DO NOT GO TO THIS STORE! They do not deserve your business and hard earned money. Because they…read morewould not uphold Burlington's return policies. Detailed incident below. I walked in the store and tried to do a non-receipt return. (Non-receipt return is accepted by Burlington as the company outlines it in its return policies) however the store supervisor, Erika Ramirez, said otherwise. She kept asking for the receipt to scan so she can refund me the correct amount. She said she cannot do a non-receipt return. I pointed out the policy on the check out table and asked if she read that. She said she does know that but she still refused to accept the return. On top of that, she called the security in front to escort me out. This all happened on 11/4/2025 around 7:30 pm . I walked out disappointed and upset. I ended up returned the merchandise in the San Dimas location without any issue. If this supervisor, Erika Ramirez, does not upholds the Burlington policies that she works for, she should be terminated due incompetent work performance as she can't understand simple English outline in the company's policy therefore unfit for the job. She also mentions that her manager wouldn't accept the return as well if I go in the next morning. Her manager should also be fired. She not only not uphold Burlington's policy but also humiliated me as a customer who has the right which is given by Burlington to return the merchandise without a receipt. I will also make a formal complaint to Burlington's corporate office.

Attended the Grand Opening of the Covina location. It was buzzing with customers, and the employees…read morewere welcoming and helpful. The store is at the former Toys R Us warehouse. This company has changed from Burlington Coat Factory to, simply, Burlington Store. They have a large inventory of clothing and shoes for all ages. The shelves were fully stocked and already decorated for Christmas. I naturally gravitated to the cosmetic section and found good deals. It was easy to find brand-name products, I made my selection and purchase. I will be returning when I have more time to browse.

Environment was good. Service was good. Pretty cool place to chill too. Nice Games selection tooread more

Staff!! Needs to Shape Up -- Manager Saved the Day…read moreI came in for a simple oil change and unfortunately had one of the worst customer service experiences I've had here. I want to be clear-- I love this Walmart. The store itself is always well-stocked, and the staff throughout the rest of the location are consistently helpful and friendly. That's exactly why this stood out so much. I waited about two and a half hours for my oil change. The wait itself wasn't the issue, I understand these things take time. What I cannot excuse is the complete lack of communication from the Auto Service Center staff. No updates, no acknowledgment, nothing. A little transparency goes a long way. I eventually asked to speak with the manager Jeff . He was an absolute gentleman respectful, professional, and went above and beyond by personally working on my truck himself. That told me everything. The standard is there; the problem is the staff not meeting it. The workers in that Auto Service Center need to shape up. The manager showed exactly how it should be done. If he can lead by example like that, there's no excuse for the rest of the team to fall so short. Do better -- your customers deserve it.

experienced a lady I didn't catch her name , I believe she was a manager at pick up .. she didn't…read morereally know what she was doing when it came to me picking up two orders (that were combined into one) she took a long time to attend me at the register and told me that I was wrong because she scanned my barcode and that it said they were not accurate (she told me that one of the items didn't say there was proof or receipt) I showed her the receipt, and that both orders said picked up with the accurate time.. she argued back and forth with me and even called someone else for help.. at the end she said " I told you it was combined" as if I was suppose to know or I was her employee. I tried to tell her both orders said picked up with the same pick up time. However she wanted the last word and to make me seem wrong, that's okay. But respect should always be there no matter the situation... I had a bad taste in my mouth from this experience and I thought about leaving the store because of how negative the impact was , I felt she was frustrated with me because she didn't understand the technology, I didn't get her name.. but I'm sure if she reads this she'll know.. I hope she grows more patient and learns to be gentle with customers . However my favorite cashier at this store was there during that time, and she checked me out! Antonia is a great employee at target , you are so awesome and know how to turn someone's day around I'm thankful for a gentle and kind person!

