=== Most comfortable pair of running shoes I've encountered thanks to Chris ===…read more For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him.

I went to Road Runner Sports today to do a return. I usually shop at the Campbell location, and my…read moreexperiences there have always been great, so I was surprised by how different my visit to the Sunnyvale location felt. My boyfriend and I came in to return a pair of shoes, but we were apparently confused about the return/exchange policy--or perhaps it wasn't explained clearly when we originally purchased them. We were under the impression that returns and exchanges could be made within 90 days of purchase. When we arrived, we were told that our shoes could only be exchanged, not returned. That wasn't the issue. Once the policy was explained, we understood it. What made the experience frustrating was the attitude we received from multiple employees. The staff kept repeating the policy over and over, and it started to feel less like they were helping us understand and more like they were talking down to us. One sales associate, Vlad, was especially condescending. He compared our situation to buying a used car, driving it around, scratching it up, and then expecting a full refund. He repeatedly pointed out scuffs on the shoes, even after we acknowledged and understood the policy. The comparison felt unnecessary, and his tone came across as rude rather than helpful. Later, after Vlad went on break, we were assisted by Chris at the register. He was able to process the exchange onto a gift card, which we appreciated, but he also seemed to be in a bad mood and wasn't particularly friendly. Maybe it was just an off day for the staff, but the overall customer service at this location was disappointing. If you have the option, I'd recommend going to the Campbell location instead. I've consistently had much better experiences there.

I have ordered from Ujena a few times in the past, however, when I saw that they now have a…read moreshowroom store, I was really excited! Their suits are great quality and offer all kinds, especially some fun and sexy options. My husband is IN LOVE with the conservative-looking one-piece that becomes sheer when wet-- and I can't believe how comfortable it is! The showroom does not have many suits/dresses/pjs, but I was happily surprised to find out that you can sit down at an adorably girly computer station, pull up the website, and the shopkeeper will bring out all items you like from the back. And she was so patient with me when I asked for suit after suit after suit! And, I just found out that they can do custom suits, beginning in August! I am sooo going back to have 1 or 2 suits made in the exact color and style that I want, and, for not much money, will have a one-of-a-kind suit that fits me divinely! Ujena is a DEFINITE must, and don't even get me started on how soft their pj are! I just wish that they had sale items or special offers on the website more often, but, oh well, you can't get everything...

Since they now make the suits in Mexico. The quality has gone dome. Returning an item is not so…read moreeasy. You need to remit $5.95 and pay the shipping cost for the return. It's a horrible way to get refunded or exchanged.

So many available choices! I was specifically looking for ones that have minimal logo because my…read morekid's schools need black shoes no logo. Took awhile to find things and everyone was so nice - they were approachable but not approaching - perfect way for me to find things on my own time. There is also 10% off for military! Great value indeed.

I was able to shop for over an hour in this store without one store worker talking to me or making…read moreeye contact. It was such a nice quiet relaxing experience. They totally left me alone. The solace and serenity of the shopping experience was worth it. I would shop there again. It was great exercise and learning: 1. I learned how to find my sizes. My tip to the independent shoppers is sometimes other colors are in the wrong places underneath. Look for a white shoe under the black sample for example. 2. I gave myself suggestions about colors and styles. 3. I spent a long time looking for a hard to find size and figured out there were none in that size all by myself. The store is large so it took a ton of walking. I got 1,000 steps in! 4. I learned how to read the small print on labels. Is something water proof? It made me proud to know that I can be independent and help myself.

Great customer service! We've actually been Swetka customers back in the day when they were at…read moretheir original location in a small strip area. We started up again but with pickleball. LOL My husband bought a pair of Nikes and it ended up being uncomfortable and caused a bruised toe, which never happened with any of his athletic shoes. He was ready to toss his shoe aside but I told him Swetka's back their products so you can get a credit or exchange. Sure enough, that's what we did! My hub was thankful and ended up ordering a paddle. Thanks Swetka's!

poor customer service at this store. called if they carried a particular model racket and the sales…read moreperson was quick to say they didnt have it. however, online they have plenty of stock, but the sales person neglected to tell me that. i called 10min to closing time, so looks like the guy was in a rush to close up and get out of the store. regardless, expected better from this store and will no longer trust their feedback.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

This has been my go to shop for athletic shoes since high school, I've gotten many pairs of shoes…read morehere over the years and each shopping experience has been great. The one on one customer service is fantastic. They really take the time to help you figure out what you're looking for and find the shoe that will be the best fit. They don't rush you at all, and don't try to upsell you on the more expensive shoe, it's really all about what works for your feet and your needs. They always even encourage you to take them outside to see how they feel on the pavement! They have a huge variety of brands, styles, and colors, so you're almost guaranteed to find the shoes that you want. And if they don't have it, they'll order it for you. This is and will continue to be my athletic shoe shop for as long as it stands.

I dropped in to buy a pair of trail shoes while passing through Los Gatos, and the owner, Willie,…read moredid an amazing job of helping me find the perfect pair. He was friendly, courteous, and extremely knowledgeable. I got a great pair of nice new Hoka Mafate's which I can't wait to try out! Highly recommend dropping by if you're in the area!

Expert Advice and Old-School Service…read more Ryan's Sport Shop is a true local gem for runners and athletes. It's not flashy, but what it lacks in aesthetics it more than makes up for in expertise and personal attention. Whether you're a seasoned runner or just getting started, Ryan takes the time to understand your needs and recommend the right gear; especially shoes! I appreciated how knowledgeable and honest he was, without pushing any particular brand. You can even test shoes outside before buying, which is rare these days. It's a father-and-son-run shop with decades of experience, and you can feel that in the way they treat customers. I have a lot of feet issues and Ryan has helped me get the right shoes for my feet for the past year and it has been such a game changer. I HIGHLY recommend this spot.

Exceptional, personal service! We went to the store needing running shoes. After asking questions…read moreabout his running--trails vs. road, what he's worn in the past, how long a run, his feet, etc. He was shown a pair of shoes that were perfect for him. When I told a friend about our experience, she said, "Ryan's! That's the only place to get running shoes. It's like Olivanders Wand Shop from Harry Potter. You don't choose the shoes, the shoes choose you!" The price was way lower than expected, too. Ryan's made shoe shopping easy and stress free. The expertise, advice, price and service was unbeatable.

Store was fire but man's in the back where the shoes are is a walking L who hired this dude like…read moreseriously horrible customer service lmao

I don't know who the guy was that I spoke to on the phone, but he was very rude. I called to ask a…read morequestion, and before I even finished talking, he hung up on me. Please train your employees to have manners and be polite.