Charlie from Mastercraft Home Improvement was professional when explaining what services I needed for leveling the mobil home. Ricardo who was the installer was very patient when I had questions about leveling. Mastercraft Home Improvement is a top notch company and their pricing is fair and materials they used are good quality. Thank you read more

MasterCraft completed a remodel of our ensuite guest bathroom and the end result was gorgeous! We wanted a river or lake feel to the bathroom and decided to use blue accent tiles as a waterfall pouring onto a river rock pebble floor. The tile MasterCraft suggested for the bathroom floor complements the shower tile nicely. We especially like the granite slabs used throughout the shower and the inset shelf in the shower wall. Bathroom remodels are quite pricey so if you are spending the money, do it right and choose a company that stands behind their work like MasterCraft. read more

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UPDATE- The owner reached out with their apologies for the experience not being up to par. Will give them another chance in the future for other projects due to this :) Setting up the appointment for an exterior painting quote was easy! But after that things went downhill. Estimator has car trouble, they did let me know and we rescheduled. When the Estimator came they did not have a mask on, but offered to get it out of the car. Explained that we wanted the exterior painted, she didn't walk around the house at all which seemed weird. And did not explain any of the process, what they would do or what was included. After a week, I called and emailed since I had heard nothing. Finally got the quote which was one of the highest in price. With this experience, I am surprised by all the high reviews. Not thorough or customer service forward. read more

I had my master bedroom/bathroom and guess bathroom remodeled and they did a fantastic job! I'm very pleased with how everything came out!! Bryan R was my project manager and he was awesome! He made sure everything was on schedule. I will definitely will be using this company again for future projects. read more

Mastercraft Home Improvement - Guest bathroom remodel - General Contractors Near Me - Murrieta, California

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Joe and his crew did a great job. We had all interior doors replaced, fireplace upgrade, paint kitchen and living room and hallways. Joe's vision for the doors and casings and fireplace were spot on. Everything was done in a timely manner.. Communication was awesome. We are super happy with the finished product. Definitely recommend them and will use again next time. read more

I really cannot over-state how happy I am that we chose Mastercraft to renovate our kitchen. It was our first foray into this arena, and what a good experience and more importantly, an amazing outcome! We had several bids, and just felt like we would be in the most professional hands with this company. From the first call to schedule a bid (thank you Jill for getting back to me so quickly and creating a great first impression) to the final touch-ups, and everything in-between, we felt well taken care of. I have been waiting years to renovate our tired cabinets, countertops, ect. Owners Chris and Joe helped strategize a new, more functional layout and got our vision in to focus. They truly listened to our input and quickly gave us a computer-generated picture with a competitive bid. Great ideas for function as well as aesthetics. Every single crew member was hard-working, conscientious, friendly, and good at their craft. I trusted everyone that I met in my home. Diego did a masterful job with his tile work. Finally, I want to especially thank Joe. My husband is really particular, and was "eyeing" every detail (thanks for your attention to everything we asked about!). Joe never stopped communicating with us, and ultimately made our home so much better than it was before! Mastercraft genuinely changed our lives....instead of shying away from having our friends and family over, due to the unsightly, old kitchen, we now have a beautiful, modern home that I am so proud of! I would recommend Mastercraft to everyone read more