Worst Target experience for Drive Up! I've been waiting over 25 minutes, and it's now 9:36 PM with…read moreno order yet. I specifically chose Drive Up because I have three kids with me, and it seemed much easier than unloading everyone just to grab one item. At this point, I could have gone inside and been out in five minutes. My poor kids ended up falling asleep while we waited. I was trying to surprise them with a little treat, and now they've missed out because of the delay. Unfortunately, this experience has convinced me to start driving to a farther Target location instead.

The employees here are extremely rude and have no sense of how to speak to customers. When someone…read moregoes to the store for a refund, they are treated very badly and with a lot of anger. This kind of service is completely unacceptable. My experience was very disappointing--I will never visit this store again.

Dom the cashier needs to smile and work on her Customer Service. She charged me an item twice…read more She's working too fast. She needs to slow down. what I didn't like Is when I came back to tell the manager right away after putting my stuff in the car, she says I have to watch the video. Her name was Rose. But thank you Rose for my refund. I appreciate it because I'm a honest person. I wouldn't lie about it. The other cashier didn't get her name very rude. She was wearing like a leopard blouse. This is around 7:40 PM on December 22, 2025. On the other hand cashier, Victoria had great customer service. She smiled, and she apologized. The security guard was also very nice. He welcomed and smiled. The store needs to be cleaned up very messy. Because I got my refund I'll give you guys a four star, but please work on your Customer Service. Thank you.

It's my mission to visit every Ross that I come across and this place never disappoints. I can…read morenever go wrong going here because there's always something I can find. There's so much selection and they have a little bit of everything.

Every time I come here the same Asian guy follows me around the store, I assume he's a secret…read moreshopper but crazy thing is I've been in there multiple times and have never stolen... so why am I being followed? If it's not a secret shopper it's a weird fat guy w long hair following me. They have made my shopping experience so uncomfortable I just put my items back and leave because why would I pay for items at a place where the workers are intentionally making a hostile environment for me. I'm going to go into tomorrow and make a formal complaint then follow up with the corporate office because this unacceptable. I even have videos of the same people following me on different days so Ik I'm not crazy. The female workers are pleasant though so that's why it's one star.

The store was good, for several times we were visiting and we were allowed to bring our dogs into…read morethe store as long as we keep them in the cart. Suddenly we were not allowed to come into the store when the new manager came and stopped us. Since then we have not been going into the store because we felt uncomfortable being shut down at the door with our dogs when were originally allowed for a long time.

I need to be very clear about what happened here because this experience was disturbing. At this…read moreBurlington location, customers are forced to enter and exit through a roped barrier system that immediately makes you feel confined. You cannot simply walk in or walk out. You are physically funneled into a controlled area, and in order to leave, you have to wait until a loss prevention employee notices you and opens the barrier. As shown in the photo, the employee wasn't even paying attention, and I had to actively get her attention just to be allowed to exit the store. That is not normal, and it is not okay. Walking in already felt wrong. I genuinely thought the store was closed because someone had to open the barrier for me to enter. That alone set off alarms. Walking out was worse. Standing there, blocked by a rope, waiting to be acknowledged so I could leave a public retail store felt degrading and uncomfortable. No customer should feel trapped, monitored, or controlled just to exit a store. Whether or not receipts are checked is irrelevant. The issue is the loss of basic autonomy. I should be able to come in and out freely, period. I am not blaming the employees personally. This is clearly a policy and leadership issue. But policies reflect the values of a business, and this setup says a lot. It communicates distrust, hostility, and a complete lack of respect for customers. I've shopped at Burlington for years and never experienced anything like this at older locations. This feels like a sharp decline in standards and customer dignity. This is not how a respectable business operates. The environment feels tense, unwelcoming, and frankly embarrassing for a retail brand. Being forced to wait for permission to leave made me feel lumped into a category I don't belong in, and I will not accept that treatment as a customer. This setup alone tells me everything I need to know about the direction of this store. People deserve to be warned. If you are okay with being herded into a barrier, waiting to be noticed, and feeling confined just to leave a store, then maybe this place won't bother you. For me, this experience was enough to make sure I don't come back. It's unacceptable, and it should seriously concern anyone who values being treated with basic respect. It's very unfortunate because like I said this Burlington in the old store was a staple growing up because of the selection and value. You can always find good deals.

