It took a while, but Markley got their act together a bit better. Better enough for me to buy a new car from them. It appears my second visit caught them without their primary team at the dealership, or at least available to work with another prospective buyer. Either they, or I should have punted that day. Things that should have taken a few minutes took much longer and stuff dropped through the cracks. Some stuff is still there after the sale. At the end of the day, Markley is a car dealership, with all the pluses and minuses thereof, but the folks there are uniformly nice and know their product. read more

I'm on my second vehicle from Markley Motors. The Honda service department is simply unbeatable. The service department alone will keep me coming back to this dealer. I was fortunate to get the same salesman for both my purchases. Lane worked really hard to get me the vehicle I loved at a price I could afford. I am a Honda driver and Markley customer for life. read more

I bought a car from Markley Motors six weeks ago that has a crack in the windshield already. When I took it back to have it replaced they claimed it was due to "outside impact" when clearly this is a windshield defect that should absolutely be covered under the warranty. I firmly disagree with their evaluation and in trying to talk through the issue with them I was interrupted, blown-off, and talked down to. Do not use this service department. read more

I have always taken my car to the dealer and gotten great service and a price that is in line with the rest. Today I was so impressed with Markley, Terry the service manager has won my loyalty for good. Terry's customer service was amazing. Changed to my snow tires for free, loaned me a very nice car while mine was being cleaned and was so forgiving when I brought the borrowed car back with a car door paint mark on the side. I could not be more happy with Markley. A little goes a long way. Terry won my loyalty. read more

I've been taking my car to Markley Motors for basic maintenance and repairs for over a year. I've always been pleased with their service, but they went above and beyond recently when some slight damage occurred to my car after a car wash. They were very apologetic and promptly ordered the necessary parts to get everything replaced (FREE OF CHARGE) within less than a week. They stand behind their work! I'm very impressed and grateful for their great service. read more

I took my car in to get what I thought was the emergency brake fixed. I made an appointment for 8AM and they still had not even looked at my car by 1:30 that afternoon. What's the point of even making an appointment then?? Once I finally got a call back, I was given a diagnosis of something completely different and was told it would cost me $400 to fix. This seemed a bit steep to me, so I called around to a couple of other body shops only to find that Markley's pricing was way overpriced for the work that needed to be done. I called the attended at Markley back to ask about whether this could be covered under the warranty I purchased when I bought my car (from another honda dealership). I was informed that Markley did not have access to my warranty information, but could call the warranty company for me if I could give them the VIN # for my vehicle. I know absolutely nothing about cars and had no idea that the VIN # could easily be found right on the car. The attendant could not have been more unhelpful in not informing of this. Terrible customer service. I eventually decided to not get the work done at Markley and unfortunately pay the $95 diagnosis fee to get my car back. I'd also like to add that once I left the dealership, the attendant i had been working with called me immediately to let me know there had been a mistake on the price of fixing my car and that It would actually cost me $550, not $400. How ridiculously unprofessional! Once I took my car to another trusted mechanic, he assessed my car and came to the conclusion that the diagnosis Markley had given me was completely wrong and unnecessary. I ended up paying $50 in total to get the issue fixed and my car has been driving great ever since. I can't help but feel completely taken advantage of. I will definitely NOT be back. read more

Even though I brought my car in to have a recall service performed and was not a paying customer I was treated kindly and respectfully

Last time in this life I go into a honda stealership. 3 hours for basic maintenance a 12 year old could do in 30 minutes. Time to buy a floor jack and do the work correctly the first time, and 10x faster and cheaper. read more

Writing this on behalf of my sister: Today my sister came in to purchase her first vehicle. She had spoken to Keith Sigman(sales) and wanted to come in to purchase the other day but he was off. Out of respect, she set up a day and time to finalize the sale. When my sister and dad came in today she test drove the car, finished paper work, insurance and had the checkbook out to put money down. Keith and a finance manager came in and told my sister and dad that the car was being sold to some people coming in TOMORROW. The sale could no longer go through. No apology was issued. Keith and my sister spoke a few days before this about the vehicle. Why even let her test drive it if you knew it was sold or held for someone else. She left in tears, then one of the sales women had the audacity to laugh at her while she walked out crying! This is terrible business, with terrible people. Thanks for making a 19 year old young lady's first time car buying experience the worst. We will be sure to let everyone know to not purchase at Markley Motors. read more

AVOID! (dishonest business practice) Agreed on the price of a new vehicle with the sales manager. Went back 2 days later to purchase the vehicle, and they added $500 to agreed price. So much for "your word is your bond". read more

Love the honda quality! And this honda isn't a bad place BUT... it takes forever to get your car back even if it's a small job and you have an appointment ( not sure if the mechanics take their sweet time or work on multiple cars at once so expect to either be there a long time so bring a book or headphones to watch a movie on your phone. Or take the shuttle home. The shuttle guys are very nice older gentlemen. read more

