If contracts auto renews for customer safety, it should be on a monthly basis and cancellable any time after the original 3 year contract is over. Not for another 2 years and difficult to cancel. Please clarify how to cancel the contract once the original 3 year contract is up. Would there be substantial penalty if contract is cancelled before the "new" 2 year contract is up? read more

With this crazy world environment we decide to upgrade our system - Matson was amazing Randy sales easy (non pressure) appointment in my timing, Jose the installer (who installed or system years ago) was AMAZING, so glad he was still there! He walked through all his install process, addressed some addition concerns with cameras and made recommendations, went over the system multiple times to insure I was aware of all the functions! Joe provide 5 star service he was Polite, tons of knowledge & beyond patient! read more

We recently moved into a house with a Matson Alarm. We wanted it disabled and removed and so we called the business. They said someone in that department would call us back. Never got a call back. 36 hours later I called them back and talked to someone or I should say several someones to try to get someone to come out and take the system out. We made an appointment for four days later. They never showed. I called them again and told them to please send someone out to remove the alarm. Am still waiting to hear from them........ read more

I moved into a business office that already had the Matson equipment (saving me money), but the customer service and response time to orders has been unprofessional. Currently waiting for someone to respond and install another key pad. I was given an 8-10 am response time and it's now 9:50 am and no one has arrived. I have canceled all of my morning (which means a loss of income for me) because of this appointment. I'm locked into a contract, so I will have to stay, but if you are looking for a reliable company, keep looking. Don't bother. read more

I i've been a customer for at least 20 years everything has been great until the last three years or so with two of my houses. I get the feeling that they've gotten too big and can't properly service the amount of customers that they have. I've been disappointed with promises that they don't come through on long wait times for service men and complete service requests. read more

This is the company that considers their customers. After I discontinued service they were kind enough to review my reason for discontinuing and adjusted my account accordingly to my favor thank you very much read more

You have to really understand what it is that you are buying when you decide to install an alarm system at your business or personal residence. It's extremely important that the equipment is durable. Especially for the cruel Fresno heat. And it is equally important that the equipment is state of the art. But what is also most important is the infrastructure that is in place to monitor your system. Whether it's surveillance, intrusion prevention, network security, access entry solutions, or any combination of any of these, actual personnel and equipment that reach far from your home are needed to monitor these systems. And on top of that, multiple redundancy is needed to truly ensure the alarm system is really doing its job and cannot be brought down. Matson is complete security. It's physical. Cloud. Monitor. Surveillance. Controlled. Cellular. Internet. Analog. If you think that one of these other companies can do a better job in Fresno you are not really factoring in all of the data. Where is the equipment coming from? Where is it located? Where is the cloud and internet connectivity server hosted? Who has access to this data? Who has access to YOUR home? You better think about it. You better think about it long and hard. It's 2017. I live in Clovis. I have a bachelor's of science in computer information systems and I am also a Microsoft Certified Professional and I spoke directly with the IT Director of the company and was completely satisfied with everything he said regarding the integrity of the systems that he and his team are running. From the owners to the installers, it's a 5 Star operation. read more

I called to get a quote today. The sales man sounded high as a kite. He quoted me far above market rate. The man I spoke with refused to transfer my call to another representative. I guess my money is no good here. read more

I moved into my current office space 3 years ago and called around to a number of alarm companies then decided on Matson b/c they were the best fit for service and pricing. I've not regretted it. I had a couple minor challenges (not Matson's issue) at the beginning, but I simply called and received very friendly and accommodating help over the phone. Now, I'm moving on to a bigger office, and I couldn't be happier with Matson -- I simply called to let them know of my new needs, they scheduled Michael Matson to come out just a couple business days after my call, he arrived to our mtg on time, he was prepared and quick as he had all paperwork with him. He even brought paperwork for my office suitemate who'll need to set up her own account. Thorough, gracious service is all I've experienced w/ Matson. Never had a problem with our service/set-up tech. Never a prob with the technology. read more

Matson's contacted me and told me I would be charged $100.00 for the used keypad. I was so done with it all so I sent them a check. In today's mail I got a letter, an invoice and my check back. Thanks for the refund. Signed a not pissed-off customer anymore. :) read more

I have had Matson Alarm Service for years and they have been responsive to my needs. However, this last service call was the reason I plan on staying with them. He was prompt and did not leave until the unit was working properly. He was dedicated, professional and friendly. read more

Have had matson alarm for years. Alarm stopped working. They could not get a service tech out for a week. Then they stood us up. They finally showed up the next day and fixed the alarm, and we asked the tech yo plug in a camera for us, he said he could not. Awesome! Thanks for all the help. We offered to pay, we just needed a simple connection made. They just really seem like they don't care. read more

