This was one of the largest and cleanest McDonald's I have ever seen, located within a few feet of the 5 freeway. I commented to the McDonald's manager that her restaurant was very modern-looking, clean, and very nice. The manager, who was very friendly and polite, thanked me for the compliment. All of the employees here were very nice and helpful. Service overall was EXCELLENT! My family and I had egg McMuffins and a bagel, which were delicious and well prepared. read more

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Stopped in for a quick lunch and ordered the Filet-O-Fish sandwich with extra lettuce plus a medium fries. I was really disappointed by the portion sizes. The sandwich was tiny--basically the size of a slider--with just a few thin strips of shredded lettuce on top. For the price, it felt like a significant shrink from what I remembered. The medium fries came in a small white bag that looked more like a small or kids' size. When I politely pointed it out at the counter, the employee insisted it was a medium because "the bag has been stamped," which didn't address the obvious under-portioning. Overall, the food was fresh enough, but the value just wasn't there. This is the kind of experience that makes you think twice about returning. McDonald's, if you're listening--bring back the full-sized portions! read more

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this so called "manager" was basically super useless as can be tn!!!! charging for a side of "sweet n sour" sauce a xtra .25 cents is which super beyond ridiculous. a lil white girl took my order and charged me!!!!!!! i will take my business else where!!!!!!!! u get paid minimum wage, how disgusting behaviors. IF I COULD THEM A ZERO STAR I WOULD ASAP!!!!!!!!! read more

McDonald's - Ours foodie - Fast Food Near Me - Castaic, California

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quality and taste of the breakfast bagel sandwiches are good and fresh. service is always a winner even though they are usually busy being off the freeway. lots of parking for big trucks and others. parking lot is a bit dirty though the Large size OJ looks like a medium read more

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This is a large McDonalds with lots of seating and it even has an indoor playground. It is big and fun for the kids. The restrooms are large and clean and the people working here are very friendly and helpful. There is plenty of parking. read more

McDonald's - Playland! - Fast Food Near Me - Castaic, California

On our drive up north, we stopped here for a quick grab and go meal. Ordered our food and they forgot the chicken nuggets. Luckily the drive thru wasn't busy and went thru there had to wait for the nuggets. Customer service was blah! McDonald's is always a convenient stop on road trips! read more

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I got a Filet o Fish with about a teaspoon of tartar sauce off to one side leaking out, needless to say it was a very dry sandwich!!! With what you get paid now you think you could get the food right! read more

Why it says you guys open at 4am but no one answer even when I pull-up to the window the lady there doesn't even say if is close I wave my hands she ignores me... bad service Ps: this my second time and last time. read more

Stopped here for coffee and got super excited when we saw "cold brew" on the Coffee menu. When it was our turn, we ordered cold brew, and he said "iced coffee"? And we pointed him to the menu board and he said I don't see that button on my screen. "Cold Brew" or "Not!" read more

McDonald's - Coffee Menu - Fast Food Near Me - Castaic, California

Dirty, slow, inattentive. Every time I go there I later regret it. I rarely go to McDonald's but prefer to drive farther to any other one.

Very unorganized. I went to the drive thru when they where busy. They took 4 peoples order one one side while I was waiting in the other lane. I just watched people order with a line behind me with no response. read more

This place is in need of new management. One of the nicer McDonald's locations yet it's run horribly. Took 20 minutes for us to get our breakfast order and it's impossible to find an employee to speak to, they all hide in the kitchen. If the franchise owner reads this, hire new staff immediately! read more

Great location! We had tried to go to the one closer to Six Flags and it was completely packed so this was the next closest. Very nice service, very fast and the food was fresh made to order. The restaurant was clean and maintained with plenty of seating and easy parking. You simply can't beat the prices and kids consistently love their food. Great option in the area especially if you're headed to the theme park read more

Trash ass place would never go to this location the manger is stupid and doesn't know what size is what. I showed him a medium and he tried to say it was a large read more

The shrinkflation is wild here definitely try another McDonald's that hasn't changed their prices and portions lol At least there's discounts if you have the app. read more

McDonald's - Large fries - Fast Food Near Me - Castaic, California

From the order from the inside and not busy at all, I took him 27 minutes to get the food and still messed up the order. They're more worried about talking in Spanish in the back and worried about the drive- thru they're inside dining room is filthy. Their ketchup dispenser does not work. They don't offer condiments I don't know who owns this one, but maybe the owner should kind of pay attention to these reviews because McDonald's does take your ownership away if you don't abide by the guidelines. read more

Pretty good food, good vibes and overall good service and staff. one note is that the food took a long time.