I just purchased a 2009 Honda Accord from Markley Motors and they did an good job. No pressure etc. It was a Cash for Clunkers deal and went fairly smoothly. I'd recommend them as a good Honda dealer. read more

This is in regards to their service department. What a rip-off! My 2008 Honda fit has been stalling and I wanted a diagnosis and repair. The soonest they could schedule me was a week out. The diagnosis portion was $150. They said I needed new spark plugs and gaskets. After a week the parts were in and I again had to wait another week to get an appointment. The cost of the "repair" was $400. Absolutely nothing is different and the car is still stalling. Both times I tried to pick up my car it took 10 minutes for them to find my keys because nobody knew where they were left. Just now I've tried to call them 3 times and their line is busy. I will not go back unless they give me an explanation for why I've had to pay so much for no results. read more

So today me and my wife drove from Cheyenne, Wyoming to buy a new car for her niece. We found a car we really liked and our salesman was great. The Finance Manager (Rick C.) on the other hand was very condescending and rude. If we do ever decide to buy another car there, and that is a big if, we will demand to have a different finance person. One that is not rude and who realizes that customers buying cars pays his salary. Rob read more

I went there to get my car key replaced.They wanted to fix my airbag recall.When my car was returned I found my glove box was broken.I told them about it. They brought the tech out to inspect and he slammed my door on my car.When I told him not to do that he jumped in my face and asked me what I was going to do about it.He broke my door when he slammed it.Everyone their did nothing to resolve this matter.The mechanics there treat a customer cars very disrespectful and they are very disrespectful to alot of customers.They disciminate against alot of people.In fact they are racist.Do not use this place for your Honda needs.Go to Greeley or order online.Terrible service and people! read more

We recently purchase a 2012 CRV from Markley Motors. We were very pleased with the service we received. Their sales team did a great job helping us get a fair price for our trade in and worked with us on the price of our purchase. The finance department worked hard to find the best loan rate to fit our budget. We had an issue with the heater shortly after we purchased the vehicle and even though it was sold AS IS, they were willing to fix the problem at no cost to us. We were so impressed with their customer service and felt they went above and beyond to help us. I will definitely buy my next Honda from Markley. They have a great referral program so be sure to ask about that as well. The free car washes, with coffee and cookies is also a nice bonus. Thanks Markley!! read more

Never take your car here for repair work. I made the poor decision to trust them with my repairs after someone rear-ended me last year. It took 3 months, 7 visits, and $3000 for them to fix a fender bender. Now, a year later, the glass on the hatch that they replaced is leaking . . . Please do not trust them with your car. They left parts off, broke things while they were fixing other things, and still didnt get it right. To add insult to injury their receptionist staff was not polite and frequently forgot who had appointments. read more

I simply called for an evaluation and was transferred through customer service about 3 times before the last person didn't even answer. These guys really need to get there s*** together. Would not recommend. read more

We have within the last week bought a Honda CRV 2016 from Markley Honda. We would highly recommend them. They worked hard to get us just the right color of car, price and model we wanted. Our sales person was Derek Grauberger and he went the extra mile and more. He explained all the car features to me and the next day explained them again to my husband. He is smart, hard working and very very patient. If you decide on a Honda I would say go there without reservation. They work as a team and there will be someone there to help. Jean Paul Griffith was excellent in processing our deal through finance. He and Derek stayed late on night until almost 11:00 PM to close our deal due to my husband's work schedule. Thank you all we love our car! Also a thank you to Thomas Rowe for ensuring we got the car we wanted. read more

I have bought several Hondas (Accords and a Pilot) over the years, and have been thoroughly pleased with the entire process every time! I recommend Markley Honda to all for sales and service. read more

Had my daughter take her vehicle here twice. Last fa;; the on line request stated the oil needed changed, the tires rotated, the car was starting slowly and the A/C wasn't working. The A/C was never addressed so the vehicle went back in this spring. I received a call from Trevor who told me the A/C hose was leaking and needed to be replaced. I was quoted over $500 to replace a hose. We agreed to have the hose replaced. Once the hose was replaced we were told the condenser and compressor probably aren't working properly as the A/C still doesn't work like it should. The cost to repair $2,800 on a car that probably isn't work 7k. When I called to complain, Trevor became very defensive and told me he couldn't explain this to me upfront. Why? How hard would it be to say "the hose is leaking but there is a possibility this could be the compressor or condenser?". Never bringing a car here again. read more

Just a huge disappointment! Truck I was looking at was very nice, but it was a little high on mileage and the price just wasn't right. After making an offer and pointing out that there was no "dealer fee" advertised, the sales person (Clancy) was very upset that I would not take their counter offer. He acted very unprofessional. I expect better from a dealer! A simple "thank you for looking and we would like to find you a vehicle that will work," would have been much better! Be cautious of this if you do business with this dealer. Pressure salesmen! read more