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I'm a single senior female who recently purchased a mobile home that I want to renovate, including replumbing, rewiring, redesigning the entry, changing exterior doors, adding interior walls, adding/moving/removing light fixtures, adding electrical outlets, replacing kitchen counters, adding a tile backsplash behind the stove and adding skylights. When I met with Charlie the Mastercraft consultant, he kept telling me how complicated and perhaps "impossible" it would be to do things like fix the acoustical tile ceiling after moving light fixtures, patching walls where old non-functioning outlets & light switches would be removed, and removing the old mail slot. He refused to install dome style skylights because of "liability" issues, and pushed me to install solar skylights even though I told him I don't like the aesthetics. I emailed Mastercraft with a detailed list of changes I wanted made prior to the consultation, but my list was not forwarded to Charlie, so I had to email the list to Charlie and wait while he reviewed it. My list was organized by room. Some of the items on my list were the same but appeared multiple times (like changing exterior doors in 3 different rooms). I went into sticker shock when I got the estimate! The estimate made it clear that prices DID NOT include materials. In one place, the charge to replace an exterior door with the same size door was $950, but in 2 other places it was $1150, plus another $500 each to install the 3 security gates. Hanging a same size door in an existing frame is a 2 to 4 hour job. Mastercraft charges $235-$575/hour to install a door? Really? Other outrageous estimates were $650 to add an electrical outlet within 3' of an existing outlet, $375 EACH to remove old ceiling mounted heating vents and repair the ceiling "if possible" (like repairing an acoustical tile ceiling is rocket science?), $2200 to install a 20"x30" tile backsplash behind the stove using 4" tiles...these are examples - the outrageous quotes are too numerous to list here. The estimate didn't include quotes for plumbing and electrical even though these items were on my list and had been discussed in the consultation. Seems like price gouging to me! Bully for you if you have $$$$$$ to burn. I don't. I found a handyman who will install all 3 doors AND security gates for a total of $500 and who will charge $150 to install the tile backsplash. Because of the outrageous prices and multiple inconsistencies in quotes for the same procedure, I don't trust Mastercraft at all and would NEVER recommend this company! Update: Within hours of posting this review, business owner Joe reached out to me to personally apologize for the problems I encountered with Charlie. (When I questioned Charlie as to why the estimate was so high, he told me he was following company guidelines.) Joe assured me that Mastercraft did not earn high ratings from customers by doing business as noted in this review. He promised to correct the problems noted. He also told me that in situations like mine, customers are usually referred to affiliated handymen to have work performed at reasonable rates. Joe offered to personally drive to my house to give me $500 to "compensate" me for my trouble, and he wanted to give me a new estimate. (I refused.) Was the money being offered as an attempt to make things right, or was it offered in the hopes that I would remove my negative review? Read the other 1-star reviews for this company - they all comment on the outrageously high estimates. BTW, I also got an estimate from Charlie to level my mobile home via Integrity Leveling, an affiliated company. The leveling estimate was $1900. I talked to my park manager to request referrals for other leveling companies. My park manager told me leveling usually costs around $1000. In my conversation with Joe, he explained that Mastercraft estimates tend to be high to cover their high overhead related to labor and other operating expenses. I sincerely do not believe that Mastercraft/Integrity will reduce their pricing unless they find a way to restructure their business to reduce their operating costs. Or, perhaps they need to focus on corporate customers who can afford their rates. Mastercraft seems to work hard to achieve customer satisfaction. All negative reviews on Yelp come from residential customers who cite excessively high quotes they've received from Mastercraft as the reason for their negative review. read more

We just moved to Temecula so we were at a loss as to how to begin updating our kitchen. We found Mastercraft online and saw their great reviews so we called for a consultation. Janelle was professional but friendly and kept in touch as we were making our decision. Everyone who came into our home, which by the way was during the pandemic, was kind, patient and responded to all of our questions and concerns. We ended up with a beautiful, working kitchen and in our budget! Thank you Joe, Janelle, Chris, Gus and crew for all of your hard work. read more

Mastercraft Home Improvement - Before - General Contractors Near Me - Murrieta, California

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Updated Review: My review is solely based on poor communication that was done on their part very two months despite a month's notice to come in for estimates. I did not end up working with them despite their stellar reviews. They just had really tough communication through the estimate process (Chris) and it was likely due to them being very busy this past summer. We didn't feel they made it easy for us homeowners to establish a clear estimate and scope of work. Even early on, the gal (Jill) that manages the appointments also wasn't as organized (She lost emails? Or Google was down?!) despite me going out of my way to draft descriptions and photos of all the remodeling work. All this early on made the initial process sort of a leading indicator of what was to come... More confusion and just abrupt communication on their part. My husband and I felt like we were just a checkbox in the list and frankly they were much pricier than their competitors. read more

