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    Mark Kia

    2.3 (870 reviews)
    Closed 8:00 am - 9:00 pm

    Services - Mark Kia

    Auto brake repair

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    Auto HVAC repair

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    Seltos X-line 2024

    One of the best buying experiences I've ever had over many years. I've bought and owned 115 cars in my life and I have to say that "Moody" took great care of me and ensured that everything was taken care of. I was very impressed and so much so I had a good friend of mine buy a car from them also. The car was a used Seltos 2024 X-Line and I love the way this car drives. They did a 165 point inspection on the car to ensure everything was good and the car still has a premium warranty and powertrain warranty on the car. Kia has awesome warranties. Their service department was excellent to deal with and Cody took great care of me and had the car washed prior to pick up Highly recommend Mark Kia

    $50,000 purchase with water spots alllllll over the vehicle. Mark Kia sold us a vehicle with water spots on the entire vehicle. As anyone knows, you cannot see water spots at first glance. It takes different shades of light or angles to hit the vehicle to reveal the water spots. Also, when you purchase a brand new vehicle, you trust the dealership does not sell you a vehicle with water spots all over it. I reached out to our sales person, who I won't name, because I do give him a good review and two other people reached out to me. Shane reached out to me but stopped answering. Then Brian, the general sales manager, also reached out to me. As he did explain other issues we had with the dealership and cleared those up, he did not provide a resolution for us for the water spots. He first said we should get the brand new vehicle acid washed, which he claimed is $75-100. After doing some research and talking to multiple car detailers, they told me they would definitely not acid wash a brand new vehicle. I would not leave a bad review over a $75 fix, trust me. This may be my first bad review I have ever given. I called 5 local detail shops. The average price to remove the water spots average around $400-500. I was told by Brian the 5 detail shops I called over charging me. Could they have? Maybe? But I got an average price to better show Brian what the water spots were going to cost to fix it. We did buy the vehicle 2 months ago and I did try myself to remove the water spots multiple times. I was giving the car dealership the benefit of the doubt in not contacting them and trying to remove the water spots myself. I did remove some, but the majority did not come off after around 5 attempts. We do live 363 miles away from the dealership, so taking it to the dealership is not an option (out of town buyers especially beware of this dealership). Brian offered to pay for my gas and to take the vehicle and add 726 more miles on the vehicle to fix the water spots. We could not come to a resolution to fix the water spots or to provide an accessory to recoup the cost and time the water spots have caused. So we bought a $50,000 vehicle with water spots which Brian admitted to having extremely hard water in Scottsdale. Buyers beware. This is a big dealership. The dealership doesn't offer better deals. I regret going here and should've bought the same vehicle in Tucson. Out of town buyers, especially beware. This is a numbers dealership. They see you as a number and a sale, nothing else. I would not leave a bad review if this was a simple, easy, cheap fix. I also would not leave a review if it was an item that was cheap. I have had many dealings with many dealerships and this is the first dealership I would not recommend. In all reality, this review may not even affect them. I do hope this allows others to see the way they conduct business and to be wary of choosing them to purchase a vehicle. As I see on yelp, this business has a horrible track record. Stay away.

