Jason from service now came out and gave me an estimate to replace my ac and furnace unit. He did a…read moregood job with their estimate , but while taking measurements he noticed that my hot water heater was venting into my garage and told me I should fix it. I don't know how long it was like that, but I can't tell you how happy I am that he noticed my problem. He helped insure that my family was safe and I really appreciate that.

Wish I could give a better rating since everyone I talked to and worked with was friendly and they…read moreseem like nice people - just didn't work out in my case. I was looking to get a quote for an HRV installed so I called and asked about that. I was asked when the last time our HVAC was serviced and since it had been a couple years was told we should just schedule a service before going ahead with a quote. So I scheduled - great! Guy came out and performed the service, but during the service the float switch we had on the system (so the condensate from the AC wouldn't overflow into our crawlspace if the drain got a clog) shorted the system when he plugged it back in. He said these things are unusual and not needed, since if it overflows it'll just have water in the crawlspace, no big deal (!?!), not like if the HVAC was in the attic. And the system wouldn't turn on unless he unplugged it, was that ok? Since I wanted the HVAC and AC to work I said ok. I asked the technician about getting a quote for an HRV and how that would work, etc, and he said he didn't know much about those and that he didn't see why they were necessary. While agree they're not necessary, we want one to improve our indoor air quality - thus the original call! He said he would note it down and the office would get back to me. Left with a $300 service bill, and an HVAC system in worse-off shape than before (no working float switch), I called back the next business day to see what could be done. The owner was really helpful and said he'd look into it, called back the next day and had the part ordered and would fix the float switch for free. I asked about getting a quote for an HRV and he said they don't really do them, so couldn't help out here. Ugh! That's why I called originally and wouldn't have had someone out here and paid $300 for service I didn't really want. All I really wanted was a quote! Lesson learned on my part, but overall won't be working with them again as they didn't help be address what I wanted to with my system (and I'm out $300 which seems pricey for what was ~1 hour maintenance service)

Our AC unit went out towards the end of May, and I had a friend refer A1 to me. So I went online…read moreand did the whole "Contact Me" selection, saw that they did free consultations. Great. Jerome comes out that Saturday (30th), I give him as much info as I have, we'd only been in the house for a year, and not really had to use the AC, so weren't sure about the history, but it didn't seem to have issues, until it stopped working. I left him to diagnose, and half hour ish, he comes in and tells me it was just completely out of coolant. Easy fix, he'd already filled it, I paid him, problem done. I asked if there were any other issues, he said no it's just an older unit, and I asked him if it'd still be good for the next 2-3 years, so we could save for a replacement, he said it should. About 3 weeks go by, and it stops working again, no idea why. So I ask my husband (who is home during the days) to get ahold of Jerome, and see if he has time to come out to look at it again. He calls, the first number on the business card is not Jerome, but someone who used to work for him. So he calls the other number, and leaves a message. Jerome calls back, and says he's out of town... that was pretty much the end of conversation. We ended up calling Milwaukie Heating, who comes out and looks at the unit, gives us a very thorough quote. Come to find out that there is a whole (puncture) in the liner of the unit. (I don't know if this is the technical jargon, this is just what I got from my husband). The hole was big enough that it should have been noticed prior to having the coolant filled (which is all A1 did), and the tech from Milwaukie said that it should have been communicated to me before the unit was filled. So we have the repair quote, and the quote for a replacement unit, and I called back A1, thinking it's been long enough, maybe Jerome is back in town and can come give us a price quote on a repair, since he initially filled the unit, and I feel like it was something he should have caught, so I wanted to give him a chance to work with us on resolving the issue. Spoke with Jerome tonight, he is still out of state. When I told him I felt like we were taken advantage of, by him not informing us of an issue and just filling the coolant (I'll be honest, I said it felt like we got screwed), his response was "I'm sorry". And then there was a statement to the effect of, "It's possible if there was a leak, something was blocking it, and it was holding pressure, so it the blockage may have been dissolved, and the leak came back". We will not be using this company again, and I'm super disappointed with the service. I feel like he did take advantage of us not knowing much about our AC unit, and was happy enough to make $$$ off of something that was never going to fix the problem. Had we not gone somewhere else, we might have just kept having the unit filled, before realizing there was a larger problem.

Barry is a great repairman. Quick to respond to fix your appliances. Very through and helpful idea…read moreto prevent any additional break downs.

Very honest company! I have always been very happy with the service they provided. Their prices are…read morefair and you are able to reach a real person on the phone, a rarity in today's word

Wow, great crew. They installed new furnace in under 6 hours and I have heat again. Under budget…read moreand on time. Hauled away old furnace too.

Efficiency restored my faith in, well...not quite humanity, but in HVAC humanity. Leading up to…read morethis, we were ripped off by Company 1, who quoted a $700 logic board replacement in August, and installed it in our unit that was rusted and leaking CO. And Company 2 (the one offering a "free furnace if it snows on Xmas" or some crap like that) was happy to promise us a new furnace in a week, have us sign for a loan, and then ghosted us. I called all over town. No one had a furnace and I was being told I would have to wait from Oct -- Jan to hopefully get a furnace install. Four months with no heat?!? The Efficiency receptionist was empathic, listened, and commiserated with me on my furnace woes. Then she got to work, moving schedules around to get me a quick estimate, and 2 weeks later, we have heat!!! One of the nicest touches about this place, they text you to remind you of your service. Then they text you an introduction to who will be coming to your home, including the technician's picture and a little bit about them. And a GPS tracker to chart their little truck's progress to your house. Super classy, and it put me at ease. Everyone was on time, super personable. When the install ran a little long with retrofitting electrical, it was of no concern to the crew. They kept working and stayed at it 12 hours until the job was done. Then the tech took the time to show us what he did, test everything, and even stuck around to ask us if we had any questions. No doubt about it, Efficiency has customer service DIALED IN. I am so glad to have stumbled upon this company, and they've got a customer for life now. Thank you!!!

we have been using this business for the last several years. They have been not only competent in…read moretheir work but are so personable and friendly to work with. I have always felt e are in good hands - professionally, personally and financially. Can't recommend this company enough.