I will not recommend Mastercraft. They did an average job on the work we hired them to do, even if they had to continue to come back until they got it right or it just wasn't fixable. What is not good, is dealing with the owner, Joe Martin. Every problem we had, he had a bigger one. He would tell us that if we think it is bad that they broke the main water line and left the key to our house on our front doorstep while we were on vacation was bad, well let me tell you about so and so's house. We left them with no door and just plastic covering it. When I said his company made me sick while I was on vacation because of this, he said he was sick from it. He would yell at us and tell us how horrible we were, then offer us free stuff. We just wanted him out of our life. He said it would be "perfect" when we hired him and referred to himself as a great communicator. He can talk but did NOT listen. He started off very congenial but towards the end of the project threatened to pull his men off the project (because he wanted the final payment with weeks worth of work left). This is how he treated a Marine Corp Veteran. Despicable! Top 10 1. Keys left outside of front door (not in lock box) while on vacation. And said keys were inside house when lock box was discovered open by our neighbor. Keys were found in the dirt, next to front door by a friend, hours after their company had left our house on a Friday night. Telling us to put ourselves in their shoes in regards to lost keys. And said we were the most horrible people. 2. Parked vehicles on front yard. 3. Left house looking like a hurricane hit it for our return from vacation. 4. After initial estimate, made appointment for owner of Masrercraft to come review brevity of work at our home. Get a phone call on day of appointment that we need to meet at their office before they will come. Rush to meet them. They gave the wrong address of their business. Then strongly suggesting we pick from limited choices in their showrooms. Then told to go to Arizona Tile to make more decisions. We waited over 30 minutes for them to show up. 5. They never write down anything. Told them from the start that we wanted reverse osmosis and instant hot in kitchen. Of course when the electrician is running wiring, I remind them and it was the first they had heard of it. And it cost addition money. 6. Scratched new window that they put in, when deep cleaning at end of project. 7. Uneven floor in bathroom shower that shows staining from water standing after 2 uses. Fixed 3 times, because Frank, their tile guy, messed it up. 8. Uneven wall next to shower with 1 inch in differences over and under of tiling. This piece was only a few inches wide and should have been replaced if it was uneven or even it out. And assistant to Frank, the tile guy, had the stomach flu and used our downstairs bathroom several times per day. So I refused to use it until I had time to fully bleach it. 9. They used bleach wipes on our new marble countertops. Bleach etches and makes polished marble look dull. 10. Cut edge of kitchen countertops short. They don't have a lip on the countertops so I have to brush crumbs onto floor and then sweep. read more

This is a review of a "fix it" job from an original job Mastercraft completed about a year ago. We had them install new flooring in our office. Since then, the flooring peeled and lifted in areas. I called about this and they immediately set into motion a service to correct the problem. They ordered an additional box of wood and had the floor serviced in a timely fashion. This is an example of a company that stands by its workmanship. I recommend this company for your home improvement needs. Thank you Gus! read more

My master bath remodel was an amazing experience thanks to Mastercraft. We had a leak in our master bath that led to an unexpected remodel. I didn't know where to start. I got a quote from two other contractors and I just wasn't happy with the cost or the customer service so I turned to Yelp. I read through Mastercraft's reviews and hoped that everything I was reading was true. From the initial quote with Kayla to completing the project yesterday with Joe, it was the best experience I could have hoped for (and came in on budget!) Joe runs a great company and has an amazing team that focuses on all the details of the project. The quality and craftsmanship is excellent. The customer service is the best. They help you all along the way and treat you like family. They were in my house for less than three weeks and every person that walked in was kind, respectful and great at what they do. I would recommend Mastercraft to all my family and friends. I will use them for all my scheduled and unscheduled home improvements in the future. It feels good knowing that now I have a contractor and will no longer need to search for one. I can't wait to start my next project with Mastercraft. ( big shout out to the whole team that helped make my bathroom beautiful- Joe, Oscar, Kayla, Chris, Chris, Brian, Steve, Steve, Jesse and Adam) read more

