On our drive up north, we stopped here for a quick grab and go meal. Ordered our food and they forgot the chicken nuggets. Luckily the drive thru wasn't busy and went thru there had to wait for the nuggets. Customer service was blah! McDonald's is always a convenient stop on road trips! read more

See all

This place is in need of new management. One of the nicer McDonald's locations yet it's run horribly. Took 20 minutes for us to get our breakfast order and it's impossible to find an employee to speak to, they all hide in the kitchen. If the franchise owner reads this, hire new staff immediately! read more

Stopped here for coffee and got super excited when we saw "cold brew" on the Coffee menu. When it was our turn, we ordered cold brew, and he said "iced coffee"? And we pointed him to the menu board and he said I don't see that button on my screen. "Cold Brew" or "Not!" read more

McDonald's - Coffee Menu - Fast Food Near Me - Castaic, California

Very unorganized. I went to the drive thru when they where busy. They took 4 peoples order one one side while I was waiting in the other lane. I just watched people order with a line behind me with no response. read more

Great location! We had tried to go to the one closer to Six Flags and it was completely packed so this was the next closest. Very nice service, very fast and the food was fresh made to order. The restaurant was clean and maintained with plenty of seating and easy parking. You simply can't beat the prices and kids consistently love their food. Great option in the area especially if you're headed to the theme park read more

Pretty good food, good vibes and overall good service and staff. one note is that the food took a long time.

I come here maybe once a year, and each time I am reminded why I don't come more often. It's the most poorly run, dirtiest McDonald's I've ever seen. Bad service, confusing kiosk with incorrect instructions (and no one to help you)... where are the napkins? Where is the salt and pepper? Where is the sugar for the coffee? Get in line and wait. Prices are ridiculous. What is $2 almost anyplace else is over $4 here. It's just awful. They always seem overworked and the people helping you really seem to be just phoning it in, including the manager. I don't go to McDonald's very often anyway but next time I will drive twice the distance to avoid this one. read more

From the order from the inside and not busy at all, I took him 27 minutes to get the food and still messed up the order. They're more worried about talking in Spanish in the back and worried about the drive- thru they're inside dining room is filthy. Their ketchup dispenser does not work. They don't offer condiments I don't know who owns this one, but maybe the owner should kind of pay attention to these reviews because McDonald's does take your ownership away if you don't abide by the guidelines. read more

The shrinkflation is wild here definitely try another McDonald's that hasn't changed their prices and portions lol At least there's discounts if you have the app. read more

McDonald's - Large fries - Fast Food Near Me - Castaic, California

Apparently they don't understand what extra means. Even after sending it back. And not even onions. This place is ridiculous. Can't even get a receipt out of the kiosk. No one responds to the help light. read more

McDonald's - Hamburger still missing onions, and all the extras I ordered. Even after sending them back. Apparently they can't understand the order. - Fast Food Near Me - Castaic, California

See all

Nothing like coming home off vacation and stopping by your local McDonalds to be disappointed. The girl on the intercom, was rushing us. We'd just pulled up to the screen and already stressing us out to order. Get our food, they didn't give me my Coke for one of My meals. We had to get out the car and get it. And they messed that up. Instead of giving my son the LARGE I paid for and ordered they gave me a medium I was so over it we just left. I live very close, when I got home, the fries were already petrified. You know, how cold and hard they get when you're cleaning your car and find them in the cracks! No joke. This isn't the first time the food and service has been horrid. I've tried to give them grace but they need to close this location. They do their very best to hide who the franchise owner is. read more

Trust the reviews cause I didn't. Service def don't care how they make it. Food was 3/10 wasn't cold read more

McDonald's - No sauce just one dry crispy chicken sandwich - Fast Food Near Me - Castaic, California

This is by far one of the filthiest & poorly run McDonald's I've ever been in. The only time we were even acknowledged at the register was when some young man asked if we were paying cash or card. Then he proceeded to ask us to pay at the kiosk. We were definitely put off. I mean McDonald's is McDonald's as far as the food goes but wut sets the franchises apart is the customer service & level of cleanliness. This location failed horribly in both areas (imo). Ugh... I was happiest walking out of the door and leaving this cesspool. Ugh!!! read more

