I was stuck in a remote area which I was very unfamiliar with. Flat tire and super cold, I was fortunate enough to get both JoAnn and Jacob on the phone. Super nice people and they handled everything expeditiously. Should you need services when you're in this neck of the woods - def reach out to McCoys 10/10 - recommend read more

Highly recommend. The driver was prompt and courteous. Equipment was in good condition. Fortunately they were not very busy, and I was only 10 miles from their location. He showed up within 15 minutes, loaded the car quickly. AAA covered the tow. Thank you McCoy towing! read more

The driver from McCoy just left and he was SO helpful. He arrived well in advance of when they said he would. He was very efficient, offered some additional advice about my car problem, and was so kind, even as he had to kneel in the frozen slush. It's great that he did his job well, and even better that he did it with a great attitude and kindness. Thank you!! read more

What a joke!!! If I could give zero stars I would. Called AAA and they dispatched McCoy out, what was suppose to be 1-2 hours, 7 hours later the guy finally gets here. I think the only reason was that they had to send another guy which actually got out here quickly and took the time to read the manual and do the job correctly. Kuddos to you but will avoid McCoy at all costs read more

The company did pay the full damage amount. Upgrading to 2 stars since they took responsibility.

This family owned business is great. Even during the Covid-19. They're always there for my mom and I. Highly recommend.

Zack saved me at 4am on the freeway when I got hit with a really bad flat tire. Friendliest and most helpful driver I've ever met. Thank you!!! read more

I will never go back there again. Absolutely no one has any idea what was going on. I called them telling them I was coming with the junk yard who was buying my car- so they would know to have it ready. Instead when I got there I was told that my car was BLOCKED IN and they wouldn't be able to get it out for a couple days. Finally when I was able to get it, they asked for an hour advance so they can have the car out for me. When I arrived my car was no where in sight still in the back of the shop. No one seemed to care about how rude or inconvenient it was. Do not go there if you want anything done in a polite and timely fashion. read more

ZACH IS AMAZING! He JUST serviced my vehicle (switched my flat tire to my spare tire), I originally had a claim filed with another company at 5:23pm and every hour that I called they stated that the driver was 45min away, after canceling my claim with them at 9pm...the tow truck driver called me and was very rude and unpleasant. We placed another claim with your company and believe me not Zach got here in less than 30min. I was very upset from the previous tow truck driver but from Zach's initial call letting me know he's outside to his great conversation and energy in person....he definitely made my night! He finished the job in less than 5min and I know it's a Sunday night and everyone's tired.... but Zach still presented himself in a professional and pleasant manner ! From now on I will request your company and ask for Zach if I can. He's a great guy and has remarkable customer service skills! I know how hard the day can be but he kept a smile and that's all I needed to make my day go from horrible to great. THANK YOU ZACH! (I apologize if I misspelled your name) YOU ARE AN AMAZING PERSON! read more

My husband's car broke down at work. I called our roadside assistance and this is the company that was sent by them. My husband was running late to get back to his car because he got delayed at a rail yard. He is a truck driver and this is not uncommon. The dispatcher at McCoy was a huge Jack*$#! about it. He called us a headache and was in the midst of refusing us service when I offered to go pick up my husband myself if they would just at least go get the car. And then to top it all off, McCoy themselves messed it all up because they didn't give their tow driver the full address of where the vehicle was and he went to the wrong place. So after all that and when I'm already on my way to get my husband (who is 40 miles away), the tow driver finally got there and by this time my husband was back to his car anyway! I'm not complaining about the driver at all, he was great. But whatever you do, if Jake answers the phone just hang up and call a different company. read more

My boyfriend's car broke down near a mall, and wouldn't start. He tried jumping it and various other things, but ended up needing to get it towed at about 10 pm. They estimated a 2 hour wait, which seemed like a long time given it was 10 degrees outside and a car that won't turn on also doesn't have heat. He was freezing and I ended up driving over so he could at least wait in my car. The wait time kept being extended over and over, and by 3 am we were really frustrated. Around 7 am he asked to switch towing companies and called them to make sure they were coming. They were there within about an hour. So, it seemed pretty ridiculous how long McCoy's tow truck was taking to arrive. The roads weren't great, but we had a feeling the driver just towed a bunch of other people and the ETA was always going to be wildly incorrect. It's ridiculous to make someone wait that amount of time for a tow truck, especially when it was so cold. If they didn't have a driver available or couldn't get there for another 10 or so hours, they should have said that!! Not pretended they were going to show up and then make us wait from 10 pm to 7 am without coming. read more

I called Ford Roadside Assistance and they hired McKoy towing to tow my car. They decided to add on a bunch of fee's that Roadside assistance did not tell me about. Now they are holding my car Ransom for $136 over the roadside cost and refuse to give my car back. I never hired them Roadside did. Terrible company scamming people out of money as a 3rd party service. Shame on them! read more

