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    Mancini's Sleepworld - Concord

    4.6 (452 reviews)
    Closed 10:00 am - 8:00 pm

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    4 years ago

    Brandon was great! Tested a bunch of different mattress and found the right one. 4 month test run too. Free removal was super plus too.

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    Page 2 of 12

    Ask the Community - Mancini's Sleepworld - Concord

    Review Highlights - Mancini's Sleepworld - Concord

    Brandon followed through on all promises, and when there was a slight delivery glitch, he came through!

    Mentioned in 96 reviews

    Read more highlights

    Mattress Firm Concord Avenue

    Mattress Firm Concord Avenue

    4.3
    (72 reviews)
    1.1 mi
    $$

    So there I was... in desperate search and need of a mattress and knowing nothing of the such. My…read moremattress was over 20 years old and boy was I glad to meet Carlson. Also known as Carl, if you're into that whole brevity thing. I was greeted and wowed by the exceptional service and knowledge demonstrated by Carl. Not only was Carl VERY knowledgeable, courteous and exceptional in sharing his passion for mattresses and all things bedding, he made us feel at home in a bed that we've never even been in before. He then proceeded to show us a nice mattress. And a then nicer mattress, all the while explaining the innards of a coil, coil count, coil density, with relation to mattress sizes and price points within each different brand as well as each brand's unique niche in the market (e.g. sealy is all hand made!) And then before we knew it our choice was clear -- Carl For PRESIDENT! I got the bed he is in. Obviously--It was a no brainer. And at an exceptional value. His Pillow knowledge on point, too! Everyone needs to inquire with Carl if you're in the market for anything bed related, and into that brevity thing. Calmer than you are.

    So this review is going to stem throughout a several years. I purchased a bed at the Concord store…read morein March of 2019 , an adjustable bed king size so it had two XL twin size mattress frames on each side with moveable head/feet features. It was expensive, and in addition to the frame mattresses we also had it delivered to a new house we had just purchased and bought a 10 year warranty on the bed. Moving forward a couple of years my husband's side of the bed motor went out and was not functional so we called the warranty service and had a technician come do a service call. He was there for two minutes and then left. They promptly called us and told us it was not covered because the frame was bent. After many phone calls, we asked for a second opinion they finally sent out another technician, and he told us that the first technician had already been fired, and the bed was not bent, but the motor had burned out. Fine, the motors replaced and the bed worked fine no problems. A couple years forward the bed now is stuck in the upward position. It won't go down the feet work, but the head won't go down. We called the warranty service and they say because we've had so many calls. We've one had one service call. They need a video we send a video and they promptly send me a message telling me that we have no more warranty left and they're going to send me a check for $40. She told me they tell me I should go put that towards the new bedframe or another remote and there's nothing else they can do for us. Mind you the warranty that we paid for was a 10 year warranty. We've only had the bed for six years. They did not tell us that there was a cap on the money that we were able to spend. They told us that the bed was covered for 10 years. I will never again buy a bed from this facility or recommend any of my friends to go to mattress firm and purchase a bed there and I will make sure to tell anybody I know to never buy a bed or a warranty from that facility again.

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    Showroom
    Showroom
    Mattress Firm Concord Avenue
    Mattress Firm Concord Avenue

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    Clayton Furniture

    Clayton Furniture

    4.1
    (101 reviews)
    2.6 mi
    $$

    I want to start out saying I try to support local businesses when I can. I stumbled upon Clayton…read moreFurniture in search of a recliner chair for my nursery. I had no idea what style of chair I was looking for so lucky for me this store had a large variety to chose from. I was going to shop around a bit before making the purchase but I met the owner and he was so so so sweet and had a really funny sense of humor. I appreciate laughter. The chair I decided to go with was on back order but I was in no rush since I had a few months before my baby was due so that was not a problem. Once I received the chair from the manufacturer, it had a squeaking noise. A sound enough to drive yourself your crazy when trying to rock your baby to sleep. Not a good combination. I decided to call the store and spoke with the owner. He was EXTREMELY nice and worked REALLY HARD to resolve the issue. It took a few weeks for the manufacture to get back to the store owner but what I appreciated was the consistent line of communication on his end. He called multiple times updating me with any information he had and let me know I am still a priority in resolving the issue. It was eventually resolved and I couldn't be happier. We love our recliner and I plan on having this chair for many years! This store has a wonderful selection with high quality items. I definitely recommend buying from Clayton Furniture. Thank you again!!

