Christmas Eve shopping is not my love language, but I needed a few last-minute gifts and this Marshalls in Buena Park came through. The store wasn't super organized, but it's Christmas Eve, so that felt understandable, and I still found what I needed. Marshalls is a solid stop because you can grab a little bit of everything in one run: shoes, clothes, kitchen items, bathroom decor, even pet stuff, and the prices are generally fair. If Yelp let me, this would be a 3.5. Here's my quick scorecard: Selection: 4.5/5 Cleanliness + organization: 3/5 Customer service (Larissa): 5/5, truly exceptional Shoutout to Larissa. Her positive attitude and kindness were genuinely notable, and she made a hectic errand feel way less stressful. Overall, I'm rounding to 4 stars because of the selection and the service. read more

Marshalls - Checkout - Department Stores Near Me - Buena Park, California

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I came in to try on jeans, but couldn't find any I liked. I did however get 2 jackets, greeting cards, and a few other small items. The staff was friendly and store was organized. read more

Marshalls - Jeans - Department Stores Near Me - Buena Park, California

Everything ! I disliked Marshall's befire, because I had not seen a nice one but this location gives high end vibes at inexpensive prices and I'm hooked ! Customer service is awesome everyone and they have amazing selection of a little bit of everything. read more

I went here 4 hours ago with my mom. We both love the clothes and the place here. I honestly find this place more relaxing to be in during this Black Friday week. I love the items in several of the aisles. There's items that remind me of vintage-style homes back in the day. I feel like a lot of the professors at my university would love to have some of these items in their homes. My mom and I were able to find good clothes. I was able to find a nice oversize sweater that fits well as pajamas. The colors and designs are so lovely, and I got one that's so lovely. read more

Hello Family, Friends and People who want to know the truth about where they spend their money please read in entirety. Customer Service is Atrocious, Disgusting, Disrespectful and Unacceptable but wait for it by management!!! There's a new breed of disrespect for elderly people like myself brewing in this country coming from businesses we have spent our money and supported for years before these so called managers, were not born and moved to this country and I'm not talking about Mexican's !!! That we can take a 2 hour drive and be in their country not our boarder sisters and brothers our closest neighbors!! Who parts of California use to be theirs and for the record I'm a Black American born and raised! in Los Angeles California!! I will be 69 years old in April and my Blood line dates back to the late 1700's!!! Louisiana is my Family's home my father's family moved here from Shreveport Louisiana in the 1930's my mother's family in 1940 from Mer Rouge Louisiana and there is ABSOLUTELY NO RACISM in my Heart and Soul but make NO Mistake ABOUT IT I KNOW it When I SEE IT!! And it's Not from my Mexico Brothers and Sisters!! And these stores that use to serve us so well and pleasantly for so long are hiring them!! Left and Right!! So getting to the point a lot of them are very disrespectful!!! Now here's the truth I go to Marshall's pretty regularly and I spend a lot of money there I go a couple of times a month and thanks to the wonderful world of credit I pretty much spend what I want I use to go a lot more often but I had a couple of accidents that greatly affected my mobility and at times I endure a lot of physical pain that being said this is why when I'm by myself I'm in need of physical help getting to my car so I will ask for assistance to my car because Marshall's doesn't have the electric baskets like grocery stores and Costco, Walmart and Sam's Club because when applying for permits (Now this is what was told to me I never verified it.) they labeled themselves as a convenience store!! Once again I have not verified this!! So here's what happened last week I get my New card not a great big amount on it just $500.00 limit so I love shopping for my grandkid's and I have 5 of them the oldest 24 years old the baby 4 months old and only 1 6 year old granddaughter!! So I have a Wonderful time Shopping for her and the baby and my youngest daughter in Marshall's they have wonderful merchandise so when I go shopping I buy a lot of stuff and I don't think it's asking to much for help to my car!! ( Do You??) and I try to get home before dark because my youngest son and daughter are the Mom police!! So if they know I'm not home and it's dark all hell breaks loose is (and I fell a couple of times while I was out ) so I get it. But for the manager to not allow willing employees to help me to my car is just WRONG and FOUL!! And they used store policy as a reason now last week the so called manager that acted ugly I gave a pass to because another employee stepped up and said I'm going to help you and there's no need to call corporate I'm going to have a talk with her and I said no problem I respected that so imagine my surprise when I go in Monday evening and it gets dark out and I request assistance and this person refuses my request and the young 6' 4'' gentleman agreed to assist me when I asked him to this so called manager would not allow him to assist me!! And said he should've never agreed to help me in the first place!! So I pushed my basket to the car myself!! Now mind you I walk with the help of a cane she said the store's policy was to protect their employees at all cost!!! from being mugged!!! And I said I was here over the weekend and the employee was able to accommodate me she replied it was daylight we can't allow at night!!! Well my question to the owners of Marshall's WHAT ABOUT YOUR CUSTOMERS WHO IF IT WAS NOT FOR THEM SHOPPING AT YOUR STORES YOU Wouldn't have a Jackass Manager to say some BS like THAT??!!!!! But the Bigger problem is SHE LIED because this time I did call CORPORATE and the Young lady I spoke to said stores make their own policies according to the area they are located in!!! SO The Question is who's lying?? Now the location of this store is in Buena Park California the same place Knotts Berry Farm is!! So what's wrong with this picture??? Thank You Family and Friends for enduring this extremely long review I tried to put her picture obscuring her face but I couldn't get it to post.. read more