    My experience with **Mark Kia** began on a hopeful note--helping my girlfriend purchase a vehicle--and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived Saturday around 3:30 PM and were told, for the first time, the vehicle was being detailed. Our salesperson, John, was friendly and professional. We test drove the car for 20-30 minutes, agreed on price, and were assured that although the dealership was "busy," finance wouldn't take long. "Not long" turned into roughly ninety minutes. Once we mentioned our three-hour drive home and firm 6:30 PM departure, finance became available almost immediately. At the same time, the vehicle disappeared and we were told--again--it was being detailed. We were also each separately promised a complimentary full tank of gas. In finance, Brock informed us that AZOne--where we had a guaranteed 6.8% pre-approval--was "a terrible company to deal with," and that the finance department receives certain "credits" for placing loans with other lenders. He offered to search for a better rate. We made it clear we were open to alternatives, provided the rate was the same or lower than 6.8%. Pressed for time, we left a $7,500 down payment and were allowed to take the vehicle with paperwork to follow. We were told it was ready and filled with gas. The dashboard showed 41 miles to empty. When I attempted to address this, both John and Brock were unavailable, so I advised the receptionist we would cover the fuel ourselves. Sunday passed with no communication. Late Monday (Presidents Day), my girlfriend received a call stating they had "tried everyone" and secured the best possible rate: 7.8%, described as "just $11 more per month"--roughly $900 over the life of the loan. There was no indication AZOne had been contacted. We were simply told paperwork would be sent. When I called to question why a higher rate was being presented despite documented pre-approval, the response was defensive. We were told letters like ours are "not a guarantee" and that rates "always go up" once submitted. I suggested waiting until Tuesday, when AZOne reopened, to verify the rate directly. This was treated as unreasonable. We were reminded the dealership had a vehicle off the lot "with no contract," and that letting us leave with $7,500 down had been a significant favor. A sales manager later called to "calm the situation." When I asked why waiting one business day to verify our lender's rate had not even been offered--especially since we had agreed to alternative financing if equal or lower--the response was silence. The next morning we contacted AZOne ourselves. They confirmed the approval, reduced the rate to 6.4%, and offered to contact the dealership directly. That level of cooperation was refreshing. We also relayed the comments made about their institution; while they declined to criticize anyone, it was clear this was not unfamiliar territory. Since then, communication from **Mark Kia** has been nonexistent. Calls to finance, sales, and management have gone unanswered. The sales staff was personable. The handling of financing, however, raises serious concerns about transparency and incentives. Presenting a higher rate while discouraging the lender we arrived with--without verifying their terms--does not appear to be a simple oversight. When similar complaints appear repeatedly in public reviews, it suggests a pattern rather than coincidence. Buyers would be wise to verify financing directly with their lender and approach the finance office carefully. Finally, to Brian Slack: I have seen your public responses inviting dissatisfied customers to call you. I did--multiple times. I left a voicemail and a message with reception. I also called to confirm financing had been completed independently. There was no return call. If you remain concerned, you have my number. Very disappointing experience.

    Its not certified and does not have the warranty

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    Page 1 of 22

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    Review Highlights - Mark Kia

    Many dealerships claim they are low pressure, but this was the easiest car buying experience I have ever had.

    Mentioned in 30 reviews

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    Bell Lexus North Scottsdale - A beautiful evening at Bell Lexus North Scottsdale

    Bell Lexus North Scottsdale

    (755 reviews)

    This is the best car transaction experience I've ever had. We just purchased two cars tonight. One…read morefor my girlfriend and one for me. Henri Doku is amazing. He is respectful, knows the cars, and made the whole process feel like I was hoping for and I never thought I'd get that from a dealership but he handled everything perfectly. Joon in finance was great. He explained everything to us in a way that was helpful and took the time to make us comfortable. Will A. helped us get the tech all set up and running. Good guy! Really I have to say Berge (Bell Lexus) is fortunate to have this team. The managers I'm assuming must be treating the team well because everyone seems happy and just wants to take care of customers. Oh and to the dude that likes Protein House. See yuh there again soon. Thank you, Henri! Hope to send people your way!

    Just bought my BMW X5M today and I had to share my experience…read more I dealt with Luis Mejia and he worked with me the past week on email. My appointment was today at 1pm and Luis was gracious, courteous, and made me feel as though I was a friend coming to visit. The experience took about two hours and then I was passed over to Joon Shin in finance. I usually dread dealing with the finance department as I have had negative experiences in the past. However, Joon was an absolute pleasure to work with and he made me feel very comfortable as though we knew each other already. I can't say enough about how professional and supportive these two gentlemen were, and kudos to Bell Lexus for onboarding great people like Luis and Joon. Thank you so much, I will be referring people to your dealership.

    Mercedes-Benz of Scottsdale - This was my car getting towed away and that was the service I got at the dealership.