    f I could rate this place a -100000 I would. I genuinely regret spending a single dollar at Clayton…read moreFurniture. This was easily one of the most frustrating and disappointing experiences I've had with any business.I went in looking for a sturdy bed frame and made it VERY clear to Tony that I did not want something flimsy or cheap because I've had one break before. I specifically asked about the return policy twice and both times he confidently told me there was a 30 day return policy. Based on that, I trusted him and spent $400 on a king-size bed frame. Big mistake. I picked it up, it was built the SAME DAY, and the second I got onto the bed, it literally broke. Not after weeks or even days. Immediately. That is beyond unacceptable. A $400 bed frame should not collapse instantly. I could have bought something cheaper online that would've lasted longer than a few seconds. When I called the next day to figure out a solution, I was met with attitude right away. Instead of helping, the person on the phone acted like I was the problem. Then I'm suddenly told there is NO 30-day return policy?? I was told to come in and speak with the owner, so I did go in and Tony was there, and the moment I mentioned the bed breaking, his entire attitude changed. He became defensive, rude, and completely unprofessional. Instead of taking accountability, he tried to blame me and say I "built it wrong," which is ridiculous. I wasn't the one who built it, my father was and he even told me that the bed frame looks really flimsy and low quality. The frame was assembled correctly it's just extremely cheap and poorly made. What's even worse is that the "30-day return policy" he sold me on magically turned into a "30-day warranty for parts." That was NEVER explained upfront. That's misleading at best. His solution? For me to email them the broken part so they could replace it. Meaning I'm stuck fixing a brand new, already broken bed myself. Not only that but even if they do get me the same part I'm still going to have to buy better, sturdier, and stronger parts which is going to make the price for this horrible bed frame go up even more. I should not have to put more money into a bed frame I paid $400 for. I sent the email as requested, and it has now been 12 days with absolutely no follow-up, no resolution, nothing. I would not recommend this place to anyone. The products are cheaply made, the customer service is terrible, and the way they handle issues is unacceptable. Save your money and go somewhere that actually values honesty and quality.

    Photos
    (check with us for availability!)
    (check with us for availability!)
    Variety of Bunk Beds
    Variety of Bunk Beds
    Dinettes

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    Dinettes
    DFW Furniture Warehouse

    DFW Furniture Warehouse

    3.5
    (96 reviews)
    1.3 mi
    $

    Thank you DFW Furniture! Very helpful people and best price…read more. Sam , Mohammed and the lady thanks for your service

    I don't like to leave negative reviews, but unfortunately, we had a really disappointing experience…read morewith DFW Furniture. At first, we were excited because the couch we purchased is nice and comfortable. We spent around $2,000 on furniture and paid an additional $200 delivery fee. The sales associate clearly told us that delivery would include removal of our old couches. That did not happen... When the movers arrived on Thursday, they delivered the new couch but refused to take the old ones. We were left with FOUR couches crammed into our living room and hallways, making our apartment basically unusable. When we asked the movers, they said it wasn't on their order. To make the matters worse, we tipped the movers under the impression they would be handling everything as promised ... but they simply left. When the movers called their supervisor asking for approval to pick up the old furniture, their supervisor said "No. Just leave. I need you guys at the next location." We contacted the store immediately, and the associate said because she forgot to notate it on the invoice that the old furniture needs to be removed, she would find someone to pick them up later that night. No one came. The next day, Friday, we followed up again and were told someone would "for sure" come Monday, leaving us with a claustrophobic living room for an entire weekend. Monday came and we received a call saying there was nothing they could do. No pickup. No solution. We were then offered a $100 store credit because apparently that's all they could do after spending $2,000+ and dealing with a situation that made our home unlivable for days. This entire issue happened because the associate failed to note the furniture removal on the order. We ended up having to rent a U-Haul and haul the couches to the dump ourselves, paying additional costs out of pocket. This experience was extremely frustrating and inconvenient. The lack of accountability and follow through is unacceptable. We will not be returning. We initially thought we would be able to purchase all of our furniture here, as we're in the process of replacing everything. However, after this experience, we will not be coming back. Originally, we planned to get an entire new set of furniture that same day & I'm honestly so glad we didn't because I can't imagine having double of everything in this case.

    Photos
    Damage
    Damage
    Damage to the bottom corner of dresser.
    Damage to the bottom corner of dresser.
    Up close look how deep!

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    Up close look how deep!
    Mattress Firm Ygnacio Valley Road

    Mattress Firm Ygnacio Valley Road

    4.6
    (38 reviews)
    3.4 mi

    Dan was THE most helpful staff member. His knowledge of how the exchange process works through our…read moreinitial outlet purchase (FirmCare warranty), the mattresses I expressed interest in, and overall knowledge of mattresses in general, made me feel like I couldn't be in better hands. I literally called our local store off of Ygnacio Valley Road to ask a question I wasn't sure would be able to get answered by someone not in customer service, and 20 minutes later, I had the mattress I was after ordered and scheduled for next-day delivery (CHRISTMAS EVE). Most importantly, Dan was able to keep it within my given claim amount--so I didn't have to pay a dime. One of these days I'll have to go in there in person and thank him! Seriously, I know large purchases like this can be stressful, and I've encountered many salespeople who are hounding you to upgrade and add x and y and z for additional charges. Not the case here with Dan. Dan, if you see this, it's the broke college student you helped on Christmas Eve Eve. You made my holiday and my no-longer-sore back thanks you!! Happy New Year to you and yours!! P.S. To Dan's Boss, give the man a raise :)

    Zack was amazing! He's the New store manager highly suggest coming to this location. We assumed we…read morewould sit on a few beds and he'd be there IF we needed help. He walked us through the entire process, which mattress and each difference between all of them. WITH health support. Even suggested budget options so we could still get the same feeling. We went home with a new mattress delivery next day, full 10 year warranty, and a new Best friend. Best mattress experience! If you're considering it just do it!

