When it comes to fast food chains, I usually know what I'm getting so it's long as it's at least not far. There's no issues there. In this particular location that people really friendly and hard-working. The facilities are clean so I can't complain. I was working in the area and I wanted to try the new Big Arch or what the CEO refers to as their new product, haha. It came out quickly after ordering from the kiosk as expected. The burger was solid. read more

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Great customer service and I got the Saja Boys breakfast meal this morning! Very welcoming and very kind lady at the drive thru window. read more

McDonald's - Saja Boys Breakfast Meal - Fast Food Near Me - Benicia, California

Can't do half sprite half lemonade and when I ask why not rude kid gave me attitude. What possible reason is there to not mix two sodas. When I ask why he said "uhhh cause we can't." That is not an acceptable reason. read more

Food was good, but I later found out that this location does not offer free refills. Service was short-staffed, and several orders were missing items. The drive-through line was consistently long, so it was surprising that I couldn't get a refill until I find out no refills. The ambience was also dirty, and most staff were focused on fulfilling orders. A customer with children even had to clean their own table. For as nice as the building looks, the service and overall value were disappointing. read more

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About .25" thick and burnt. I know we have been conditioned not to expect much from McDonald's but this is ridiculous! Do better McDonald's. read more

McDonald's - A joke is what's in this photo - Fast Food Near Me - Benicia, California

Since McD has gone over to kiosk ordering this location has gone down in customer service, ease of kiosk use and cleanliness of seating area. The food is typical McDonald's but there is no other VALUE dining there. I have given this establishment multiple try again but it consistently has fallen short. Using the app is a chore as well. It is cumbersome and requires too many steps to get an order in and it is slow. read more

I don't know if it's all McDonald's franchise or now just this one, but they wanna charge you nearly a dollar for hot water. You know that tiny cup of hot water that used to be free? They said because it's like tea lol. Stingier than ever McDonald's. read more

Food and service was great but I think cleanliness can be improved in my opinion because some of the seats and part of the floor was dirty. read more

McDonald's - Fast Food Near Me - Benicia, California

Waited 20 mins for a large fry and 2 burgers and I didn't even get a large they gave me a medium this place is garbage.

Ordered two ice cream cones after dinner tonight. The woman made the smallest cones I've ever seen at a McDonalds!! She must have been the ice cream monitor! read more

I feel like this place really is not welcoming. No one says hello they are very involved with drive through. I am a visually impaired person so trying to order at a kiosk is not easy for me. Thankfully hubby was with me and he could do that for me. Based on other reviews the order can be wrong and fortunately for us our orders were correct. No one here really wants to interact with customers and it is very apparent. Might be best to go through the drive thru. read more

Thank you Elizabeth for being so friendly, organized, and being patient! We have 8 little picky kids in the family, and Elizabeth was so organized in putting the food order in correctly without me repeating myself. When I brought the food home to my suprise it was like how I ordered it! Elizabeth would be a great manager and great leader!! Thank you read more

Horrible & rude service. Food was not good. Inside was clean at least. Go to Vallejo for better McDonald's because Benicia ain't it.

By far the worst experience I've ever had. At McDonald's, kiosk didn't print my receipt so no one knew my ticket # i had to ask the staff 5-6 times for it , they ignored me and acted like they couldn't speak English ... canceled order because it took the food absolutely too long to come out . They created a ticket 25 min after the malfunction of the machine and by that time i had to leave for lunch ... they need to close this location down or hire new members read more

I get to work early and dine in at this McDonald's and I go in to order. I'm there place my order and 4-5 car get there food before I get mine. The problem is I ordered and I see the cars pull up and get their food before mine. I asked is it better to go through drive thru and then come in. She said probably then she said she was by herself. I placed order at 7:02 and received it at 7:10. 2 sausage McMuffins and a unsweetened lice tea lemonades. I know some Spanish and the b---h said I was complaining because my food was closed. She said it and the other lady came out to see who she was talking about. This my last time coming here read more

You guys need to improve to hire better employees that understand a freakin simple order! I ordered a McDouble Meal Deal, but didn't come with the McNuggets, and I came up to the counter to an employee my meal was supposed to come with McNuggets and she said no, it's either the McDouble or the McNuggets, this is not my first time ordering the Meal Deal. Noted I'm never coming to this McDonald ever again! Please hire some people that speaks decent English! read more

