Went today to pick up my items and I haven't been there in awhile and noticed The Main Street is…read moreunder construction and I turned into where everyone was turning and making a u turn I clearly did not see the signs either arrows where to go so I entered the wrong way. I take responsibility for that part but didn't do it in purpose but then to have one of the guys run in front of my car yelling at me STOP STOP what are you doing to me. I told him I didn't see a sign and where was I supposed to go, he still insisted on still standing in front of my car yelling at me, I told him he didn't need to yell from inside my car instead of calmly stoping me coming to my window and just simply telling where to go. Clearly this guys is lacking customer service. I'm a very understanding person when it comes to customer service since I'm a person that wants to be kind to people in that type of job but not when they are being ASSHOLES like him. I get it gets busy and getting people in and out quickly but customer service is still very much needed in this place.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

If you're looking for an immersive custom engagement ring experience, then Ben is the man to speak…read moreto. His flexibility with meeting the needs of our design, was only matched by the flexibility of the price. The final product was exactly what I was looking for and my fiancée couldn't be happier!

This was an amazing experience. My beloved grandmother passed away and I wanted to have her…read moreengagement ring redesigned to fit my taste and size. There is something about buying jewelry that always makes me feel judged and worried that it would be expensive and that it would be impossible to explain what I really want. BRIO was the exact opposite experience. Ben got it immediately. He was patient and listened and was reassuring. We had a thoughtful meeting where he collected all the information from me, asked me questions and showed me quite a few options to understand what my style and taste are like. I think he took that time to really get to know me, so that this family heirloom would be a reflection of who I really am. The outcome is amazing - he added a rock where needed and I could tell he listened because it turned out to be my dream ring! Also important - it was not expensive and was quickly done. I'll definitely be back here and recommend whole-heartedly.

Elite Jewelry & Loan was incredibly kind and helpful when I reached out about repairing the leather…read morekeeper on my vintage watch band. Even though they were not able to do the repair themselves, they took the time to give me a thoughtful response, understood how important it was to preserve the originality of the watch, and recommended another shop that may be able to help. I really appreciated that they did not just give me a quick "we can't do it" response. They genuinely seemed to care and wanted to help me find the best option. Great customer service and very friendly people. I would absolutely recommend reaching out to them.

We had an absolutely wonderful experience at Elite Fine Jewelers. Edwin was incredibly kind,…read moreresponsive, and genuinely a pleasure to work with from start to finish. We came in with a somewhat complicated request, and both Edwin and the owner went out of their way to accommodate us without hesitation. Communication was fast, the process was seamless, and the care they put into their work really shows. I'm beyond happy with my ring and the resizing service, everything turned out beautifully. It's rare to find a place that combines skill, efficiency, and true customer care. I would highly recommend working with Edwin.

I knew one of the original owners til he passed away. My ex had known him growing up. In December…read more2020, me ex husband went there and bought me a bracelet. When I received the bracelet, I knew it wasn't what they had claimed. It was suppose to be an 18K long link bracelet 2.5 dot. $377.--. I finally took it to a reputable jeweler I know. It was only a 10K long link bracelet 2.5 dot. $107.50. I knew they ripped him off. And it's been 5 YEARS. It should be worth more than that. Gold is over 3,000. Oh.....and it was stamped on the link.....10K. Tanya

Expensive and Inefficient. Brought in 3 items to repair. When I got home I found one of the items…read morewas never even fixed, however I was charged and payed for it. I drove back and they had the jeweler fix it while I waited. It took 58 seconds. All he did was slip a chain through a loop and for this he charged me 20.00. I was also overcharged for fishhooks on a pair of earrings which I previously payed 12.00 to have repaired recently. They charged 20.00 for this. In addition I asked for a call on my cell when the order was ready since I was in the area running errands. I gave her my cell number and after I got home the message was on my landline.so I had to drive back. This place used to be great...it has gone to hell. The workers response to all this...SORRY ABOUT THAT!! Worst value, quality and customer service!!!

My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

I needed to sell a Rolex for an estate and went to three places for offers. Oliver Smith had the…read morebest offer AND service of the three locations I went to. I'll go back for any jewelry I'm interested in selling. I didn't get a good look at their items for sale but the selection looked great!

After stopping at 2 other "discount" jewelry stores, we found Capri jewelers inside of the Az Mills…read moreMall. The jewelry is so pretty that I thought for sure their prices would be outrageous. But this was not the case! Not only did we find a beautiful, quality, diamond ring at a very reasonable price, but the owner literally kept his store open for an additional 15 minutes after closing so they could size our ring that day! There is a master jeweler onsite that can take care of almost anything. The staff was friendly and knowledgeable, taking time to ask about our wedding plans. We really enjoyed the ring shopping experience at Capri. Thanks everyone!!