Outstanding service. Did express for the first time and it was an amazing experience. Thank you for being in the community and doing all you do--not just for our vehicles but also in so many other ways. read more

I've been doing business with Markley Motors for over 10 years. Bought my last new car from them. I've always been treated fairly by them. Their repair staff has always been professional and honest. The only reason I didn't give them five stars is because, like all dealerships, their repair prices are usually a bit higher than a local mechanic's shop. Overall very pleased with them. read more

I have never bought a car at a dealership before. I didn't feel like I was pressured at all. Derek went above and beyond by walking us through each car we wanted to see. He even went as far as to bring one to my home because he knew I would be interested in the van I was looking at. We did purchase the van that he did bring to our home. He was great and was willing to work with us. They even re-detailed the van for us and it looks amazing. I will be sending people there because I had such a great experience. read more

I moved to Ft. Collins 2 days ago and everyone has been very kind, until I called Markley Honda. I have a 2013 Honda Fit and it was having an issue with the battery. I would have to jump it every morning. I called Markley Honda and asked about my options, a very rude man answered. I told him my situation while crying because I am new to this town and know no one here. He kept interrupting me not letting me finish. Saying " Are you going to let me talk" " Are you done?" He immediately told me they didn't have an appointment till 5 days away. It was like I was interrupting his day by asking about my options. I will never go to Markley Honda. Luckily Honda at Greenly are nice and respectful. They understood my concern and got me taken care of that morning!! It's sad that I have to drive 30 minutes away, but I would rather be treated with respect than like a second rate citizen. DO NOT GO HERE!!! read more

Tried calling the collision center 5 times and either got dropped or gave up after about 8 or 9 rings with no answer. I think they need to work on their customer response time???? read more

Lane and the team at Markley Honda is about as good as it gets! Buying a car is a chore NO ONE wants to do but we have to! The team at Markley makes it a breeze we have now leased 3 cars from them and 2 was after we moved away from Fort Collins. Driving an extra hour and a half to go car shopping should say it all! They service their customers with kindness, patience and what I crave the most from a car dealership no judgement! The auto repair side of the business is just as great! They make car maintenance easy, by reminding us when services are due, once we are there the cookies and coffee help the waiting process, they provide a car service if you do not want to wait in the waiting area, and most importantly if anything is wrong with my vehicle they again approach me with no judgement in explaining what is wrong and they are prompt to correct it! read more

I'm considering buying a 2016 Honda CR-V and contacted Markley Motors. I was communicating with Derek (Internet). He was very helpful, answered all my questions and was very professional. The price was a very fair price and I like the fact that Markley doesn't add a bunch of Dealer profit only worthless accessories like clear coating. I've found some Honda Dealers will try to charge you $600. I decided to sell my CR-V after the Holidays versus a trade as it wasn't in my best interests. I would recommend Derek and Markley Motors if you're considering a new Honda and ask for Derek. read more

Years ago this was the best place in town to get an oil change. But now, it's awful. I was treated badly by the guys on the GM side and refused to take my car to that side ever again. Just went in for an oil change at the Honda service side, they suggested that I rotate my tires. Seemed like a good idea so I gave my consent. The next day I was heading down I-25 and my steering wheel shook so bad at anything over 55 mph that I thought it was going to shake my hands off! At 75 mph the car really wasn't safe to drive. I knew right away that my tires had not been balanced. I called them and instead of using good customer service, they wanted $44 to balance them. When I said that was too much and thought the balancing would be included in the rotating, their solution was that they could "swap the tires back for me." Ha! No thanks! I'll never ever go back to them, they have lost my business for good. I'm at Discount Tire now dealing with the issues and not only are those tires more worn than Markley said they were, one also had a nail stuck in it that was most likely there when Markey rotated the tires, yet, they did nothing about it. I will be either changing my own oil or going to a cheaper place that gets the job done faster and better like Grease Monkey from now on. I highly suggest you don't give these clowns any of your money, even if you have a Honda. read more

I will never take my car to Markley Honda again. Last summer I took my accord there to find out what was wrong with my air conditioner after I noticed it wasn't working. After waiting SEVERAL hours for someone to call me with an estimate, I was told that there were no leaks and all it needed was a recharge of freon. After waiting another several hours, I went in and paid $120.00 for the freon and thought I would be good to go for the summer. Well, after 2 weeks I noticed the A/C was not working again. I called Honda and was told I could bring it back in but they would charge me $85 just to look at it!!! I was not going to pay this and so I waited until now. I took it to a different service shop and was told that there was a significant leak on the a/c discharge line and that one of the gaskets was bad. I am now paying to have my air conditioner fixed but this time I am getting a year guarantee. I am not the only one who has had problems with Honda. I have 2 other family members who have had issues and none of us will take our car to Markley Honda again. I hope people will read this and think twice before taking their car to Honda. read more

