Squeezed me in at last minute for an oil change. Quick and honest. Didn't show annoyance as I had my kids kind of cranky.

Love coming here for my cars needs. I feel like I get valid feedback and a breakdown of what my car needs. Especially as a woman that's important to me because I have been to other shops that feel a little manipulative. They are priced fair and easy to do business with. Thank you! read more

I came here for a quick fix with my husband that needed to be done and Dee was super helpful and gave excellent customer service. I will absolutely be coming here again! Thanks! read more

I went to Mavis to get my front brakes replaced and the back ones adjusted. They did the work for exactly the quoted price and no "surprise" extras, which is extremely unusual in the cutthroat auto repair business. I would have given 5 stars but despite bringing my car in at the appointed time (8:30) , I had to wait almost 2 hours and Sean, the manager, was not the most pleasant fellow I've ever met. To be fair, the place was mobbed and, according to Sean, shorthanded, so I'll put it down to him having a bad day. They tried to sell me some extra work but it wasn't a hard sell and a simple No Thanks on my part ended the sales pitch. So 5 stars for honest work, 4 stars for making me wait and an overall 4.5 star rating. I live nearby, so I'll be using Mavis for my future repairs. read more

How much is your time worth? To save approximately $6.00 but then to have exorbitant wait timed is, in my opinion clearly not worth it. My comments are not based on a 1 time experience but rather twice. Last year we were made to wait at least 3-1/2 hours in a loud & chaotic business where many customers were less than polite making our time there most unpleasant & then again today where we came early & were still made to wait more than 2-1/2 hours! Both times were to replace a single tire each having been victim to Nassau County's horrendous roads & potholes. While both Craig & Sean, each of whom have been mentioned by other reviewers, are very courteous & helpful, how much help do you really need? We are talking about rubber tires not neurosurgery! Here's a thought, Mavis tires...How about allowing appointments? How about staffing in accordance with this time of year, where it is always so busy due to our inefficient & ineffective legislators? I am sorry to say we won't be returning unless some of the suggested modifications to their business plan are made. Their work is good but again, it's a matter of how do I value my time. Certainly more than the few dollars you save with Mavis. read more

Never go to Mavis! The way I was spoken to by Steve when I brought my car in was so out of line, disrespectful and the opposite of customer service. I needed one new tire and when I got home my car was out of alignment. Brought it back and it's costing another $90 to fix that. What a scam! Hate Mavis - will never be back! read more

Here are the facts: as for exterior design with the clear logo displayed I was easily able to find the shop. Through the display window I was able to see the designer tire names, deals and promotions. This location was fully stocked, all inventory needed for my car was there. The staff at this location knows cars, know there store stock and understood me, as a young woman who works three jobs--I feel they were honest too. In-store, there were attractive displays as well as seating with a television, and a play area for kids while waiting for your car. I appreciate the hard work that was put into my car, the professionalism when the day had something crazy happen, and the time of day when there was a long line at the desk. Yesterday, I went for my car inspection, just a few hours earlier a car drove into their front window, shattering glass, cracking the building's foundation, and probably scared the crap out of everyone working there. Thank you Melissa, for understanding my financial challenges, time constraints, and frustrations with the car. Melissa is the store manager, she keeps the boys from messing around, and concentrating on getting the work done. I would definitely recommend visiting her the next time your car needs maintenance. read more

Went to do a quick tire fix last week because my driver's side tire got a nail in it. The job was easy but charged me $48 for a simple glue job???!!! Was never informed about the price before they did the job and was simply given the bill to pay after the fix! Will never come over here again you can get your tire fixed for no more than $20 at the BP station next to it! read more

This review goes back some time but just getting to posting now. I usually do my own repairs and know auto mechanics. The service manager said I needed rear brakes. I said that's funny I thought I just did them not long ago. I ask him to show me and he points to the backing plate on the pad. I called his bluff and he said oh I was looking in the wrong place, my mistake. Right so both the technician and you both made a mistake and didn't know the difference between the back of the brake pad and the pad itself? read more

