Tour: Waterfall & Rainforest Hiking Adventure. 5 hrs./Hotel Pickup…read more Pros: Our tour guide was outstanding. He did everything he could to make everyone feel comfortable, included, and safe despite the challenging conditions. His professionalism, patience, and positive attitude truly stood out, and he deserves every bit of a 5-star rating. We made sure he knew how much we appreciated his hard work. Cons: If you're expecting an experience similar to Waimea Falls--a beautiful, safe, and enjoyable way to explore nature--this tour is unfortunately nothing like that. The concierge at Hyatt appeared to have little understanding of what the trek actually involved. The entire route was muddy, slushy, and extremely slippery. People were constantly losing their footing on wet rocks, tree roots, fallen branches, and uneven terrain. In several places, a slip could have easily resulted in a serious injury. These hazardous conditions continued for virtually the entire hike. If Maui has experienced recent rainfall, I strongly recommend thinking twice before booking this excursion. The trail conditions can become genuinely dangerous, and in my opinion, the risk simply isn't worth it. I only wish someone had been honest with us before we spent the money and put our family in that situation. Please do your own research, check recent trail conditions, and don't assume that every guided excursion is appropriate simply because it's sold through a resort or has high ratings. I would gladly pay the same $250 per person (price we paid for a 5 hr tour - hotel pick up from Hyatt) for a well-maintained state-owned park with established safety measures and properly maintained trails. Unfortunately, this tour fell far short of those standards and simply wasn't the right experience for us.

We had to reschedule our hike day..due to the Kona low and the office staff were more than helpful…read more This is not our first hike with Hike Maui... we've come to Maui for the past 50 years..37 times to be exact... and Hike Maui is our go to during the past 20 years when we want to get out into the rainforest. We have taken three of their "Morning Walks" with our grandkids and it's a perfect introduction to hiking. Honestly we've had three different ...wonderful.. experiences. It's not strenuous and you're taken back to some private land that you'd not have access to if you just drove up and parked (if you found a parking spot) and hiked back in. We were lucky to have the lovely, fun, and knowledgeable guide named Randolyn ..aka Ran. She was the perfect blend of kind, patient and engaging with the grandkids, and very helpful with us old folks! On the drive on the way home she advised a few newbies to the island where some great places to eat were... they greatly appreciated her ideas! She had the most pleasant demeanor.... :) If you want a fun morning walk, call Hike Maui

the tour guide was amazimy, funny Informative. He's a natural at his job. You can tell he loves his…read morejob.

While on our babymoon in Maui, I booked a pineapple tour for my husband and I. I have always been…read morecurious about the fruit, it's history, and it's cultivation, and I am very glad that we took this tour. It was an honor to see how this small farm is maintaining the heritage and history after the large corporations have abandoned the islands. The pineapple they grow is absolutely delicious and I appreciated the opportunity to learn more about it. Our tour guide was Brian, and he was extremely funny and engaging throughout. We took a short ride from the general store, which is where you check in, up to the farm to see the various stages of growth. We learned how the pineapples are harvested and I have a newfound respect for the amount of work it takes to grow a single pineapple. The highlight for me was learning how to properly cut a pineapple, which I thought would be no easy feat, but once you know how to do it, it is extremely simple. Sampling the pineapple out in the Maui sunshine was the cherry on top. I highly recommend coming to take this tour and if not, at least stopping by the store to purchase some fresh pineapple or other pineapple related products.

This was such a great experience! It's so peaceful and calm. Definitely an amazing place to reset…read moreand get in touch with nature. They have lavender products. Our favorite was the lavender honey as well as the lavender coffee!

We love lavender and being able to visit a lavender farm sounded like a great idea! So glad we did…read more Upon arrival we were greeted by the very nice person in the booth. We paid and drove in and parked. There was no problem finding a spot. There wasn't a whole lot to see as far as the lavender growing or blooming, but we enjoyed what was available. We stopped in the market store and bought some organic lavender tea, brownies, and candy. I bought a sticker and my DIL also bought a couple of things to bring home for friends. There is seating with umbrellas which we enjoyed. It was another beautiful day in Maui. After the grandkids were finished, we went out to the large field. The adults enjoyed sitting in the grass and kiddos enjoyed rolling around in the soft grass.