Feel like getting lost? No matter how many times I visit I…read morealways get lost. You know how you follow the arrows on the floor but then the staged bed room would look really good as your room? Or you take the short cut but end up going in a circle? Because I live so close I like to go straight to the as is section, the deals are usually really good especially if you like to customize furniture like me. Also you can go to the customer service area for replacement parts. (Like when I moved my kallax from the living room to my room I lost pegs)

We were checking out through the self-checkout line on June 7th at approximately 2:45 PM. We…read moreattempted to use a coupon that I had photographed on my phone. Tammy, who was monitoring the self-checkout area, rudely told us, "We can't take the coupon. It has to be a real one, just like the one I have in my hand." After we completed our purchase, Tammy continued handing out new coupons to other customers but deliberately did not offer one to us. Feeling singled out, we went to the front desk to report the situation. The staff there reviewed the issue, honored our coupon, and provided us with the coupon that Tammy had refused to give us. We then approached Tammy and politely asked why she chose not to give us a coupon when she was giving them to everyone else. Her response was, "You already left." Of course, every customer leaves after paying, so that explanation made no sense. When we told her that we intended to report what we perceived as prejudicial and discriminatory treatment, she simply replied, "Go ahead." I was shocked by the rude and dismissive behavior. The front desk staff handled the situation professionally, but Tammy's conduct left a very negative impression. No customer should feel singled out or treated differently while simply trying to check out.

Thank you to Valerie for having a prompt response to this issue and helping us out, we truly…read moreappreciate your response to the issue and being able to assist us.

I love working out in a Club Pilates in West Covina. The instructors are very friendly, they give…read morevery clear instructions on each execution of the workout. I would recommend Club Pilates in West Covina.

As with most outlet stores, Showtime Outlet carries a rotating stock. You'll usually find…read morefoodstuffs, clothing, small appliances, and furniture. On the day of my visit, there was a large selection of Kirkland products ranging from paper goods to shoes and apparel. The staff is pleasant and prices are comparable to similar businesses. Since new items are constantly being added, it's always an adventure when visiting; you'll never know what you might find. By the way, they offer free delivery on their furniture.

Rude and ghetto! I…read moreuse to come here often though I stopped coming because of rude customer service. Last time I came in and the store clerk had her family there with tattoos all over her face and eating after I asked a basic question. I won't be coming here anymore. Very unprofessional

Great place to visit when you're in the village for some window shopping. Have some fond memories…read morestopping here after early out days or during super late starts during high school since it's walkable as minors who can't drive. Decent amount of parking in the plaza if you are a car driver. Stock is decent and so is the selection. Since it's not in a super busy area, it's not as messy and disheveled as some of the other locations. Suburban hellscape, am I right? Back when the international students thought sports brand messenger bags were in vogue, I was able to get a Nike one here that lasted around 2 years and was affordable to my poor high school self, so that was nice. Can't really say I bought anything in the recent years, but from memory, not a bad location.

TJ Maxx in Walnut is one of those rare locations that makes bargain hunting feel effortless instead…read moreof chaotic. This store is always impressively well organized and well stocked, which means I actually get to browse instead of digging through piles hoping for the best. It never feels overly crowded, so taking a slow lap through the aisles is actually enjoyable. I've had some of my best TJ Maxx finds here, the kind that make you feel slightly proud of yourself at checkout. Everything just feels calmer and more put together than usual, which is saying a lot for TJ Maxx. TJ Maxx has definitely earned its spot as one of my favorite locations to pop into when I'm in the mood for a successful treasure hunt.