This is the worst mavis I have ever been to. Would give it a 0 star if there is a choice. This is the second time I came to this shop since it's close to home. First time I came here the wait time is ridiculous. Thought that maybe they are under staffed for a day and gave it a second chance. This second time I am here to remove a nail and right when we get there I told them to check it first to see if they can just remove it but nope of course no one came to take a look and just ask us to wait. For a simple plug that shouldn't take more than 20 mins to fix they make us wait for two hours! When you confront them for the wait time the front desk just give you an attitude saying it's busy and everyone that was here is in front of us which I doubt is true because I saw the other customer that is being served at that moment walked in at least 20 minutes after me. Honestly if they are as busy as they claim they should 1. Give customer a warning for the wait time 2. Turn some customer away if they cannot complete the job in a timely manner and 3. Check to make sure they can do the job first before they make people wait!!! It is irresponsible to just left the customer hanging and instead of apologizing he said "I didn't know it will take 2 hours" and make a face like I was being ridiculous for inquiring. And sure enough, the technician told us "it cannot be fixed and the tire need to be replaced". I came here to remove the nail not to replace the tire! If they take a look from the beginning (which I asked them to) and told me it cannot be done (that would take 2 second to check the nail is super visible) I would've drove off right away instead of staying put for two hours! It was a total waste of my time without even an apology and this is not how you do business. I will never come to this particular mavis again (been to another location with good wxperand will be sure to call the 1800 number to file for a complain. *edit: the tire that they claim cannot be fixed and has to be replaced has been fixed the very next day by another shop. This mavis is a total joke. Don't waste your time and money. read more

Terrible customer service and communication. Stay away. I had called the number for the Syosset, NY shop and was unaware that the calls get routed to a call center. I made an oil change appointment with the person whom answered the phone and received an email confirmation with a ticket number, then drove 30 minutes to the shop. Upon arrival I waited 5 minutes inside the customer area until someone from the garage came to ask me what I was doing there. I advised them that I was showing up for my appointment and they responded that I did not make an appointment with them and that it was the call center that made the appointment and that had the call center checked with them they would have said that they were booked. I was confused at this point and called the same number earlier that I used to book my appointment and they told me that the shop did not communicate with them they they were booked so then I asked them why didn't they tell me they are a call center and not the actual physical location of the shop to which no response was given. They then told me that on their end it shows the shop does have open appointments. Based on this experience and the fact that this company can't get a simple process of booking an appointment correctly I will stay away from this chain. read more

what a HORRIBLE experience to say the least. On October 10, 2014 I had gone to your Mavis location at 261 Jericho Turnpike, Syosset, NY. I had asked to get an alignment on my 2001 Jeep Cherokee. I was told it would take approximately 20-30 minutes. About and hour and a half later, I was told my Jeep was finally ready. As I left the shop I was noticing my steering wheel was still miss-aligned, but I gave the shop the benefit of the doubt as I am driving on 35x12.5 wide tires. Later on that night I noticed my steering was completely out of order, it was pulling all over the road and I immediately stopped to check my front-end. I had noticed my track bar was dangling down. Now, the track bar is fasted with a flanged end nut that basically holds your axel in from walking out in front of the vehicle. My bolt was gone, nowhere to be found. The likely hood of this happening is slim to none. I was cautious to note that there was a lot of other poor quality work on my front-end after more inspection. I had anti-seize all over my tie-rod, crush pit, drag link; it was basically painted on, serving absolutely no purpose but a clear mess. On October 12, I decided to go back down to Mavis and demand I have my truck repaired back to its standards. Instead of helping the cause, I was basically ignored and decided to take matters into my own hands. I walked up the block to Home Depot, purchased a Grade 8 3/5 bolt to replace the missing one in the Mavis parking lot with absolutely no help. Its shocking to me that Mavis would let this kind of act happen without any further investigation, or customer service to better help the situation. Mavis is lucky that I was not involved in an accident, I was able to address the problem myself before it got any worse. Furthermore, the manager at Mavis was going to let me drive my vehicle home not knowing wether or not I had fixed the issues or not. Overall, I am completely disgusted and terrified that a shop of such low standards is still in business. If the Mavis was not comfortable working on my truck, or was unfamiliar with the lift kit I had installed they should of made it clear from the start instead of jeopardizing my safety. read more

