal. I'd prefer a Subaru over a (Nissan). I spoke with Nathan for about 10 minutes and outlined everything. I told him I'd be there shortly. He was very patient and kind with a calming demeanor, which helps when you're buying a car. He was beyond pleasant and polite. He made the buying experience so much easier. I cannot say enough nice things about him as a person and as an employee. He is an asset to Maita Subaru, and I'd highly recommend doing business with both the dealership and Nathan personally. read more

Couldn't have been a better experience! Someone knocked the driver side mirror off of my 2019 Impreza while it was parked and I needed to get it fixed ASAP as it's the car we use to transport our infant daughter. I made sure the parts were in stock and then booked an appointment at Maita. As soon as I got there Bert took care of everything! He provided quotes, got my ok before they did anything, let me know they could take care of a headlight recall on the car at the same time, he even suggested we have the detail team clean one of the mirror housings to see if it needed to be replaced at all (it didn't and that saved me $90 and having to come back to get it painted!). In and out in just under 2 hours with a washed and fully functioning car. The waiting area is VERY comfortable (wifi, coffee/food available, comfy chairs). Appreciate the excellent customer service and fast repair Maita. - Luke read more

So grateful to have gotten to work with Sherri. She made the purchase process seamless and painless. Made sure we were getting exactly what we wanted with competitive pricing and helped us throughout the whole process. When a hiccup came up that was beyond their control, they were transparent, rectified the situation and kept us in the loop. Sherri and her team (including Ed in Finance) were wonderful to work with and I highly recommend coming here. read more

Very good customer service We were there (Before COVID-19 time) looking into leasing options and the staff was very responsive. We were setup with a sales rep very quickly. He proceeded to carefully listen to what we had in mind and offered all the available options which he carefully reviewed with us. He then proceeded to show us all the available car models or options they had available and went through the features of each very carefully. We ended up leasing the car from there and have not regretted it since. read more

Maita Subaru - Car Dealers Near Me - Sacramento, California

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These guys were the greatest! I was pretty distraught after having my beloved Toyota totaled by an uninsured, drunk driver. Drove from Chico to look at a used Crosstrek that ended up being exactly.like a new one at a much better price. Ben and his manager were so friendly, no pressure and made buying a car enjoyable. They even arranged to deliver my new car to Chico-tomorrow! My stress level is greatly reduced and now I excited about my new car instead of crying over my old one Just absolutely great every step of the way! read more

Apparently I had a recall for my Subaru, I went to the DMV to pay for my registration, and they said that I needed to do my recall for emissions before I could even get my sticker. They were able to fit me in pretty early and in the same week. I was able to come at seven in the morning, and I pulled up my car. Jan helped me and she was absolutely amazing. Super friendly and nice. She finished my car in about 3 hours. I was able to go straight for the DMV to grab my sticker! read more

This is my first experience with a Subaru and Harveen was amazing! I was looking for a new vehicle in October and found the vehicle I wanted but not the right color. Harveen told me they had the same vehicle coming in Dec in the color I wanted so I put my name down on it and waited patiently. He emailed me updates and it finally arrived right before Xmas and he even put a big bow on it for me and came in on his day off to get me all set up with the new car. Checkout went easy and I'm super happy to be part of the Subaru family. Thank you Harveen for making my first new car purchase easy and fun!! read more

Maita Subaru - I like to call him Rip - Car Dealers Near Me - Sacramento, California

here I am, 10 years later, reading my review and getting pissed off all over again about this. what is wrong with you guys? If a customer brings a car in, read the damn code for him and tell him what it means. read more

I live on the East Coast, but needed advice ASAP so I called them and they helped me out and sent me diagrams and information on the parts I needed to get my 2013 Impreza up and running again. Wish they weren't on the other side of the continent, would 100% go to them. read more

Went here for 3 years with my last car for service loved them. Never felt pressured or ripped off always took care of my car.

