We called the office to confirm reservation for family of 5 with 3 kids. They need one adult to…read moreaccompany each kid. We were informed that 3 children was not a problem at all and that the tour guide can easily accommodate for the third child with him. After making a reservation, It turned out that that was not true. Not a family friendly company! We are yet to come across a company that cannot accommodate after making a false promise. Disappointed that these guys have no respect for wasting people holidays and/or making an effort to find an alternative after making a false promise.

Review of Kayak Olowalu - January 8, 2025 I typically don't…read morewrite reviews, but after my recent experience with Kayak Olowalu, I felt it necessary to share my concerns. I've been a loyal customer since 2012 and have always had positive experiences, but this particular tour was deeply troubling. When I visit Maui and book kayak snorkling excursions, I only book it with this company. Willy's Disrespectful Behavior: The tour began smoothly, but things quickly went awry when my husband started feeling motion sickness. He informed Willy that he wasn't feeling well and decided to return to shore. Willy asked if he was going to tow us back, referring to me and my daughter. My husband said "no..they can stay". After my husband left, Willy began mocking him with exaggerated voices, laughing at his discomfort with one of the guests. This made both my daughter and me feel very uncomfortable. Willy's Unusual Behavior: As the other guests moved on to the next snorkeling location, Willy became increasingly erratic. He threw his anchor into his kayak with unnecessary force and started letting out this loud, uncontrollable, exaggerated laugh. My daughter and I were left alone with Willy, and his behavior started to feel unsafe. Willy took my daughter's paddle away and started towing us without any request from me, and shortly after we started paddling toward the new snorkeling location, he unexpectedly turned the entire group around. He then complained that he had to turn the group around because of the extra effort of towing us. I told him it wasn't necessary to tow us, we can manage ourselves. I noticed we were heading back to the meet-up spot on shore and asked if he was taking us back. He confirmed that he was. At that point, it was clear that he no longer wanted us on his tour, and frankly, we felt unsafe, so I was okay with ending the tour early. Despite my repeated requests to paddle back on our own, Willy insisted on towing us, exaggerating his grunting noises as if the effort was overwhelming. I told him he didn't have to leave the other people and we can find our way back and I pointed at the building on shore to make sure that's where I should go. He claimed it would be impossible for me to paddle both of us back alone and blamed my daughter repeatedly, saying, "WE ARE IN A SITUATION...WE ARE IN A SITUATION!... BECAUSE OF YOUR DAUGHTER. SHE LOST HER PADDLE!" I explained that my daughter hadn't lost her paddle--he had taken it from her--and assured him that we could manage on our own if he simply returned it. Nevertheless, Willy continued towing us, making disturbing noises the entire way back. As we paddled back, I asked for his name. He turned around, smirked, and rudely responded with, "I don't recall," then ignored me when I asked again. His behavior was bizarre, unprofessional, and deeply unsettling. Willy's Lack of Care for Other Guests: When we returned to shore, I asked Willy for his name again in front of my husband, and he reluctantly provided it. I had to ask him 4 times before he told me! I asked why he had treated us so poorly and ended our tour early and he sarcastically said twice, "You should be out there with your man!" It was clear that my husband's early departure had upset him, and he was taking his frustration out on us. Willy was in such a hurry to leave that he quickly unlocked the shed for us to retrieve our belongings and told us to lock it up while walking away. And he left the keys to the shed with us! We locked it and left the key in the lock. He seemed more concerned with getting away from us than ensuring the safety of the remaining guests. From a distance, I saw that he had left the other three guests stranded in the middle of the sea. Voicing Concerns and Seeking Resolution: Recognizing the need to address the situation, I approached a staff member about filing a formal complaint. Tiara, a staff member in a golf cart, overheard and immediately approached with genuine concern. She quickly contacted Kayak Supervisor Tim, who came out to speak with me directly. Despite my frustration, both Tiara and Tim listened attentively and with respect. Tiara went above and beyond to resolve the issue, offering a refund as a fair solution. She explained that it was only right to refund customers who didn't receive the service they had paid for. Her professionalism, thoughtful response, and commitment to customer satisfaction were deeply appreciated. Tiara assured me that the situation would be taken seriously and addressed accordingly. Conclusion: My experience was disappointing and infuriating due to Willy's behavior, which was so absurd it felt like a scene from a movie. I've never been treated like this, and it was frustrating beyond words. I urge the company to take this seriously, as allowing bad behavior to continue will harm their reputation. I've seen another negative review specifically naming Willy, and I hope the company addresses it before it leads to further damage.

Curtis and Kyle were amazing. They were not only entertaining, but very safe. There were other…read moregroups out at the same time, and they did not have good control of their group or good instructions. We had 2 kids with us-- 9 and 12- and they were very patient and helpful with them. Kyle took absolutely amazing photos.

The clear kayaking experience was so much fun! The water so beautiful and seeing the sea life below…read moreyou was so cool! The staff was awesome and very friendly!

We had the BEST experience with Demian. We visited Maui for our honeymoon and had about 8 hours to…read moreexplore as much as we could, and Demian created the perfect itinerary for us to see the most beautiful sites. Just tell him what you're interested in, and he will know exactly what to do! It can be super adventurous or very laid back with zero hiking yet beautiful sites. I highly highly recommend Demian.

Damian was an excellent guide on our two day Road to Hana tour. He was very knowledgable and…read morehelpful in making recommendations. His customer service was impeccable as he was accommodating to our needs. He answered all of our questions. We would never have seen so many beautiful places without his guidance. Damian shared knowledge of cultural significance, flora and fauna, and modern information as well. His attention to detail in pointing out small otherwise missed gems was amazing. He knew and shared many hidden gems. This tour was reasonably priced for all of the personal attention we received. I WOULD HIGHLY RECOMMEND this tour!

