[[HIGHLIGHT]]My kids love it here, super friendly staff[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great experience overall.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My daughter loves getting her teeth cleaned and she's only 4 years old.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was 2 when she came for the first time and it's just so nice that she actually enjoys coming![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Doctor and staff are always so welcoming![[ENDHIGHLIGHT]] read more

Over the past several months, I brought my son to this clinic multiple times, and almost every single visit turned into pressure to put him under general anesthesia. I was repeatedly told that my child was "uncooperative," and the staff even pointed to comments in his chart to support that claim. I was present during his appointments, and those comments simply did not reflect reality. My son never kicked, fought, grabbed the dentist's hands, or prevented treatment. The only thing he ever did was cry once, which is completely normal for a child at the dentist. What I find especially disturbing is that these inaccurate comments were documented in his medical record. It makes me question why they were written in the first place. From my perspective, it felt like they were being used to justify recommending general anesthesia over and over again. The last visit was the final straw. My son had a space maintainer that was placed by this clinic. The metal appliance was rubbing against his cheek and gums, causing him pain. I took time off work specifically for this appointment. [[HIGHLIGHT]]When I scheduled it, I clearly explained multiple times that we were coming because the space maintainer needed to be adjusted since it was hurting him. I also requested a routine cleaning while we were there.[[ENDHIGHLIGHT]] The cleaning was completed, but then the dentist once again started insisting that my son should undergo general anesthesia and have additional dental work done. I explained, once again, that I was not there for that. I came because my child was in pain and simply needed the space maintainer adjusted. [[HIGHLIGHT]]Instead of helping him, I was told that if I refused general anesthesia, I would need to sign a refusal form and schedule another appointment.[[ENDHIGHLIGHT]] So after taking time off work and bringing in a child who was already in pain, they refused to make a simple adjustment that would have taken only a few minutes. Instead, they rescheduled us for September. September. My son is in pain now. I understand that general anesthesia is appropriate in some situations. However, constantly pressuring parents into it, documenting behavior that does not accurately reflect what happened, and refusing to provide simple treatment for a child who is already in pain is completely unacceptable. [[HIGHLIGHT]]Parents deserve honest documentation, respectful communication, and care that prioritizes the child's immediate needs, not repeated pressure to choose general anesthesia.[[ENDHIGHLIGHT]] We will not be returning to this clinic. read more

So my child was new to this dental office. [[HIGHLIGHT]]First impression was not the best. The online setup/ paperwork was difficult to complete. There was no reception staff to help.[[ENDHIGHLIGHT]] The dentist barely did anything on first visit other than standard cleaning, and X-rays. Originally told me her molars had cavities and a few others. Said my child who quietly teared up should be put under general anesthesia for the work that needed to be done. [[HIGHLIGHT]]I was told the sedation team would answer questions and set everything up. They didn't have answers to a bunch of my questions and told I needed a physician to give consent for procedure[[ENDHIGHLIGHT]]. So I went to the Dr office. Had a well check and paperwork filled out for the procedure. My child needed to fast for 8 hours minimum for work to be done under anesthesia. Both myself and her Dad took time off work. We get to appointment. My child tired hungry and thirsty. Also nervous. They bring us back after signing more forms about liability and payment of any extra treatment. Take her temp, and was 99. Not a fever for a child( which is 100.4 and over). They tell us we have to reschedule, and can't do procedures. [[HIGHLIGHT]]Was pressuring us to reschedule for 3 weeks.[[ENDHIGHLIGHT]] I forgot to mention the building was under construction and office seemed dirty . In waiting area the toy wall had exposed sharp nails that could poke children. [[HIGHLIGHT]]Awful experience! I am looking into another dental office for my child. And honestly don't know that I will be going back. Start to finish was unprofessional, and disturbing[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Very friendly staff including the front staff, hygienists and dentist.[[ENDHIGHLIGHT]] Wonderful dentist! The facility is nice, clean and big. We've been going for several years. Mostly for exams and cleanings but also a couple of fillings too. I'm always surprised how easy and quick it is. Would recommend! read more

Horrible experience! Was in there for an hour and nothing got done on my son. They wanted me to pay for the treatment because my insurance didn't cover, I told them it was fine. [[HIGHLIGHT]]Then they gave me a sticky note with my insurance number saying I had to call to get assigned to their office.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told them I just wanted to reschedule because I didn't have time for all of that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They told me I couldn't leave without calling because if not the consultation wouldn't cover.[[ENDHIGHLIGHT]] Will never come back to this location! Poor treatment. They didn't even know what they were doing! I had to explain that this wasn't his first office visit. read more

