The salesman made us very uncomfortable. He kept on saying "piss doesn't even touch" and other inappropriate words. When I tried to buy an item he told me that I had to give my private information for their records and since I didn't want to give my phone number etc. he couldn't complete the transaction. I ended up walking out and thanking him for his time. read more

I needed a new bed due to a bad back and neck. After receiving so-so customer service at a competitor my Boyfriend and I walked into Mancini's Sleepworld and met Donna. She won me over with her genuine character and her extensive knowledge of Tempurpedic. She was just awesome. They have free delivery and no re-stocking fees. Also, they took my mattress AND bed frame away for me (they recycle the metal) for free. Their competitors do not offer any of these for free. Also, Mancini Sleepworld is local (I love to support local businesses). Donna was absolutely amazing. I would highly recommend seeing her before thinking about going anywhere else. Customer service is a lost art these days so it was very refreshing to do business with Donna because her customer service was top of the line! Rachael read more

Don't bother. They have a "bait and switch" scheme going here, not a "120 day guarantee". They wouldn't honor our mattress warranty on our Stearns and Foster mattress, which turned to junk after 3 months; and stated the warranty would "never work". read more

I went to Mancini's Sleepworld Novato bought a new bed wasn't happy with the bed and they exchanged it completely bed and box springs still wasn't completely satisfied called the store manager Jason who came out to my house listen to all my complaints checked mattress took photographs was really nice and personable heard what I had to say and went to bat for me with the mattress makers he just called to let me know that I am getting a brand new bed and box springs. I am extremely happy with the service Jason has went above and beyond to help me I highly recommend them thank you for everything Jason read more

Terrible experience. Was told my mattress would be delivered in a week and a half and that we'd get a call with more details. No call ever came. Took the day off from work to wait for the delivery and when no call came, contacted the store. They told me that not only was the mattress not coming, but it was not even in stock in the warehouse. My time is valuable, and Mancini's apparently doesn't care. Crossing my fingers that the mattress eventually shows up at the newly promised delivery date. read more

Rarely do I feel like I have met someone who simply is exceptional. Even more rare is my willingness to take the time to write a review. Alex Thornton changed all of that. If you EVER need a new mattress or pillow or simply want to be educated about sleep, you have to go find Alex at the Novato store. He made the process of my finding a new bed after being with the same mattress for 25 years seamless and exciting. He is so knowledgeable, but it is his ability to listen and be professional (with a great sense of humor!) that just took the experience over the top. He is absolutely top class and wonderful to deal with in person, and via email. He extends himself to serve his customers in whatever ways they need. It was a total joy dealing with him. Don't even think twice...just go to Alex. read more

UPDATE: My initial review here was not a good one. It is now September and I'm on my 3rd mattress from Mancini's. Fortunately, although I had to pay fees to return the 2 previous ones, I have to say I'm happy with my "last" purchase. Because of my frustrations I ended up finding a number for the Corporate Office online and left a message there explaining my issues. I never heard from them, but I did received a callback the very next day from Donna, the Manager of the Novato store. She wanted to know what she could do to make the situation right and exactly what I was looking for in a mattress? After going over everything with her, we meet the next day in the Novato store and she was most helpful. She explained more than how the mattresses were made and prices; she also helped with what to look for comfort-wise. Although we still disagreed on using the phrase "lay down and take a nap" (in the store) when people are purchasing a mattress, I appreciated her effort and knowledge. Due to the quick response via the Corporate Office and all of Donna's help, I believe I would once again recommend Mancini's Sleepworld to friends. If you're thinking about going there... ask for Donna! ;-) I might also add that the 3rd (and final mattress) cost less than the second one, and I received my refund within a week! read more

We were fortunate enough to locate a Mancini's Sleepworld - at it's new location - in Novato. Not only is the store new, well appointed and well stocked, the salesperson, Michelle Johnson was was truley a pleasure to work with. She was informed, helpful and amiable. We not only left the store with a great product at an excellent price - we left with a good feeling we wanted t share with others. The Bibeaults read more

love how clean. love the inventory. love MATT! He was friendly, helpful and got us the best bed for us. We drove from Emeryville to shop at this store.. SO worth the drive. If ever we need another bed, we will be going here. read more

Jalil Hasim was a great salesperson! He is friendly and knowledgeable. He gave us a great deal on a Tempur-pedic set up. After 20 years on our current mattress it was time to graduate!! read more