    Mercedes-Benz of Scottsdale

    (212 reviews)

    I have always had great service and professionalism here…read more From the purchase to the service. My sales person Jonathan and my service manager Ben.... incredible. I know I will return to maintain and buy again here. Thank you.

    BEWARE BEFORE BUYING FROM MERCEDES-BENZ ARROWHEAD…read more I purchased a 2025 Mercedes C63s with fewer than 3,000 miles on it. The vehicle was sold to me as "Certified Pre-Owned," which supposedly means the car has passed extensive inspections and is in excellent condition. Before purchasing, I specifically asked whether there were any issues with the vehicle and was repeatedly assured the car was in perfect condition and ready to go. The car was delivered to me, and within 20 minutes of our VERY FIRST drive, the vehicle went into limp mode and the check engine light came on. I pulled over with my two small children, turned the vehicle off, and then the car would not restart. A large RED warning message appeared on the dashboard and the vehicle was completely disabled on the side of the road. This was the first drive after taking delivery of a supposedly "Certified" luxury vehicle. When I contacted the dealership, I was told I would need to have the vehicle towed to Mercedes for diagnosis. After sitting for a week, I was informed the problem was "just a loose boost hose" and that the car was fixed and ready for pickup. We paid for transportation to collect the vehicle, only for the check engine light to come back on AGAIN less than 10 minutes into the drive home. We barely made it back to the dealership. The vehicle has now been at the dealership for FOUR WEEKS, and I am now being told the car may have: * A hybrid battery issue * A turbo issue * Communication system faults In other words, the vehicle appears to have serious underlying problems that clearly existed before it was sold to me. What is most concerning is that this vehicle was marketed and sold as "Certified Pre-Owned." At this point, that certification feels completely meaningless and nothing more than a marketing tactic designed to justify charging customers more money. To make matters worse, the dealership offered to buy the vehicle back, but expected me to absorb nearly $3,000 in fees despite the car failing almost immediately after delivery. Imagine purchasing a "Certified" Mercedes that breaks down on the first drive, only to then be charged thousands of dollars to return it. This is not the level of service, accountability, or quality anyone expects from a luxury brand like Mercedes-Benz. This experience has felt more like dealing with a shady used car lot than a flagship Mercedes dealership. I am simply asking for a fair resolution: * A full refund including fees OR * A proper replacement vehicle of equal value and condition Customers should not be financially punished for a dealership selling a defective "Certified" vehicle.

    Chapman Dodge Chrysler Jeep Ram Scottsdale

    Chapman Dodge Chrysler Jeep Ram Scottsdale

    (682 reviews)

    Jordan at Chapman Dodge is absolutely outstanding and deserves the highest praise. From start to…read morefinish, Jordan is professional, knowledgeable, and genuinely committed to providing excellent service. He took the time to clearly explain everything, kept me informed throughout the process, and made sure there were no surprises. What really stands out is Jordan's attention to detail and customer-first attitude. He is responsive, honest, and goes above and beyond to make sure my vehicle is taken care of properly and on time. It's rare to find a service advisor who makes the entire experience this smooth and stress-free. Because of Jordan, I will absolutely continue servicing my vehicle at Chapman Dodge and will confidently recommend him to anyone looking for top-tier service. Ask for Jordan--you won't be disappointed.

    I had a very disappointing experience purchasing my vehicle from this dealership…read more My salesperson, Crash, was courteous and professional throughout most of the process. However, near the end of the transaction, another individual was brought in to close the deal. I clearly declined the SWAT system, but the closer told me that it was mandatory and that I had no choice but to purchase it if I wanted to complete the transaction. Having worked in automotive sales myself, I am very familiar with KARR alarm and GPS systems and understand exactly how they are installed and activated. These products are pre-installed on many dealership vehicles, but activation is entirely optional. After the sale, I spoke with Wyatt, the General Sales Manager, who explained that the SWAT product was "not optional" because the dealership was losing money on the vehicle. In other words, an optional product was presented as mandatory in order to preserve the dealership's profit margin. The online advertisement did not disclose that the advertised price was contingent upon purchasing the SWAT system. Had this requirement been clearly disclosed upfront, I would have been able to make an informed decision before proceeding. Crash was not the issue. My concern is with the deceptive sales tactics used by the closer and the dealership's justification for presenting an optional product as mandatory. Buyers should be aware of this practice.