Marshalls - This is the culprit sick with the power of being a manager and I was nice not to expose her face. - Department Stores Near Me - Buena Park, California

No lines yay.... Came in with a mission of just buying a can opener..... but per usual got more stuff that I didn't need lol..... Friendly service and great buys read more

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I frequent this store when I need to do some shopping on a budget. I like stores like this because you can find good deals. I had to go to a funeral and came here to find a dress and heels. Found the perfect dress and pair of heels to go with it. Prices are reasonable. read more

Marshalls - The trees give it a cool appeal look - Department Stores Near Me - Buena Park, California

I visited this Marshall's on Halloween of this year. I live in Burbank and we also have a Marshall's, but this one is way better because of the Homegoods store inside it. There were so many Halloween and Christmas decorations. I wanted to buy everything. I was able to find a Disney Mickey Mouse Dodgers blanket here for $25! This was less than a day after the Dodgers won the World Series! Go Dodgers! I received excellent customer service here. They are quick with price checking, and all the ladies here are super sweet and helpful. read more

My wife always shops at this store as they seem to have the largest selection of everything you'd love. Per my wife's comments this store always has newer stocks. Customer service is great each never forgets to ask you how your shopping experience. This is really good for a department store chain. Parking is just real hard as the lot is a little small for a location with several other outlet services being offered. They do have a lot of parking around the area and at the back in case it does get really busy and full. Their bathrooms are clean and tidy and do have paper towels if you do need them. read more

Marshalls - Department Stores Near Me - Buena Park, California

Always a great experience with the store. Last weekend our family in Texas saw some items on TikTok and I called twice to put the items on hold. They were kind and on top of it. The store is neat and organized. We shop there often. read more

Not bad stuff. I feel the shies could have been better. They had a lot of stuff though. Their food selections also looked good but overly priced. read more

What is there not to like about Marshall's? It is the best place for retail therapy. Some of the best products I love buying is: 1. woman's clothing. There are clothes from Anthropologie at fraction of the cost. 2. food section. I love finding foods from Europe. Like jams and chocolate from France. Panettone and olive oils from Italy. Olives from Greece. Teas from Sri Lanka and England. Potato chips from Spain. 3. beauty supplies. I love the organic shampoos, lotions and body wash and the many high-end cosmetics like Marc Jacob's and Benefit cosmetics. 4. housewares. This is very likely my favorite department because I love to cook. My best find is Staub cast iron/Dutch ovens - about 75 bucks cheaper than Sur la Table. 5. men's department is also a good place to pick up a nice shirt or gadget for the men and boys in your life. Many other departments to peruse. Enjoy spending money! p.s. (Oh and a quick advice - you can apply for the tjx credit card so you can get 10% off first purchase. Accumulate points to enjoy store credit coupons!) read more

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This store needs better coordinators management is terrible at deciding who should be a coordinator. They are so disrespectful instead of helping us. Over a simple return they needed 4 coordinators I went to a different marshalls in Lakewood and they returned the item no problem and were more respectful. Would NOT recommend anyone to go here. read more