I just like to give Alex T. a huge thank you for making my first time mattress buying experience a breeze. Mancini's Sleepworld in Novato is the place to go. I spent the day going mattress store to mattress store comparing, and at the end of the day I was right back to Mancini's in Novato. Excellent service with excellent prices. read more

I just got my new bed delivered and I am thrilled!!! The salesman/manager, Alex was incredible!! Extremely likable and personable, professional, knowledgeable all wrapped up in one nice guy!!! Plus, I was treated fairly, not being high pressured into buying a bed I'd regret. I'd bought a pricey mattress at another local popular shop 3 yrs ago and was told it had a ten year warranty. Within one month, it sagged. (I weigh 120 lbs.) They came out and said because I hadn't purchased a boxspring with it, the warranty was ineffective. That would be no problem if it was made clear when I considered buying it. Ugh!!! So there you go. There's shady people in this business!! Mattresses are confusing to buy. They look practically the same but there are so many differences. Save yourself time and trouble if you shop for one. Go to Mancini's in Novato right off the Rowland exit near Costco. Ask for Alex. When I had to delay my delivery I called and spoke to Graham, the other manager. Also a really nice professional and personable guy!! These guys prove they actually enjoy their jobs!! You won't be disappointed!!! Sweet dreams!!! BTW, the delivery guys were on time, strong, quick, considerate and professional, PLUS a nice gal gave me heads up when they were 1 delivery out and 10 minutes away. A great way to treat people!!! read more

Joshua Kelch, the Store Manager in Novato, was without a doubt the BEST salesperson we've dealt with in any retail field. He was very good at listening to our needs, identifying options at various price levels, and helped us find a great mattress (Sterns & Foster) at a significant discount. Super helpful, super personable, and great follow-through. read more

I just bought my second bed at Mancini's. The prices are good, Jalil Hasim is a very helpful salesperson, not pushy at all but very sensitive to your price range and needs. Their delivery for the first bed was just as promised and I expect the same this time. read more

Great Service, very welcoming, patient while answering all my questions. Help me find the perfect mattress n solve my sleep issues. I will be back with hubby to arrange delivery. The young man was not a pushy sales person and sincerely care about my sleep and well being. Thanks Mancini's. read more

I am so happy with our new mattress, thanks to Donna, at Mancini's Sleepworld on Rowland Way in Novato! She knows EVERYTHING about mattresses and explained all the features to me, which can be overwhelming given the choices. She was extremely patient in answering my questions and watching me flop around on all of the mattresses. She strived to match our sleeping preferences with the perfect bed. WE LOVE THE NEW MATTRESS! The delivery service was great, too, and I give A+ (5 stars) to Mancini's. Thank you! read more

We bought our mattress from Alex who was absolutely a pleasure to work with! He was very friendly and knowledgeable. He thoroughly answered all of our questions and we ended up purchasing a Tempur-Pedic mattress. Afterward, we worked with Donna, who is just as great! Donna is very friendly, attentive, patient and also knowledgeable. My husband and I had a great experience because we received top-notch service here! We highly recommend coming here to purchase a mattress. read more

The Mancini's in Novato is a horrible place to shop. My husband and I purchased a $5000 mattress which is called their heirloom collection. The mattress gave out after four years and it has a 10+ year warranty. It took them six weeks to get a mattress inspector out here and then after they showed up they told us that it was a defective enough for them to replace it under warranty. When we purchased the mattress we were told it was a Mancini product. That is why we went in that direction. However, we were told this week it is not their product and that it comes from another manufacturer. They told us that they cannot help us on any warranty issue because they don't handle such things. They were horrible to deal with, unprofessional, rude, someone you don't want to ever do business with. We are very disappointed in the Mancini product and the company over all. We called customer service numerous times and the district manager and no one will return our phone calls. The manager told us in Novato They can't help us on anything to do with Warranty. Please do not shop at any Mancini they don't stand by their product nor their customers. read more

My husband and I recently went to Mancini's to look at mattresses and bed frames. The manager, Josh, was truly a joy to work with. When we left there, we felt we'd had the best customer service we'd experienced in years - honestly! Customer service isn't what it used to be and it was so nice to work with someone who genuinely wanted to help, and wasn't putting on a sales show in order to make more money. Thank you Josh! read more