See all

I recently stopped by a McDonald's during a road trip and had a surprisingly good experience. The workers were exceptionally friendly and kind, which made the visit pleasant right from the start. Their positive attitude and prompt service really stood out. The food was generally good, though I did notice that my hamburgers had a bit too much salt for my liking. It wasn't a major issue, but it's something to keep in mind if you're sensitive to salt. Other than that, everything else was spot on. The fries were crispy, the drinks were refreshing, and the overall quality met my expectations. One thing to note is that I had to order from a kiosk as there was no one available to take orders at the counter. It was a bit different, but the kiosk was easy to use and efficient. I've seen some negative reviews about this location, but honestly, I didn't encounter any of the problems mentioned. It seems like they've made some significant improvements. The place was clean, and the service was efficient. If you're on a road trip and need a quick, reliable pitstop, I recommend giving this McDonald's a try. It offers a convenient and satisfying break from the road. The play structure is also open for children and kept very clean! read more

See all

Wow, empty McDonald's with no line and no one at curbside pickup and yet we continued to wait for our Big Mac and fries. They have difficulty with the order pick up. Even when we showed her our number multiple times. Like they've never seen it before. The lady was very nice therefore 3 stars, but hella slow. The Big Mac was dry and the patty didn't seem fresh. The fries were hot though. read more

McDonald's - Fast Food Near Me - Castaic, California

Ooof, this location is a hot mess. It is located near popular locations that are utilized by schools (magic mountain, LA museums, etc) , and is along a very busy commute so you would think they would be equipped to handle heavy foot traffic. Completely not the case, We had over 100 people in our party, and everyone had to get in line to ORDER at one kiosk and then get into ANOTHER kiosk to pay. It was almost 3 hours before everyone had their food. We even tried calling ahead prior to the day to give them a heads up and no answer. Get your stuff together McDonalds. read more

Slow service. I came to this location and only ordered a mc chicken... took 25 minutes

large children's playground. The latte was bitter. many tables, large hall. the staff is friendly. read more

See all

Great Latte. Easy and fast. Employs so pretty There is a large playful children's room. read more

McDonald's - Latte - Fast Food Near Me - Castaic, California

One of the cleanest McDonalds I've visited. While I usually prefer more healthy options for food, I love the coffee! The coffee is always fresh and I've the flavor! The staff are always super kind, friendly and offer nicely arranged condiments on a tray for mobile order. That aspect of customer service is extremely rare for fast food restaurants. read more

McDonald's - Dining area - Fast Food Near Me - Castaic, California

I had an employee named Carlos at the drive thru yell at me to shut up with my music and being rude about it, could have asked politely I don't think I will be coming back not my first bad experience at this place, management has been rude before as well read more

So we stopped here for a quick snack on our way home to NorCal from SoCal. I walked up to the register and waited for someone to come and take my order. Several employees noticed me but paid no attention to me. Then a guy from behind the counter came to assist me. But he wouldn't take my order he walked me over to the kiosk and was showing me how to do it myself. I don't NEED to learn how to take my own order. So he showed me how to do it and then walked me over to the register so he could give me my change. This was absolutely ridiculous. We are getting farther and farther away from CUSTOMER SERVICE in our world. Thank you, but NO THANK YOU! If you don't want to take my order, another restaurant will. read more

This employee was one of the nicest employees there. She was so sweet and caring. I don't not know her/ his name but for coming here my first time she/he was amazing like the rest workers but she/he stood out to me. Probably one of my favorite workersss everrrr. Give her/him a raiseeee lovee herrrr/himmmm read more