Jeff was a very prompt and pleasant person to deal with. Helped me diagnose my problem, then towed my broken down car to the mechanic place. Would highly recommend! read more

We broke down on the side of the road in Braidwood Sunday night. Our truck had a fuel pump issue that has been ongoing and we knew we needed to be towed to our family mechanic in Brookfield, Il, also where we live. We are AAA members and we were NOT impressed with their customer service. After 3 hours of getting jerked around by AAA we were FINALLY contacted by a nice lady from McCoy. She informed us to be patient and they were on the way. As you can imagine, after being on the side of a two lane highway in the middle of nowhere my wife was extremely agitated and upset. Driver Drew showed up and had the truck on his flatbed in minutes. His skills and professionalism were unmatched. He drove us to our mechanic which is near our home and was a very reassuring presence and my wife's worries evaporated. We CANNOT recommend McCoy Auto enough. Thanks again to Drew for his hard work and dedication and professionalism. It will never be forgotten. read more

I broke down late at night. We are new in the area so I had no idea who to call. Luckily I called the right people! They took it back to their repair shop and called me several times to keep me updated. They even worked within my budget and told me what else needed to be done in the near future. Definitely would recommend! read more

My roadside assistance program sent McCoy Services to tow my car, and I couldn't have asked for a better experience. The driver was prompt and friendly and got my car safely to the dealer after dropping me off at the car rental place before they closed. We were on a tight deadline and he made sure I made it. Would highly recommend! read more

It was a McCoy flatbed that ran me off the road today... Only to be followed by him swerving into more traffic, and not staying in his own lane. I will never use this service,mostly because I'm positive that the driver was drunk. read more

Called here at random from seeing the trucks and we COULD NOT BE HAPPIER with their service! They had to pick up a truck from Elgin and bring it back to Minooka. The time was excellent the price was right and the office staff was wonderful and so accommodating! The driver was super nice and it went off without a hitch I HIGHLY RECOMMEND THEM AND WE WILL BE CALLING THEM AGAIN!!!!!!! read more

We were visiting relatives in another city and my pickup developed a major leak in a power steering fluid line. I needed to have my pickup towed to a repair shop. AAA sent a tow truck from McCoy Services and I decided to use their repair shop. The tow truck arrived when AAA said it would. By mid afternoon, my truck was fixed and we were on our way home without having to rent a car. Everyone at McCoy's was very friendly and helpful, and the cost of repairs was reasonable. If we lived in Channahon, I would use McCoy Services for all my auto and truck repairs. read more

Highly recommended! My daughter had a blowout on I80. They got my daughters blowout fixed with a new tire and her back on the road fast. Very Professional! read more

AAA just sent a guy from McCoy to change my tire and he could not have been more friendly and professional. Really, he made a stressful situation so much easier. Along with quickly dealing with the tire issue he wanted to make sure I was safe and had a plan for getting a replacement tire. Great service. read more

If I could give this place 0 stars I totally would. I don't even use this app but decided to just so that people can know about this place. My fiancé and I used this company about two months ago to get a tow to my shop that I work at when her car broke down during the middle of the work day. My fiancé as told a time that they would be arriving and she waited outside of her work for almost two hours before giving up and telling me that she had to get ready for a funeral we were heading to shortly after work. I had called several times and each time they said "ohh the driver is about to arrive now" well guess what they said that an hour and a half ago too. Finally against all my better judgement I called my fiancé and said just leave the car. Take pictures of the car before you leave and then hopefully I'll be here when it gets here. We called it in around 11:30am and by the time I got off at 4:00pm it still hadn't even gotten picked up yet. All the while they have been saying the driver is about to be there. Finally frustrated I call and say your driver is going to need to just park it in front of my work and leave the keys with a co worker. I come back the next morning to find that my car is not where I told them to leave it but instead on the opposite side of the neighboring business with a gigantic scratch in the front bumper. I now have to ask 5 of my coworkers to help push the thing across 2 parking lots to get it into the shop. I tried calling maybe 5 different times to speak to management and each time was told that the manager would call me back later that day. I work mon-Saturday and cannot go there in person on my regular schedule because they are closed sundays. I've thought about taking them to court since I have time dated pictures to prove my case. Absolutely the worst service I have ever had anywhere. Employees on the phone were blatantly rude. Clearly dishonest drivers, and shady management. Never again will I ever let this tow company near a car of mine or someone whom I love read more

I called AAA for service and got McCoy. On a busy snow day they came within 90 minutes. They were courteous and friendly. They quickly got me out and I was on my way. I have no complaints. read more