Totally understaffed and don't bring cash they won't serve you! Try a different location! read more

The service us good at the drive-up and the food quality us also goodUsing the app speeds up the visit since you pre-order; also you receive discounts! read more

I placed an order to take home which is 2 minutes away from this McDonald's, the fries were so old, they had to be have been under warmer for a long time, the Quarter Pounder Deluxe had no tomato or lettuce, the spicy nuggets for my grandson were "cold" and stale. This problem with their food happens 75% of the time, I'll never go here again, I have no faith in their service. read more

Nothing is ever available, even fries. I just went through the drive thru for an ice tea, all that is available besides beef. Manager should be fired! read more

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Great Staff greets me each morning for my Senior .53 cent coffee Very nice and friendly read more

Yelp sez your open, all the lights & digital menus are on; there were other people in line also confused. It's cool if you're closed for Christmas Eve, but maybe turn off the lights & menus; or put up a "closed" sign so that multiple confused people aren't waiting patiently for non existent service. This location sucks. Boo. read more

The food is of the highest quality and it tastes great. The service is top notch with friendly and helpful staff. The atmosphere is warm and welcoming there is a lunge area that is brightly lit and extremely well put together. read more

McDonald's - Fast Food Near Me - Benicia, California

It always super good and one time we came 5 minutes before lunch and I had to wait 5 mins because you for my food but it was super fresh and super crispy I love the chicken nuggets also when I ordered a cookie and was really gooey and nice so I recommend to go there. read more

Food is okay what you would expect from a Mc Donald's Forgotten food all the time if it was once or Twice but our family ordered food from the drive thru a lot Also they always have their phone off the hook so if you then wait to tell them the next time the manager will give you a horrible attitude and also they do not give receipts. She will ask for that as well when You explain to her you don't give receipts and you don't answer the phone because the phones off hook. I literally took my phone and tried to call it while I was sitting there and tell her look she then at that point help me with that order but told me for future I need to make sure that I got my receipt. I need it to make sure I got my receipt lol. Not I will talk to my employees and make sure that They are giving customers the receipts but now it's my responsibility not only to make sure my order is completed but that I need to make sure I got mine receipt. read more

Absolutely HORRIBLE customer service. They locked the lobby, told no one, didn't post a note on the door, just refused to open it to anyone and a customer inside opened the door, because they too were unsure of what was happening, and the lady with red hair yelled at him saying "don't open my door without my permission!!" Extremely rude. Then Proceeded to make comments, to her staff, out load , our "oh well they shouldn't even be in here. Someone opened the door and now these people get to wait". PUT A SIGN ON THE DOOR!!!! Horrible horrible experience! read more

went through drive through, explicitly asked for NO onions OR mustard, and there was a lot of onions and a huge dollop of mustard.

The lobby was filthy. Flies everywhere and no clean tables. No soda machine in the lobby so no refills here either. Even if you dine-in they will not refill your soda. Food was cold and old. read more

I will never order food from this McDonald's ever again. The burgers were salty, French fries were overly cooked and harder than a brick.

Stopped by Thurs and they were out of filet of fish sandwiches. What??? Lots of disappointed customers in our car, it's the only thing we all like on the menu. read more

If you want the most expensive McD's in the entire nation with cold, chewy fries, then this Benicia Golden Arches is your place. My wife and I ordered 2 Big Macs, 2 fries and 2 large shakes. Total was $27. We thought it was a mistake. Nope. In checking nationwide prices, we found their signboard to be nearly double the national average. Go to Nations across the street where $27 will get you fresh, quality food. read more

Well, I ordered using the mobile app and will never use it again. My order was completely completely wrong, I was charged for items I did not order, did not receive items I did, and those that I did receive were made incorrectly. The manager on duty did the best she could to correct the mistakes but she was clearly overwhelmed. read more

I usually go through the drive thru on my way to work, but this particular morning the drive thru line was long and we weren't in a rush so parking and ordering inside was the decision. When we came up to the counter, the male manager/assistant manager (he was wearing a grey polo shirt and sweater) assisted us. No greeting, just stared at us until we were ready to order. When he asked us what we wanted to drink, he spoke so fast that I couldn't understand what his question was, & he mumbled the question as well! Not sure if he would be the best choice for someone at the register. read more