Unfortunately, Mancini's does not live by or believe in the "customer service/satisfaction" tagline in their ads. Just wait for them to "schedule" a delivery - miss that delivery with little to no notice ("our truck us experiencing some delays") and then to make matters worse, they have no interest or ability to accommodate a similar delivery time the following day. "The only delivery window we have for your area is the exact time that you told us would not work for you". That's just bad logistics planning. Customer Service 101: You have a customer that you blew off the today... you make that the first priority tomorrow... am I right? read more

Had a stellar shopping experience last night with John at Mancini: so professional, informative, compassionate, dedicated, and personable. I can't wait to recommend John/Mancini to all my friends. My elderly mother needed a very unique bed due to medical issues and John worked so hard to listen to and address our needs. He is an example of customer service and I'm so glad I was able to go to the store after hearing the CBS ads. Thank you John and Mancini: you have a loyal customer for life! read more

We had just moved and were in need of twin mattress for our son's bed. I borrowed a van from my employer and we set out shopping with the intention of taking a mattress home that evening. Well to our surprise, after visiting three other furniture/mattress stores in Novato, we found none of the stores had mattresses in stock ready to take home. We were going to drive to San Rafael. but made one last stop at Mancini's Sleepworld. It should have been our first stop. We walked in and were met with a friendly smiling face, Elisabeth. She asked what we were shopping for and she immediately was on the computer searching for a mattress for us to take home that evening! She then showed us not only one mattress, but three that were available for purchase. After deciding on the mattress we wanted she charged us and gave us a discount to boot! We walked out of the store and loaded the mattress in our van. Our 15 year old son slept on it that evening, and his words were, "I slept like a baby." Needless to say were very pleased and highly satisfied with the shopping experience at Mancini's Sleepworld, and especially with Elisabeth. She was professional and efficient and most of all provided us with excellent customer service. We will definitely go back when we need our next mattress and would recommend Mancini's Sleepworld. read more

3 weeks on our new temperpedic. I've NEVER purchased a mattress. Jahil Hasim was no-pressure, knowledgable, fun and stayed late to help us through the deal. Really really great experience. read more

The service was amazing, and jalil really gave us a great deal. he was honest about his products and told us what was good and bad. He was funny and not clingy like other salesmen. Great experience read more

We recently purchased an iComfort adjustable bed from Graham. His service was fine. We were told we'd get a phone call the night before so we waited home and no call came. We called the store and were given the number to call at their warehouse. We called and were told delivery would be the next day between 3 and 5 pm and that we'd get a call when the truck was on its way. Again no call, however, they arrived before 3pm. I'm not sure what would have happened if someone wasn't home. The men set up the bed and left. They failed to bring the correct size mattress pad. I was not home at the time of delivery and discovered they tested one side of the bed but not the other. To our dismay, the foot of the bed on one side would not work. We called Graham and he hooked us up with a tech to come out the next day. Again we were told we'd receive a phone call for a two hour window. Again we waited and no call. My husband called at 8pm and was told we'd receive a call between 9 and 10 pm. Again no call. The next morning we called and were given a window of time. Our beef is with the warehouse and their lack of follow through. For this reason, I am only giving mancini's novato store three stars. read more

They honor their excellent return policy! We wandered in overly focused on one brand and unequipped to make a mattress decision. Our old one was 16 years old and hurting my back. But I hadn't done the research I like to do. We bought a luxurious, expensive mattress here (that still had me waking up with a bad back! I then did the research and discovered that dollars spent do not necessarily equal comfort. Nor does a quick lie-down equate to a good night's sleep. They honored their return policy with graciousness and no quibbles whatsoever. Which was quite an achievement, given that it was a $6,000 mattress. Their delivery guys were gems, too. My advice is to look at the mattress brand when you have an unusually good night's sleep at a hotel. If your back is sensitive, you really can't tell before you sleep on something for a night. There are so many different types of mattresses now, they make your head spin. I went to the library and checked out Consumer Reports before settling on another brand (Sealy Posturepedic) that cost a quarter as much and has me sleeping comfortably. It's worthwhile to know before you walk in: are you a side, back or stomach sleeper; do foam mattresses make you overheated? Can you take the chemical smells of temporary off-gassing from foam? And does your present setup require a flat platform or a so-called box spring (no springs any more) or foundation piece. From what I understand, all mattresses, whether cheap or expensive, die within 8 to 10 years. Consumer Reports has good ratings on durability, firmness, etc, and a good overview of the pros and cons of mattress types. read more