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    Marshalls

    2.9 (126 reviews)
    Closed 9:30 am - 9:30 pm
    Updated 2 months ago

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    This is the culprit sick  with the power of being a manager and I was nice not to expose her face.

    Hello Family, Friends and People who want to know the truth about where they spend their money please read in entirety. Customer Service is Atrocious, Disgusting, Disrespectful and Unacceptable but wait for it by management!!! There's a new breed of disrespect for elderly people like myself brewing in this country coming from businesses we have spent our money and supported for years before these so called managers, were not born and moved to this country and I'm not talking about Mexican's !!! That we can take a 2 hour drive and be in their country not our boarder sisters and brothers our closest neighbors!! Who parts of California use to be theirs and for the record I'm a Black American born and raised! in Los Angeles California!! I will be 69 years old in April and my Blood line dates back to the late 1700's!!! Louisiana is my Family's home my father's family moved here from Shreveport Louisiana in the 1930's my mother's family in 1940 from Mer Rouge Louisiana and there is ABSOLUTELY NO RACISM in my Heart and Soul but make NO Mistake ABOUT IT I KNOW it When I SEE IT!! And it's Not from my Mexico Brothers and Sisters!! And these stores that use to serve us so well and pleasantly for so long are hiring them!! Left and Right!! So getting to the point a lot of them are very disrespectful!!! Now here's the truth I go to Marshall's pretty regularly and I spend a lot of money there I go a couple of times a month and thanks to the wonderful world of credit I pretty much spend what I want I use to go a lot more often but I had a couple of accidents that greatly affected my mobility and at times I endure a lot of physical pain that being said this is why when I'm by myself I'm in need of physical help getting to my car so I will ask for assistance to my car because Marshall's doesn't have the electric baskets like grocery stores and Costco, Walmart and Sam's Club because when applying for permits (Now this is what was told to me I never verified it.) they labeled themselves as a convenience store!! Once again I have not verified this!! So here's what happened last week I get my New card not a great big amount on it just $500.00 limit so I love shopping for my grandkid's and I have 5 of them the oldest 24 years old the baby 4 months old and only 1 6 year old granddaughter!! So I have a Wonderful time Shopping for her and the baby and my youngest daughter in Marshall's they have wonderful merchandise so when I go shopping I buy a lot of stuff and I don't think it's asking to much for help to my car!! ( Do You??) and I try to get home before dark because my youngest son and daughter are the Mom police!! So if they know I'm not home and it's dark all hell breaks loose is (and I fell a couple of times while I was out ) so I get it. But for the manager to not allow willing employees to help me to my car is just WRONG and FOUL!! And they used store policy as a reason now last week the so called manager that acted ugly I gave a pass to because another employee stepped up and said I'm going to help you and there's no need to call corporate I'm going to have a talk with her and I said no problem I respected that so imagine my surprise when I go in Monday evening and it gets dark out and I request assistance and this person refuses my request and the young 6' 4'' gentleman agreed to assist me when I asked him to this so called manager would not allow him to assist me!! And said he should've never agreed to help me in the first place!! So I pushed my basket to the car myself!! Now mind you I walk with the help of a cane she said the store's policy was to protect their employees at all cost!!! from being mugged!!! And I said I was here over the weekend and the employee was able to accommodate me she replied it was daylight we can't allow at night!!! Well my question to the owners of Marshall's WHAT ABOUT YOUR CUSTOMERS WHO IF IT WAS NOT FOR THEM SHOPPING AT YOUR STORES YOU Wouldn't have a Jackass Manager to say some BS like THAT??!!!!! But the Bigger problem is SHE LIED because this time I did call CORPORATE and the Young lady I spoke to said stores make their own policies according to the area they are located in!!! SO The Question is who's lying?? Now the location of this store is in Buena Park California the same place Knotts Berry Farm is!! So what's wrong with this picture??? Thank You Family and Friends for enduring this extremely long review I tried to put her picture obscuring her face but I couldn't get it to post..

    Outside
    Deanne R.

    No lines yay.... Came in with a mission of just buying a can opener..... but per usual got more stuff that I didn't need lol..... Friendly service and great buys

    The trees give it a cool appeal look
    Britney M.

    I frequent this store when I need to do some shopping on a budget. I like stores like this because you can find good deals. I had to go to a funeral and came here to find a dress and heels. Found the perfect dress and pair of heels to go with it. Prices are reasonable.

    Robert T.

    My wife always shops at this store as they seem to have the largest selection of everything you'd love. Per my wife's comments this store always has newer stocks. Customer service is great each never forgets to ask you how your shopping experience. This is really good for a department store chain. Parking is just real hard as the lot is a little small for a location with several other outlet services being offered. They do have a lot of parking around the area and at the back in case it does get really busy and full. Their bathrooms are clean and tidy and do have paper towels if you do need them.

    anthropologie glitterati gold pants #score

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    2 years ago

    High quality liquidated products at affordable prices . Changes often and need time to go often and browse slowly.

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    5 years ago

    Maria and Rozhin are amazing. They made my Marshall's experience wonderful and I'll definitely be back. Thank you both !!!!!!

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    Page 1 of 4

    Ask the Community - Marshalls

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    Review Highlights - Marshalls

    I love the organic shampoos, lotions and body wash and the many high-end cosmetics like Marc Jacob's and Benefit cosmetics.