    Right Honda

    Right Honda

    (872 reviews)

    I had a great experience with David "Frenchie" I was extremely disappointed with the service at…read moreBell Honda And I'm so glad I ended up at right Honda because the service was top tier! They even gave me a loaner until the car I wanted could be shipped. I recommend not only this dealership but also David to everyone I know!

    Salesmen AFTER , giving OTD price texted back added on just $12,000 when he thought we had a…read moremeeting of the minds. We did not. - When I asked how the price jumped. $12,000 he said "oops I hit a wrong key, let me fix that" he then said they charged $1,899 for things the dealership added and couldn't be removed in order to get the car ready for sale. Well, that's not my concern- that's dealer prep. I don't pay for that- that the cost of doing business for them. I was shopping online and he told me the prices online on their website is not the TRUE selling price but a guesstimate. Because they were making no money on financing or add ons he said the price changed online. I went online figuring to pay for a car , taxes, license, doc fee ( questionable) but in the end - after fixing his mistake from above still had tacked on $6,000 to the online price . At that point I was more than done with his lies and Right Honda. I have so much more to say but I'm exhausted from all the back & forth with much of that making No SENSE. The breakdown given me changed three times never for added items . When he thought he had an interested car buyer he thought he had a SUCKER ! Stay FAR away from RiGHT HONDA---

    Chapman Hyundai

    Chapman Hyundai

    (637 reviews)

    I had such an amazing experience buying my new car from Chapman Hyundai Scottsdale, and it was all…read morethanks to my incredible salesman, Jim T.! From start to finish, he was patient, knowledgeable, and genuinely supportive--never pushy, so kind & just totally focused on making sure I was happy, and that I got exactly what I wanted. After weeks of researching new cars, I finally started visiting dealerships... but 6 days & 7 dealships later, I was literally about ready to give up. As a woman buying a new car alone, I was having a difficult time finding someone who I was confused stressful/confusing interactions at over half a dozen other dealerships, so when I walked into Chapman Hyundai Scottsdale to meet with Jim, it was truly a breath of fresh air!!! I cannot emphasize how thankful I am that I found him because he made me feel completely comfortable and respected every step of the way. He never talked to me like I was dumb, never made me feel rushed, and made sure I felt confident in every decision I was making. He took the time to answer all my questions (sometimes multiple times, lol), he walked me through every detail, and made the entire process feel so easy and stress-free. You can tell Jim GENUINELY cares about his customers and takes pride in providing top-tier service. If you're looking for someone who will go above and beyond to help you, I can't recommend Jim & Chapman Hyundai Scottsdale enough. I will be sending everyone I know their way & I will never buy a car from any other dealership.

    I've bought many cars over the years with 99% being painful experiences. This is why ALOT of people…read morego to places like Carvana for a "hassle free" process. BUT LET ME TELL YOU ABOUT Jim Trafficanta and the people at Chapman Hyundai! This man is what all dealerships should model to represent. Honesty, integrity, kindness and the willingness to go to bat for you. The experience from start to end was pleasant and painless. From Jim Trafficanta to Blake Williams, I couldn't ask for a better team. I NEVER BUY EXTRA WARRANTY! Yet somehow I walked out with 2 add-ons! Why? Because they were honest, laid it all out for me, answered any questions I had and at no point did I feel pressured. This should be EVERY car buying experience. I'm not saying all this just to say it. I rarely write reviews but this experience made me feel inclined to share this with all of you who may be looking at a place to shop for your next car. Tell Jim Trafficanta that Adel sent you! (Even if you don't, I promise he'll take care of you )

    Mark Kia - car_dealers - Updated June 2026

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