Wish I could rate them with a negative star rating. Even one star is far too many. I dropped my car off for very specific repairs. Long, painful story short - they replaced the wrong items, still charged me and when I left there was a large nail sticking out of my flat tire. Take the car back to give them a second chance after speaking with the owners (daughter) to have them once again not do the repair the car was in for and, yes, charge me more money (even after I was told I would be rebated the cost of parts that were not to have been replaced the first time). My favorite part is how poorly I was treated. Terry the man that I was working with personally attacked me when the repair was bad the second time. When I commented to Terry about paying more again he did everything but call me poor .... "you call $157 a lot of money?????" What this arrogant man did not consider was that $157 brought me to a total of $1400 AND THE REPAIR STILL WASN'T DONE. At no point in two weeks did one person listen to me or do what they said they would do .... and it cost me $1400 ....... and the repair still isn't done. This is the worst experience I have ever had with a business .. period. Oh, and this wasn't a decade ago, this was today. A decade later Honda Markley, YOU STILL SUCK read more

I've often wondered if the service feedback on Yelp could possibly be as bad as people say and now I know the answer is a resounding YES! Brought my car to Markley Honda this morning for an 8 am "appointment". I was told it could take "up till 3 pm to fix it" and the technician would call me before then to tell me what needed to be done and how much it would cost. I waited till 10 am thinking surely the technician would know after two hours what is wrong but nope. Nobody has even looked at my car yet. Take the courtesy shuttle home to let my dog out. 12:30 still no call. I call back to get forwarded to voicemails 7 TIMES! No service member or manager is available apparently because it is the lunch hour. At this point I have no faith in this facility and ride my bike back to get my car. AND STILL NO MANAGER IS AVAILABLE to speak to me. I load my bike in the car while the service guy watched and offered no assistance, and left. My car was there 5 hours and they didn't even do the basic oil change. It was only my second time at this Honda and I can promise I will never go back. read more

I too had a similar experience in 2008 with Markley Honda with my 1991 Accord. they treated me the exact same way as if servicing an older Honda is below their prestige. They gave me the same attitude of 'what does a woman know about cars?" Honda service in Long Island was more personable that Markley has ever been. I stopped going to Markley till now. I am in the market for a new car. I dont want to give Markley my money and will be going for a Subaru instead. But we did go to Markley to look for a new Honda civic or a crosstour and each time we had to wait for 30min before a salesman came to talk with us and each time he did a crappy job. Do they want to sell cars or what? Probably they think the Honda reputation will sell for itself. Don't be too complacent Markley Honda. You may end up screwing Honda over and thus screw yourself too. Nothing is too big to fail in this economy, remember. Customers make you and they can definitely break you too! read more

I have very mixed feelings about Markley's service department. Originally when I began taking my car here a couple of years ago, I was very impressed. I came in a couple of times with concerns and was never charged for them to look at the problem, and never waited very long. On several occasions the fix was cheap and easy and everyone was very friendly. Recently though, my experience with them was a bit more sour. In april I took my car in to have my brakes inspected because I noticed that they were shaky and that the car was taking just a little bit longer to stop. This time they charged me a fee (which I was fine with paying as long as the service was completed), and at the end they told my that everything was fine and the brakes were in good shape. I questioned this but the man assured me it was okay so I went on my merry way. I continued to drive the car despite my personal reservations, and two months later, the car shakes so badly when I brake and it takes so much extra time to stop that it feels extremely unsafe. When I called to have this problem checked again, the service rep was not as nice as I have previously experienced and he wasn't very empathetic to my problems. This is extremely frustrating, as I now think that I was right two months ago and Honda missed the problem, and is now unapologetic about it. Two years ago, 5 star rating, today, maybe 2. read more

My Wife recently bought a vehicle from this dealership. A salesman named Jason was very helpful and went out of his way to make sure that we were taken care of. We had some issues the first day after driving the car off of the lot and Jason went above and beyond to make sure that information was funneled through the right channels. Jason was the only good thing about this establishment. The service department took 6 hours to check some switches and didn't do anything productive to our vehicle. The service technician tracked oil and dirt all over the front seat of the car. We took it back to the service department once we found that the work was sub-par and that it was returned in worse shape than it was dropped off in. The work that was needed was not done and instead of a full detail that was agreed upon the front seat was vacuumed. We were blatantly lied to. The fluids that were supposedly changed were not changed and instead of replacing hoses that were cracked they put tape on them. The service department at Markley Honda is a joke. I wouldn't take a bicycle there to be fixed. After being lied to and after taking the vehicle to professionals that have actual customer service I have come to the realization that I should've bought off of craigslist. I wouldn't go back to Markley Honda if they were giving out free cars. read more