The older lady that works the drive-thru morning shift is extremely rude (twice now) for no reason. I asked for extra syrup and butter because last time I didn't get either of these items with my big breakfast order that includes pancakes. So I see her as she turns back to coworkers to tell them and then I heard her say Cabron, which translates to jerk asshole or bastard. She called me a bitch when I went through the drive-thru several months ago. I let that go but not this time. She has zero customer service skills. read more

Should be zero stars. The Owner / Manager is an insufferable prick. He over charges, he's rude and will simply walk away from you and refuse service if he doesn't like something that you say. He over charged me, I complained, he asked me to leave the store without refunding my overcharge. I contacted McDonalds customer service, they sent coupons to appease me. The Manager / Owner refuses to accept the McDonalds corporate coupons. read more

Take care of the fly issue. Everything else was fine. This McDonald's is usually clean, but on my recent visit I noticed several flies in the dining area. It was uncomfortable enough that we decided to leave without eating. I'm now unsure if I'll be returning to this location. read more

McDonald's - Burgers Near Me - Cathedral City, California

Went to have a Quarter Pounder meal and when I was done had to use the restroom. The rude guy said no bags. I was by myself! He said I could leave my bag with him...yeah right! My Gucci bag has my wallet, phone and credit cards (showed him). He snapped at me NO BAGS! What are you thinking I am going to do?....steal toilet seat covers? I'm a paying customer. Finally the nice lady opened the door for me. This policy is ridiculous! Especially when you are by yourself. And the kid had a personality that was so rude. He should be fired! read more

I don't usually eat at McDonald's, now I won't again. I was short on time so I stopped in...I don't eat in my car. This place is filthy and the service is horrible. There isn't a surface or thing that the public sees that isn't dirty. From the tabletops to the restroom I didn't want to touch anything. McDonald's years ago was at least clean and the people working in them actually seemed like they wanted to serve you. Done with their nasty food and facilities. read more

Yo that manager is ass. I ordered through the drive thru and he said someone had picked it up using my code, yet I didn't give it to anyone but my friend to pick it up he said someone had picked it up already and he was wrong. I called and told them the situation. He said "we will not lose" which meaning in his term he didn't want to give me my food or refund. I had to leave work come over confront the manager who in own words said "you can cancel it" no I can't sir, payment went through sir. Still he proceeded to say "I will not lose" wtf. Worst manager even though it's a fast food joint regardless that manager needs some if not a lot more training. Unreal to have to go to complain for what I paid for! Manager is a tall Mexican gentlemen, with glasses, not good with customer service and tried to pin it on his employee. No sir your the man in charge you take care of the situation if he tried to pin it on someone else maybe he shouldn't be manager. They gave me the wrong order at the end... I ordered 4 sausage McMuffins ... what IN THE HELL IS THIS PRIVATE PYLE! read more

McDonald's - Burgers Near Me - Cathedral City, California

On the rare occasion that I go to McDonald's I've have bad experiences at this location many times. First let's talk about the hours. The owner seems to think Covid is still in full swing. I get the impression the owner is burnt out and not really interested in owning a McDonalds and to be fair corporate seem to be the same. McDonald's food quality is sub par at all locations which is not the fault of the owner. That being said, the owners could do a lot more to make the experience palatable . This particular location seems to open and close when the owner feels like it not according to the published hours. The food is poor quality at best. Cold fries almost every time, and we know the ice cream machine is broken every night. This has become a running joke now even on late night tv shows. My guess is they clean the machine and don't feel like getting it dirty again. How about waiting till the store closes to clean it. ? If you want the best service and food try then Vista Chino store. The worst McDonald's in the valley. Get your act together Cat City McDonalds read more

Went here the other day and the supposed "manager " he's a tall male with glasses and rude ass hell doesn't know how to do his job he is bad at customer service and he doesn't care if they messed up your order after I paid for my food !!!!and he wants to act like if I didn't like wtf? So upsetting and wants to blame his employees for his attitude and appearance like no. That's so wrong of him no one should be treated wrongfully when paying full price for a meal. Idk what his deal is but he needs to be fired. It was so bad I'm never going here again. I do not recommend. read more

Food ok but after asking for a good amount of catchup for 2 mcchickens & 2 LG fries in drive thru...not getting any then went back inside to ask, only to receive 4 packets. Then I asked for a few more since I ordered 2 LG fries he told me they would have to charge me?!! So u didn't put it in the bag the first time now I have to pay for 4 more packets after a full order?!! Ridiculous! read more

11:50am Monday April 28th, didn't get his name but younger man that was working the inside/register was very refreshing. Gave great service and took pride in his work . Hard to find that anywhere anymore, hope management rewards this guy. Thanks for making our hangover much more tolerable read more

