This location n e v e r gets my order right. When you say they got it wrong they ask you for your receipt as if you ordered your own stuff wrong. It's like they don't believe you then take forever to remake it. read more

This place was fast and just as you would expect a McDonald's to be. the Fries were done just right and my order came out the way I requested it. They did good. read more

McDonalds - Very clean and nice sitting and eating area - Fast Food Near Me - Bakersfield, California

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horrible horrible horrible they never get anything right. Every time i order with my mobile app and use my free points they never get it right and i never get my free item. Do not go here read more

Order a couple of meals and they had me wait. We waited about 10 minutes. When the food came they forgot to give me one of my meals. I also asked for unsweetened iced tea and when I got home the iced tea was sweet. I feel like they just make things fast without even checking twice. read more

I ordered at the kiosk. The first problem was that the kiosk didn't print a receipt, even though I asked for one. I am always worried when I don't have a receipt, because what if I have a problem with my order? We have given our lives and control over to the corporations, can't I just have a receipt lol. The second problem was that they didn't bring my food over, even though I entered a table/locator number at the kiosk. They just called my order number and left the food at the front counter. I waited it out and they eventually brought my food over. The food was great, but from my experience ordering at the kiosk, this location probably has service issues. read more

This is actually the cleaness McDonald's location I been too. Love the feel when you walk in. Also, they always have flowers on the tables, that's got to be my favorite thing. Plus the music is always playing and it hardly noisy.. read more

McDonalds - Love this touch of beauty on the McDonald's table - Fast Food Near Me - Bakersfield, California

Talk about RUDE customer service ! First things first if I am paying for food I expect exceptional customer service and sadly this McDonald's lacks customer service AND there workers are extremely rude ! If you don't like flipping burgers then go to school no need to take your anger out on us customers were just trying to get a meal and go about our day ! read more

This restaurant is located off the freeway Hwy 99, We saw the billboard that said the exit and that they had clean restrooms. For a McDonald's to be so clean including the restrooms with a super friendly staff I had to comment on it. During Covid everything has been shut down especially places with restrooms. They were fast, friendly and McDonald's was just as I expected it to be amazing! It was a nice pit stop to break up our trip. read more

They thew my bag wIth my food in my car and quickly shut the window and i came back around and asked why did you thew that at me She said i will go get my Manager. I be right back so i was waiting and they said that one my employees did not throw that back at you she told me and i said yes did I told them also if your going be like and your Employees then I'm going to a different restaurant you should be fired you're rude and Be taught discipline read more

Very great customer service. The freezie machine wasn't working so the Manager Margaret had gave me a shake which was nice of her, she didn't even charge me the difference. I would definitely be coming back to this McDonalds!! read more

Maybe I caught them on a bad day or a bad time, but I came away thinking this was the WORST McDonald's I had ever been to. Yikes. First off, they had one - and only one - person working their three registers (with four people in line), and she looked like she'd rather be anywhere but there. Passive, bored, not engaging whatsoever, and (no offense) just not very bright. Not the type of person that should be the "face" of your establishment. Manager ignored one worker that acknowledged me when I asked if another register could be opened. Nice! And the only reason I waited 5+ minutes in line to order from her was because the "self-serve" kiosks weren't working. Even if they did, there were no "number tents" that would have corresponded to my order. Finally, after ordering, I found that there was 1) no ice in either of their drink machines 2) no lids for drinks and 3) no ketchup in their dispensers. Waited for my food, only to find the fries cold. At this point, I just scarfed them down and got the hell out. At least by then they had drink lids. Yay! I'm shocked there are so many good reviews for this place. Poorly managed and in need of serious corporate assistance to right the ship. Bad. read more

Nice, clean McDonald's, and right off the freeway! Extremely convenient and was the classiest McDonald's I have ever been to. The detail that this location puts into their decoration is amazing and I've never seen any McDonald's do this. They had store bought salt and pepper shakers on each table along with fresh cut flowers in vases with water. Each table was freshly wiped down and clean, and they even had an interactive table for children to play at. In addition, they had self serve kiosks in the event the lines were too long so you can order at 2-3 kiosks! The fries were fresh and so were the chicken nuggets (my go-to!). The only downside to this location is that the restrooms were not as clean as I had hoped. They could really upgrade the bathroom. There was also one stall out of commission and they only covered the seat with a yellow caution sign, but the door was completely open. Didn't look very nice. Other than that, plentiful parking and convenient location. read more

This McDonald's location is absolutely the BEST! We live in Los Angeles & only visit this location when traveling north. We were serviced by Amber & Stephanie who provided my family with exceptional treatment. All the employees are friendly & professional. What makes this location unique are the fresh flowers always placed on each table ;) Great job to the leadership team for investing in your excellent staff & maintaining the beautiful environment of your restaurant! There is NO other location as pleasant as yours!!! read more