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Extremely unhelpful. Came in for a nail in my tire and was blown off. Literally an hour from home you think they would have taken the two minutes to plug it for me. Nope. Al I was told was to look at the parking lot. Now I see why these reviews are negative. read more

WORST EXPERIENCE EVER!! I called first to make sure that they had a tire in stock that would work with my car. It all started out okay I get there and they gave me a time estimate. Sounds fine. Until they used the air gun to try and loosen my wheel lock instead of using a breaker bar to loosen it first. They snapped my wheel lock key and embedded the key in the grooves of the wheel lock. So now the mechanic tried to chisel out the lock and damaged my rim. I spent 3.5 hours there for nothing. Even then I said no problem to Craig Scott the manager on duty who told me he would replace my wheel locks and save me $10.00 for the tire. I declined and said that I would not come back to have work done there, and that I just wanted my wheel locks replace he agreed. Here is where it gets interesting. I called the next day while at my local BMW dealership to have the problem that Mavis created rectified. I spoke to Sean the store manager of Mavis, I explained to him that I am reasonable and I have no interest in getting anyone in trouble, nor do I want and compensation for my damaged rim or the 3.5 hours spent there. I just asked him to replace my wheel locks since they broke the key. He proceeded to tell me that It was not the fault of his staff. He said and I quote "This was the first time you used our service and we made no mistakes, I spoke to the technician and the lugs were too tight and that I should go back to the people who tightened them in the first place and I should get reimbursed by them" , he also stated, "A lot times most guys are too lazy to tighten with a torque wrench and so they probably over tighten them". So Sean if that is the case why does your shop use a air gun to loosen a wheel lock when you should be loosening a wheel lock by hand first. Sounds like your speaking from experience when it comes to lazy! So I spoke to the BMW and the technician they told me that, that is not possible since this rim had never had a tire replaced, It still has the factory weights in it which means that there was never a tire replace on this side, so that would mean that BMW as a factory did not tighten them to specs. Run don't walk from Mavis Discount Tire in Syosset, NY, not only will they waste your time, and damage your wheels and say it wasn't their fault, but they will try to up sell on a $6.99 valve gasket that they say has to be replaced every time a tire is replaced. Also Sean the manager will double talk you even if Craig the asst manager tells you something else. I feel bad for Craig that he has to work for a guy like that!!! Only go to Mavis Discount Tire in Syosset, NY if you have time and money to waste!!!! read more

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I had a double blow out 2 weeks ago. Steve, Lance and the entire team at Mavis Tire Syosset had me back on the road in an hour. They were able to do what no dealership could on a Saturday. They were extremely polite and most professional and it was nice to see people who truly cared and took great pride in their work. I was so pleased I return yesterday to have my other vehicle state inspection performed, oil changed, both front tires changed, and an alignment. Nobody expected the store to be so busy over the 4th of July weekend, but they managed to accommodate everyone and get my car done in the time promised. I highly recommend this shop and will certainly use in the future when need be. read more

My tire was leaking and I called and they said bring it right in. Very professional and fast. No surprises. Sean was pleasant and timing was as expected. Would definitely recommend and use them again. read more

This place is highway robbery! Horrible costumer service. I got an oil change they charged me over $40 and didn't even top off my fluids!!! I had a tire changed and now my alignment is off and its excuse after excuse! If i broke down in front of this place I would get a tow to anywhere else! Absolutely terrible! read more

Dan The Mgr was Fantastic! On a scale of 1 to 10, I rate him a "13". Eli Scott, Seaford read more

Excellent service went in to get new tires and fix my breaks I ended up waiting about an hour and the price was great. The mechanics that was there knew how to do their job also told me about a wheel alignment I needed to get done. I got to say Mavis did a great job i do recommend this spot to anyone whose in need of a quick repair. read more