Let me start by saying I have lived in Castaic since 2002 I live approximately 1.6 miles away from From McDonald's When my daughter was little, I used to always take her there to play by her whatever meal she desires. The service on the inside was amazing. The people are incredibly friendly and nice. Add to that professional. However, the drive-through morning crew are a whole different story They seem not to be related to the other crew For a very long time, I did not have the deluxe breakfast because it was my daughter's favorite and a number of times she could not finish it so I tried some of it. It was always good recently. I ordered that breakfast through the drive-through and I was not pleased First, the scrambled eggs look like they came out of a container and not really fresh and as soon as I tasted them, I spit it out, put it in a napkin and throw them in the trash It was horrible Just from looking at the sausage, I was so scared to try it The next time I ordered it, I asked for no sausage no eggs For some reason, I created a confusion in the kitchen, and it took them a long time to give me my order which made me late for work as soon as I started to open the bag, I noticed that they didn't even put the hashbrowns in the little bag, they just threw them on top of each other And there was no napkins however I have to drive to work. I don't wanna be late. Recently two days ago I ordered the same meal while I was ordering I was told the total will be $6.50 When I approach the window, the person standing there told me that it will be over eight dollars I was shocked I know it's only two dollars and some change difference, but why I told him you're the one that told me it's 650 he goes I know, but I didn't know that the price has changed. I said that is not my fault and he was so belligerent and rude. I told him to call his manager. The manager came in smiling and canceled the order and left and the person told me you can order something else. I looked at the time. I was too late for work after arguing with them and I didn't want to prolong it so I purchased the meal with the new price and left but the way I was treated was very disrespectful. The two dollars are not gonna break me no it's gonna make them rich but it's the wrong way to treat a customer that's been going there since 2002. Unbelievable what a horrible experience. I recommend no one to deal with the breakfast people at that location. Maybe other locations are nicer. Maybe the people are more friendly but this location this crew in the morning really rude and unprofessional. read more

Yup. I'm reviewing a McDonalds and yes, I am leaving 5 stars. We all know some McDonald's are better than others. This is absolutely one of the good ones. The buns are always fresh and the fries are always perfect. On top of that, they consistently provide excellent customer service. Even tonight on Christmas when they were slammed and trying to get home to their families, they handled it like pros with the same excellent service as always. They definitely provide better customer care than what you expect from any McDs. read more

The wait time to receive our food was ridiculous. 30 minutes for 2 happy meals. Manager didn't even seem to really care. Several other customers were also complaining about the long wait time. One would think the food would have been hot or at least warmer than it was considering how long it took. read more

This place is horrible as one of the few restaurants by freeway you would Think that would Be faster and get the people In the restaurant food before all drive thru and make everyone use the kiosk That arent even working. If you don't want workers then close the dining and only drive thru Now I know why it has a 1 star. One lady is waiting 30 min no food yet and we are waiting too. This is really. Pathetic. I would fire everyone in here the manager is just walking back and forth by the fries. We have now waited 30 mins for 3 plain burgers and fries. Really Only plus for this place is that surprisingly it's real clean inside. As much as they focus on cleaning they should give food quick I will be contacting the district manager. This is crap I've already got the complaint. I'm calling corporate read more

I would have given 5 stars but the automatic system was out of paper and no one seemed to be able to fix it. The tall black kid who is working there is very polite and helpful. He is hard working and courteous to help each customer. I over heard he is working and finishing his college. This is a nice and clean branch, the restroom is clean as well. And quite efficient in terms of serving and delivering the food. I am happy we discovered this nice branch on the way to Bay Area. read more

See all

27701 W Lake Hughes 11:10am was the most disgusting food. The fries were cold and soggy. The chicken sandwich was soggy bun, nothing on it but an old dried up piece of over battered cold chicken with a couple of sorry looking yellow dried up pickles on it. Save your $10 bucks. Go to Waba grill a block away and their dumplings and fresh grilled chicken taco for a total of $6.00. Fresh and healthy. read more

We stopped on the way to Long Beach for breakfast. The bathrooms were very clean. We ordered cheese egg. Biscuit and sausage egg McMuffins. We had to wait about ten minutes but everything was fresh and hot. The coffee was good too. read more

I am a regular customer and think they do a pretty good job. Usually go through the drive through and use the app. The staff are friendly. They tend to put to much ice in the drinks, so I order light ice. Hit or miss. The food is generally hot and properly made. I order my fries without salt so they are always hot and fresh, otherwise no guarantee. I prefer to salt my own fries anyway. I do think ordering inside is a mess. They have a counter but it is never manned. They want there customers to use the kiosks. I think this is what the world is coming to, so no use complaining about it. The inside staff is friendly and helpful, once you get their attention. I just remember that this is fast food and not a sit down restaurant. Go with the flow and you will have a nice experience. read more