    Photos
    Mattress Firm Ygnacio Valley Road
    Mattress Firm Ygnacio Valley Road
    Mattress Firm Ygnacio Valley Road

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    Sleep Number

    Sleep Number

    2.3
    (20 reviews)
    0.7 mi
    $$$

    I guess I'll take the time out and write a review on this store In particular... let me start by…read moresaying that sleep number is a great company with a lot of room for different types of growth/ innovation. What brought me into the store was looking for a new mattress for myself and my young daughter ...you know something pretty nice and sweet for our new home. I myself recently got into a pretty tough car accident so a good comfortable place to lay at night was at the top of my list... ah enter sales person Wanita I'm not sure about the her sleep number setting 65? But other then she was a huge help I literally got to try all the beds and really got a clear ideal on what to expect and what I should want for myself when it comes to this and it fits. I took a look at very cool twin bed for my little girl as Wanita walked away to get paperwork and a male salesperson walked me through everything for the children set ups. I think his name up was jake I can't remember entirely. But this duo here working the store was like really cool. Yes of course the MAKE the SALE motto was here but that HEY MAN WE CARE ABOUT YOU was felt extremely. Thank you sleep number. Seriously. I'll be back ... with friends and family.

    We just bought a new home and since we are getting older we thought we would invest in a fancy bed…read more We were assured that if we didn't like it we could simply return it as we have a 100 day trial! After night five we were done. I called for pickup and was told we had to allow our bodies to adapt to the mattress so we were stuck with it for 30 days! After day 30 we called for pickup and was hit with the news that they were going to only pick up the mattress and not the base. So we are screwed out of $2500! Yes it was in the paperwork we signed but it was all electronic and the salesman explained what we were signing for each signature but failed to mention the possibility of the $2500 hit! And yes we could have read it when we got home but what's the sense in that as it's already a done deal it's signed it's done!! What it is, is very shady! And complete BS! $2500 is a lot of money to screw someone over with! If it's in the paperwork we had to sign it should be disclosed as we are forking out 9k for a mattress. It's sneaky and it's not right. We will be telling all our friends and family NOT to purchase a sleep number bed as they screw you over if it doesn't work out.

    Photos
    Sleep Number
    Sleep Number
    Sleep Number

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    Tempur-Pedic Flagship Store - Walnut Creek

    Tempur-Pedic Flagship Store - Walnut Creek

    4.2
    (10 reviews)
    4.5 mi

    I've always pass by this Tempur-Pedic store in the Broadway Plaza Shopping Center in Walnut Creek…read moreand was often curious of what so special about these mattresses. It was Black Friday weekend, and they had a BOGO Free and 50% off specials on their pillows; it sure was a great opportunity for me to finally check this store out, plus my son was in the market for a new bed. The store was very clean and organized. We were welcomed by Mark and TJ. Mark informed us of the Black Friday Specials, even offered to give us a full demo which we gladly accepted. He had us lay down on 3 different mattresses, illustrating the different firmness, then Mark showed us all the bells and whistles of the bed base. We were amazed! At the end of the demo, we asked for quotes on a Twin XL which Mark provided reflecting the Black Friday discounts. We ask Mark if there was special financing, and they did at 60 Month 0% financing for Black Friday. My son applied and was pre-approved. There was something about Mark that we were so drawn to him, he was such a positive person, very knowledgeable, he answered all the questions we had, and most importantly, not once were we ever pressured to buy. I truly felt he was placing himself in the our shoes, having an understanding from a customer 's perspective. After giving us the quotes, we told Mark that we would think about it and get back to him. We did end up buying 4 Breeze pillows and a neck pillow after Mark fully explained the difference of each one. I was blown away with the level of exceptional customer service by the staff of this store which truly exceeded my expectations. I did have the opportunity to interact with TJ, Zubia, and Marina who were also so friendly and helpful as we were looking at other products such as the Teddy Bear made out of the Temper-Pedic material. After thoughtful consideration, and with Mark's input, my son did end up purchasing an XL twin medium hybrid with a Tempur-Ego Power Base Highly recommend this Flagship store for a positive customer experience! Special Shout to Mark who was readily available the entire time while we were there. Even after our store visit, Mark took calls from us responding to our purchase inquiries and advising the next steps of delivery. Now that's what I call GREAT Customer Service!

    They are great beds for a year or two then the foam starts breaking down and it's horribly…read moreuncomfortable. I have older Tempur-Pedic beds that are great. Don't even try to do a warranty claim Sealy bought them and it's a typical corporation and excludes everything. Don't walk run from this product. I wouldn't spend 5k plus on a bed that only lasts a few years. Very dissatisfied.

    Photos
    Tempur-Pedic Flagship Store - Walnut Creek
    Tempur-Pedic Flagship Store - Walnut Creek
    Tempur-Pedic Flagship Store - Walnut Creek

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    Mancini's Sleepworld - Concord - mattresses - Updated July 2026

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