Literally worst store ever , I should've reviewed the reviews before coming in honestly. Employees are super rude and condescending. I'd say go to any other location. read more

So real quick, the store is always clean and well organized. The biggest problem is that anytime I come in, theres only ONE cashier ever working. I've walked out because I'm not waiting in a line of 15 people!! They need to hang less clothes and ring more people up read more

Worst Marshall's you can go to! Went to Marshall's on 8/1/2023 to return a rug I had purchased less then 24 hours ago & the cashier & manager refused to accept my return even though nothing was wrong with my item & it had been less then 24 hours since I purchased it. I also provided them the receipt & manager still refused & couldn't give me a reason why they wouldn't take it back. I didn't want the rug because it looked ugly in my home, that was it. I went to the seal beach marshalls & they had no problem returning it. Do better Buena park marshalls. read more

I went to the rossmore location and bought a few things. A dress didn't fit me so I went ahead to return it near my house which was at this location. They said the tag was marked wrong and that they can't take it. They said I have to go back to the store that I bought it from. Even though it was a Marshall's mistake, now I have to drive further from my house to have this fixed. This is a corporate company I should not have to do this. It is not small business and it doesn't affect them. Just give me my money back. read more

Wow! Ever walk into a store and get the overall impression of "no thanks"? Yea, that was me today when I walked in. This has got to be the most unorganized Marshalls Homegoods location I've ever been to. The way they have it set up in the store is the Homegoods takes up the left side of the store rather than being set up in the back of the store like most locations. Makes it look out of place in a Marshalls. I came in to casually browse their curtain section as I've been on the search for a nice pair for a couple months. First thing I noticed was the line that stretched past the front entrance of the store. Not surprised as it's a Sunday but definitely made me not want to buy anything at the chance of having to wait in that line. I walked through a few aisles but ended up leaving because things were just thrown all over the place. The scale tipper was when one of two sales associates ran by me while shouting at another employee "dude, there you are!" before they both ran into the back room laughing. It wasn't so much the act of them goofing off but more so that I felt that if I did have any questions, it would be too much work to try to find someone to ask. So I left. Maybe it's better to shop here first thing in the morning when the store is (hopefully) more organized? read more

January 2020, The service has went down hill since my last visit. tonight I came in to return items and shop around to only be asked to wait aside without any explanation of why my return was being verified. The cashier had me wait aside with no clarification or small talk about what was going on. I witness multiple cashiers walk by and just have side talk about my return without directly speaking to me. In the end the only explanation the cashier had was since this location includes Home Goods they only take returns from this specific location purchases. Overall I would WARN OTHERS who intend to shop here or return items!! read more

High quality liquidated products at affordable prices . Changes often and need time to go often and browse slowly.

Terrible Manager at checkout. Home Goods inside a Marshall's is continuously having problems when I try to return items, even with a receipt. I was told I couldn't return because their system can't find the return. Manager has a too bad attitude. A week later I went to seal beach location and did the return, no problems at all. Otherwise, 5 stars for products and entry staff! read more

I came in here to return something and the associate wearing a black tshirt no name tag. Jovita which I asked another coworker let me know when I asked for her name. I brought two pants to return and she was inspecting the crotch area the bottom of them drastically, I reminded her that I had not worn them they were to big and said that was the policy. I have returned and bought many items from Marshalls for years and never felt so discriminated against. Very sad, read more

So unlike the previous comment from a tattooed face crackhead. I was in line purchasing some clothes, and the crack Fien was rude and decided to go off on the employees. From my understanding the fragrances have to be sealed off from the perfume all the way to the bottle to make sure it's the product being returned. They were going to help her with store credit , but wanted cash. They refused and said no and she got uptight. Anyways out of most of Marshall's stores I've been too, this one was well organized and easy to get around. read more

My wife are new to the area and wanted to go shopping here today. Turned out parking here was horrendous due to an adjacent flee market taking up all the parking. There so many people parking there that you'd think they're paying to park there. Customer service starts by having a space for your customers to park. Unfortunately we won't be back again. read more