02/21/22 Came back two weeks after my dad bought his car and I ordered my car. They told me that it would arrive in April but arrived earlier. It took a month. 03/18 car arrived Got helped by Angel when ordering but he's no longer working here. 03/19/22 Test drive my car. 03/20/22 I came to pick up my car and make the deal I work with Harveen Castillo very funny guy very patient and he knows Spanish. I did my financing with Lisa, she was nice too. We came back the next day to clarify some numbers and Harveen, Andrew and a finance guy, I did not get his name, helped us out again very patient with my dad and I. I also spoke to Zoe very friendly. Thank you all very happy with my first brand new car. There's a review bellow about the front desk girl working 03/19 and on 03/20 that really does have a bad attitude. I hardly delt with her thank goodness. read more

Maita Subaru - Crosstrek Sport 2022 - Car Dealers Near Me - Sacramento, California

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My sister recently went for test drives here. She had appointments set up but when I got there I realized I wanted to do a last minute test drive. They were super accommodating to us both. I was able to test drive the exact car I wanted. Multiple people helped us to ensure we didn't have to wait. Everyone was very friendly. They have snacks and drinks available if you're waiting. My sister did end up buying a car from this location and had a good experience with that as well! read more

During this process I was laughed at by an adivisor: I brought my car into Subaru hoping to find answers regarding my 2018 forester OVERHEATING. I was initially told nothing was wrong with my car, and further inspection were not needed. I insisted to have more inspections done, and left my vehicle with the Subaru team. Four days later I received information in regards to my radiator. My head gasket had blown and my car was in need of a major repair. TWO MONTHS later I got my car back hoping it would run fine. As soon as I left the dealership my check engine light came on for my transmission. During the initial inspection I asked for my transmission to be checked because of a delayed response when switching gears. I was again told that this was normal. After bringing my car back I found the transmission needed repairing. The service technician laughed while I explained how the problem could have been looked into prior. In frustration I transferred my car to Elk Grove because was embarrassed how I was laughed at. I felt hopeless. I now have my car at Elk Grove, and they are confused how this dealership did not find this mechanical issue. It has been ongoing for "months" I was told. My experience here was hard to process, and was completely unacceptable. read more

Once again, AMAZING customer service. Levi W, thank you for this morning and showing me all the things I assumed I knew about the car which I didn't . Thank you for your patience. You ROCK read more

I worked with Eric Toan for the past several months to help secure a Crosstrek Hybrid and he is the absolute best! He had my interests at heart and walked me through every step of the way. He wasn't pushy at all and kept me notified through the entire process. I love his responsiveness and how humble he is! If he didn't immediately have the answer, he would get back to me within the same day with an answer! He always notified me of other Crosstrek Hybrids that came thru, he was like my inside man!! Eric really changed my outlook on car salesmen. Honest, helpful, resourceful, and kind! High recommend working with him :) read more

Useless service department. I went to a different Subaru dealership in the bay area to ask about getting a minor mirror bracket replaced and they said, "No problem, bring it in. We'll just charge you for the parts since it's an easy fix. Any dealership can handle this in 10 minutes." Unfortunately, it turned out it was a pretty random part that I needed to order in advance since they didn't have them in stock. Ok, no problem. Fast forward a couple weeks. I have the part in hand, and I called Maita Subaru (closer to where I was at the time) to schedule to get this simple fix done. They couldn't have been more clueless. "Uhh, I don't think we do that here." I explained that I had the official Subaru Service Bulletin that dealerships are sent about these repairs (because the originals were faulty), which include instructions and I have the replacement part. I had already gone to another dealership in the bay area who could've done it, but I didn't have the part at the time and I'd rather not drive 2 hours for a 10 min repair. "Yeah, I don't know." I'm like, "I can give you the code on the bulletin and you can look it up yourself. I have everything... parts and instructions. All I need is someone with the tools to swap out the bracket." "Uhh... without seeing what you need done I don't know if I can say if we can do it." OMG! This is a Subaru dealership. I'm bringing a Subaru vehicle. I have already purchased the Subaru replacement parts. And I'm holding a printout of the official Subaru Service Bulletin which step by step explains to the service department how to do this quick fix! What more do you want?! Forget it. I'm going to drive back to Livermore where at least they understand the cars they're selling and working on. read more