This is the only way to see Molokini. We did the 7 AM trip…read moreand it was next to perfect. Saw beautiful eels, some people on our tour saw sharks and an octopus. The raft is fun and adventurous and stable. It's a 15 minute ride and it's fun to get off and on the raft. You don't want or need a big craft for this tour. The guides are cool and helpful. Highly recommend, will be telling all friends who visit the island that Redline is the way! Price was just right too!

Great company to book a snorkeling tour with. We took the early boat out to Molokini from Kihei. 15…read moremin ride out there, on a smaller 24 passenger boat, so it was more on the thrilling side. We circled the crater and moored in the 1st spot where the sea life was vibrant. Perfect amount of time to see everything and get out before too many other tour companies arrived. The ride back was fun, with a couple thrilling circles to kick up some wake. Laid back and friendly crew. Highly recommend unless you can't handle the ocean and prefer something more chill.

I went to Molokini Crater with Blue Water Rafting, and I loved my experience! Our captain was Mikey…read moreand our snorkeling guide was Angela and they were such a delight to raft with. The ride to the crater was very smooth and they were both very friendly. Mikey made sure to explain everything to us so that there would be no confusion or incidents. And they were both kind enough to surprise us with a dolphin pod visit! On our way back, Mikey stopped our raft and surprised us with the presence of a superpod (a very large pod of dolphins)! Getting to watch dolphins are not always guaranteed, but I'm glad that Mikey and Angela took a chance for us to have the opportunity to see them. Both of our guides made sure that everyone was safe and most importantly, enjoyed our experience at Molokini Crater with them! Thank you Mikey and Angela!

We had a great snorkeling experience with Blue Water Rafting! Captain Mikey and Angela were so…read morecaring and made sure we had an amazing time. Would definitely book with them again!

Brandon, Braxton, Matt, Megan and Nate: this was our family's BEST Excursion!! Even if we could…read moreleave 100 Stars, it wouldn't be enough!! The crew were experts in getting us all organized, on board safely and out to our Snorkeling Area!! They were super professional, fun, friendly and knowledgeable! Breakfast, Lunch, Beverages and Ginger Chews were all included and we even got to see dolphins on our way back to Mā'alaea Bay. Now, we're planning to visit Maui every year at this time and a huge reason is that we can't wait to get back out snorkeling with these awesome folks on Sail Maui Mā'alaea Bay. A+++++++++ Thank you again, Brandon, Braxton, Matt, Megan and Nate!!Mahalo!

Easily the best thing we did in Maui, the whole experience was top notch. The crew was so awesome,…read moredrinks were great and food was excellent. I could not have asked for a better sunset cruise experience. The captain (Braden) was awesome I can't recommend this group enough.

Our group of four booked a 2.5 hour Turtle Town kayak and snorkeling tour with Kelli's Kayak and…read morehad the best time. Thank you so much to our tour guide, Tyler, for the awesome experience! The company sends a text message with information the night prior to the tour with information on where to meet (Makena Landing Beach Tour). The check-in time for us was at 7:00 AM and the tour starts around 7:30 AM. All equipment needed was provided (snorkeling set, wet bag, kayak, and life jackets). There were five other people on our tour, which made the tour even more fun :) Tyler gave us all of the proper instructions and tips for kayaking and snorkeling. We've kayaked before but it was both my boyfriend and my first time snorkeling and he made us feel really comfortable and confident in trying something new. The snorkeling experience was amazing and we had the chance of appreciate the beautiful coral reefs, aquatic life (including tunas jumping out of the water), green sea turtles, and surrounding mountains. Tyler was also really knowledgeable about things to see on the island and had a lot of interesting fun facts. Our friends also agreed that the tour was worth it and overall had a really great time. I'd highly recommend booking a tour during a Maui trip!

Really great experience with a knowledgeable guide. You will be well-cared for and well guided…read morealong the Maui coastline to hotspots for wonder-filled scenery. Things to know: - They will ask you to park in the beach cove parking lot at 5110 Makena Rd. From there you walk along the road past the bathrooms by the beach and you will find your guide along with a guides from other services - You will be provided a 15 liter wet bag - As they say, bring as little as possible - there's no room for more - You will launch from the beach, but you will get in and out of your kayak while anchored in open water - Trust your guides, they are smart, helpful and personable (especially Cody!)

My Mom wanted to have her ashes spread in the water of Maui. I had researched private charters that…read morewere really nice but super expensive. I then came across Blue Soul Maui. They seemed to have everything we wanted to honor my Mom. After speaking with Charlie I knew this was the right company. We got everything setup and he was able to refer me to a videographer which was awesome. We got the date set and also a backup should the weather be bad. The day came and we went to where he had sent us a pin. We got there a they were preparing the outrigger canoe. We went through safety stuff and how we were going to paddle out. We then met Vicente the Hawaiian spiritual leader of our journey to honor my Mom. We had a beautiful ceremony on the beach to start the ceremony. We then go get the outrigger off the shore which was cool. We then paddled out and had another beautiful ceremony on the water where we spread her ashes. We then paddled back and it was incredible. It was a perfect way to honor my Mom. I can never say enough nice things about Charlie and Vicente. They were incredible. If you are looking for an incredible paddle out journey to honor your loved ones. I cannot thank them enough for all they did. It was a great experience and would recommended Blue Soul Maui. Great experience.

I requseted information about burial at sea information for myself. I received no response for…read morerequested information.