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    Hobby Lobby - Oh my too cute Cinnamoroll tiny cup

    Hobby Lobby

    3.2(131 reviews)
    1.3 mi

    A great selection of arts and crafts, and home goods - all at great prices…read more My daughter needed some supplies for a school project, and Hobby Lobby is the only place in town that was going to have what she needed without waiting for Amazon. They actually didn't have enough on the shelf if what she was looking for, but we were easily able to ask someone who checked in back and had more for us with zero hassle or any real wait. The staff is always great here!

    I have been shopping at this location for a few years now. And I have to agree with a lot of the…read morerecent reviews, customer service has gone downhill. Before the cashiers were very friendly and knowledgeable but these days I find an error on every single purchase. I have to pay attention to make sure each item is charged correctly because if they finish the transaction, Jesus be with you, it will be a test of patience trying to get it corrected. I go here less and less and it's a shame because honestly it's very well stocked. The amount of items and selection is amazing but I can't wander around looking for inspiration since some employees are unfriendly and unhelpful if you can't find an item The selection and volume of stuff is amazing (yes I am repeating myself) They have home goods, frames, fabric, wood craft, baking, Cricut, blanks, paper notions, stickers, paint, seasonal everything, kids crafts kits, toys, party supplies, yarn craft, jewelry making, scrapbook, paints, floral. Pinewood derby supplies. I mean there's no end to what you can find here. I once found a Minecraft hamper for $5 on clearance. I got backpack hooks for $2. Old fashion lemon drops. Sometimes you have to suffer for what you want. In closing, expect poor customer service and make sure you pay attention to what you're being charged and bring your wallet there's NO APPLE OR GOOGLE OR SAMSUNG PAY

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    Ross Dress for Less

    Ross Dress for Less

    2.2(59 reviews)
    0.0 mi
    $

    Ross has often been my go-to store for various necessities. The selection is good, and the prices…read moreare pretty decent for the most part. They sell both men and women's clothing, shoes, handbags, perfume, hair accessories, kitchenware, bathroom items, etc. However, I have several complaints that need to be addressed. Firstly, every time I walk in, all the cashiers always look so depressed and expressionless. It's like they are getting beat up in the break room or something lol. Secondly, most of their shopping carts are horrible. The wheels don't turn and/or they are wonky and wobbly. If you have fragile items in your cart, you need to be extra careful, when pushing the bad carts around. Third issue I have is with the checkout process. I don't understand, why the cashiers are so impatient with the customers. They do not smile or greet you before and after the transactions. They will call the next customer over to their register, while still tending to the customer in front of them...??!! Especially when the customer they are currently helping, has not had the chance to pay, bag their own items, or place anything in their cart yet. It's rude, bizarre, and they do this every time!! They make you feel like you are just a number to them, and not a paying customer. The cashiers also refuse to hand you your receipt, they force you to grab it yourself every time. Usually cashiers in other big box stores, will hand you your receipt, but not the cashiers at Ross stores apparently. Regardless if a customer wants their receipt or not, the cashier should still politely hand it to them. For these reasons alone, I think they should just do self-checkout. Fourth issue I have is the quality of their bedding sets. I bought a white comforter set. Before using the comforter for the first time, I washed it just once (following the washing and drying instructions on the tag of course) and the underside of the comforter completely lost its softness. It had such a coarse and rough texture on it, that I cannot use it without a duvet. Again this was after just one single wash. I tried to use a lint remover/fabric shaver too, but it did not work. I am so disappointed because the comforter is beautiful, but not soft anymore like when I first brought it home :( On a separate occasion, I purchased an indoor lounge chair, that featured a gold metal frame, with a white seat cushion. I didn't notice there was black permanent marker type graffiti, on part of the gold metal frame of the chair, until I got home. I was going to return the chair, but I knew if I returned it and revisited the store at a later time, I would probably never see the exact same chair again. I also thought I could easily remove the graffiti myself, with home remedies. I tried several removal methods, but alas nothing worked. So I had no choice, but to purchase gold spray paint, to cover up the graffiti. It was a little irritating, because I had to spend more money, than I needed to. I wish I had taken a picture of the graffiti on the chair, before I spray painted it. I am a bit worried now, that other furniture items, might also have graffiti, dents, or scratches on them. Sometimes I see customers chilling on random furniture pieces, while not actually buying any furniture. I assume that's why there is graffiti on some furniture pieces?? Ross employees should enforce rules, about customers sitting on random furniture. Unfortunately, I now have to be extra cautious, when thinking about buying furniture, or bedding from Ross. Like I said, I think Ross should really consider self-checkout machines. Every time I come in, I feel like I am doing all the work, during the transaction process. Since the cashiers lack any type of customer service, there is really no point in them being there. It is a disappointing because although Ross is nice, the employees are not.

    Pretty much your standard Ross Dress for less…read more Like many have noted, the bathroom is dirty. The clothes are organized, but some are falling on the ground. I came here looking for some Halloween decorations and spooky stuff. I didn't find what I was looking for. I ended up leaving and going to home goods. They had tonssss of Halloween stuff! So cute.

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    Ross Dress for Less - Ross

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    Marshalls - deptstores - Updated May 2026

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