[[HIGHLIGHT]]They canceled our appointment with less than 24 hours notice, after we had to move heaven and earth to make this appointment in the first place.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They REQUIRE at least 48 hours notice to reschedule or cancel and threaten dropping patients if that requirement is not met.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What kind of customer service is that? Horrible.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Paige in the ortho office was an absolute angel! So kind and so helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We had a great visit.[[ENDHIGHLIGHT]] read more

I've only been here a couple of times I was not impressed. The waiting room felt dirty and nasty and when taken back to see the dentist You're taking back to a big ward like setting. There's no sense of privacy, you can clearly hear what the dentist was saying to the other clients. Unfortunately, this place was a no thank you and I found another dentist down the street. read more

[[HIGHLIGHT]]Super accommodating![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Always very helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very nice staff.[[ENDHIGHLIGHT]] Doctor is so good at what he does. read more

We had 2 appointments for cleanings and checkups. They took the first one back for trays. She went back for cleaning. While that was happening the next patient went back for trays. [[HIGHLIGHT]]When she was done they said we switched over to a new system. Because everything didn't pull over to our new system you need to fill out dental and medical history forms.[[ENDHIGHLIGHT]] When you go into the system it tells you you have no forms to fill out. At that point they said we have to stop treatment and when the forms are filled out you can come back for another appointment. It seems to me this is something they need to figure out. [[HIGHLIGHT]]We left the dentist office with only one patient treated. Seriously disappointed![[ENDHIGHLIGHT]] This is the dentist they've had since they were 2 years old. I think it's poor business. read more

This office is one of the worst dental offices I've been to, I started taking my children here and we have had nothing but issues every time. [[HIGHLIGHT]]The online scheduling never works through the patient portal, I have rescheduled appointments so my kids don't miss school, they cancel the appointments because apparently they aren't available even though the website gives the option to select the date and time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The disconnect between the office and patient portal is ridiculous and they do nothing to fix it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I even scheduled an appointment for my daughter who chipped a tooth and the appointment confirmation was sent to my email, then when my husband and her arrived for her appointment, they said they didn't have one for her and sent them away.[[ENDHIGHLIGHT]] Never going here again, I would recommend you stay away and find another dental office. [[HIGHLIGHT]]I've attached photos of the online chat feature, I received no help at all.[[ENDHIGHLIGHT]] read more

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We've been going to Make A Smile Dental for almost five years now. Our first phase with orthodontics was wonderful. Dental care has generally been fine. Specific to our current experience with orthodontics - [[HIGHLIGHT]]I had some simple follow-up questions for the orthodontist after our consult and I could not speak or email with him directly. It felt like playing telephone because the staff did not understand my questions and could not relay them properly, but I had no way to communicate except through them (unless I scheduled another appointment for however far out, just to ask questions).[[ENDHIGHLIGHT]] The staff member that called me back was extremely condescending and suggested it was my fault that I had questions tI didn't ask during the appointment. [[HIGHLIGHT]]I know these places are busy and they have a lot of patients but there's no reason to insult parents trying to understand details of a treatment plan for their child that impacts adulthood.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Showed up for appt and was told dentist went home. No phone call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But they texted And called to confirm just a couple days prior.[[ENDHIGHLIGHT]] read more

The incompetence of the billing/insurance authorization department borders on negligence. Their actions resulted in my kid having to endure extreme discomfort (They are rescheduling an extraction appointment for 4 wisdom teeth from our original appointment June 11 until August 13). Our original appointment was scheduled months ago and they only put the approval/authorization request in 11 days ago. There are so many layers to why and how this is impacting my kid (like symptoms of POTS and Autism) but in general this negligence has resulted in my kid enduring pain, extreme discomfort, and immeasurable inconvenience. Make a Smile, y'all need to pull it together. Your job matters. Added note 5 days later, still no new appointment scheduled. Can't get conflict resolution department to get a supervisor to call me back. Grrrrr read more