I bought a 2023 Outback via the Costco buyer program. It had to be ordered and updates were hard to get. I currently have 4,000 miles and had an issue with the rear storage door lock preventing the latching mechanism to hold it closed. I called the service department Monday just about 8am to ask for any suggestions and was told they would have a service person call me back. I explained that I was currently driving with a rope holding it closed and would appreciate hearing what I should do. After a couple of hours I had no call back, I called Shingle Springs Subaru and a service person gave me a couple of suggestions. It didn't quite work but I was told to stop by and they'd take a look. I did stop in and since it wasn't a quick fix I scheduled for a warranty repair the next morning at 7:45. It required the replacement of the rear access door and with the parts on hand, the work was completed while I waited. Suffice to say that the only reason I'll return to Maita is the free oil change promised with the new car purchase....but it might not be worth the effort. read more

Had an AWESOME and LOW-PRESSURE car buying success with Shelby. Getting the Costco discount was really easy and saved us a lot of money. Mary in finance gave us a lot of helpful information to make us more informed buyers. We had the worst car shopping experience at Shottenkirk Honda in Davis. So glad we walked away from them and came to Maita Subaru! read more

I had a wonderful experience with Maura Subaru! I went in back in August with the intent of ordering a custom 2023 Crosstrek and it showed up in two months (this may have been luck as I've heard that certain Subarus are back ordered to next year now!). However, Jason did a fantastic job helping me through the process. The employees are not paid commission so there is less of a push to buy extra warranties, upsell, etc. which I appreciated. Jason was with me from august until the end of the sell a few days ago, and even picked up the phone the day after I bought it when I had an issue with the car. He even let my boyfriend borrow a new WRX when I forgot the title of my old car at home Thank you Jason!! You were fantastic! Four stars because the day after I bought the car we found out that the dealership alarm was never deactivated on my car and it started going off randomly while I was sitting in a parking lot and wouldn't stop. I was told there was no alarm on the vehicle by two people so this was quite frustrating and scary! I put a lot of money into this car and I thought it was already broken! However, Subaru was on top of it and I was able to go straight to the dealership and get it deactivated. read more

Maita Subaru - 2023 Crosstrek Premium in Cool Grey Khaki - Car Dealers Near Me - Sacramento, California

I've been going to maita subaru for years to get my car maintenance. Their system is very organized and efficient. I recently had a major service done and the technician spent time to go through each service and explain what each one was for. Also, when we discovered another unexpected fix that came up, he made sure to show us the actually issues and explain why it needed to be fixed (I love the transparency). Lastly, they have us a rental for the time being and was very communicative about the situation since it would take a week to get it completed. Pros: great customer service, huge waiting area, knowledgeable technicians, transparent in car maintenance practices Cons: none read more

Our expectations with the purchase of our new 2019 Subaru Ascent were met. Our salesperson, Sherry Kharrazian, was fantastic! She was very knowledgable with the vehicle we wanted and made sure we knew all functions in the car before we left. She was very efficient and never made us feel pressured or bad about questions or concerns. I would recommend her when you are interested in purchasing a vehicle. The building was clean and had free snacks, coffee, tea and hot chocolate. Great experience!! Love our new car! read more

Maita Subaru - Car Dealers Near Me - Sacramento, California

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My experience with Maita Subaru sales was easy from start to finish. Thomas was my salesperson- he never once was pushy, he was helpful with all of my questions and concerns, and I walked away feeling like I was treated well and didn't have the worry I have had at other dealerships where I might be getting a "bad deal." I was treated like a person not a number or just another sale. I would highly recommend working with Thomas. read more

If I had gotten a killer deal on my new Crosstrek, I would have given 5 stars. Paid MSRP so in these times, the price was fair thus a fair rating. 3 stars. Service from my sales guy was great. He was quick in responding to my emails and questions. He gave me accurate and honest information on pricing and options. I appreciate he didn't try to push options I didn't need. I will buy a car from him again. 5 stars. The finance lady was ok. She didn't need to do much work to get me financing. She tried pushing some extended warranties and theft deterrent systems. She gave me some line about some theft deterrent stickers, which they had already stuck on the car panels so I couldn't refuse that option. Total bs. The car just came off the boat so they must have just stuck it on. And I didn't appreciate the scare tactics she used to push the super expensive extended warranties. I bought a Subaru based on its reputation for being reliable. If I find myself needing an extended warranty later, this will be the last time I buy a Subaru. So no, I'm not buying an extended warranty. 3 stars. read more