Positive experience from my meeting with Avi to the installation with Dash. Very knowledgeable and helpful on all of their products. Will definitely refer friends and family. read more

I have had Matson Alarm installed at my office for many many years. Recently there have been several break-ins in my industrial park. So, a couple days ago technician (Kevin, I believe) came to do several repairs to old & broken contacts and did a once over on our system to ensure everything is in working order. He was very patient and didn't seem to mind sticking around to answer any questions and reminding me how to control the system. Matson Alarm installs and monitors out of Fresno, which makes their response times super speedy. read more

while the model of touch keypad we bought is high maintenance, I appreciate the quality of response hoping there will be fewer calls needed after Rick showed me how to fix "freezes" myself read more

The staff at Matson Alarm have been so friendly, helpful, and accommodating. Thank you for all your help!!

I've waited a long time to review Matson. I wanted to give their DMP security system and their service a chance before writing anything. I'll just start out by saying that the system was expensive. Just plain expensive. Over $1200 installed. The installation of the system went smoothly, for the most part. Their techs had the system installed and running in roughly 4 hours. There were a couple of installation issues such as cameras placed in the wrong locations and incorrect programming, but those were all resolved fairly quickly. Now, after having the system for over 18 months, I can say the DMP products that Matson is a rep for seriously suck. The video feed was so bad from day one that after a year of my nagging they replaced the DMP DVR with a one from another manufacturer. I now have to use a totally different app for my video feed. No big deal aside from the original cost and lack of usability for a year. One of the techs who came out recently for an issue said he personally recommends Alarm.com systems. I think I'll follow his recommendation when my unbelievably long THREE YEAR contract is up. read more

It's great to do business with a company that has been in Bakersfield for several years. Look forward to a long relationship with this company. We went with Mason because they were highly recommended by friends and family. The salesperson was great to work with they took great care of us. And followed through on what they said they would do..professional company with a great team. Thank you Matson for keeping us safe. Bakersfield needs it!! read more

This is my first Yelp review. I wish it didn't come to this, but I have no choice. Was billed for services not performed. Spoke with the billing department; they passed me on to the billing manager. Billing manager replied that his guy did the job, except that I have proof it is a lie...because work was not done. I have 2 outside witnesses to back me up (I was having other work done at the house the same time). I requested to elevate this to the biller's boss. He replied that it would be Larry Matson. Fine, please have Larry call me. No call from Larry after a few weeks. I called and asked to speak with him directly. Larry said he had no idea what I was talking about. He was certainly short and rude. The irony is that Matson Alarm is suppose to provide "security". I certainly do not feel safe with their billing practices. 5 star reviews???!!! Not even close. My family has been with Matson for 25 years. We will be getting rid of the entire alarm system and work with a company that will help us feel safe. Yes, I'd rather spend thousands to get rid of Matson out of my house. read more

http://reputationdatabase.com/public/images/sources/new3/yelp.pn. http://reputationdatabase.com/public/images/sources/new3/yelp.png. B. Friendly, polite, completed job read more

I have had a Matson Alarm on all 3 of my past and present homes. I just had my new camera's installed by Dash and Daniel. Great workers. Polite. They stayed until I was satisfied with everything. Showed me how to use it. Linked the home alarm and camera's to my phone and IPad. I can see my house when I'm out of town!!! Cool! Mike Jr is a professional at job. I did not feel leery about my contract! I have many customers who use Matson Alarm for their businesses too. Thank you all for everything!! read more

I have had 3 different companies in three different houses in the last 26 years, Matson Alarm can not be compared to any other, on a few times that we have set the alarm at different times (Accidentally or on purpose to test their response) they have been amazing, it has never been more than 20 seconds before they have called. THANK YOU for your service and I will NEVER look anywhere else. read more

Just came back from the weekend to our office. someone entered through an outside restroom, through the wall into a back office. Then they came through other offices possibly tripping the local alarm. Called Matson to find out when it tripped or when it was last turned on or off they had no record of any setting or turning off of the system in about a year!!! Really??? Yes we did change phone services yet how would we know this affects the alarm system? Why after this long did they not notify us they were not getting any signals from our alarm system? We pay for this monitoring of nothing??? NOT HAPPY!!! read more