We've worked with some very good companies for maintaining and upgrading our 1886 farmhouse. Among…read morethem, Specialty Heating & Cooling is truly in a class of its own. The communication from first contact through completion of our new AC installation was excellent -- we always knew who was coming out and when to expect them, with notifications arriving both by email and text, and polite requests to confirm each appointment. All the personnel at Specialty have been so helpful. Nicole in the office answered questions and took careful notes. Eric came out and listened to our concerns and answered a lot of picky detailed questions. He did a great job of explaining the challenges of installing AC in an older house, which helped us make a good decision about which type of system to install. And after the installation, Eric came to check air flow in every room of the house, showed us how to optimize that and gave us tips and advice for using the system. As for the installation itself, we were very happy with both Bailey and Devin, the pair who carried it out. Bear Electric did great work to support the installation. And finally, some days after installation, Skylar came out to clean all the ducts, including our dryer duct! We really appreciated both the careful, detailed service and everyone's friendly, professional attitudes. It's clear that Specialty chooses their employees with care and it seems the company treats their employees with respect. We're very satisfied with the AC system and service we purchased from Specialty Heating & Cooling, and would recommend them enthusiastically to friends, family and anyone else looking for respectful, knowledgable and friendly HVAC service.

I am not sure why issues with home systems always seem to happen on weekends or long holidays--but…read morethat's usually when something stops working. At the same time, we are all talking about rising costs and how we're paying more than twice what we used to just a couple of years ago. Companies like Specialty Heating & Cooling are contributing to this problem with pricing practices that, in my view, take advantage of customers. Last week, I noticed an unusual noise coming from our furnace. I had a good idea of what it might be, as I dealt with the same issue when we lived in a different home. I called Specialty Heating & Cooling and scheduled an appointment. The technician arrived on time, and within five minutes, the diagnostics confirmed exactly what I suspected. That's when I was told there was a $189 diagnostic fee--something no one had mentioned when I scheduled the visit. I paid it, but I made it clear that this had not been disclosed. The technician said he would call after the Thanksgiving weekend with a repair estimate. On Monday, he contacted me and asked for my email. When I requested the total cost of the repair, the quote was $1,186.43. I asked for an explanation of how they justified charging nearly $1,200 for a part that retails for about $142, installs with three screws, and takes less than 30 minutes to replace. Unfortunately, no clear explanation was provided. If their quote had been anywhere near reasonable--say, up to $500--I would have approved the repair immediately. I spent a total of 15 minutes removing and reinstalling that part. The entire process required removing and replacing only three 1/4-inch screws. Given how quick and simple the job was, I'm struggling to understand why the charge was so high. This level of work does not justify the price that I was quoted. However, at this price, I strongly suggest exploring alternatives before calling Specialty Heating & Cooling, unless you're comfortable paying far more than what the job is worth.

We had The Heating Specialist install an AC unit in June and could not be happier. Alex and Nick…read morewere amazing on the install, super knowledgeable and easy to work with. Price was very competitive. We had them install our furnace a number of years ago, would definitely recommend.

This team is fantastic! We bought an original Rummer in SW Portland. The boiler system did not…read morework. The beauty of Rummers is that they have radiant heat floors. The Heating Specialists, so we discovered are Rummer experts and came to the rescue. Thomas came out to take a look to provide a quote. The boiler was installed and our home turned into a magically warm and cozy place to live. The heated floors are amazing. I highly recommend The Heating Specialists. High Quality company in every way.

I'm an old man and was having trouble with my thermostat from the system that Comfort Solutions…read moreHeating & Cooling installed. Elliot came out and helped me figure it out, set it up so it's easy for me to use with a big smile. I would highly recommend this company to anyone who needs heating and air-conditioning services.

Same experience as Bill M. High-priced quote for simply disconnecting a gas line (with shut-off…read morevalve already in place) and capping it and possibly taking down radiant heater. Wanted $400 for 15-20 minutes work for two guys and $200 just for one guy to disconnect the line and nothing more. Was told that it was a good deal because normally they'd charge $600! Receptionist got snippy when I asked questions about how they arrived at that price and when I suggested that the hourly rate ($130/hr per person) for either option would be cheaper than the flat rate they quoted, including travel time since it would only take an hour to an hour and 15 minutes tops. (And BTW, she didn't even ask me my exact address). Told me they have other customers that want to use them. Another way of saying "we don't need your business." Agreed. You might agree, too. Good luck!

I put in a service request late on a Friday night, trying to get my AC back up before the heat wave…read moreon a Sun/Mon... John replied Saturday AM saying he could be here by 2PM that same day, he showed up and in about an hour he was on his way out. Everything works as it should. I highly recommend him.

I met with a number of HVAC contractors. Some for repairs, and others for system replacement. I…read morewanted to get this project done, but I just wasn't getting a good vibe from the people I met. I saw Absolute Temp Control, they had good reviews, so I gave them a call. I met with John and told him what I was looking for. We went over the pros and cons of various system configurations. I went with a high efficiency system that had a great rebate incentive. Not only did they do an excellent install with great equipment, but he saved me some money. I too would highly recommend ATC to anyone who likes exceptional work, without the BS. It took a while to find somebody with integrity, honesty and a great work ethic, but it was worth the wait. Thanks Again!