It seems that these guys do the old mechanics' trick of selling you expensive stuff you don't need. Story: -Three years ago: I went there with in my old beater SUV, one tire is low on air. Mavis found a nail in it, fixed the tire, charged $20. All good. -Last year: Wife's family minivan has a tire low on air. Wife takes it to Mavis, they say it has a nail in it but can't be repaired. In fact, she needs FOUR new tires. "Driving around on those is dangerous." Not sure why, they were Dunlops and weren't very old at all, plenty of tread on them. When she balked at the price, they compromised and sold her two new tires. And a partial brake job. $400. -One year later (now): Same minivan, different tire is low on air. Mavis found a rusty staple in it. But again, can't be repaired, have to buy a new one. OK. But here's the key fact-- what about that last old Dunlop, the one that needed to be replaced immediately one year ago, because so dangerous? No mention of that this time. Odd, eh? Maybe it was because I'm an old farm guy who grew up changing flat tires and doing DIY maintenance on vehicles, and didn't look like the kind of person who is easily suckered. Two stars. read more

Alexa from customer service could not have been nicer and understanding. She stepped up and did the right thing. All is well again.

Mavis of Syosset is beyond terrific. A year ago, I had a problem with a tire on a Sunday afternoon. I saw Mavis and went into their shop for help. They did not hesitate a minuet and repaired my tire. I have been with them ever since for all car-related issues. Prior to Mavis I only used the dealership. At this location, manager Sean and the staff are ALL so helpful, knowledgeable, and always go the extra mile. Craig was just awesome in getting me a part that was lost due to the ice immediately. My husband, who, was also using the dealership, now uses Mavis in Syosset. They are fair, and they all know what they are doing. They are honest, and I highly recommend this particular site for all your auto needs! read more

The store manager Sean at Mavis in Syosset was awesome. While I waiting in line, I could see he was dealing with an incredibly difficult customer. I was so impressed how he managed to keep his cool despite the fact that the customer was needlessly trying to make a scene. When it was my turn, I asked if he needed a minute to regroup but he said no. I appreciated his professionalism and his patience with the questions and concerns about my car. I will definitely be back. read more

Very nice & friendly service BUT guys : do NOT send any of your customers across the way to MIDAS--they are $hady.

If they let me put zero star I would because this place is HORRIBLE..I guess I should be more specific the management is HORRIBLE. The workers i get it, is hard earned money, is hard work, hot and dirty because I work on my owe cars too and that's why I give the worker good tip. I had an appointment for tire works, again I had an APPOINTMENT, not only I waited for 2 hours to just to get my car into the shop then another 2 hours to finish the job. I should say unfinished!!! Tires still have issues..So a week later I called to make another APPOINTMENT to bring the car back to finish what they started. So I arrived few mins before the appointment time, the manager said ya I have 5 cars ahead of you it'll be 2 hours to get your car into the shop..I said you kidding me right! Again?!?! He even recognizes me, the manager said you should of called to see how long the wait is. I said i have an APPOINTMENT, which part of the word APPOINTMENT don't you understand, what's the point of having an appointment if you just keep telling everybody to ya just come on in....I lost my patient, I cursed him out and left... read more

They pulled the old "bait and switch." Tire advertised for $85 on line (Walmart sells same tire for $82 at their store). Mavis says they'll beat any price. They charge my son $104 for the tire saying that $85 is only the online price. Walmart price irrelevant to them. I am done with Mavis. read more

I took the car in because it said check tire pressure which was low, thinking that I might've picked up a nail and told them so. They checked everything quickly, said there was no nail, fill the tires and charged nothing for the work. Very nice interaction. read more

First time customer to Mavis Discount Tire in Syosset today. My car needed an oil change and I just couldn't get to my "regular guy", so I called Mavis to see if I could get an oil change done during my lunch hour. The gentleman I spoke with was professional and courteous and said they could accommodate my request. The customer area was very clean and pleasant enough (it's a car repair shop - some chairs and a tv, a couple of booths for working on a laptop - nothing fancy), and they did indeed get me out within my timeframe. Oil change was a bit more than I usually pay and didn't include topping off all fluids like I usually get, but it was worth the price for the convenience of having it done at lunchtime. No hard sell or shady practices of trying to sell me on something being wrong with the car (like they did to me at the Midas on Jericho a few years ago). read more