The food came out cold for two fish fillets and an order of fries. I was told that to remake my sandwich it would take 20 minutes. Once I waited for approximately 15 minutes the manager (Andrea) states that I can have my refund because the oil is being changed. I was given a refund for one meal and not two. The place was disgusting and I will never visit this place and neither should you. This place needs to refund the managers and ownership and rebuild McDonald's brand to the standard it's been for many years. No ambiance just nasty. I have included pictures of this place. Ugh!!! read more

See all

Ordered a Peanut Butter McFlurry.... They just gave me a cup of ice cream with the peanut butter crunches on top. Don't think that's how a McFlurry is made read more

I came here because I saw a big crowd gathering in the parking lot. Turns out there was a big bum fight. It was an okay fight. Nothing too crazy but it was nice to get the family out of the house. There's also a McDonalds in the parking lot. Kind of dirty, staff is friendly and the food was pretty good. Also there's a lake nearby. read more

I ordered a breakfast item and when I got to the window they said it's not on the menu and then said maybe the person didn't hear

First let me just say that paying $4.69 for a large BOx of Fries is ridiculous! BUT if you enjoy them Spend the money. Just Know that pretty Red Box is NOT what your order will come in at this location, they'll be served in a white lil bag like the medium and small. ALL the window displays and advertising show them in that pretty red box so i'm thinking if we complain enough we MIGHT see a change , Maybe. also the Ladies restroom was filthy! i suggest finding a different McD's because this one was a complete ZERO ... BRING the REDBoX back!! read more

This McDonalds did it right today. Stopped in Castaic to eat and use the restroom, while on our way to SD. Ordered through the McD's app using their deals (got 2 Big Macs, 2 Filet o Fishes, 2 medium fries, and a 20 pc Chicken McNuggets for $20 - SCORE!) As soon as my kids and I got out of the restroom, our food was ready. Everything in our order was right and fresh!! Food tasted great, and we had happy kids ready to continue our trek to Sunny San Diego. I'd also like to note that the restroom was nice, clean, and fully stocked with soap, toilet paper, and seat covers. Great rest stop area for sure! read more

There are better places to eat than here. So from beginning to end, there was no customer service in sight. I enter in the drive-thru, and the employee just bluntly asked how he can help as if I'm there to bother him. There after paying and receiving my drink, I'm told to pull up to the number one spot to wait for my order. FIFTEEN MINUTES later and I'm still waiting for my order. It's obvious they forgot about me, because they had someone else pull in behind me to wait, AND SHE RECEIVED HER ORDER BEFORE ME. At this point I have seen EVERYONE behind me receive there order and leave. I call to see where my order was, AND THE MANAGER HANGS UP ON ME. Then when another car received their order, I tried asking the employee walking if he knew what was happening, AND HE JUST WAIVED ME OFF TELLING ME THAT THEY ARE WORKING ON IT. How does it take fifteen minutes to make two burgers? Then they had the gall to tell me they are giving me a large fries for having to wait. You mean giving me my order since THAT'S WHAT I ORDERED! Just don't bother coming here. read more

Supervisor Elita is horrible at providing proper customer service. She blamed me for getting my order incorrect then had the audacity to say that she couldn't hear me because I was in the passenger side. She went on to slamming the drive thru window on me because she could not take accountability for her mistake. Why would people like that work at a fast food chain if that is the kind of attitude they are going to take on customers. She is also teaching other representatives there that they could treat customers like she does. What does that show, that she is unfit for the job and can't properly teach her personnel how to treat customers. I am appalled that McDonalds allows this kind of people to work for them. All I wanted was food for my kiddos. read more

This was the best McDonald's I've ever had. Hands down. I live in LA and was driving back into the city when I stopped here expecting the standard McDonalds experience. This food was the freshest, hottest and most satisfying McDonalds meal I've ever had. I would drive back out from LA for this. read more