Be very careful of their contracts. I had a few concerns that they could not address and decided that this was not the right company for us. First, they require a three year commitment and they wanted to take over our existing alarm system for "service and monitoring", but if you read the paragraph #7 under service, it clearly states that they will not support our equipment if "obsolete components and components exceeding manufacturer's useful life are not included in service and will be repaired or replaced at Subscriber's expense payable at time of service. When I asked Michael (the owner's son) if they would either take out "service" and charge us less monthly and for time and materials or include under "service" to support the equipment for the three years, he said he would get back to me. Never heard from him again. They wanted our money but made sure their contract was very one sided. Also, be aware that their contracts renew automatically after 3 years for another two years unless you cancel 30 days in writing prior to the three years term. In addition, they have a promotion /flyer for four HD cameras /4 CH DVR with 1 TB Storage going on until 3/31/16. The photo on the add is a high-tech expensive dome camera. When he wrote up the order he would not list the brand of the camera like the other companies. Don't like their marketing techniques. Went with their competitor for a new system and we are extremely pleased. read more

It's unbelievable that more people haven't yelped about this place. Warning to anyone thinking about doing business with them: READ THE FINE PRINT IN THE CONTRACT! They were just fine until we tried to cancel due to moving to a new home. Since I didn't cancel the "one year" contract by the 365th day, the lease automatically renewed for two-two year consecutive terms, making it actually a 5 year contract!! They will shove the contract down your throat, guaranteed. I've never been treated so poorly by a company in my life. Needless to say, I would never recommend this company to anyone. read more

Frustrated with them. We had them in our old home, and it worked great. However, they've been a pain in the new house. The install was done incorrectly, so it started beeping at 3am...fun wake up that night. They also did not alarm a window and charged a ridiculous amount to come out and add it. They did not notify us about the charge either. I'm so done with them. read more

I have a business account for 10 plus years and finally switched my home as well about couple years ago when we updated our business system. And at home we got the automated tuxedo keypads because of the automation. Set up was great Michael Matson was the person we dealt with, transaction was pretty smooth. But their customer service has taken a toll big time. I have Been trying get my total connect fixed and get updated for a week now ( multiple calls) every time i call I am told someone will call back, but no one does. And this time I called them again, but their customer service was something I haven't experienced before. I don't expect anybody to flip a switch and fix the issue, but there should be a process and an genuine EFFORT to fix the issue, which was obviously missing in this case. They have made it uncomfortable to even call them anymore and They protect my business and home! Time to re-evaluate.. read more

My installer was excellent! He arrived on time, was professional, friendly and informative. Got my system hooked up - got me going online and answered all my questions and concerns. Needed a little assistance with my password and getting signed into the system (my issue, not Matson), so had to contact someone back at the office who was also very helpful. Matson has the BEST customer service !! read more

Courteous and hard working installers. Nice sales and people in the office.

Terrible monitoring service. They tried to send the City police for a call that the Sheriff needed to respond. It took 2 call backs to our house for them to figure out where we lived and to send the correct law enforcement. The second time we had a door kicked in and a few min. latter another door, upstairs and down stairs motion sensors all tripped, and they have a security guard sent out that takes 2 hrs to show up. That is not monitoring. The service tech to power down damaged system only took 20 min. to show up. They are good at collecting your money and not providing you or your family with the service you pay for. read more

Don't trust Matson Alarm with the safety of your family. I paid for their service for 9 years for a cost of $5,616.00 and when I sold the home they wanted to charge me for the outdated equipment. When your alarm goes off in the middle of the night don't expect much help. You're pretty much on your own. They failed to ask for my password when the alarm went off. Their response time is very slow. On one occasion when my alarm went off in the middle of the night they suggested I get up out of bed and check all the doors to see if any of them had been opened. They collect your money every month and never check to see if their service is satsifactory or up to par. Try a differnt company for the safety of your family. Very disappointing!!!! read more

I contacted a Matson technician (Larry E.) while he was installing alarm system next door. Based on his (& the neighbor's) recommendation , I had the company respond to install a system. From the consultant (Shirley F.) to the service technician (Mark) to the representatives that make phone contact whenever the alarm has activated ( by accident so far !), I found they are consistently prompt, courteous, and efficient. I made the initial decision also based on a local, reputable firm that is within arms reach if I had a problem (not a call center two states away) & have not been sorry. JOHN G. read more

Ive been with Matson for some time. I had two instances where our alarm was tripped, both false alarms. The first time we received a call, the second there was no call. I found out some time later that when we changed home entertainment services our house was no longer being monitored due to lack of a phone line. What im unhappy about is for the year plus my house was not monitored and I was never alerted by Matson that they were no longer receiving signals from my system. As a monitoring service it seems to me that if you are not receiving a signal from a customer you might want to find out why. When I tried to cancel my contract due to not being monitored, the first cancelation letter they "didnt receive", after the second letter I was sent a response saying I have to pay out the rest of the contract for canceling early. So after several phone calls I found out that for them to monitor for service inturuptions its an additional charge along with and additional device installed. So compared to some place like ADT, wheres that is part of thier monitoring service, Matson only does half the job. I would not use this company again, ever. read more