Today 2/24/22, I stepped to the cashier to return 6 online items. It took 25 minutes for the cashier to do that job. I know that it doesn't take that long to print the stickers and return six items. It's the fact the the cashier was constantly distracted by other associates and even a person who I thought was the manager. These distractions were in the form of personal small talk and shooting-the-breeze. At one point after waiting 20 minutes, I had to step in and tell the others to not distract this guy that was processing the returns. I don't blame the cashiers and associates. The lack of focus and discipline reflects directly on management, specifically at the checkout counters. I'm going to follow through with a complaint to corporate, and I urge anyone who experienced the same poor slow service to do the same. With enough bad feedback, the service at this store will be improved. read more

It's a bomb store for clothes BUT if you are here shopping and you don't fit their image of how you're supposed to look like when you shop here be aware that you're going to get follow by the stuck up female workers. My favorite part of me being in the store is when I'm leaving with my big bag and they look stupid for staring at you the whole time , shake my fucking head... read more

marshall's is always a good store to look for home items. today, we just wanted to browse but ended up falling in love with this beautiful couch. there were also a ton of clothing options that we cheap and also stylish . it's impossible to leave marshall's without an item and we will definitely come back again . read more

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We always go here and we will buy so many things and the customer service is always great, and we find so many things!!! One day we had 7 carts FILLED with items plus rugs, stools, and a mirror. Jake helped us ring all of it up, even though it was close to his break time. The whole transaction took 45 min and still he did it with a smile on his face the whole time. We did our best to help him, but he was awesome!! We also did a long return and he had to go through the receipt to find almost every item ,but he was still really awesome and SUPER cool about it so we just wanted to say THANK YOU JAKE! You're seriously the best! read more

I came to this location to do a Return, and the manager Ronny told me she couldn't take it because it was a cosmetic & they do not return cosmetics. I told her I've never had this issue at any Marshall's location & she said they have authority to decide what they want to return. The item I was attempting to return was bought 3 days ago & had not been opened, however the first thing the cashier did when I gave her the item was open it. The manager then proceeded to say it was opened & used when it was the cashier who opened the box & opened the item. They told me the only way to return the item was to take it to the original store. This was the worst customer service experience I've ever had, they were accusing me of using an item that I literally had not even opened & had simply changed my mind on. From reading other reviews I noticed this store doesn't like taking Returns. They avoid them at all costs & it's extremely unfair to customers. Worst Marshalls experience ever. read more

This is by far the worst experience I have had in my entire life! Javier should really look into Jennifer's customer service skills. I had purchased a blouse without trying it on, days after I came to exchange it with tags on and the original receipt and the cashier on the last number REMOVE one tag and called Jennifer. Jennifer proceed to say the blouse smelled like beer with a very bad attitude. There's no way that blouse smelled like beer like she stated, but she continued to embarrassed me telling me that blouse indeed smelled like beer. First of all, I don't drink and second that blouse didn't fit me. I do not care about that blouse anymore I will give it away but there is no way an employee that is suppose to have customer skills can assume and embarrass a customer just like that! read more

I like visiting Marshall's for the reason, they carry cute trendy clothes for infants and little girls. At times, you'll find a gem (handbag) in the many so, so bags they sell. This time I was looking for running shoes, I found a pair I liked and began to search for the size, within the unorganized pile of shoes. Bingo! I found the pair. I took the Nike snicker out of the box to make sure they were both the same size and I didn't end up with a 7 and a 10. The freaken shoe had CAT hair all around, inside and out. Just my freaken luck.. I'm allergic to cats. I already had it in my hands, and wasn't going to put it back. I did them the favor to take the pair to the dressing room to let them know, people like me get like a puffy fish. Others may get worst and can be hospitalized. She looked at me as if I was crazy. She didn't say one word. Not even- oh I'll let the manager know. She stood there looking inside the shoes, like oh you're over reacting. I always carry benadryl with me, why? After getting stung by a bee and getting a anaphylactic shock, I carry a EPI pen and meds. Others may not be prepared. When paying, I asked to speak to the general manager. She had stepped out, manager spoke to me and he was very apologetic. He is the African American gentleman. Thank you for expressing a concern about a serious matter. I understand clothes it tried on by others, but I've seen employees walking around, doing Nothing. They can make sure to check when they're organizing the shoes or items that those items aren't exposed to animal hair. For those that do have furry animals. Please be respectful to the rest of the people buying. Your animal hair can cause a serious reaction to someone. My review is base on the customer service of some employees and my reaction. Within 10 mins of leaving, I looked like, I was punched in the eyes. "Now, the manager deserves 5 stars." *On a better note, I found a cute handbag for fall and cute clothes for my son* read more