We interviewed a few different companies to tackle our kitchen remodel but decided to go with Mastercraft based on their impeccable reviews and professionalism during our design meeting. They were not our cheapest quote but they were also not the most expensive. Their pricing seemed very fair and everything was laid out up front so there were no hidden surprises later. Our remodel consisted of removing walls, structural engineering, full kitchen gut, and all while I was 6 months pregnant and on a huge time crunch to get this completed before baby came. Oscar was always a text or phone call away and checked up on the job progress almost daily. Alfonso and Victor were super detail oriented, hard workers, and became like family during the process. Communication was on point and any hiccups were handled swiftly. The owner, Joe, routinely called to check up on us well. We love how our home turned out and within the quoted time frame (even with Covid slowing things down). We love it and would totally recommend! read more

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Master Craft just completed a small remodel of my kitchen and I couldn't be more pleased! Starting out with Haley, who was so helpful and guided me in picking out the materials, and then the quality work that was obvious with the finished job. I recommend Master Craft most definitely! read more

We contracted Mastercraft to remove a fireplace (which included patching the roof/tiles, patching the floor tile) and to repaint the interior of our home. Our experience was great! Chris responded quickly after I had messaged them for a bid (something I found very rare in the area). Everything happened within a few weeks, and they were even able to accommodate an additional change (adding two ceiling fans). I wasn't at the house while most of the work was done, but when I was everyone on their team that I encountered were very friendly, hardworking and respectful of our home (moving furniture, laying plastic, cleanup, etc). We have some bigger remodels that we plan to do in the future and look forward to working with them again! read more

Highly recommend! Joe and his team were a pleasure to work with! Joe always retuned our phone calls and texts promptly and his team always showed up to work on time. Everyone was respectful and great to work with! They did a phenomenal job remodeling our kitchen and 3 bathrooms! We love our house now! Thank you, Mastercraft! So glad we chose you! read more

Mastercraft Home Improvement - General Contractors Near Me - Murrieta, California

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This was our first major reno and Joe and his team made this experience relatively painless and smooth. Gus, our project manager, promptly addressed our concerns. Eddie and Octavio did a really great job with the carpentry and the tiling, they were meticulous and worked hard to ensure we are happy with the end result. Overall, we're very happy with how our kitchen turned out. Thank you Mastercraft! read more

Gus and his crew created a stunning new kitchen that exceeded our expectations. Although there were a couple hiccups, Gus went above and beyond to make us happy. We especially like that they have their own expert craftsman on staff. We plan to use Mastercraft again to update our bathrooms read more

Hi, just wanted to share a few words regarding my great experience with Mastercraft. I had significant flood damage to my home which required new bathroom, wall repairs etc. Mastercraft checked off all the boxes during our repair...Daily updates Punctual Professional quality work; however, the most impressive part of working with Mastercraft was the human aspect. You just KNOW when people actually care!!! Thank you Mastercraft. Mike S. read more

My update. Mastercraft did an excellent job on my bathroom!! I'm sorry the lighting is a bit bright due to the sun shining in the window. They are truly the best. read more

Mastercraft Home Improvement - General Contractors Near Me - Murrieta, California

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I don't usually write reviews but this time it's warranted. We were new to the area and we found Mastercraft through word of mouth. They helped us knocking down a wall in our home and the whole project turned out seamlessly. Not only did I appreciate their transparency, direct communication, but primarily their integrity! If you are looking for a contractor that is thorough, kind, and that takes pride in their work, Mastercraft is amazing! I will definitely be using them again for future projects. read more

We had a fantastic experience working with with Mastercraft. Their team is very responsive and up front. They made sure to leave the areas of our home cleaned up when they finished which was very helpful. The quality of work was excellent. Special thanks to Bryan, Oscar, and Haley who we worked with the most. Great crew all around. read more

They did not get back to me , the first time Emily came out she was nice never heard back then they sent a guy out was told I'll call Monday with an estimate we'll Monday came and went. I guess there to busy for work . You think they'd get it right the second time ,not good guys so I went with someone else . Maybe it was meant to be, Update I do not use my name on yelp but a guy came to my house with his son and I was told he'd get back to me but he never did either did Emily until 2 weeks later and I just received a quote today 8/17/20 UPDATE I was pleased to see that Emily came to my home to apologize for not getting back to me I understand things happen and typically don't of people coming to your home to make it better well Emily did just that . I thank you for the gift card I didn't expect that I just appreciate you coming to my home to make it right !! This speaks volumes on your company read more