A week before our trip to Maui I had a question about changing into swimsuits for our scheduled…read moreRoad to Hana tour and sent an email to the company. I received a reply within 30 minutes. The answer was Yes, one can change into swimsuits during lunch before the black sand beach visit and then change out of them at a stop after the waterfall stop to be dry for the ride back to the hotels. A few days before our tour I received an email confirmation that included other useful information, such as bring along swimwear, towels, water shoes and a light jacket for the air conditioned van. I had not considered the A/C and I'm always cold, so that is a very welcome heads-up. On the day of our tour we received texts that the driver was on his way. Pretty close to the scheduled meeting time the van pulled up to our resort. The van was spacious with huge windows. Our tour was full with all 12 passenger seats occupied. Our driver/guide was Travis. He was born and raised in Hana and was a wealth of knowledge about Hana, Maui, and Hawaii. He seemed to be related to all the locals he passed on the road. There was not dull moment. Among the stops along the way were Maui Tropical Plantation for breakfast, Auntie Sandy's Banana Bread stand for those that wished to purchase, Wai'anapanapa State Park (black sand beach, also with a lava tube and a blow hole), Pua'a Ka'a State Wayside Park (usually calm enough to swim but the falls were roaring due to rain earlier in the day), and Ho'okipa Beach with turtles on the beach. Travis was an excellent driver and guide. We got great value from the cost of the excursion. One minor thing did bother us. We are Jewish and were uncomfortable during the praising Jesus sing-along. Regardless, we recommend this tour and especially Travis as a guide.

This was my second "Road to Hana" tour. I won't review the places the tour stopped at or visited. I…read morewill review the tour company and the services. Pickup was on time although they text us that morning saying the pickup would be 5-10 minutes early. While I appreciated the company's responsiveness in honoring my special seating request, our front (first) row seats on the bus labeled "Alaka'i" had a very narrow window that required us to strain our necks to see the views outside. I noticed that the other three Valley Isle buses on tours that day did not appear to have this issue. I provided the company feedback regarding this seating issue. In our humble opinion, these seats should not be sold. My advice: to avoid the kind of disappointment we experienced, you should always ask for seat reservations and note clearly and specifically to the company that you do not want the first row seats on a bus with seating configuration like Alaka'i's. If you don't and you are picked up last, you will risk getting stuck in these seats from sunrise to sundown. Regarding the amenities, the breakfast was underwhelming, consisting only of a pre-arranged plate of a few pieces of fruit and 2 small muffins. The driver did remind us this was going to be a continental breakfast. There are many versions of continental breakfast but this one truly disappoints. Additionally, the lunch provided, though delicious, was not from the "world-famous" Huli Huli chicken location as the guide led everyone to believe; instead, the guide brought pre-packaged boxes of food from another source. (Please see similar experience from earlier reviews.) My advice: feed yourself before they pick you up or bring something more fulfilling to eat on the bus between breakfast and lunch. Finally, while our driver was incredibly knowledgeable about Maui's culture and history, his demeanor was sometimes overbearing. He frequently called out guests for yawning or dozing off and insisted on undivided attention during his occasional politically biased historical recount. All this made part of the tour experience feel more like a classroom than a tour. He also ridiculed all the not-so-nice reviews he has received. He will probably tell you about this one, too. So buyers beware: your Valley Isle guide could be a bit too much fun for you. :-)

We have nothing but amazing things to say about our Discover Lanaii tour with the Trilogy team…read moretoday. Zach, Justin and the Captain were amazing at taking care of our group and making us feel safe, appreciated and welcome on our tour. From giving our young boys an amazing experience with attention and care, to ensuring our older boys and parents were well taken care of. There were so many laughs, smiles, and a great time had by all! I would highly recommend Trilogy, this was our third time touring with them, and we will definitely be back again! Thank you for creating so many amazing memories and experiences for our family!

The crew on our Trilogy sunset dinner cruise--Kayden, Kevin, Michelle, and Captain Kukii--did an…read moreamazing job making the evening unforgettable. The level of service exceeded our expectations from beginning to end. Everyone was friendly, attentive, and made us feel incredibly well taken care of throughout the cruise. The four-course meal was stellar and much better than we expected from food served on a boat. Everything was fresh, beautifully prepared, and delicious. Between the incredible crew, exceptional service, wonderful food, beautiful ocean views, and Maui sunset, this was the perfect way to end our time in Maui. We couldn't have asked for a better final evening on the island.