I always order my food from the mobile app never really have a problem well today must have been the day so I was outside waiting for my food and order never went through got down showing the manager on my phone what I ordered and asked if they can just charge me there was not asking for nothing free was not asking for no discounts just to be able to honor what I had ordered on my phone and this so-called manager's answer was well we're not in charge of the app so we can't do nothing about it. So I asked her if she was the store manager and she said I'm one of the managers I said well can I speak to your store manager to ask why you're only responses I'm not in charge of the app and not offer any kind of solution I reiterated that I did not want to discount I just wanted the food that I've been waiting for. Well here comes the supposedly store with a I don't care attitude, McDonald's can you please train your managers to come up with solutions when your so-called mobile app has an issue they are completely lost and don't know what to do! I asked for the manager's card and she gave me a puzzle look like she did not know what a business card was? Can you guys please do something about your manager is not having no kind of knowledge of what to do when there is a mobile order problem thank you. read more

Stopped by to buy the kids the happy meal toy "teenie beanie boo's" and I was so impressed by the cleanliness of the restaurant that I decided to order and dine in! Staff is friendly. Got my order super fast! read more

McDonalds - Kiddos love these teenie beanie boo's! - Fast Food Near Me - Bakersfield, California

Whenever you come into a McDonald's that's in the Latino community you get the worst service. waited almost 30 minutes for my meal and they got it wrong manager did not do anything to help. Never coming back here these people are freaking untrained unprofessional and pretty much useless McDonald's close this location down until you get it together. read more

Make sure if the employee at the drive thru window ask for your food bag back to ask for ketchup again.. I was at least given my full order but originally asked for ketchup and then got asked for the bag which had the ketchup to only be given at the end a different bag without ketchup! That's messed up!! read more

Don't even think about using the mobile order at this location, no employees know how to use it. Drive thru pick up apparently doesn't show up on their registers. read more

I went there for some fries and a coke and my fries were cold and nasty very disappointed

You can't really say anything bad about McDonald's. The food is great value and tasty. I haven't tried to create my burger yet but will soon . I love the chocolate chip frappe. That is my favorite with all the chocolate chips at the bottom it's the best. I haven't had a bad experience yet. The staff in the drive thru are very nice and friendly. read more

I'm about to assume my ultimate form because these bastards don't serve lunch until 11:00am on the weekend, whereas during the week they begin @ 10:30 (which I was aware of). I ask the dude at the drive-thru order screen "how are your customers supposed to know that your lunch hours change on the weekend?" This little exploitive told me" it's been that way for years". I'm trying to figure out how this is relevant when they serve breakfast all damn day now? Now I'm sitting in the parking lot waiting until 11:00... If you're going to emulate Jack in the Box, do so thoroughly. read more

This is the second time this location has 'blown me off' regarding the highly advertised 'Get your Food in 60 seconds- Monday-Friday from 12 Noon - 1pm' promotion. It took more than four (4) minutes for me to move up in line after paying, much less receive my food. When I asked at the delivery window, I was told 'Oh, we're not doing that today...' yet more than five (5) signs/banners were displayed indicating that they WERE doing the promotion today. I went in to discuss the problem with the Manager, and he looked at me like he didn't understand English, no comment, no apology, no nothing. Food Quality was ok (Typical McDonald's) , but the service is HORRIBLE! read more

I live by this McDonald's so I go here a lot. If I told you where a McDonald's was id say just drive to the McDonald's off panama next to the gas station they'll give you better service ive went here many time and they're often rude and I've been double charged because a girl was high and didn't ask for help. I just disputed the charge on my card. And the last time I've gone I got fries and a drink and the fries has random pieces of cheese and lettuce in it. This place disgust me. they need better management whoevers running this McDonald's is running a shit show. Driving to the other McDonald's off Panama is worth it rather than going to this one. read more

How greedy can an establishment be to try to steal money from you, refusing to refund the xtra money they charged you when they weren't supposed to. Time after time they continue to do this. My husband asked to please substitute meat for egg since he doesn't eat meat. Not only do they stay with the said meat patties but also charge him $4 xtra on top of that for 1 egg that he asked be added in substitution. It's so dang ill maddening and disgusting. Mc Donald's and your employee as well..you have got to do better. It's just sick! Btw it just happened this morning. read more