I am very upset I was there recently and I witnessed some drink lids fall to the ground the young man who was working was picking them up to throw them away and his manager yelled at him and told him not to but he should stock them back with the other lids he responded by telling her they touch the ground and with everything going on with Covid it makes sense that the young man would throw them away that's what anyone would do I was so disturbed to see that management had yelled or gotten upset with him for throwing the lids away he did the right thing I don't understand why management would be telling this young man to restock lids that had touched the floor I think this young man deserves a raise and management should be spoken to read more

Normally this restaurant is consistently high quality. They seem to care, they are nice. Food quality is hit or miss. Like today. I ordered a sandwich and requested tomato for .50 and leaf lettuce .40 be added as an extra, because they are important to me. Here is a picture of my .40 lettuce as I was realizing it is almost non existent, and definitely not leaf but fragments of shredded. Three stars for inconsistent quality. One time I received a stale hard bun, so much so I brought it back. More times than not though it is pretty good, so I will continue to support this business. read more

McDonald's - a half eaten pizza on a wrapper - Fast Food Near Me - Benicia, California

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My absolute go to spot when mother nature's natural remedy is in my system. When I'm feeling very naughty with my diet I naturally open the door dash app. With the devil on my back, I point my fingers to my favs such as McDouble, 4 piece chicken nuggets, and small fries. I almost beg for forgiveness right before I make my door dash order because I know, my actions for consuming these awful and I mean awful meals make me smile in dark pleasure. read more

This place is TRASH! They ALWAYS run out of stuff especially ice cream for shakes or sundaes! It's not just every now and then it's Constantly all the time. You'd think after always running out of something you would order more! But I mean look at the management! The staff is rude on top of everything else! Very poor all the way around!!! read more

I honestly believe the staff here tries their hardest, they are super nice and very polite, but I swear that every time I order something, somethings amiss. Whether it be the wrong toy was given, or sauce, or item left out, whether there's a horde of nonstop cars coming through or I'm the only one, something always seems to be left out. Yes, you can drive around and tell them and they can fix the error, but that's too much to do for fast food. I would give them 2 stars, but like I said, the staff here truly is very nice. read more

The conception of "fast food" speaks for itself. Customers are not looking for a fancy meal. Fast food instead is associated primarily with speed and accessibility, affordable prices, accurate orders, and friendly customer service. We have visited this McDonald's probably 5 times now, usually to grab some road trippin' snacks (typically a coke or coffee, some chocolate chip cookies, and sometimes some nuggets or a McDouble.) Expectations for taste, service speed, and affordability have always been met. Unfortunately, we have had problems with professionalism and accuracy of our orders for the last 3 visits related to the chocolate chip cookies. In the first cookie incident, we paid, and as the girl was handing us our food at the second window, she informed us that oatmeal raisin had been substituted for 3 of our 4 chocolate chip cookies. Yuck. When we said we didn't like oatmeal raisin, we were told we could let them know at our next visit and get a couple free cookies. Sounds a little sketchy. I probably would have preferred a refund, an offer to make a fresh batch for us, or maybe just letting us know when we ordered that they were out of cookies. Ok, these things happen sometimes. No big deal. The next weekend, we were planning to go on a long road trip. We passed by here near the start of the trip, ordered maybe 20 nuggets, a few coffees, and 6 chocolate chip cookies. By the time we were on the road and ready to break out the cookies, we found they were all oatmeal. FUUUUU!!! Then again at our last visit, we ordered just 4 chocolate chip cookies, paid, and were waiting at the second window when the lady handed us our small bag. "We don't have enough chocolate chip, so I substituted some oatmeal raisin, ok?" ....... At this point, we were a little tired of this recurrent theme. "No, that's not ok. We didn't order that." .....awkward silence..... After sitting there for what seemed like a minute staring at each other, no solution was offered, so we finally just took the cookies and fed the oatmeal ones to our dog. This place hits many of the checkboxes for a good fast food experience, and we will probably still come here on occasion to grab a coffee or soda for the road, but the expectations for accuracy and customer service are not being met and are areas definitely needing improvement. read more

Just ordered the Double Bacon Smokehouse meal for $10.0. Opened the box and had a Big Mac!? Who pays 10 for a Big Mac? Oh I do apparently read more

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