I don't typically leave reviews but I feel like this was one worth leaving so please bear with me through this one... First off, I had an Oral Surgery appointment scheduled for 3 separate teeth to be extracted, two of which were my wisdom teeth. I was scheduled for 1 P.M. today. I got a call yesterday (27th of November) asking if I could come in at 10 as there was a schedule change. I happily agreed. There was a special x-ray that I needed before my procedure but was told it could be done right before my appt and it was no issue. Today, I get a call at 8:25 a.m informing me the xray machine they needed was only available at the Citrus Heights location. (I live an hour or so north from Citrus Heights as is) so I rush down to get my Xray.I make it by 9:40 and get checked in. It takes one full hour for my xray to be done. I got FIVE X-rays taken because none of them were done correctly until the tech got me on FaceTime with someone from another office (who was so kind) I was told that since it took too long, my 10 am appointment was cancelled but they were going to accommodate me (I'd hope so) in Folsom, so I was advised to drive to Folsom for a 1 p.m. appointment as that's all that they had. I have 2 1/2 hours to kill so I drive to Folsom from Citrus Heights. I get a call at 12:10 stating that Folsom WOULDN'T SEE ME and I had to go to rocklin office for a 1 p.m. appointment. I make it to rocklin. Thank god. I get taken back to be prepped. I was told no food or water so I guess that affected my veins and their ability to start an IV (dehydration, I understand. But I was strictly advised NO food or water) I have 7 bruises in my arms from them not being able to find a vein. The doctor finally got it after saying "maybe I'm having a bad vein day" whatever that means. He lets me know "I'm going to inject something that will make you go to sleep in a minute" What felt like a short period later (as that's how anesthesia works) I was awake. I thought wow that was nice we're done but he was just starting on my wisdom teeth. I tried to tell them it hurt, I was shaking, I was crying, I was OBVIOUSLY uncomfortable. The doctor says "she's just reacting this way because of the anesthesia" I lift my arms just to have them brought down. I wince just to hear "more lidocaine" Finally the tooth is out and I say thank god as I'm crying just as the nurse says "you're doing great Jessica, one more tooth" (which is not my name, lol.) so I woke up from my anesthetic not even half way through, crying from pain while nothing was done. I opted to get the general anesthesia as I have terrible anxiety when it comes to the dentist, and I let them know how nervous I was which is why I felt SO invalidated when I woke up and they were literally just talking about coffee drinks as I was quite noticeable struggling. They also reminded me to pick up my antibiotics at my local pharmacy which my sweet mom found out they never called in. The staff was apologetic about the circumstances from today, which is why I gave them 2 stars. They had good intentions but nothing was organized and the patient care was not comforting in the slightest bit. I'm 25, an adult, so can handle this on my own and learn that I'll never go back. But as a child's dentist I hope nobody takes their kids here (as I'm a mom of 2 young kids myself) as it would traumatize them.Quite honestly it traumatized me. To the gal who wheeled me out to my car, you were lovely and personable and although it was a bad experience, I could tell you tried to make me more comfortable and I appreciate that and staff like you. (Make a smile Folsom pulled my top two wisdom teeth in January which had its own set of complications but nothing like this.) If you've stuck through this, thank you. I really debated on writing anything but I feel like it needs to be known when you're picking a provider for pretty intimate procedures. Edit:my mom has called (as I can't talk still from all the swelling they caused) to request my antibiotic be sent. They promised they did. The run around with the pharmacy confirmed they sent it to a CVS in a town nowhere near me after confirming twice the location of my local pharmacy. Been trying to call today to speak to some sort of management but won't get a call back. Dropped my review to 1 star. read more

Awesome ladies here!! Special shout out to,GG!! She was amazing with my 4year old son. He was very scared just for the cleaning check up. She went above and beyond to make sure he was comfortable. And our doctor was amazing as well. Forgot her name. I do know Her name starts with a R. thank you ladies. Best dental office around read more

My son needed two wisdom teeth removed. We were referred here. They are demanding a $1200 fee for a bone graft even though it is medically unnecessary. Wisdom teeth removal is covered 100% by Denti Cal but this unethical dental practice extorts their patients for more money and if they cannot pay for an added procedure they don't want they cannot get the needed dental treatment. They also charged us $100 to make the surgery appt and even though I cancelled it a day later, after consulting with other oral surgeons, they refused to refund our $100. And when i requested a copy our his xray they charged him for that, too. This is the most repulsive and unethical practice I've ever seen. Not to mention they did not use good hygiene between patients. The dentist did not wash his hands between patients as I was observing the whole time. Denti cal patients should file a class action lawsuit for being refused treatment due to an inability to pay for added ununnecessary treatment. No one needs a bone graft from a cadaver at the tune of $1200 if they don't want it. read more

Avoid at all costs. We have had the worst experience here and no one wants to admit what they have done wrong. Dani literally lied and got called out and has done nothing for a resolution. If you have Kaiser medical insurance and your child needs sedation stay clear of Dani and Cathy Landrum (the dental coordinator for Kaiser). read more