Be very careful coming to this McDonald's they will double charge you and tell you it's not there problem to go threw the bank I showed them I was double charged and the managers response was well I wasn't here that day so go threw your bank also she was extremely rude and loud and when responding to me I will NEVER go back to this location read more

The owner is obviously not interested in his business, or the dining area would be clean and at least partially overseen by a human. The only dine-in customer that seemed to get any attention was a homeless man who would pop in and yell towards the kitchen, "Hey! Can I get a cup of ice!" He did this twice while we were there still waiting on an order after his second cup of ice. read more

All I can say is that Maria should not be In a management position whatsoever. Either that or someone needs to train her on the proper etiquette when speaking with customers. UPDATE: Ridiculous!!! Contacted Nivea Ponce with McDonald's regarding the terrible service i received. She made it out to be like she was going to "take care" of this issue & said she'd be sending us mail. Anyone would think maybe a $5 gift card for the inconvenience or somethint to that matter. Yeah we only got mail-a letter. McDonald's couldn't even fork out $2.99-$5.99 for the happy meal I originally went there for as compensation for the awful treatment I received from their staff. I was going to up my review as a thank you, but not now. If I could do no stars I would for this experience. read more

First off, the app wasn't working. Tried 5 times. Nothing. Ordered at drive through. Paid at 6:07pm. Was told to wait in slot 2 in parking lot. All slots were filled. Waited 20 minutes and nothing. Went in to complain and there was another customer upset waitto get a refund because their food was never brought out either. Finally, after complaining, I did receive my food but it was after waiting a little over 20 minutes. They didn't even offer an apology. Nothing. Never coming here again. read more

I want to report the worst customer service I've ever had at any McDonald's and I have traveled almost all over the US and never experienced something as catastrophic as this. I was trying to get water from my service dog and I had ordered some french fries and he was telling me that there was no more water that he could give me for my service dog because I got one for my mom myself and my boyfriend and then with the french fries they were very cold and had a rubber texture like it was sitting for 20 minutes. When I told the gentleman he said, OK, I'll get you a new one and threw the fries that I gave back to him that were cold and then with the water he was throwing the cups on the ground and got frustrated because I kept asking for water, he seems to be the only person working back. There is very stressed, but doesn't mean that he should be taking it out on me. This man is too old to be acting like a teenager. There is a video below showing how he treated me and nearly through the drink at my face and gave me the cup without a lid so I will be letting the manager know in the morning and will be giving a update. Terrible customer service and lack of empathy for my service dog in 93° weather!! read more

I go here for breakfast before work a couple times a week and the ladies that work there are so nice! The girl that works in the mornings who always does her makeup super cute is especially super sweet. You don't really expect such nice service from McDonald's but this location is great read more

This McDonald's needs to hire more workers. The times I have come in the morning around 7am they are not open in the lobby. Their drive thru is supposed to be open at 6:30 am and a lot of the times they are not open because they do not have enough workers to open. read more

I go to this McDonalds a lot and when (my spelling may be wrong) Lavinia is at the window and get a burst of joy. The joy that I used to get as a child going McDonald's. She's so kind and sweet and always gets my order right. She deserves a raise as a spokesperson of the company. She is what the joy of McDonald's back. read more

The worst service and rude employees. Even the managers are " not good" . EVERY TIME, I have gone there, there have been order issues. I had to go inside the store from my pickup slot, to get the missing items . Was treated like a " leper" . They also robbed me of 6000 bonus points, whan I canceled an order , and won't refund to my account. No wonder they have less than a 2 star rating. The employees don't deserve the new minimum wage . We, the customer, pay more and get PATHETIC SERVICES. read more

They always have good service here. The night crew is awesome. Even when they are short staff, I notice that they still work hard to keep my food fresh. I always come here because most of the managers have been here a long time. That says a lot. read more

I was in town for the Palm Desert half marathon and was staying at the nearby Travelodge, so I walked over here to pick up a quick dinner. It was a pretty standard McDonald's. I placed my order via their mobile app, taking advantage of the 'buy 1 Quarter Pounder with cheese at regular price and get a second one at 25 cents' deal. The employees that I interacted with were all very nice and friendly. I took the 2 burgers back to my room to enjoy. read more

McDonald's - Burgers Near Me - Cathedral City, California

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It doesn't get much worse than this location. They cant get an order right, hours of operation are a roll of the die, and super long waits. Go to the palm desert location if its in your path. read more

Ordered 2Chocolate Shakes and 2 large Fries. The shakes had NO CHOCOLATE in it at all, the man said it is on the bottom then said here taste it, I tasted it and said there WAS NO CHOCOLATE in the shake he said would you like some Chocolate in a separate cup or on top? I said I wanted a chocolate shake period, I took my stuff and left. read more

McDonald's - A vanilla shake !! - Burgers Near Me - Cathedral City, California

Drive-through is ridiculously slow, lobby is closed, open and closed open depending on what time of the day it is ...it's so inconsistent. And then the person taking the order can even take an order correctly. I seriously think corporate needs to come and address all the issues at the store. read more