Mastercraft recently did a complete renovation of my kitchen and bar areas. The job included new cabinets, countertops, backsplash, ceiling update, new bay window seating and renovation of our home bar. They did an amazing job - from start to finish. I had quotes from several different companies in order to research the best way to go about our renovation. Haley from Mastercraft came over for the initial consultation, I felt she understood my vision and I was sold on having mastercraft complete our project before I even received the quote. I was glad when their quote came in competitive with our other options! Gus was our project manager and I found him so easy to work with. He was flexible and responsive. He is very knowledgeable about all aspects of the job and provided excellent insight and ideas. He made sure we were completely satisfied with the job before the project came to an end. Every member of the mastercraft team I had contact with was a pleasure to work with, they were all friendly and professional. At the end of our project Joe the CEO of Mastercraft stopped by which I thought was a genuine touch to the whole experience. Our next renovation is the Master Bathroom - I would definitely hire Mastecraft again, and I will request that Haley and Gus work my job!. Key takeaways: *competitive pricing *quality results *professional *ease and convenience in the entire process *reliable and responsive *trustworthy read more

Stop looking around this is the #1 Company, let me tell you why. My husband was deployed and I got the bright idea 1 month before he came home, that I wanted to have a bar built for him. I contacted Kayla and she was amazing I showed her pictures and and told her my budget. She worked very hard to try to get me what I wanted in my time frame and budget. She kept me posted on everything, the day of installation Oscar and Martin showed up at exactly 9am just like he said he would. They were awesome very professional and I felt like we were friends. The bar came out perfect they exceeded my expectations and it is one of the best pieces in my house. My husband was so surprised and enjoys it everyday, he could not stop looking at it after he came home. We are so happy with their work and can't wait to work with them again. read more

Mastercraft Home Improvement - General Contractors Near Me - Murrieta, California

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I highly recommend Mastercraft. They do quality work. The owner, Joe, is great! He is a perfectionist. He makes sure that the job is done right. Support this local business owner! read more

Chris came out today to check out a repair we needed to our granite in the kitchen. He was very honest and said we needed someone specialized in stone repair to fix the issue. He then got on his phone, found someone and called them. We now have someone who specializes in this type of repair coming this week to fix it. He went above and beyond and that says everything!!! Thank you again Chris for your help! read more

Mastercraft delivered our sparkling new kitchen renovation in time for Christmas and New Year's just as promised. They took a basic u-shaped kitchen with a peninsula and a bunch of wasted space, and gave us a beautiful, fully-utilized bright kitchen with an island --we weren't sure we'd be able to fit in an island, but they worked their magic and gave us one! It was a complete remodel that included moving plumbing, electrical and increasing the height of our ceiling. I can't say enough good things about the team at Mastercraft. Joe, Oscar and the crew operated professionally every step of the way--from drafting up plans--to picking out materials--to the friendly day-to-day interactions with the crews on-site. We couldn't have asked for a better experience. Our next project is taking a 1/2 bath and making it a full bath, and there's no doubt in my mind who we'll be calling for help with that! read more

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I have used Mastercrafts for a few home projects and they have done a great job! "I wanted to THANK YOU Mastercrafts" I am happy with my new flooring it completely changed the look and feel of my home. I appreciate the great job you all did! Flooring looks great! Your prices were exactly what I expected from a reputable, quality company. I am happy to have done business with you again! Your team worked really hard to ensure that the job would be done right and on schedule. I also loved the way they cleaned up after themselves when they were done. I would recommend you to anyone considering remodeling their home. Thanks again. read more

I had the owner of the company come out to help, he was very understanding professional and sensitive to the ideas that I had regarding the project that I was starting. Due to the specific needs of my project the company is unable to further assist me but gave great professional opinions of my project and an amazing reference for someone who can help me with my project they were very understanding and I will hopefully have the pleasure of working with them in the future. Thank you again for all your help! read more

Integrity, quality and value. These guys are top notch. The workmanship is impeccable. If I could give them a higher rating, I would. Joe, the owner is truly a man with integrity. What he says is what he does. A genuinely honest business owner. They will be the company I call for my next project(s). A sincere thank you to Joe and his crew. read more