So far so good. I have been with this dental practice for years. There have been a lot of changes since Dr. Tsu sold him practice. While the service is still very good, I guess I'm not that crazy about the waiting room. It's mostly tidy. However, during busy times (usually when we come in after school) there isn't enough seating. But as far as staff professionalism, they're great...and always friendly. read more

Make A Smile Dental - Rocklin - Waiting room - Pediatric Dentists Near Me - Rocklin, California

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scam place, rip off!! worst oral surgery!! read the real reviews! the 1 star reviews!! got all my teeth extracted so i can get dentures!! but they didn't give me enough pain meds during the whole proceedure! thx great spirits!! i was only in some discomfort during whole proceedure!! could of been more severe pain but i should be discomfort / pain free during oral surgery!! [[HIGHLIGHT]]i tried to communicate to medical staff several times that i needed more pain meds but of course they couldn't understand me because i had my mouth pried wide open where i couln't talk properly!! i was waving my left hand! around trying to get their attention!! they the medical staff noticed but just blew me off !! told me to relax and it be over in few more minutess!![[ENDHIGHLIGHT]] more scams !! lies!! [[HIGHLIGHT]]i tried 2 times of the talk / hand waving to get them to get me more!! meds !! they just blew me off!! twice!![[ENDHIGHLIGHT]] i just gave up and closed my eyes!! and endured the suffering which thx great spirits !! wasn't as bad as it ould be but i shouldn't be suffering very un professional!! no compassion!! i just another number!! more profits for them! i their next victm!! then they charge you for a copy of the records of the surgery?? wtf wtf wth!! more scams rip off!! $5 for records to loaded into your patient portal then u can download them and print!! $10 for records to be emailed!! to u!! $25 for hard copy of records to be mailed to you or you can pick them up at oral surgery office!! several people mentioned their appt keep getting cancelled!! that happened to me several times!! in fact i check in at make a smile offce for my appt and they say it has been cancelled but they did fit me in at my regular time i had appt scheduled?? wtf wth!! very professional!! dont go to make a smile!!! find another oral surgeon!! that gives a care about their patients!! make a smile just cares about making money off you , treating u like shit!! very unprofessional!! read more

The dentist and her assistance Jose are patient, kind, and gentle with my child, and she takes the time to explain everything she's doing in a way that they can understand. She's also great at answering any questions or concerns we may have. The office itself is bright, clean, and cheerful. And when it's time for their appointments, we never have to wait long - they're always seen promptly and efficiently. Overall, I can't say enough good things about Make A Smile and all the team. They make going to the dentist a positive experience for my kids, and for that I'm truly grateful. Thank you!" read more

12/22/22 Update: This literally just happened again. They sent us a new payment agreement (5th one at this point) for the same program that we've already had in place for months. We replied with a detailed email explaining the existing contract and asking why the new payment was different or even necessary; no response. Yesterday they left us a voicemail telling us that we would be liable for late fees if we didn't sign the new contract... I finally gave up and just paid the whole balance off to avoid this unorganized billing department. read more

I was on my way to see the ortho @rocklin and they call from an office exactly @10 that they are ready to see me. I was running late for 10 min so front desk said they can't see me anymore! No 15min grace period. I waiting for almost 3 weeks for this appointment scheduled as a new patient read more

This was my daughter's first time at the dentist and I was worried how she would react. The staff was wonderful from check in to the actual cleaning. She did great. The dr was also super great with her. read more

We have been coming to this location for many years. We love it because services are great the employees are nice and friendly.

This is the best location we visit. The staff is super friendly and great with my little guy who is normally afraid of the dentist. They are so kind and have so much patience and are great with kids. The wait time isn't ever long like other locations I have visited. read more