BUYER BEWARE!!!!! Went there for new tires and a banging noise from the rear of my son's car. Did the tires but claimed that the rear was solid and they heard the noise but couldn't find the problem. Told me when I find out the problem, to bring it back and they'd repair it. WHAT? ASE techs and you can't find the problem? Isn't that your job? Went to a different repair shop, found the problem to be a broken bracket on the rear sway bar. The sway bar would hit against the underside and cause this noise. The new repair shop, changed both brackets and bushings. Car runs like new! I won't even go back for a tire rotation that's free! read more

There is no option for negative star. Do not even attempt to patronize this tire shop. I couldn't believe they slashed my tire in an attempt to sell me another tire. I mean they destroyed my tire on purpose. I checked the air pressure on the tires inside my own garage and I broke one of the TPMS and all the air leaked out from the valve. So I removed only this tire and put it into the trunk and brought it to this shop to have the TPMS replaced. 20 minutes later I got a call and they told me there is a big gash on the tire and it is no good! How can a perfectly good tire from my garage to their garage suffered a big gash (photo attached)? The guy (short bald guy, the manager/owner, I supposed) started acting dumb and said he has no idea what happened. Really? like all your customers are stupid? There is no room for this type of merchant that try to rip customers off. look at the picture! clearly it was cut by a blade. nice and clean. I kept this tire as evidence in my garage now. This is a criminal act, not negligence, committed by them. This is not like a lousy job done to other customers reviewed here, but a crime that ought to be prosecuted. read more

Mavis Discount Tire - Slashed my tire in an attempt to sell me a new tire. Thug, robber, criminal. Do not go there. - Tires Near Me - Syosset, New York

I called and spoke to Stewart first thing Sunday morning when they opened. I had got a flat the evening before and was in desperate need of a tire ASAP. He said they had my tire in stock and to come in. The whole process was so easy and quick. And the price was good as well. They got me in and out fast! I would definitely go back if I ever needed tires again. THANKS! read more

I brought my car in for inspection on a weekend. They made time in the schedule for me which was really appreciated, as I called the day of. Everyone I interacted with was professional and courteous. They worked quickly too. Great experience. I'll be back for sure. read more

I bought 2 new tires, had a tire rotation AND a wheel alignment and I was in and out in less than an hour. Manager even made me aware of a $100 rebate that I would otherwise never known about. Definitely recommend! read more

No stars. Horrible service do not live up to thier warranty. They did not tighten all nuts and screws. Did front end alignment in two weeks my brand new tires went bald on one side. Refused to replace or give me my money back. I would not do business with them again. read more

WILL NOT GO THERE EVER!! BOUGHT two new tire for Mercedes and within a month less than 75 miles driven on them. I had a flat tire due to dry rot on tire. They claim I should have bought the insurance. Mileage was written on bill. Horrible experience. Do not go there!!!! unless u want to be ripped off!! read more

Over the last few months, I have been to Mavis for 3 tires and because of their excellent service, I went back yesterday for an oil change. Work is done quickly and at a fair price and I highly recommend them. My advisor Sean was extremely helpful. read more

Ian the manager was extremely helpful. He was juggling a full house of customers and projects, however still managed to give me the necessary amount of attention. In the strip mall behind the shop was a decent place to grab a burger and beer while waiting for the service to be completed. read more

The employees of Mavis were incredibly helpful and even took the time to explain everything to me. The prices were much more reasonable than going to the dealership. read more

Took my car in for a safety inspection yesterday, Brandon and his team had me in and out in minutes. Thanks!

Friendly manager. Told me of issues not even related to what they do. Never tried to up-sell me. Genuinely looked out for my car. They were open Sunday and had plenty of tires in stock to pick from. read more