I was referred to Defiant Customs at the exact right moment when my SUV was having some serious…read moreissues. I had an idea that my vehicle needed a wheel bearing and other things, so after a great recommendation I decided to contact them. Sometimes the stars do indeed align:) Ray was amazing. I dropped off my suv the night before, and was promptly contacted with the diagnosis the next day. There were no surprises, the diagnosis was what I was expecting. It was a significant amount of work and I was given an excellent price. Their customer service is fantastic and they don't play around with your time. They've certainly gained a customer for life. I highly recommend this mechanic.

The only shop I'd trust in Richmond! Everyone is so kind and knowledgeable and they always make me…read morefeel welcomed and assured my bike is in good hands. Can't recommend them enough! Got my bike in right away and back to me super quick.

If you want to buy a two wheeled vehicle ( or 3 or 4), you need to start here, please…read more I randomly visited to kill some time recently and met some wonderful people who happened to be in sales (rare). Maddie, Wes, and Devin were so welcoming and informative and personable that I spent at least an hour with them as I investigated the ownership of a gas powered scooter. Granted, I was one of 2 customers in the building at the time, but the Team acted as if I was their only concern of the day! I'll keep you informed about whether I buy the machine.....

I would never recommend Honda House to anyone. It was the worst service I have ever had…read more They gave me a quote for one number, and when I asked multiple times to confirm, they said it was final. I get to the store and suddenly there is a registration fee. Then, going through the bill together after I paid, it turns out I was charged that registration fee twice. When I pointed it out, they changed their answer and said it was a tax fee, which I had also already paid. On top of that, I told them four days in advance that I needed a fast pickup and asked them to have everything ready. They said, "No problem, we can do it in 15 minutes." I get there and it takes two hours, so I had to leave and come back. Horrible service.

We were looking for a go-kart for our granddaughter's birthday and they were not only able to sell…read moreus one but they delivered it the same day . Check them out and you won't be disappointed, the whole staff from start to finish was so helpful and polite.

Rob and his team are fantastic. Very knowledgeable and made sure we understood all of our options…read moreto ensure we made the best decision.

Electric RVA is the kind of shop I'd recommend to anyone without hesitation. They're prompt,…read moreknowledgeable, easy to work with, and they've always treated me well. The staff are all riders from different backgrounds, and it shows in the way they troubleshoot, explain things, and actually understand these bikes. They've helped me replace and install a controller, do belt swaps, troubleshoot battery issues, and gave me solid maintenance advice for keeping the bike in good shape. Turnarounds have been quick, communication has been great, and they've been willing to work with me when I needed some flexibility. I've never felt steered wrong by them. Great shop, great people, and a real asset to the local e-bike and motorcycle community.

This place is a rip off. Dropped off an electric scooter for repair which after speaking to the…read moretech on the phone got me back a quote which would cost just as much as a new scooter. I declined and came to pick up the scooter. They claimed "after speaking to you we ordered the parts" which mind you I declined the service. They charged me $75 for my scooter to essentially sit there because they "ordered the parts". I pushed back so they charged me just over $50 which is still a total rip off because they did nothing. Be leery of this place...

Amazing service! Good quality and beautful bike. I love my bike! Thank you for the kind workers and…read moreall the help.

This store is a treasure! They had my dream bike in stock and allowed me to test ride it before…read moretaking it home. The entire staff was friendly and helpful. Even with allll the accessories I had to have, I believe the pricing was very fair and the service was outstanding. I believe this is a rare place in Richmond that makes customers feel like they're a member of a community rather than just another retail number.

Excellent shop. Everything from basic service work to fully custom bikes; if you want it done right…read morevisit Mike and his team.

I have gone back and forth on whether I should leave this review because the work appears to be…read moreokay. But, after much frustration and inner searching I have decided to post this in the hopes someone reads this and doesn't make the same mistake I did. The first service I got from this shop was a rear tire that took them nearly two weeks to install. I foolishly gave them the benefit of the doubt for a more serious service. For nearly two months my bike sat in their shop losing out on the last few weeks of the riding season. All communication I had to engage. Daily calls being told that I would receive a call back, never happened. Finally started calling them back after waiting, still no solid answers on price or ETA. Finally after weeks and weeks of waiting I got the call that my bike would be ready, for $1100 MORE than my $900 deposit. I was told that I needed a new rear tire and they already installed it, when did they inform me? Not until after it had been mounted, oh and it was a Pirelli that is much more expensive than the Dunlop I had installed. When I inquired why they mounted such an expensive tire without asking me I was told "We knew that you wanted to get back on the road and the Dunlop was back ordered." Checked online tire retailers and the more affordable Dunlop was in stock at all of the major suppliers. I was itching to get back on the road and didn't want my bike to spend a second longer in this shop so I took the hit on the tire and kept it moving. TL;DR: Do not bring your bike to this shop if you value your time or money. Waited nearly 2 months. Charged $2000 for a rear tire, chain clean, and a clutch slave cylinder replacement.