Apparently they don't understand what extra means. Even after sending it back. And not even onions. This place is ridiculous. Can't even get a receipt out of the kiosk. No one responds to the help light. read more

McDonald's - Hamburger still missing onions, and all the extras I ordered. Even after sending them back. Apparently they can't understand the order. - Fast Food Near Me - Castaic, California

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Nothing like coming home off vacation and stopping by your local McDonalds to be disappointed. The girl on the intercom, was rushing us. We'd just pulled up to the screen and already stressing us out to order. Get our food, they didn't give me my Coke for one of My meals. We had to get out the car and get it. And they messed that up. Instead of giving my son the LARGE I paid for and ordered they gave me a medium I was so over it we just left. I live very close, when I got home, the fries were already petrified. You know, how cold and hard they get when you're cleaning your car and find them in the cracks! No joke. This isn't the first time the food and service has been horrid. I've tried to give them grace but they need to close this location. They do their very best to hide who the franchise owner is. read more

Trust the reviews cause I didn't. Service def don't care how they make it. Food was 3/10 wasn't cold read more

McDonald's - No sauce just one dry crispy chicken sandwich - Fast Food Near Me - Castaic, California

This is by far one of the filthiest & poorly run McDonald's I've ever been in. The only time we were even acknowledged at the register was when some young man asked if we were paying cash or card. Then he proceeded to ask us to pay at the kiosk. We were definitely put off. I mean McDonald's is McDonald's as far as the food goes but wut sets the franchises apart is the customer service & level of cleanliness. This location failed horribly in both areas (imo). Ugh... I was happiest walking out of the door and leaving this cesspool. Ugh!!! read more

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Wow, empty McDonald's with no line and no one at curbside pickup and yet we continued to wait for our Big Mac and fries. They have difficulty with the order pick up. Even when we showed her our number multiple times. Like they've never seen it before. The lady was very nice therefore 3 stars, but hella slow. The Big Mac was dry and the patty didn't seem fresh. The fries were hot though. read more

McDonald's - Fast Food Near Me - Castaic, California

Ooof, this location is a hot mess. It is located near popular locations that are utilized by schools (magic mountain, LA museums, etc) , and is along a very busy commute so you would think they would be equipped to handle heavy foot traffic. Completely not the case, We had over 100 people in our party, and everyone had to get in line to ORDER at one kiosk and then get into ANOTHER kiosk to pay. It was almost 3 hours before everyone had their food. We even tried calling ahead prior to the day to give them a heads up and no answer. Get your stuff together McDonalds. read more

I recently stopped by a McDonald's during a road trip and had a surprisingly good experience. The workers were exceptionally friendly and kind, which made the visit pleasant right from the start. Their positive attitude and prompt service really stood out. The food was generally good, though I did notice that my hamburgers had a bit too much salt for my liking. It wasn't a major issue, but it's something to keep in mind if you're sensitive to salt. Other than that, everything else was spot on. The fries were crispy, the drinks were refreshing, and the overall quality met my expectations. One thing to note is that I had to order from a kiosk as there was no one available to take orders at the counter. It was a bit different, but the kiosk was easy to use and efficient. I've seen some negative reviews about this location, but honestly, I didn't encounter any of the problems mentioned. It seems like they've made some significant improvements. The place was clean, and the service was efficient. If you're on a road trip and need a quick, reliable pitstop, I recommend giving this McDonald's a try. It offers a convenient and satisfying break from the road. The play structure is also open for children and kept very clean! read more

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Slow service. I came to this location and only ordered a mc chicken... took 25 minutes

large children's playground. The latte was bitter. many tables, large hall. the staff is friendly. read more

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Great Latte. Easy and fast. Employs so pretty There is a large playful children's room. read more

McDonald's - Latte - Fast Food Near Me - Castaic, California

So we stopped here for a quick snack on our way home to NorCal from SoCal. I walked up to the register and waited for someone to come and take my order. Several employees noticed me but paid no attention to me. Then a guy from behind the counter came to assist me. But he wouldn't take my order he walked me over to the kiosk and was showing me how to do it myself. I don't NEED to learn how to take my own order. So he showed me how to do it and then walked me over to the register so he could give me my change. This was absolutely ridiculous. We are getting farther and farther away from CUSTOMER SERVICE in our world. Thank you, but NO THANK YOU! If you don't want to take my order, another restaurant will. read more

One of the cleanest McDonalds I've visited. While I usually prefer more healthy options for food, I love the coffee! The coffee is always fresh and I've the flavor! The staff are always super kind, friendly and offer nicely arranged condiments on a tray for mobile order. That aspect of customer service is extremely rare for fast food restaurants. read more

McDonald's - Dining area - Fast Food Near Me - Castaic, California

I had an employee named Carlos at the drive thru yell at me to shut up with my music and being rude about it, could have asked politely I don't think I will be coming back not my first bad experience at this place, management has been rude before as well read more

This employee was one of the nicest employees there. She was so sweet and caring. I don't not know her/ his name but for coming here my first time she/he was amazing like the rest workers but she/he stood out to me. Probably one of my favorite workersss everrrr. Give her/him a raiseeee lovee herrrr/himmmm read more