Poor customer service Dirty place Very slow Worst Mc Donald ever Purchase coffee it was cold and old I had to tell the manager to make fresh coffee. it was old see photos. She keep on saying the coffee was fresh, when she got me the fresh coffee I told he you see the difference. Wow manager has an attitude. Another guy walk in because he oder large fries and got small, the manager said maybe you dropped it in the bag, the manager is a joke. She has an excuse for everything. Skip this location. read more

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Get rid of the manager. He is a jerk and he has been for years. He skimps on everything and when you complain. Oh that's the way they say that it Hass to be done today I went in there and it reeked of marijuana. I said something to him he let me dead in the face and said I don't smell anything And I said your kid do you have a nose oh I don't smell anything he went to the back and I heard him talking to the to the employees saying that there's some guy out there worried about Hot and I just don't care and that's his attitude and he came out I said how come you don't care what's going on. Everybody smokes now, so it doesn't matter . I told him it does matter because this is a public place and people come here to eat not being in a situation. That reeks with marijuana. And I told him that you cannot smoke pot in a public place. It says I don't care. read more

Wtf my burger is raw in the middle gross will not be back never acceptable ghhhbbn NJ jhcxgbxxcbbvssfgfxg read more

McDonald's - a person holding a sandwich in their hand - Burgers Near Me - Cathedral City, California

The people that work here are idiots. I was in there, try to order my food by the number on the menu and the the girl did not understand what I was ordering. I repeated my order multiple times, inserted my card. She still did not get my order correct I took my card out and left. I was still charged for my food and received no food. I will be contacting McDonald's corporate to inform them of your business practices. read more

Came here to cool off and noticed dirty floors, seats and tables. Sad part is that there was only 3-customers seated in the dining area. #notbusyatall At least my tea was sweet and cold! read more

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Went inside because drive thru was long. No body could take my order had to use the kiosk which wasn't working right when I asked the daytime male manager. He yelled at me saying use the fucking kiosk I told him it was not working and proceeded to yell at all his employees. He's a piece of shit. read more

- -1 * this is a horrible location, I was in this location about 6 months ago I'm getting my car aligned and me auto mall across the street a few blocks away,dislocation violates corporate policy by only having two employees working most mornings, order times and wait times for orders are abysmally slow staff is always frowning and unfriendly bathrooms are filthy. Food quality is very poor eggs on sandwiches seem to be cooked the day before rubbery and jelly like. This location was always like this even years ago when it was booming. read more

It is clear that the workers don't care or listen.... Just don't expect them to get your meal right. I realize it's Mc Donald's, but come on guys. Just an extra round in the toaster was all I wanted read more

McDonald's - Not well done - Burgers Near Me - Cathedral City, California

Please don't go here between midnight and 3 am. They will tell you that their system is down or that they only take cash. This is because they make more money off cash since they don't want to pay the ATM fees. Avoid this place !!! read more

Worst Mc Donalds in the world. Dirty. Employees don't know how to work the register. Every time I come here I have a bad experience. Restroom are disgusting and you have to bed to use them. No manager or shift leader in site. Corporate needs to do something about. read more

So I tried the spicy chicken sandwich and it's a thumbs down for me! The bun is too gooey!! The chicken is just so so. It's no comparison to Popeyes sand which. I also ordered a non spicy sandwich and they forgot to put it in the bag. read more

I show up in line when the breakfast menu is still showing , then it changes to lunch menu when there was some one in front of me . I stoped in to only get hash browns and they wouldn't serve me hasbrowns cuz I was 2 minutes late when my turn was available read more

I went with Sarah today Me and Sarah both got happy meals with medium fries, and six piece chicken nuggets with BBQ sauce. read more

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HORRIBLE !!!! I asked for NO SALT fries ! I wanted them hot ! First round got COLD FRIES and SALT ! Went back thru the drive thru and said they were not no salt fries He took them back and gave me back COLD NO SALT FRIES !!!! If you're a high blood pressure person DONT GO HERE !!!! They obviously don't give a shit about you ! For the record , I am not a high blood pressure person but know when you ask for NO salt, they make them FRESH so they are hot ! Guess that's changed too ! read more

The customer service at this location is horrible. The lady taking the orders had the worst attitude. When confirming a promotion Rochelle who was taking the order sighed and acted as if I was getting on her nerves. Will skip this location next time. read more

District and/or corporate management needs to take note of all these bad comments and improve things at this McDonalds. The restaurant manager is clearly not getting the message. I don't go often, but when I need a quick breakfast on the go and coffee early in the morning, I come here because I live very close. 3 times in the last 3 months they have been closed (both dining room and drive through) around 6:15am, when their website and app shows a 6am opening time. Del Taco across the street will be getting my business from now on read more