This business is amazing. From the moment we walked into the showroom through installation my experience was excellent. Ben made sure we bought the fireplace that would suit us perfectly. It was modern, minimalist and within budget. The order was placed and shipped to them in a very timely manner. One or two weeks tops. The installation crew was on time and very courteous. They protected my floors with coverings. They had to move my t.v. as well. They did a wonderful job. They also made sure they vacuumed any dust created. I can't say enough good things about this company. I would recommend them to anyone looking for a new or updated fireplace. read more

Majestic Distributing - My new fireplace in my living room - Fireplace Services Near Me - Elgin, Illinois

This was the third time we had a technician come to our home to repair our 26 yr. old fireplace. After the initial two visits, the fireplace began malfunctioning again. As we were still under the 90 day warranty, the visit in February was at no cost to us. The technician, John, we extremely efficient, as well, working on finding to problem for almost 2 1/2 hours! He did something that I had not thought of before... that part of the problem was on the OUTSIDE of the house, as well as a broken part IN the fireplace, as well! The resulting repairs were completed , both in and out, and the fireplace is working magnificently again. John was very personable, courteous and knowledgeable of all things "fireplaces" and I am sending kudos to him AND Majestic Distribution. This is very much a stellar and professional company, it's employees the same. Thanks so much for your assistance!!!! Sandy Hill Aurora, IL read more

Was very pleased from start to finish with our experience with Majestic, starting with Rhonda, who scheduled our appointment. Our fireplace was sluggish to start and by the time Anthony M left, it worked and looked like it was brand new. He was prompt, knowledgeable and explained everything he was doing as he worked. I will definitely use Majestic in the future and ask for Anthony specifically because in addition to being very thoughtful and professional, he was friendly and genuinely seemed to enjoy what he was doing. read more

Our contractor installed a Majestic Fireplace. Was happy until I wasn't. It is less than a year old and wasn't used since March. Is having issues. Still under warranty but it isn't worth the paper it's written on. Trying to contact them is a joke. I advise staying away from a company that is hard to contact when there are warranty issues. read more

We love our new Woodland Timbers Gas logs! With Ben's assistance we were able to select the best model for our home and needs. His knowledge and professionalism made purchasing an extremely pleasant experience. We highly recommend Majestic! read more

Majestic Distributing - Fireplace Services Near Me - Elgin, Illinois

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Great company to deal with for my gas fire place repair. Technician that came to house was on-time, very professional and knowledgeable. We had to have follow up work done during early winter. Owners son came out at finished up the repairs. Strongly recommend these guys. read more

Majestic Distributing - Fireplace Services Near Me - Elgin, Illinois

FANTASTIC customer service!!! My pilot light went out from last season & I had no clue. Spoke with Kevin and after multiple unsuccessful attempts to light the pilot, he walked me through the process of removing the glass, etc., to manually light the pilot! SUCCESS!!! Could not thank them enough!! In this day and age, most companies would just set up a service call, come out & charge a small fortune. Instead, they walked me through the process .... and it didn't cost a cent!! I would happily & highly recommend Majestic Distributing to anyone with fireplace needs!! They clearly put the customer first!!! read more

Majestic Distributing - Fireplace Services Near Me - Elgin, Illinois

Great Service. Very professional and thorough. Serviceman cleaned the fireplace checked for gas leaks and tested the switch to discover a malfunction. All the things a handy person may be able to do but there's comfort in the fact an expert looked things over. I only wish we received a reminder call the day before service. Other than that great work. read more

Knowledgeable serviceman thoroughly cleaned my fireplace, educated me on how to keep it and run keep it running smoothly. He did everything he could to ensure I was happy with the service. I would definitely use them again. read more

Very great service - knowledge and professional. Went above and beyond in explaining basics in installing new fireplace side and back panels. read more

Kevin s. Thank you for taking the time to repair our fireplace also for searching for a remote and staying till a other employee delivered it. You are a pleasure hard to find people like you that value their jobs. The Epifanio's read more

I contacted Majestic to order an electric fireplace for my new home. The first time, Kevin seemed less than interested in helping me. I hung up the phone and contacted my home builder again to confirm that this was the business that they recommend I purchase my fireplace. The builder assured me that Kevin would assist in my fireplace needs. I contacted him 2 more times for this purchase. No return call. I have purchased my fireplace elsewhere and would not recommend using this business. read more

Contacted them as a prospective customer. Several voicemails/emails never returned. Sign of weak character. Go elsewhere.

Fantastic customer service. I've worked with 2 other companies for maintenance and repairs and Majestic is by far the best to work with. Other companies have left us with a gas leak and then argued with us that they didn't and others just don't call us back. Everyone from those who answer the phones to Randy (technician) to Mark (owner) have been so great to work with us and not overcharge. Would highly recommend. read more

Quick and professional!! John came out and fixed my fireplace. Cleaned up quick and saved us money. He completed the work in a 1/2 hour. I wish we could have had a sooner apppointment however given the brutal winter and high demand, I get why they're so busy. A great technician and did a great job. Thank you so much. I'll definitely use again. read more

Great service ! Techs are knowledgeable and explain the the process to you .

Randy was an excellent technician. He was professional and clear about what he was doing and seemed very knowledgeable. I will request him again if we have any further fireplace issues which need repair. read more

I had my fireplace fixed today from Anthony M and he did a wonderful job, very pleasant and knew how to get the job done well, I would highly recommend this company and of course Anthony for any work to get done. read more

We drove a half an hour to purchase fireplace doors. There only employee working was assisting a couple. We waited for 10 minutes and in that time, the employee completely ignored us. What a shame. read more

Literally just watched one of their a-hole van drivers fly down my residential street doing at least 50-55mph (posted speed limit 20mph), and then "blow thru" a 4-way stop sign making a left hand turn! Total disregard for safety of others. read more

Our builder had a majestic fireplace installed for us. We had a problem with the fireplace and majestic distributing sent out a service guy. He was very nice and professional. He removed his shoes when he entered and did a great job fixing the problem. I'll definitely have them come back out to provide maintenance for our fireplace. read more

We needed someone to come out and fix our fireplace after a very vague home inspection report came back reporting it as an issue. I spoke to Kevin on the phone who let me know some of the potential issues that could be causing our problem as well as the costs to fix each of them. He came out to the house in the time frame that was given and was very thorough in his work. When he got to the root cause of the issue he explained it to us and fixed it quickly. He also cleaned the fireplace and it looks nicer than it ever has in the 5 years that we've lived here! We will definitely be using Majestic again for all of our fireplace needs. read more

Randy from Majestic installed a new back panel for our fireplace, he showed up on time and completed the work quickly and cleanly. I highly recommend Majestic based on Randy's performance. read more

Would highly recommend. Anthony M. did a great job completing the safety check and repairs. Very friendly and took time to explain the operation and answer all my questions. read more

This company is in serious need of customer service help. We waited with our contractor in the lobby for 45 minutes and no one offered to help us. There was only one person there and he spent the whole time with one customer. If that's how they treat you in the show room when you're looking to buy, how will they treat you for the installation? read more