On a vacation filled with great experiences, our Road to Hana tour was one of the highlights. Our…read moreguide, Kea, was phenomenal. He arrived early and texted his location. When we met him, he immediately committed our names to memory, and treated us like old friends all day. Kea did an amazing job of connecting with our 6-year-old son and kept him involved throughout the tour. I've done the Road to Hana twice before, but this was easily the best. Kea showed us things we hadn't seen, gave us interesting history lessons, and taught us a lot about the Hawaiian language and culture. He continually went above and beyond to make our tour unforgettable. I would encourage everyone to experience the Road to Hana, but it's so much better when you don't have to do the driving. Do yourself a favor and ask for Kea!

Jasmine created an individualized tour for our group of 4 & took us from Paia through Hana & around…read morethe North & East side of Haleakala. Highlights of the tour included: beautiful farmlands and cows, homemade banana bread stands, numerous stories and history of the island and a stop in Hana for delicious lunch. We went into a lava tube, saw a blow hole off of a black sand beach, jumped into a water pool just underneath a waterfall, hiked into a bamboo Forrest, saw the grave of Charles Lindbergh, and many many breathtaking views. I can't say enough about how "once in a lifetime " this tour was! I highly recommend taking the opportunity to explore all that the island has to offer with Holo Holo Maui private tours. Oh, I almost forgot! We were in a great Ford Bronco with convertible top!!

This tour was a last minute booking. Overall the tour was educational, but not really structured…read more We arrived and were met by the guide who was full of energy...and for the sake of me, I can't remember his name..I think Ryan...but you'll know him when you see him. As an incentive planner, I try to find cool, unique and elevated experiences for my clients. I bought these tickets myself without any VIP or comps for me and my family to get the real experience. Here's the "not so good" - it just wasn't structured. We kind of hopped around without a solid plan, but by no means did we not get questions answered or not see what we wanted to. It's a very large farm, so we didn't see the entirety of it, but this is where a golf cart, or some sort of tram would be appropriate for small or medium groups, especially since we wanted to see parts of the farm that looked less traversed and more remote. Also...price. This was not worth the price we paid. A price point of $20-$35 would be more appropriate for the tour, whether 5 or 20 guests. I don't think we'd return anytime soon for this price point, but the guide was a great guy and really makes the tour more interesting. They just need more guidance and consulting on how to make a more professional tour structure, visuals, etc. as you would see on most any other tour around the world. The little trailer they have for meals is nice, but we did not eat on site on this visit. This is great for 5-10 guests...anymore would be a little challenging without a tram as it's 100% walking. The kids had a great time and were so thrilled to taste nuts and fresh coconut water right from the shell too! We walked about 2 miles in total but it was a nice leisurely stroll at our pace. He was in no rush, but kept to a good tempo. I think he wants to really expand this tour and grow more in to the region. I would say his love of the land can somewhat encompass the overall tour, but it was very good...I do hope he does incorporate more on how these nuts are formed, some visuals, maybe a small video of some sort as an intro for those who have never had or seen the nuts before. I would encourage him to provide stats as in to how many are grown, shipped, exported, uses and more as part of the tour. This is a great way to spend 1-2 hours learning about macadamia nuts, coconuts, and his love of farming and the land we live on. He's a Hawaiian hippie, but proud to be who he is and we loved that! It made the experience that much better and working with guys like him all my decades, I get and understand him. He did not rush us and he was receptive...but this just needs more structure and a lower price point.

Such a great deal!! Ryan was knowledgeable, fun, and so accommodating. The tour is such a great…read moredeal as we paid $176 for the two of us and the following was included: - 1 hour tour of the working farm - Samples of produce grown on site - Freshly picked and split coconut - Reusable water bottle with bamboo top - Bag of macadamia nuts - Farm-to-Table lunch Seeing their working orchards and their hydroponics greenhouses was so neat. One of my favorite things I've done in Maui!! Come check them out!!