Let me start by saying I have lived in Castaic since 2002 I live approximately 1.6 miles away from From McDonald's When my daughter was little, I used to always take her there to play by her whatever meal she desires. The service on the inside was amazing. The people are incredibly friendly and nice. Add to that professional. However, the drive-through morning crew are a whole different story They seem not to be related to the other crew For a very long time, I did not have the deluxe breakfast because it was my daughter's favorite and a number of times she could not finish it so I tried some of it. It was always good recently. I ordered that breakfast through the drive-through and I was not pleased First, the scrambled eggs look like they came out of a container and not really fresh and as soon as I tasted them, I spit it out, put it in a napkin and throw them in the trash It was horrible Just from looking at the sausage, I was so scared to try it The next time I ordered it, I asked for no sausage no eggs For some reason, I created a confusion in the kitchen, and it took them a long time to give me my order which made me late for work as soon as I started to open the bag, I noticed that they didn't even put the hashbrowns in the little bag, they just threw them on top of each other And there was no napkins however I have to drive to work. I don't wanna be late. Recently two days ago I ordered the same meal while I was ordering I was told the total will be $6.50 When I approach the window, the person standing there told me that it will be over eight dollars I was shocked I know it's only two dollars and some change difference, but why I told him you're the one that told me it's 650 he goes I know, but I didn't know that the price has changed. I said that is not my fault and he was so belligerent and rude. I told him to call his manager. The manager came in smiling and canceled the order and left and the person told me you can order something else. I looked at the time. I was too late for work after arguing with them and I didn't want to prolong it so I purchased the meal with the new price and left but the way I was treated was very disrespectful. The two dollars are not gonna break me no it's gonna make them rich but it's the wrong way to treat a customer that's been going there since 2002. Unbelievable what a horrible experience. I recommend no one to deal with the breakfast people at that location. Maybe other locations are nicer. Maybe the people are more friendly but this location this crew in the morning really rude and unprofessional. read more

Yup. I'm reviewing a McDonalds and yes, I am leaving 5 stars. We all know some McDonald's are better than others. This is absolutely one of the good ones. The buns are always fresh and the fries are always perfect. On top of that, they consistently provide excellent customer service. Even tonight on Christmas when they were slammed and trying to get home to their families, they handled it like pros with the same excellent service as always. They definitely provide better customer care than what you expect from any McDs. read more

This place is horrible as one of the few restaurants by freeway you would Think that would Be faster and get the people In the restaurant food before all drive thru and make everyone use the kiosk That arent even working. If you don't want workers then close the dining and only drive thru Now I know why it has a 1 star. One lady is waiting 30 min no food yet and we are waiting too. This is really. Pathetic. I would fire everyone in here the manager is just walking back and forth by the fries. We have now waited 30 mins for 3 plain burgers and fries. Really Only plus for this place is that surprisingly it's real clean inside. As much as they focus on cleaning they should give food quick I will be contacting the district manager. This is crap I've already got the complaint. I'm calling corporate read more

The wait time to receive our food was ridiculous. 30 minutes for 2 happy meals. Manager didn't even seem to really care. Several other customers were also complaining about the long wait time. One would think the food would have been hot or at least warmer than it was considering how long it took. read more

I would have given 5 stars but the automatic system was out of paper and no one seemed to be able to fix it. The tall black kid who is working there is very polite and helpful. He is hard working and courteous to help each customer. I over heard he is working and finishing his college. This is a nice and clean branch, the restroom is clean as well. And quite efficient in terms of serving and delivering the food. I am happy we discovered this nice branch on the way to Bay Area. read more

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27701 W Lake Hughes 11:10am was the most disgusting food. The fries were cold and soggy. The chicken sandwich was soggy bun, nothing on it but an old dried up piece of over battered cold chicken with a couple of sorry looking yellow dried up pickles on it. Save your $10 bucks. Go to Waba grill a block away and their dumplings and fresh grilled chicken taco for a total of $6.00. Fresh and healthy. read more

We stopped on the way to Long Beach for breakfast. The bathrooms were very clean. We ordered cheese egg. Biscuit and sausage egg McMuffins. We had to wait about ten minutes but everything was fresh and hot. The coffee was good too. read more

I am a regular customer and think they do a pretty good job. Usually go through the drive through and use the app. The staff are friendly. They tend to put to much ice in the drinks, so I order light ice. Hit or miss. The food is generally hot and properly made. I order my fries without salt so they are always hot and fresh, otherwise no guarantee. I prefer to salt my own fries anyway. I do think ordering inside is a mess. They have a counter but it is never manned. They want there customers to use the kiosks. I think this is what the world is coming to, so no use complaining about it. The inside staff is friendly and helpful, once you get their attention. I just remember that this is fast food and not a sit down restaurant. Go with the flow and you will have a nice experience. read more

The food came out cold for two fish fillets and an order of fries. I was told that to remake my sandwich it would take 20 minutes. Once I waited for approximately 15 minutes the manager (Andrea) states that I can have my refund because the oil is being changed. I was given a refund for one meal and not two. The place was disgusting and I will never visit this place and neither should you. This place needs to refund the managers and ownership and rebuild McDonald's brand to the standard it's been for many years. No ambiance just nasty. I have included pictures of this place. Ugh!!! read more

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