They got back to me right away and are making things right! They were super transparent about what…read morehappened and are redoing the ring with longer prongs so it'll be more secure this time.

A MUST GO TO when in Arizona. Super cute and trendy shop with a large selection of custom permanent…read morejewelry and beautiful displays of chains, charms, pendants, rings, etc options. Over the years I've got a permanant anklet, two permanant bracelets that I got matching rings for with the leftover chain, custom engraved dog tags (yes she makes custom dog merch for fellow dog lovers too!!) and various rings & earrings. Perfect spot for a group outting or just an individual like me who loves the style she offers. She dos repairs as well at great pricing. Plus, the owner and her three legged rescue dog are the sweetest pair! Sending love to Princess Parker the most perfect doggo assistant!!

Dropped in the get my ring resized, and Jenny and her staff were exceptional! She resized my ring…read moreperfectly and charged me a very fair amount! She went above and beyond and provided great customer service! My ring fits me perfectly now and I'm ecstatic that I found her! She makes and designs all her jewelry! Everything is handcrafted! She can customize and make almost any type of jewelry design you desire; all while providing excellent customer service! I will definitely come back to Jenny for all my jewelry needs!

Excellent service from the owner of this establishment. My mom gave me a ring that was too small,…read moreso I needed to have it resized. I found this place while shopping at Mekong Plaza. I dropped it off, and I got the ring the very next day. Superfast and the ring turned out great! Super inexpensive service too!

Don't walk, RUN here if you need to get your jewelry fixed. My experience with Jimmy was overall…read moreAMAZING. Truly a 20/10 experience! I had to get my ring resized and a stone set and he made it possible. I could cry! Jimmy was so informative and educated me on what prong would work well with my current ring, yet also addressing my concerns to make sure it was sturdy and fit correctly. He reassured me on the process by explaining to me how he would be setting the prong, which I appreciated! Jimmy is a craftsman in his work (I believe he said over 30 years of experience!) and the quality is there. He asked me to sit and watch my stone setting process to ensure that it's my stone. When we ran into a slight complication due to the size and depth of my stone, he carefully and diligently worked on expanding the prongs and making sure it was snug and fit. Super friendly and communicative! He's a one man-shop with a gal who assists, so make sure to give him grace on the timing of his work because it will be exceptionally done! Before stopping by to drop off my ring, getting the stone set and picking it up - I gave him a call to check in and see the progress. Also, Jimmy's pricing is reasonably fair considering that there isn't many Asian-owned jewelry shops like California/Phuc Loc Tho as competition. I'd even bring cash to tip him on the side because truly he delivered in service! On a side note: preciously before getting my ring redone, I've stopped by Artistic Dragon to get my batteries changed out on watches.

I came in because I had accidentally bent the basket of my ring and needed it checked out. Melissa…read morewas so kind and helpful, and had the ring inspected. The jeweler inspected it, didn't see any damage to the metal so they knew it would be a quick fix. Not only did they do it on the spot, it was completely free of charge. They also took the extra time to make sure the stones weren't loose and gave the ring a thorough cleaning. Above and beyond. On top of that, I'm starting to look for new rings for a 10-year vow renewal but I have no clear direction on what to choose. Lynn and Melissa were absolutely wonderful throughout the process. They were personable, kind, and genuinely helpful without any pressure. Honest service, knowledgeable staff, and people who clearly care about their customers. I'll definitely be back and highly recommend them :)

Highly recommended. Brought in a pendant for repairs,a stone had fallen out of a very delicate…read morecustom fitting. They made the repairs beautifully and at a very reasonable price. Everyone is friendly and knowledgeable. I had purchased a diamond necklace there some years before and had a great experience as well. Employees are trustworthy and not pushy at all. This is the place to go if you're looking to purchase jewelry or need a treasure restored .

My husband had some silver, turquoise and coral pieces that…read morehe wanted to be part of a bracelet he designed. Went to Old Town Jewelry to discuss the possibilities, and they made it happen! Said it might be a week but actually finished it in 3 days. Perfect! The store has many lovely choices of Indian jewelry. Repairs are for all types of jewelry. The entire staff is very knowledgeable and efficient. The experience was a pleasure and will definitely be going back again.

Simply the best: service, selection, prices, knowledge, jewelry repair, custom work, wouldn't go…read moreanywhere else. Thank you Mr. Kelly and Shalea for making my visit to AZ so special!