You are likely to experience sheer disappointment with this Dental Facility on all fronts; billing, service and bedside manner. For Pediatric Dental Care the level of service was incomprehensible. Frankly, I'm a bit embarrassed I didn't read the reviews before signing my minor child up for dental care here. The dental board needs a review of this facility. Pretty sure the X-ray tech was stoned (maybe an uncharted level of super ditsy, who knows). The receptionists are shamefully impolite and disrespectful, to the point it was borderline hostile. I was legitimately speechless at the lack of professionalism and improper conduct. They do virtual check ins, so no live, in-person employee you can speak with. After voicing that this process is no longer a good fit for our family and we were seeking alternative dental care, the staff assured me no more virtual checks ins would occur. We gave them one more shot, sure enough our next visit was a virtual check in. Also super fun, they claim on yelp "due to HIPAA regulations, matters must be discussed in private". However, they blast your private medical information loudly (VERY loudly) over the virtual check speaker, ill-mannered much? Loud enough for the entire waiting room to hear. Good luck trying to speak with a manager via phone or email regarding improper handling of billing and unauthorized charges; you leave countless voicemails and emails but do not receive a response. I submitted FOUR emails to management over the course of a month and the concerns go unresolved. The office staff is ruder than the DMV, and completely condescending. If you're late to an appointment, they reschedule you. However, if they are late it's unapologetic. Their time is more valuable than yours. Hopefully the owners come to realize these countless negative reviews are legitimate and do a revamp of the office staff. read more

I am very disappointed I have been taking my daughter to Make a Smile for years and now my son. I have always had a good experience in Lincoln but today I was very disappointed. My son is 4 years old and he is still adjusting to going to the dentist especially after COVID. Well the hygienist was very rude and I feel discriminated. When I told her I was sorry he didn't want to take his X-rays because he's 4 she's like he's almost going to be five. And then said if he was soiled because she smelled an awful smell. Really I told her he was 4 and potty trained. I am so disappointed if it's a Dental office that specializes in kids and they don't know how to work with kids then do a different job. And Make a Smile this customer service is unacceptable. I am sincerely let down. They didn't show any patience with kids. Also are they supposed to speak out loud your kids medical history. I found this to be very unprofessional and goes against confidentiality laws. I called the office to let them know but feel that others need to be made aware that they need to improve their customer service. read more

Do not go to this dentist. Very unprofessional just in it for the money. worst dentist in town

My daughter is on her second round of braces at Make A Smile. The staff is always super friendly, the doctors are very knowledgeable and the tech's are very professional. The waiting area has games to keep the little ones busy. I highly recommend Make A Smile!!! read more

Very bad experience! They even postponed my appointment three times. I waited three months without seeing the orthodontics. It was so exasperating. read more

Both of my girls have had a couple of appointments here and we've had a great experience. Everyone is very nice!

They have helpful and friendly staff, 3 different video game consoles to keep kids occupied and Movies going all the time. Def recommend for first timers read more

Make A Smile Dental - Rocklin - Pediatric Dentists Near Me - Rocklin, California

Always a friendly face to greet you! We have been coming here about a year now and have had nothing but great experiences. My kids love the atmosphere of the office and they always have a great Disney movie playing for the kids!!!!! read more

I took my daughter here this morning. She was terrified after a really unpleasant (that's being kind) experience at a general dental practice a couple of days ago. I was anxious and nervous for both of us. All I can say is THANK YOU MAKE A SMILE! From the receptionist who greeted us in very professional and kind manner to the tech who did x-rays (with NO pain!) and Dr. Martha, who was gentle, kind and explained everything she was going to do to my daughter. We have lousy insurance and I've read so much about dental offices upselling, pressuring for more than needed, etc., I was anxious to see if this would happen. NOPE! None of that. In fact, they are doing less than the general dentist said would have to be done. I'm grateful for their level of care. Thank you! read more

Each time we come here, the staff are always nice. It's also nice that there are video games and stuff for kids to do in the waiting room, as well as tv screens while getting their teeth cleaned. Easy to get appointments too! read more

Very clean office with very attentive and helpful staff. Lots of fun for kids and parents in the waiting area. Appointments have always been on time and fees if any are discussed prior to work being completed. I have and will continue to recommend this location to families with children who are afraid of the dentist. They really do put special care into making sure each visit is a pleasant one. read more

Make A Smile Dental - Rocklin - Pediatric Dentists Near Me - Rocklin, California

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Our family loves Make A Smile Dental. I've been bringing my daughter since she was 18 months old. You know the dentist is great when your kid actually looks forward to going to their dental visit. For moms and dads who are looking for a great dentistry, this picky mom loves Make A Smile. read more

All three of my daughters have been coming here a year now and we love it. They are always so quick to get the kids in and out. We've only had one incident where my daughter was supposed to have a filling done but they accidentally booked her for a cleaning and we had to reschedule for a different day. They were so apologetic and even gave us 2 free movie tickets the next time we came for the error. Other than that they have been great! read more

We have been coming here for all of our kids and have great experiences with the dentist and hygienists. The office is also always clean and they make the kids feel welcome and comfortable, especially with TVs as they are getting their teeth cleaned or worked on. read more