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I love this Marshall's and home goods store. I always find great stuff here. This store is very organized and the workers are friendly. I go here at least once a week and always see new stuff coming in. The beauty section is the best, I always find good deals on becca cosmetics, mac, and morphe. You'll end up spending an hour or more here. Make sure you check out the hidden clearance spot all way in the back left of the store! read more

I been going to this marshals for years and it has always has been clean and well organized! I don't know who is managing this store now but I was there yesterday and it was a mess they move everything around it look dirty and they are employees everywhere in the floor with big racks not letting you pass but and all those young girls working there are so rude they push you out of the way trying to work while shoppers are trying to shop ! It was super hard to maneuver the shopping car around and to top it off they act like the customers are in their way! Stuff is all over the floors and the store is empty shelves, and very disorganized like if it was a goodwill. read more

I was approved for a credit card and before I even activated the card a fraudulent charge was made. That will take 30 to 60 days to clear. I cancelled the card but now I don't know how to pay the balance I owe without giving them my banking info which I will not do. They no longer accept payment in the store. I'm so upset and disappointed read more

Maria and Rozhin are amazing. They made my Marshall's experience wonderful and I'll definitely be back. Thank you both !!!!!!

I love every Marshalls, but this one is a Home Goods/ Marshalls so it's got more variety in the home decor section. Definitely another Marshalls I'd rank in my top 5 because of the Home Goods combine and they have a nice selection of items that I haven't seen in other Marshalls. read more

So many young kids there are working which is a great thing, The bad thing about it is that they're all cashiers and they joke around so much when the line is long... I was at Marshall's other day The line was so long they had five registers open and all five cashiers was laughing and joking about what they going to do after work who's going to get Starbucks for lunch they did not care that the line was so long read more

-In general I love Marshall stores. I have never been to this one and I don't know why I haven't! My boyfriend needed dress pants and shirts so we decided to stop by here since it is near our home. First off it is located a shopping strip and next door there is a Ross store which is super convenient in case you want to stop by next door on your way out. There is a lot of parking available around the lot. Finding parking was not a problem at all. -I was exited to see Homegoods and Marshall's in one! Their selection on women's and men's clothes is great. At least when we visited they had good choices on what we came in for. We were a little bit in a hurry so I didn't get a chance to browse more in depth. I will definitely be back when I have more time! -Their homegoods section is awesome! I didn't know where to start. Right now they have tons and tons of Fall and Christmas decor. Love everything they have. You can find cute stuff on every budget! read more

My Mom and I shop at this location on average three times per week ! We have done this for about 3 years minus the time of the pandemic! My Mom is handicap (wheelchair bond). on Monday October 10/22 we ready to pay at the handicap register .I did not fall in line I waited to be help at their register 1 as I have always done because I was told 3 times that I was able to go directly to register 1 since I had my Mom ! To make the story short the "store manager in a very strong voice told me that ai was incorrect and that is not protocol !! The store manager JAMES was rude and did not want to hear me explain and cut me off while I was talking!!! I've never experienced this rude service!!!!! read more

I was at this Marshall's on January 26, 2013 and scored a designer item on the clearance rack. On that day to my surprise, I also saw a Kate Spade black gold coast medium serena shoulder bag priced at $179. I knew the handbag cost up to $375 in other Stores but passed on buying the bag. I thought about that damn handbag all night long. The very next morning, I was at the Marshalls hoping that the Kate Spade handbag was still at the store. After a while of searching for the handbag, I found it in an odd place.... the clearance rack. Some other girl probably had to think about the purchase before returning to the store. We've all done it.... place the item somewhere out of place so that you can think about it and return to buy it the next day or two, lol. I luv my Kate Spade handbag which I purchased at a CHEAP price. This Marshalls location gets 5 Stars! read more

Marshalls - Kate Spade Handbag w/ Tags & Duffle Bag - Department Stores Near Me - Buena Park, California