This McDonalds has one of the lowest ratings I've seen, now I know why. I went there yesterday and was treated very rudely by the chunky worker who took our order. When the food was ready she placed it on the counter, but she didn't call a number. When I tried to get her attention to ask if it was order 317, she refused to turn around. When I yelled "HELLO", she turned her head slightly to look at me. When I asked if this was order 317, she rolled her eyes and said "there's no one else standing here. It's obviously yours". There are too many fast food places to put up with rude workers like the McDonalds worker. Obviously the owner of this McDonalds doesn't care, that's why there are so many poor reviews. read more

Best healthy meal before they came out with there healthy menu is 2 plain hamburgers. Only order that if your really hungry and in a bind for fuel. People are nice as always read more

They gave the car in front of me my order and had them park to wait for the rest of their order while they were parked they went outside to get my order from there car and came back and handed it to me while we are in the middle of a pandemic. read more

Absolutely disgusting. Got a big Mac and started eating it. Only to find a black sludge in the sandwich all over the patty and lettuce and cheese. The sandwich was also tough and chewy, but that's nothing compared to finding that in there. read more

McDonalds - Fast Food Near Me - Bakersfield, California

Fucken idiots, slow service was waiting for 2 cookies and 2 sausage burritos 30mns until one of the workers came up to me asking "what are you waiting for" shitty shitty service read more

This has to be the cleanest McDonald's I have ever been to. The employees were super friendly. They had fresh flowers on the tables and salt and pepper shakers too. Went in for the Grand Mac and it was amazing! I would definitely come back again! read more

I'm still here and already had to tell them they got my order wrong. The first time was at the pay window because the amount sounded to short for what I ordered. She fixed the price and the order. We paid more for what we owed. As we went to pick up our food it was STILL wrong and we had got charged AGAIN! she wasn't very nice about it at all and blamed us for not ordering our food correctly. Horrible horrible horrible read more

Excellent customer service!!! We stopped here for coffee our kids spilled their drink and Christian replaced my nieces drink and Brent was quick to clean up. Thank you for excellent hospitality:) read more

Why does it say open 24 hours when they clearly aren't. There's nothing wrong with saying the truth of being able to be open 22 or 23!hours. it won't detour us from going to you. But just let us know when not to rely on y'all being open. That way we don't waist time, gas, and mileage. read more

Customer service was absolutely horrible I mean I suppose you cannot expect much from a McDonald's, however I tried to order the two for one special he said it was no longer going, yet my coworker earlier went and ordered the two for one, so whatever I ordered and then said I would like a large coke and he said they did not have coke, however the car who pulled up next to me in lane two ordered a coke, so again I moved on ordered a doctor pepper, two big mac's and 10 peice nuggets with bbq sauce, got to the window and asked for a third bbq sauce she tried to give me a ranch I mean hello I said bbq sauce, anyway got back to the office and well the big mac's absolute trash mine was cold the buns were dry and it tasted off, worst most horrible McDonald's ever from the garbage customer service to the trash food they served, absolutely do not go to this establishment even if you're hungry skip it and go to the next one just a couple miles away!!!! Then to add insult I called the store spoke with the manager Esmeralda who said to just bring in my receipt and they will refund my money, so I go in to the store and then they said in order to get a refund I had to bring in the old food so I not only wasted my time for lunch going to this establishment to then have horrible cold food with dry buns and nasty bad lettuce, then wasted more time going back to try and get a refund, and she did not even tell me on the phone to bring in the old food for a refund but it seems this was done intentionally, now that I am still hungry cause I did not eat the big mac and threw it out, i now have no more lunch time.... read more

One of the best Managed Mcd's I've ever been in! Props to the employees they are very courteous , friendly and professional . I can't stop talking about this place and it's employees GIVE IT A TRY read more

Rude manager I'm never coming here again I feel for the workers who are very nice and hard working but that manager ruins it for them

This place sucks, nuggets are always nappy and soggy. Employees are always rude af. I even got into it with the dumb manager there. And they always forget stuff on my order. ALWAYS. Don't come here just go to the mcdonalds on south h and Panama I rarely have problems going there. read more

I can not stop laughing because of how big of a joke this place was. Stopped here on a visit and they served the worst food I've ever had at a fast food joint. The fries were stale, salty, cold and there were a few that were wet lol The soda tasted funny and the burgers were dry and the cheese still had the plastic wrap. Get is together folks. And you guys want 15 an hour sheesh read more

order was complete specifically ordered ketchup along with my order and only received ONE ketchup LOL pathetic ONE ketchup is not enough for medium fries read more

I'm very upset with them because when I go to Mc Donald's for a McFlurry they disappoint me every time. It never fails and their service sucks. Their ice cream machine is ALWAYS down...As much money as they make, it should be fixed!!! I am just gonna go get a milk shake from sonic. read more