Wow! This review is specifically for Jeff from McCoy Towing Services. If I could give ten stars, I would. Jeff was kind, caring, and patient with us during a very stressful time. He was more patient and understanding of our safety concerns than the POLICE OFFICER who responded to us. Our car was stranded on a very dangerous, ice covered road blocking a lane of traffic. Jeff who was not from the area was determined to find us and did so in such a timely manner. I am truly blown away by his kindness and patience. His assistance tonight was a blessing and truly made a bad situation much better. McCoy Towing Services is blessed to have such an amazing driver. I will be telling every one I know about your services. Thank you, Jeff! read more

Great reliable service. I trust them with my cars. Friendly home town service. I have been using them since I started driving 37 years ago and my father many years prior to me. read more

I have had good service from these guys two or three times. They have been nice, polite and honest. Their prices were reasonable. Service is quick. Im an AAA member and when I need emergency service this is one of their contracted companies. I am going to start going here for routine maintenance, oil changes, etc. read more

Very happy with the service. My car broke down and so I called AAA for a tow to the repair shop. The guy had arrived sooner than expected, even after they had called to let me know that he would arrive a little bit late due to a previous call. When the guy showed up he was very courteous and helpful. He really seemed concerned, something I needed after a very stressful morning. read more

Jake was an amazing guy! Had a tire go flat on the interstate and this man hooked me up. Stayed up late to fix the tire for me. Super great customer service and was very kind. Great shop and great service. Definitely worth checking out. -BW read more

Last week my car and I crossed paths with a tire eating pothole on I55 (watch out crossing railroad bridge north of River Road). Fortunately, I had AAA and they dispatched McCoy's! The tow guy was a rock star dealing with truckers and me who knows nothing about his car. After a quick tow to their repair garage the owner already had the replacement tire in route and within 45 minutes I was back on the road - thank you!! read more

Very slow service. I called and they said it would be 1 hours then i called back after a hour and they said they picked another car up and that it would be 30mins.... how is that fair??? It's going on 3 hours . Still no tow truck. Shitty service read more

I'd also give negative stars if I could. I had requested a AAA tow, this was the company that was chosen. It literally took over 3 hours for them to get there from the time of the original call, Then, when attempting to load my show quality Challenger on to the bed, the right rear wheel was 3/4 over the edge. I asked the driver, nicely, 3 times to please realign the bed with the car. The first two times he tried reassuring me the car would go on the truck. I tried explaining that I didn't want the tires and/or rims scuffed nor the car dragged over, and after the third time asking to realign the bed he said that if he had to realign the truck he was leaving. I told him to leave if he couldn't treat the car the way I wanted. As he turned out of my driveway, he put his right rear wheels over the edge of my culvert, bent it, gouged my driveway for about two feet with the truck bed, and broke the reflector marking the edge. When my insurance agent called the company to find out what the issue was, the driver said that I told him to drive in my grass... REALLY? My agent said that the owner was standing by his guy. I wouldn't recommend this company to anyone... stay away! read more

Not good. Had a rubbing noise from a rear tire. He drove it for a min and then quoted $800 for brakes & a Bearing. $500 for just the bearing stating the part costs $300. No, they cost $50. It was just a warped rotor, no brake or bearing issues. Will never go back. read more

I communicated with the provider at State Farm as well as a representative from the tow company that I needed a flat changed to my spare as well as a tow simply because I was not in an area safe for the worker to change out the tire. He was about to leave after the tow and I said I needed the flat change and he said he had no idea about that and would need to get paid for it. I tried to explain that I discussed on the phone with two people that I needed a flat changed as well as a tow just for his safety and he kept cutting me off mid-explaining and proceeded to change the flat while making eye rolls at his partner, who was smoking, and finally I confronted him about his attitude and he said well he didn't like my attitude. I said all I needed to do was explain to him my side of the story and it's a shame there was a miscommunication to him. He ignored me and never spoke another word. He was very rough in handling my spare tire and when he finished he left without a word, which didn't give me the chance to show him how low the spare was and that he should have filled it up with some air. I expect much better service, communication, and attitude in the future or else I'll find another provider for my roadside assistance. read more

STAY AWAY FROM THIS THIS COMPANY. AAA called McCoys to jump my battery. I was standing next to the car when the service person tried to jump the battery. After turning the ignition off he asked if I heard that sound. It was a sizzling sound in the front of the car. He said I didn't have a battery problem I had an electrical problem. He was right--the whole electrical system was burned up! Multiple calls to the ower and people at McCoys....no response ever. When AAA called on my behalf they claimed no responsibility. Learn from my experience and NEVER have anything to do with this company. read more

Very help full in my time of need I was stranded while I was on a road trip brought me a car continued my road trip came back 4 days later, my car was ready dropped of the car they let me use made it home very great full read more

This place is a joke.i had my car towed my them. Involuntarily (arrest tow) on a Saturday night around 730. So Monday I go to pick up my car, first of all the bill was 415$ to get it out and second of all, the scumbag tow truck driver stole 150$ out of my car! And they refuse to compensate for any of it! I do not recommend this place to anyone!!! read more