Me and my wife had Mastercraft remodel our kitchen and we couldn't be happier. From the initial estimate with Emily to the designing with Chris and Joe this company was a breeze to work with. These guys have absolutely amazing craftmenship and I'm some what of a picky person so that is saying alot. Not only do they do great work but they really went out of their way to make sure we got a beautiful kitchen while staying within our budget. Joe the owner even hooked up our floor for a very reasonable price just so we would be happy at the end. Did we have some things pop up? Of course what renovation doesn't but this company really worked with us and everything got handled with no complaint's over here. The site Manager Oscar was super easy to work with and was always just a text or call away. He was always very thorough and communication was always tip top. Big shout out to Alfonso and Jesse these guys really know there stuff and created a beautiful kitchen for us. They don't miss a thing. They came back to just adjust a hose under the sink that I wasn't even aware needed to be adjusted. I'm telling you give these guys a shot you won't be disappointed. read more

Mastercraft Home Improvement - Kitchen done by Mastercraft! - General Contractors Near Me - Murrieta, California

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I was happy that they came back to my house and made corrections on the water heater with no charge. They were prompt and courteous. Good customer service. read more

We bought an old house and have had a very bad run of contractors. MasterCraft has restored our confidence in tradesmen. Chris Richardson helped design our remodel and was there in a moments notice if we ever had questions. We were pressed for space in our bathroom and no other contractor who bid the project had the design skills to come up with a viable solution. The remodel came out amazing and we will be using them again for our upgrade to our furnace very soon. Thank you Mastercraft for being a Beacon in the dark for us!! read more

Highly recommended. Great communication and very knowledgeable. Replaced our old beat up sink for a new one. The technician that did the replacement was awesome. read more

Mastercraft Home Improvement - After - General Contractors Near Me - Murrieta, California

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COVID made the start time a little later than expected, but noone controls COVID. I met and spoke with both Joe and Christ - great guys. My PM Gus a great guy. My bathroom is ridiculously beautiful, I do recommend this organization. I was reading one dated 2/17/22 - I can't get my head around that review, maybe Brittney has reviewed the wrong company - never was I spoken to disrespectfully, communication was good. read more

I will preface this review with the information that I did not get to use their services, BUT...I must say how extremely impressed I have been with the company, Jill and Jim in particular. I have called upon them twice for evaluation and estimates for possible work on my father's mobile/manufactured home. The neighbor recommended them based upon the work done to their home. They responded quickly either answering my call directly or returning my call and message the same day. Jill even called me back when she wasn't feeling well. Jim showed up on time and the appointments were made within a reasonable time - both times within a week! Jim listened to my concerns and needs and offered recommendations and options and prompt estimates. I will definitely call them in the future! read more

Mastercraft representative, James Skelham, came to my home and provided estimates on several projects I was interested in. He was prompt, professional and friendly. He offered ideas and was very responsive to my questions. I ended up meeting the owner, Joe, and continued to be impressed by his knowledge and commitment to excellence. Although unable to have the projects I was interested in done immediately, James let me know that Mastercraft would be ready when I was. I feel very confident in their ability. read more

Mastercraft delivered on a challenging mobile home remodel; drywall, demo, flooring, subfloor repair, re-leveling, painting, new cabinets, sinks, faucets, etc. from start to finish. Excellent team and workmanship at all levels. Responsive to inquiries, quotations, change orders and delivered work as promised. Overall, a great experience on a stressful project. Highly recommend Mastercraft and will use on my next home improvement project. read more

This review is long overdue - but, we had Mastercraft undergo a full kitchen, dining, and bathroom remodel about a year ago. New cabinets, countertops, backsplash, floor tile, all new fixtures, etc. We absolutely love our new downstairs! The products/suppliers that Mastercraft uses are great quality. The work crew are some of the nicest, most respectful, and talented individuals we have had the pleasure of working with. About a year after our remodel, we had a couple of items that needed to be fixed and Joe Martin (after all this time) ensured that our items were fixed and that the customer (aka me) was happy. Joe has shown us a lot of respect and integrity. Thank you, Joe, for standing by your word that the job isn't complete until the customer is 100% satisfied. read more